The Westin Portland Reviews

The room was great. However the service I requested when I booked the room was not provided on time. I had booked the indulge package which includes champagne and strawberries and bed in breakfast in the morning. When we checked into the hotel I was told the champagne and strawberries would be in room or up shortly after. After about 30 minutes I had to call down to have it brought up. The next morning I found a charge for the service on my bill which they later removed. Other than perhaps a miscommunication somewhere the stay was great.

Love this place for good drinks and a great view of the city. Nice spot to start the night

A very very comfortable experience. Had a great time here and enjoyed the hotel gym as well

Great service and a comfortable stay. It's right in the middle of everything so easy to walk from.

Great hotel. Very clean rooms and great restaurant.

Be sure to head up to the top to check out the beautiful views of Portland.

Very comfortable. Great service. Parking is overpriced

Staff promptly directed me where I needed to be and the atmosphere was extravagant.

Great place, nice location, and walking distance to everything. Friendly staff and bar and restaurant on premises as well should you feel cold and not want to walk.

Rooms are fine and service was generally good. Lots of little things like the room temp (75 and never went down), the basket in the shower that everything fell through, no shower cap etc made it a little annoying.

My go to hotel in Portland. Pet friendly to boot and breakfast is really good.

Rooms comfortable. Location is great. Straff helpful .

Good looking hotel, friendly staff, quality view. Was mildly frustrated with massively overpriced parking.

Front desk (Brandon) was super helpful and helped resolve a reservation issue due to Tropical Storm Alberto. Much appreciated!

Staff went above and beyond to make our 1 night anniversary stay something we will remember for years to come. From before check-in with a courtesy text to getting room ready early and helping us celebrate our anniversary with a nice surprise in the room once we got back from dinner.

Very comfortable, luxurious. The bar on the top floor felt very VIP. Proximity to great food is awesome.

Loved the hotel. Restaurant (Congress Squared) was horrible. Inattentive breakfast hostess and waitresses, grossly overpriced.

Very friendly service, nice rooms very clean big shower. Will definitely stay at this hotel again

All clean. All employees are very knowledgeable, nice. Perfect location.

Fantastic employees, excellent service and delicious food all overshadowed by a gorgeous view.

Fantastic hotel. Very clean, locates near lots of food and right in the heart of downtown portland. Staff is friendly and beds are very comfortable. Always a great experience staying here.

The hotel is walking distance to practically everything in the city. There are great restaurants within a block. The staff is friendly and helpful, and the hotel is a typical westin.

Stopped in for a quick lunch... Friendly staff... Very personable bartender... Quick service, good food...

Great staff and really nice rooms. Within walking distance to lots of restaurants and the marina.

The room I had was very modern and clean. The bathroom had a great rain water style head. The bed was very comfy and I fell asleep very quickly.

Beautiful hotel in a great location. The top is a gorgeous place to grab a drink and enjoy a stunning sunset. The restaurant is high quality with delicious meals.

Our room got upgraded due to it being my man's birthday. Beautiful corner room with a beautiful view of the waterfront.

Staff was super friendly and helpful. Rooms were clean and modern.

Exceptional customer service. Lots to see and do within walking distance. Great restaurants and brewerys around the area.

We stayed in a standard room for 2 nights. The service at the hotel was prompt and the shuttle was always at hand.

Our second time staying there, but won't be our last! :)

Beautiful view from the lounge on the top floor. The staff was extremely friendly and helpful with directions and recommendations on where I could go for a run. The only reason I didn't give a five star was that the bed and pillow was a little too soft. Add a medium firmness pillow to the bed and I would give five stars.

Loved the downtown location for this Westin - very walkable to numerous attractions, shopping, restaurants and, of course, Casco Bay. The entrance is on a busy one-way street - better to plan to use the valet parking...so easy. My room was comfortable with great a/c on a hot summer week in Maine. The bar upstairs, "Top of the East" is fantastic... probably needs more food options on the bar menu, but one of the employees told me they only have a very small kitchen. Loved the bed linens and towels...plus two Showtime channels on TV. The only miss was how late housekeeping came by...I prefer to have the room cleaned by lunch or 1 p.m. so as not to interrupt an afternoon nap on a hot day!

We regularly have conventions here. The staff is friendly and helpful. The rooms are clean and comfy. $1 oysters for happy hour!

