The william vale hotel Reviews

I recently had my wedding in Brooklyn and had a hotel block here, Troy was my coordinator. 4 weeks before the wedding, the other hotel I had a block at the Hotel Indigo, cancelled all the rooms but didn't actually notify all the guests. Troy helped me rebook, shuffle and was so accommodating, helpful, and went above and beyond to help make everything work out. He made everything so much better when it could have been a nightmare. Upon arrival, I will saw it was a bit hectic, they don't have night baggage help so the wonderful irishman (I'm ashamed to say I forget his name now but he was fantastic) behind the front desk helped me carry 5 trips worth of wedding stuff. The rooms were gorgeous, the staff was all very friendly, and all my guests had a great time.

Check in for 1 day, worst decision ever.
A young lady assisted me with check in but was no help to me. Originally I booked a room with wrap around balcony for $768, but to get room on higher floor I had to pay $324 since it was considered an upgrade. I refused to pay a little over a thousand dollars for 1 night and no special occasion. So I downgraded to a different room just to get on a higher floor. But see the problem didn t end there, the young lady charged me for both rooms. I called and spoke with Chris and he was kind enough to issue a refund. But the refund never came back to me. Not sure where the error came into play. As I type this I ve been on the phone calling the hotel since 6:27pm(PT). I was able to get the overnight manager (overnight female manager working September 30,2021), but my call got disconnected and she has yet to pick up the phone again. Totally not cool. I wasn t rude or anything to her, so to treat a guest like this is totally not cool.

Jen Starks amazing #cascadenyc exhibit is worth seeing and absorbing. Great visual experience. Take a pic

Remember to use . when booking a hotel. This website will compare countless booking web sites and normally will have prices much cheaper compared to others! Thank me later! This resort is the best rated in this area. I have been staying here for years. If you stay for a few nights you for sure won't be disappointed.

What a wonderful place with amazing management. The manager, Fadi (might be the wrong spelling) was extremely helpful and kind. The facilities were beautiful. Definitely recommend! What a view from the rooms. The pool is relaxing and not a party vibe which I enjoyed.

We ve stayed here several times but not because we love it, it s just in the location we need and they take pets. I would not call it not a luxury hotel. The front desk staff is great but it s pretty disappointing in every other way. Whenever we want something it s always a chore to get it, they never replenish the coffees in the room, you need to make all sorts of reservations for the pool. I m waiting half an hour for a plate and silverware. I don t think I m going to get this plate. It just happens all the time. We re currently kicked out of our sublet because it flooded and just want something to work, but nope not this hotel!

First time staying here and it is a wonderful hotel! The staff are amazing! They are so kind and friendly and go out of their way to please you and help you. The front desk clerk made sure we had a great room with the most amazing view of New York! It was my birthday and they gave me a bottle of champagne and truffles. The rooms are really clean and modern with lovely floor to ceiling glass doors. The bed is very comfortable and the rooms are large for NY. The shower is heaven! The roof top bar is very nice too. The price of the room was not anymore expensive then anywhere else we have stayed and worth it as you get what you pay for! We will stay here whenever we come to NY. The area is full of great places to shop and eat.

Cons:
- Don t require vaccination cards OR masks (which is shocking that one or the other isn t required)
- They say the rooms are soundproof but they very much are not
- Bellman was requested but never came and didn t help with bags and with a kid and three large bags it was an issue
- Had to wait 20 minutes for Valet
- If you order food, they don t bring it to your room
- Stains on the couch and pillows in the room
- Stains on the pillows on the bed
- NOT dog friendly: asked for bowels and a bed (they promote it) and they never came
- Booked with an offer that included prioritized Delayed check-out and the woman at the front desk was incredibly rude, and after pushing was only given 30 minutes and then hung up on my when I was mid sentence. When I called back no one answered. Finally I spoke to manager and he accommodated a one hour check out. Keep in mind the hotel is nearly empty the next night and prices dropped about $500 so there were no shortages of rooms.

Overall super disappointed. I ve come to the WV for dinner and drinks many times and was looking forward to staying in a highly rated dog friendly hotel as a native New Yorker. Don t waste your money. Stay at the Williamsburg Hotel instead. Better quality rooms and much nicer staff.

Was lucky enough to enjoy a suite on the 19th floor of the William Vale this weekend for my birthday. The views facing out to Brooklyn and Manhattan are simply beyond. The bath tub was a dream. The bed was so comfortable. Everything was absolutely perfect. (The only thing I will say is that you need to take note that the pool is managed completely separately from the hotel and you should see those reviews for more info )

This hotel is beautiful and modern. Very clean and bright. I love coming here and staying for a bit when I am on a business trip. The area around is very nice and industrious with lots of places to eat and hang around as well. It is always clean and has great service. It is pricey which is the only flaw because even if you just need a room for 6 hours it will cost upwards of $300. I do think they have great accommodations but keep an eye out when looking for something less costly.

I didn't stay overnight at the hotel but I did drink inside the rooftop bar and I recommend doing so. We were able to talk without yelling, the service was wonderful and the drinks and cocktails selection was on point.. and the views?! At night you will have NYC glittering at your feet. It was a memorable yet low key experience, I suggest it to anyone.