We ve stayed here several times but not because we...

We ve stayed here several times but not because we love it, it s just in the location we need and they take pets. I would not call it not a luxury hotel. The front desk staff is great but it s pretty disappointing in every other way. Whenever we want something it s always a chore to get it, they never replenish the coffees in the room, you need to make all sorts of reservations for the pool. I m waiting half an hour for a plate and silverware. I don t think I m going to get this plate. It just happens all the time. We re currently kicked out of our sublet because it flooded and just want something to work, but nope not this hotel!