Have been sitting here for over an hour without the offer of a drink and/or food menu, smells like Celeste pizza, and I am a guest of the hotel... Solid

Nice hotel. Well located and walkable to all Portland destinations. Only complaint is nobody cleaned the room during the day.

Very convenient location. Staff was great. Some of the best towels I've had in a hotel. Gym decent. Only wish there was a pool.

The Westin is in a great location right next to the Congress ave shops and a park with live music most nights! The lobby and common areas are well kept and feature several nice art pieces. The rooms are great with comfortable towels and bedding, a nice bathroom and decently large TV's. One downside is that the windows don't open but otherwise a great experience!

Beautiful hotel in a convenient location. Friendly staff, large rooms, great amenities (gym, restaurant, etc).

Nice room and helpful staff. We'll definitely be back when we overnight in portland

The drink lounge has a relaxed atmosphere with great 360 degree views of Portland.

Very nice hotel! Our room was clean and spacious. The shower was great. Staff was friendly. Rooftop bar is awesome!

Clean rooms, spacious, helpful staff, great location, free shuttle service.

Stopped here last night, one of the most beautiful entry ways, friendliest staff that showed they really cared about not only the tenants or the money, but also about this amazing city and keeping its citizens safe. Thank you from the bottom of our hearts. -SD

The hotel was great and the staff is very friendly. The views from the rooftop restaurant where lovely. The only down fall is the parking situation.

Very nice place, newly renovated. Great views from the top of the east lounge.

Drinks are pricey but the bar has a nice view of Portland.

This hotel has so much potential but misses the mark. The valet staff and bellmen are the shining stars but the rest of the hotel staff ruins your first impressions. The room we had needed deep cleaned, the bartenders lacked any personality, and the overall sense of urgency to guests needs was non existent. I will not be staying here again.

Staff are very nice. About a 20 minute walk to shops and waterfront. The name is deceiving, it is nowhere near the harbor. Rooms were clean and comfortable. Add $27.00 for parking

The hotel staff are friendly and accommodating, especially since the hotel allows animals. I would say the only downsides are the price of breakfast and lack of a pool.

The bed was so comfortable, room was perfect. I enjoyed my stay.

It s a pretty good deal at $120 a night but it s starting to get old.

This hotel is in a great location! The rooms are very clean and updated and the staff are very responsive!

Great hotel in perfect location. Clean rooms and good food. It s nice they have their kitchen open for takeout.

Top Tier team of staff that communicate well with one another. Approachable staff all anticipating customer needs and working to care for each customer with individual attention.

The location is central but the downside is $26 a night for parking. The TV didn't work because the power supply cable was not firmly plugged in, which suggests it is not tested when housekeeping cleans the room. There were only two disposable coffee cups so we had to ask for more for the morning. There was only one tea bag. The room was clean and well equipped. All the staff we encountered were friendly and helpful. The bed wasn't well made but we think that was because the bottom sheet wasn't exactly the right size.

Excellent hotel! Perfect location! My colleagues and I visited this hotel for a one night business trip. This is an older, historic, downtown hotel which has been totally renovated interior. The lobby and common areas are updated and pleasant. The guest rooms are modern, large, clean and comfortable. The location in mid town Portland is perfect, especially if you don't have transportation. There are many restaurants, pubs, tap rooms, and unique shopping near this hotel. Although I didn't have a chance to visit, the Portland Muesum of Art was visable from my guest room. The hotel offers an airport shuttle, another really nice and convenient ammenity. The hotel staff is polite and professional. My only complaint was the unwelcome conversation and comments provided by Marty, Hotel shuttle driver, who picked us up when we arrived. My colleagues and I would have preferred not to be subjected to the ethnic and politically inappropriate comments. It's disheartening and sad when people feel compelled to share inappropriate and, in my opinion, offensive commentary, especially in a customer service environment. However, after arriving at the hotel, it was clear our politically charged shuttle ride was an isolated event, and not a reflection of this beautiful and comfortable hotel! Absolutely, I highly recommend this hotel!!

Huge updates since the last time I was in over the last couple of years!

My company also has recently utilized their conference rooms for seminars and I have been very impressed!

They offer valet parking (priced reasonably). Very friendly every where in the facility.

At the very least you MUST go to the Top of the East for a skyline view of this historic city and of Portland Harbor.

Lovely hotel in downtown Portland. Close to many things and great restaurants. Garage is attached and have the option for valet parking