Thomas Cook Nederland Review

Has been declared bankrupt and so our holiday has been canceled

4x holiday booked, 3x without problems. 1x, in Lanzarote, the hotel was suddenly overbooked on arrival. We had to stay in the hotel opposite the first 3 nights. Fortunately we received some compensation, we had the same services as in the other hotel, were allowed after the Aquapark of the other hotel and we were offered 2 excursions for free.

seems like a nice building with greenery surroundings but food in cafeteria could improve drastically

Because of the bankruptcy of Thomas Cook. And we were told nothing at the destination. Whether there was a transfer to the airport or not. So no chance

Headquarters of Thomas Cook Netherlands, where Neckermann Travel and Free Uit fall. No official visiting address.

What a worthless organization.

Booked a trip this summer, paid heavily for extra facilities that were not arranged upon arrival.
Local representative tells us that what we paid for does not exist at all, and if we believe that we are entitled to it, we should arrange this with the Netherlands.

After 4 days of calling, with all the necessary frustration and costs (count on 200, - euro telephone and data costs), we finally got what we paid for.

After returning home at the beginning of August a complaint was sent immediately, now 25 October message, showing that our complaint was not even read.

"we reimburse your telephone costs of 25, - and for the inconvenience, (4 days of vacation ruined) we offer you a travel voucher of no less than 75 euros, to spend with these people ...
Yes, I would like to spend another 4,000 euros on a 12-day vacation to have 4 of those days ruined by your incompetent organization.

a minute ago

After booking a trip to Greece we had a number of questions about our trip and the details that had been entered. During the telephone contact, the employee takes an arrogant tone, even after the change that we are trying to make (and is possible) through the system also fails.
No further help, we have been told that it would not give a problem with traveling but we have no confidence in it.

With us not booking more Neckermann

What a worthless company, have now spent a week exchanging a voucher. If you call them, this must be done via a 0900 number 'a 1 euro per call + your call costs. Have now called 5 but the debtor administration does not answer. And the connection is broken. Gone money.