Check in for 1 day, worst decision ever.

Check in for 1 day, worst decision ever.
A young lady assisted me with check in but was no help to me. Originally I booked a room with wrap around balcony for $768, but to get room on higher floor I had to pay $324 since it was considered an upgrade. I refused to pay a little over a thousand dollars for 1 night and no special occasion. So I downgraded to a different room just to get on a higher floor. But see the problem didn t end there, the young lady charged me for both rooms. I called and spoke with Chris and he was kind enough to issue a refund. But the refund never came back to me. Not sure where the error came into play. As I type this I ve been on the phone calling the hotel since 6:27pm(PT). I was able to get the overnight manager (overnight female manager working September 30,2021), but my call got disconnected and she has yet to pick up the phone again. Totally not cool. I wasn t rude or anything to her, so to treat a guest like this is totally not cool.