The Umbrella Homes Reviews

Took us to properties with he incorrect amount of rooms requested, properties too far away from area requested, all very mouldy.

Constant feeling of being harassed. All problems are dealt with by cowboys that dont really address or fix the problem any long term basis. Dont even understand or respect the basic rights of thier tenants. Avoid at all costs.

I was tenant of 198 city road which I recieved very good service from you in umbrella homes I have revived my deposit and I am going to China with peace of mind you always helped us to solve the promlems during the tenancy, thank you so much

The worst letting agents ever. No customer service and don't care about their tenants. Kept coming round for viewings of my flat without giving 24 hour notice.

Last year I went in to view a fairly decent looking self contained new build flat. The typical bait property that was long gone or most probably never even ever existed. Without telling me anything they wasted my time and took me to another complete different part of town to view an absolute dump hole in an old Victorian house poorly converted to flats a few decades back. When I complained that it wasn't anywhere near the standard I was expecting and I did not wanted to view such a thing they went into denial and kept insisting that it was the property I wanted to view and that is must have been a website mistake when they received the viewing enquiry and that the one I wanted to view had sadly just been rented that morning. Typical Crooked Agency, I forwarded a complaint to Trading Standards.

Absolute Time Wasters, AVOID AVOID AVOID.

Do not touch this agency with a barge pole.

Vey unprofessional, poor service and very rude.

I dont normally leave these kind of reviews but I hope people don't make the same mistake as I did.

I've rented a lovely family home from them, always there at the end of the phone when needed. Nothing is too much to ask for. Would highly recommend them to anyone looking to start off their forever home.

I strongly recommend against using this letting agency. Throughout my tenancy and after my tenancy they were thoroughly unprofessional.

Excellent management of our sale and purchase. They are professional , supportive and focussed on client best outcomes. Big shout out to management and a big thank you to Sarah Absolutely recommend

very surprising experience with this agency, unlike most they were extremely friendly and helpful and cared about my needs. I don't often write reviews but I feel you deserve it and once again thank you for all your help I'm extremely pleased with my new home.

Disaster is all I can say.
I rent a room in a 8-people house. Before looking at the room, the agent told me that the price of each room was the same, 380. However, after moving in, I found that even the largest room was only 370, and the price varies according to the room size.
Plus, without receiving any payment notice or account, I was told that I had been charged 100 pounds because of a 10-day delay in paying the rent.
The one-year lease was supposed to last until August 31, but the agent told us we have to move out of the house before the 26th.
They also said one month after you move out of the house can get the deposit back. So far, it is nearly November, and I still haven't been able to get my deposit. When I called the agent, I was hung up on the excuse of my connection is weak.
......(Omit ten thousand words)
What is the funniest? How can I get my money back became the biggest problem after my graduation.

DO NOT RENT WITH THESE GUYS. I had so many issues with Umbrella Housing and I'm so glad I don't use them anymore.

For example when I had black mold all over my walls I was told just to open my window and wipe my walls with white vinegar. This was in the middle of winter and it was already cold enough in my room. Eventually, after complaining and writing a bad review, they lent me a dehumidifier... For 2 weeks then they wanted it back and my room became damp again. They didn't do anything about the mold on the walls I had the repaint in myself.

Started renting with Umbrella from July 2016 until June 2018. Extremely rude and unhelpful for the whole duration of my time living at the property. Hob was broken on arrival to the property and they tried to claim that our housemates and I had broken the hob, despite it already being broken when we arrived. On top of this, we had no hot water in the property. Neither the hot water, nor the hob were fixed until mid-September, leaving the property in a very poor state to live in for 2 and a half months. Everyone working at Umbrella was extremely rude and unhelpful and didn t want to know about the house being in disrepair.

At the end of November 2017, our oven in the property broke. Once again, Umbrella took zero interest in fixing the problem and were rude. It took over 2 weeks for a replacement oven to be fitted.

Finally, at the end of renting the property, the Umbrella finance team took a long time to assess the property and come back with their final inventory. This was made even more frustrating because they were so difficult to contact and would not reply to emails. When the inventory did come back, they had charged me for missing rent that I had already paid which then took another week to rectify.

Overall, very, very disappointed with the way Umbrella treated us as tenants and how they treated the property. They took an extremely long time to fix cooking appliances and the hot water, making the property virtually unliveable at some points, and then trying to push blame onto the tenants despite us having video and photographic evidence that we had not been the cause of these issues. The only redeeming point was that the landlord himself was fantastic. Really friendly and helpful. It s just a shame that he lets his property(s) through such an unhelpful, rude and useless letting agent.

