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A
3 years ago

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L
3 years ago

I just visited Tiffany & Co. and wanted to send in...

I just visited Tiffany & Co. and wanted to send in a review to tell everyone how exceptional their staff is and their customer service. I came in with a broken candlestick that I had received for my wedding and I had only used once. The associate who helped me was extremely kind and worked with her manager to give me a one time merchandise exchange to replace my broken candlestick. Needless to say, I will always love Tiffany & Co. and will continue to buy gifts for my loved ones here!

M
3 years ago

Staff was very rude. My friends and I went in to b...

Staff was very rude. My friends and I went in to buy me a necklace for my birthday and the gentleman at the counter kept brushing me off and being more attentive to the mother and daughter next to me who were literally buying THE SAME NECKLACE I had told him I wanted to purchase. Finally I gave up on the purchase because I felt so unwelcome. The sales man didn't even seem to care when I told him I was leaving. I tried talking to a girl at a nearby counter to see maybe she could help but she kept turning her back to me to talk to her coworker. I ended up buying myself a similar necklace from another jewelry store.

C
3 years ago

I absolutely love Tiffany's! I have come here for ...

I absolutely love Tiffany's! I have come here for years and purchased gifts for many women during that time, but have purchased several gifts over the past 13 years for my beautiful wife, who is thrilled every time she sees that blue box.

I love coming in the store and looking at the beautiful jewelry, the staff are always friendly and helpful and seem genuinely happy to serve you, I appreciate their happy and positive attitude as it must get difficult with all the tourists at times.

While I really love the look on my wife's face when I give her a gift from Tiffany's, my second favorite thing is the way I am treated by Tiffany's- no matter the amount of money I spend- whether I spend a couple of hundred dollars or several thousand- I am treated as a valued customer. That keeps me coming back!

J
3 years ago

I bought a tiffany perfume today thinking that Tif...

I bought a tiffany perfume today thinking that Tiffany & Co had the original tiffany perfume it is horrible it is not a quality perfume I would have been better off going anywhere else I wish I could get the original perfume or a refund

J
3 years ago

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L
3 years ago

It's an absolutely beautiful store! Thank you Tiff...

It's an absolutely beautiful store! Thank you Tiffany for such a wonderful shopping experience. My husband bought me a stunning necklace for our 5th anniversary. I am so happy. Carlos was so pleasant to deal with and very helpful. Excellent service. Each shopping experience is unique with Tiffany. Staff makes you feel so special and important.

Q
3 years ago

where dream comes true I felt!!!!! I came here thr...

where dream comes true I felt!!!!! I came here three years ago around Christmas time, the store is all decorated so nicely with all the Christmas ornaments:) I took a photo outside of the front door of the store and it was a great pic.

J
3 years ago

I ve always had a wonderful and magical time at Ti...

I ve always had a wonderful and magical time at Tiffany s in us (not in UK unfortunately...) all staff were very friendly and they know their products so well and professional. There is nothing I can complain. Just perfect

S
3 years ago

Had a wonderful experience here. 4 floors of the m...

Had a wonderful experience here. 4 floors of the most exquisite jewellery in a beautiful art deco building. I walked in, told them my budget and a clerk named Athena shopped with me for half an hour to find a beautiful pair of diamond earrings. Go!!!

M
3 years ago

From the outside really nice easy to come in. All ...

From the outside really nice easy to come in. All very friendly and helpful unfortunately great wait time and not the service as I know from other boutique. Everyone is treated differently the service was not so good. As always, I bought despite what.

L
3 years ago

I wanted an in and out experience as I already kne...

I wanted an in and out experience as I already knew what I wanted to buy before hand. All of the staff greet you and are so pleasant. Even the staff at the elevators provide beautiful customer service. They got me a rep right away and she came to, got my item, packaged it, rang me up and on my way I went. Lovely service and staff.

a
3 years ago

Went on a bus trip from philly to nyc yesterday. D...

