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Z
4 years ago

Great location, friendly staff, and nice rooms. T...

Great location, friendly staff, and nice rooms. The hotel is in a perfect location in downtown los gatos. The lobby and restaurant were recently updated and looked great. The bar was awesome with live music and interesting drinks. Everything in the room was good, but for those who are light sleepers you might hear some road noise from the nearby highway. Also, the balcony and exterior (above the first floor) showed it's age, and is in need of a remodel. In terms of value it was a great stay.

B
4 years ago

Great hotel with a great location. I have 1 proble...

Great hotel with a great location. I have 1 problem. There are no more than 8 cars in this entire parking lot yet I have people staying in the room on either side of me. They had a whole hotel to put people in and they put us all in the far corner of the hotel where I could hear people all the time. Seems that they could have spread us out a bit

l
4 years ago

I had a great experience at this hotel. The room ...

I had a great experience at this hotel. The room was clean and well presented. My kids a great time and loved the room too. The first floor has a cool open area that you can use as a way to keep your kids busy. The hotel is not huge, allowing it to be more intimate and not overwhelming as most good size hotels. I recommend it.

J
4 years ago

Very kind helpful staff.

Very kind helpful staff.
Room 132 is NOT a peaceful room. It's right by the front door. Every. single. time. the door opens and closes, you hear it. The parties are nearby so you hear all the loud guests. You hear barking dogs from other rooms. We slept 5 hours and then heard a vacuum cleaner in the hall at 4 or 5 am. There is no noise cancelling wall material used! Cars and motorcycles driving by can be heard.

M
4 years ago

As part of our wedding dinner party plan, we staye...

As part of our wedding dinner party plan, we stayed in the hotel the night of our event; the suit we were offered was spacious, comfortable and quiet. Was great to enjoy a restful stay after our event. We and a group of our guests enjoyed breakfast at the Verge restaurant the next morning, and - like the dinner we had the night before - was great! Happy to say the dishes were all well prepared, and far more creative than one would find a typical chain hotel restaurant.

J
4 years ago

This visit goes back many months ago, but I neglec...

This visit goes back many months ago, but I neglected to write a review at the time. Location-wise, this is in a great spot with a lot to walk to. However, my room was very dated and drab. The carpet was puckering and pulling up off the floor. This would be tolerable -- sometimes it's the luck of the draw -- but the front desk person who checked me out in the morning was rude and totally dismissive. She could not have been less interested in being at work that day. There isn't a wealth of hotel options in Los Gatos, but I'll definitely do my best to stay anywhere else whenever I'm up there for work.

G
4 years ago

I stayed at Toll House in August 2016. My stay was...

I stayed at Toll House in August 2016. My stay was miserable. The hotel booked a wedding reception which went on in the courtyard until 11:00pm. Due to placement of rooms which open up around the courtyard, sound travels up. It was unbearable. I found another hotel the very next morning.