Stay well away from Umbrella.

all very kind and helpfull with me sarah very helpfull n helped me many times all welcome me when i phone or go in agents all excellent

Very misleading!
Im confused to where all the comments have been PAID!!!
As I wouldn't trust this agency, feel sorry for the employees of the agency as clearly being poorly managed by incompetent managers who are willing to extort, provide poor rapport throughout the letting process and quite frankly have zero customer service experience.

Spend your money elsewhere!

I am fully pleased with the umbrella homes services. I am amazed with their care, great help, stunning flexibility and ultimate commitment towards providing the property that I am looking for. Thanks indeed to umbrella homes as they made my experience here in Cardiff so amazing and unforgettable.

We have worked with The Umbrella Homes for a number of years and have always found them very professional and helpful.

umbrella homes very good service they take care of everything i ask, thank you to all.

I was with them for a year and very satisfied. staff are very friendly, open, honest and fare which is rare withing the state agents in Cardiff. i highly recommend them. at times the manager went out of his ways to help me out which was a pleasant surprise to me.

I've been renting with umbrella for two years now. I find they are always welcoming and friendly. Whenever I've had a problem they go out of their way to fix it as soon as possible. Although I'm moving out of Cardiff this year I would definetely rent from them again. Thanx again.

Great Service and great staff. The guy who showed us the properties was so friendly and knew exactly what he was talking about, one of the easiest rental processes i have ever had. Thank you t o all who helped, would most definitely recommend you.

Awful experience with this company, I rented a property for a year, the flat was so poorly insulated that I could fit cardboard in the gaps in the windows to stop the curtains blowing when the window was shut, this resulted in mould on all the walls in the house, was told the mold was my problem so I cleaned it off several times myself, when it came to the end of my tenancy I was told there would be a charge per room for the 'damp', I had taken pictures at the start of the tenacy as when we moved in there was rubbish on the floor, wet paint on the walls and mould on the walls, despite asking several times I never got a copy of the inventory (apart from the pictures that I had taken which they claimed to have taken themselves) and a sheet with letter markings on that claimed the walls were in good working condition. (Clearly this inventory had been done outside of the property or rushed at the end of the tenancy)
Receptionist is so rude, and the manager is useless and money grabbing, I highly suggest students (or anybody else for that matter) to stay away from this company.

Never ever dare to confront this team of Junks ! I had a terrible terrible experience with them. They are the MOST Unprofessional I've ever met. They have never cared about the flat once it was let to us. None of the utility machines like Washing machine, microwave, Gas stove, Geyser were in shape..even inspite of several complaints they dint even bother to come and check, forget about the replacement.

Finally, we have vacated the flat out of frustration and the last blow as that they have kept the Bond amount of 1000 pounds completely and haven't refunded even a single pence citing silly reasons that house was not clean, the gadgets were not working blah blah blah for which we complained so many times and being the fact that none of those were ever functioning properly.

Upon asking the reasons behind non-refunding of the bond amount, they started showing their ugly side by talking in extremely unparliamentary language. Before that many a times they have hung up phone using the same kind of unparliamentary language.

They are no less than blood suckers so better be away from them, especially the most active Member, Navdeep Sachdev who is the Mastermind or the Brainchild of this Most Fraudulent Agency

NEVER USE UMBRELLA HOMES. Don't get lulled in by the false reviews written by their own staff. I had an awful experience with them. After them being very nice and charming on the viewings, they then changed completely after we signed our contract. We moved in to the house and it was still dirty, I added to the inventory and my additions were binned. I paid late once and they said that the charge would be removed - then when it came down to getting the deposit back "the conversations never took place". We had a week of no hot water or heating as the boiler broke. One engineer came in and told us what the problem was, Umbrella Homes said it was too expensive to get that part for the boiler so got someone else to come two days later. then they fitted that, didn't make a difference, then had to call up the first engineer and he was right all along... Very untrustworthy and I would never ever recommend anyone to use them.

Last year I rented out my property using Umbrella Home and then in October 2016 I decided to sell it. I had varying experiences with the usual rental companies I had previously used who unfortunately couldn t find any tenants. I was recommended Umbrella homes by a friend and they were magnificent and found tenants within a matter of weeks. As Umbrella homes found my tenants I decided to use them to sell my property. They were absolutely fantastic and found a buyer within weeks, unfortunately this sale fell through but Umbrella homes managed to find another buyer within days.

If you are looking to rent or sell your property I would suggest contacting Umbrella homes as they were incredibly efficient, very professional and successful.