Went on a bus trip from philly to nyc yesterday. Didn t expect to buy a necklace but I ended up buying a charm with engraving. The lady was very nice and had it done by 2 pm. The charm corner is awesome. You can just buy the charm itself and have it engraved there. Great experience thank you!

C
3 years ago

Of course ,it is my favorite store with all that i...

Of course ,it is my favorite store with all that incredible jewelry! The staff is great and makes you feel special even if you can't afford a diamond ring or a ruby necklace. I have purchased gifts and earrings throughout the years which have been most appreciated by friends,family and me.

L
3 years ago

Great service. Can t go wrong visiting the flagshi...

Great service. Can t go wrong visiting the flagship store on 5th Avenue. Just realize the foot traffic may be a bit heavy getting to the entry doors due to concrete and metal barriers for Trump Tower. No parking. All major forms of payments accepted. The new Blue Box cafe can be found on fourth floor. Reservations required and you need to do your reservations online.

A
3 years ago

Historic jewelry shop, entered the collective memo...

Historic jewelry shop, entered the collective memory thanks to the famous film. At the entrance there are nice and kind guys who welcome whoever enters with a smile and two words of welcome. It is divided into floors and all the staff are courteous and helpful.

A
3 years ago

Really great service! I went there not exactly sur...

Really great service! I went there not exactly sure of what I wanted or what looked good on me and the SA took her time to show me variety of options. She understood what I liked and helped me find me the perfect pair of earrings.

J
3 years ago

Love Tiffany's. Went here on Valentines Day weeken...

Love Tiffany's. Went here on Valentines Day weekend and they were doing hand written letters and giving out roses. They have designated floor for different jewelry types. Got two amazing pieces. What girl doesn't like Tiffany's?!

G
3 years ago

You can not go to NY, do not go for a ride at Tiff...

You can not go to NY, do not go for a ride at Tiffany's, and buy something affordable, there is something for every budget. I was personally served by an extremely kind saleswoman who spoke our language pretty well.

L
3 years ago

I love their stuff, but it seems so shady to sell ...

I love their stuff, but it seems so shady to sell things for hundreds of dollars when they are only worth pennies in melt value. Crazy how a name can create a 'better' bracelet. I am not sure I will shop here again.

J
3 years ago

We just visited, like many other tourists we weren...

We just visited, like many other tourists we weren't planning on buying. That doesn't matter to the incredibly friendly and professional staff, who held the elevator, asked us if they could be of assistance, and were quite welcoming of tourists.

T
3 years ago

I have been to other Tiffany and Co. s before incl...

I have been to other Tiffany and Co. s before including the other New York City location, and had always bragged about their customer service. It didn t matter what type of person I saw walk through the door, the staff seemed attentive and very polite making anyone feel welcome. My visit to the NYC 5th Avenue location was entirely different unfortunately. There were two men standing at the front door and associates everywhere. It wasn t until I made it to the back of the store someone acknowledged me. Throughout the entire store, all levels, only two associates, other than the elevator operators, were kind and helpful and seemed to enjoy their job. I was planning on making a purchase, but was so completely turned off by their attitudes I left empty handed. It s very unfortunate given the iconic nature of that location.

V
3 years ago

Attempting to speak with someone over the phone is...

Attempting to speak with someone over the phone is a nightmare. I have been told to call back numerous times to confirm the pick up time of a bracelet that is being adjusted. Currently on hold for 30 minutes with no end in sight.

UPDATE: After calling numerous times and calling different departments, a very helpful staff member (Abbie) assisted me right away, providing me with direct contact info (in the event we got disconnected) and answering all my questions in a very clear, professional and empathetic manner. That's how customer service is done. Thank you Abbie!

S
3 years ago

I went to have my watch repaired. Unfortunately my...

I went to have my watch repaired. Unfortunately my watch had to be sent away for a few weeks for repair. From the moment I walked in until I left the store, everyone was extremely courteous. The doorman, Sales associates, elevator attendants, receptionist in repair, the associate who assisted me. She explained about the repair and gave me a printout what to expect. This level of service is what I received whether shopping for a gift or for myself to repairs. Tiffany & Co. is simply the best.