I cannot recommend them more highly, especially Adam and their owner Freddy. Martyn Cardiff

Though we had some misunderstandings, it was all cleared by the end. Agency was lenient, in regards to payment, repairs were done. helpful and understanding. " I was blackmailed by these people to post the above lines, else they wouldn return whatever deposit was left"

It was nice staying with Umbrella homes. Well appreciate their response. Would recommend.

First time coming to the office to ask questions and they are not friendly. Not welcome. Not recommended

Worst agency Ive ever been with, they do not care about tenants, only about the money. My ceiling was leaking because of the athroom upstairs. I went home for Christmas for a whole month after Ive announced them the issue. When I came back my bed matress was soaking wet. When I asked the manager why they didnt do the job he smiled at me like nothing happened, total lack of respect. They only sorted it out after 34 days basically and I had no matress replaced.

I would advice everybody to avoid this agency as they will not care about you and show no respect, I only felt dissapointment towards them and their way of doing stuff.

Thank you very much.

Very happy with the service provided, professional, quick and beyond my expectations! Very well done to team at The Umbrella Homes

Very unprofessional, no response when you contact them for anything, tell you, you have house viewings every other day and never actually turn up for any of them.
Having been with 6 different letting agents in Cardiff quite frankly they are the worst I have ever come across

Great service. The staff is very helpful and and nice. We've been with them for 3 years and will stay for the next.

I felt very unwelcome here. I spoke to the main guy who was sitting in the private room, possible a manager. Very racist but then after I told him that I was from Australia, he suddenly changed his tone. There ads lack of information which was wasting our time.

I've just joined with Umbrella after the flat I rented was moved from Kingstons to them (As Kingstons were doing an appalling job). Umbrella handled the transfer extremely efficiently and with the utmost professionalism, making sure nothing was missed and that no legal matters were left unattended (Like the guarantor agreement, deposit protection etc).

So far they've done a fantastic job and they reply to my emails on the day I send them-I currently have no reason to doubt their quality as a letting agents.

My experience with Umbrella has been a nightmare, they have the most incompetent team who will try to take you for anything they can. They will try to break their own contract whenever it suits them and have no respect for any of their tenants, to them, you are just a payslip, not a person.

Good experience but unfortunately they were unable to find what I was looking for. If I ever need to I would use them again.

Received expectation service from The Umbrella homes from start to finish.
Excellent communication. Would Recommend.

It was an estate agent/property rental company in the heart of university land cardiff. There was another 5 business doing the same.

Rarely responded to queries, trying to charge a fortune out of the deposit, still not received 2 months later

Worst service. I am staying in one of their properties. The hot water is not working for more than a week. Made several complaints but no use; phone calls will be ignored and will be sending texts. Hot water shower not working in winter for more than a week and they don t care!!!!

When I moved to the another place the radiator is not working, there is no cold water in the kitchen and the shower is full of air than water; there is no mirror in the bathroom as well

The people working at office are a bunch of LIERS and they don t care . Worst customer service. Wish there is an option of Zero Star or negative rating........

Yet to get my Deposit. Pure cheaters and not giving any response.

This is the single worst agency I have ever experienced.they never provided an inventory ( somewhat illegal ) the flat was so poorly insulated I took out using socks to filled the gaps around the windows. The oven didn't work the floors were never cleaned and they avoided every single conversation we tried to have regarding the fault with the flat.thwre were never any gas safety certificates provided and the dead rat between the floor boards was the last straw.

This agent I one step away from a court injunction to prevent them from operating

Very respectful and calm staff.. will always recommend people to umbrella homes 100% service excellence

The worst agents we have come across in 4 years of renting in Cardiff. They largely ignored maintenance requests and when they did acknowledge the need for repairs they were botched jobs, we lived with infestations of rats, slugs, black More

I had the pleasure of working with The Umbrella Homes team and they have been Great.
The accommodation I have rent from them is well looked after and issues are addressed really quickly. Would highly recommend

They could not have made receiving my deposit at the end of my tenancy any more difficult. The finance department refuse to respond to any email within the same week. Once you phone to complain, they say they'll get it done the same day, but only after frequent reminders throughout the week would their response help you. Avoid at all costs.

Outstanding Services, always helpful and very knowledgeable. Highly recommended.

After numerous agents I recently sold a property with Umbrella, they were fabulous, especially Adam.
I was dealt with a friendly and professional manner which is very rare these days, nothing was ever too much to ask for. Definitely recommend to family and friends.