4 years ago
I just recently booked a stay post Covid-19 with m...
I just recently booked a stay post Covid-19 with my boyfriend because we generally love Beacon. I have a service animal for a handicap I have in which I shared all this information upon check-in at the front desk.
As I tried to sit near the waterfall in their newly opened OUTDOOR BBQ area, I was harassed by the GM, Barry, who threatned that if my dog barked once, we would be kicked out. Nothing happened, and Barry kicked me out of the restaurant anyway stating the dog was being "disruptive". He then followed me to the other OUTDOOR property to threathen me further. I spoke with all the staff and another manager Kate who was lovely, and made us feel welcome. All the staff felt sorry and made me aware that this was a newly hired (post-Covid) inexperienced general manager and was very apologetic and sweet and took care of us. Afterwards I emailed the other partner GM, Antonio, (son of the owner) who showed no remorse, was unapologetic, threatened me with a cleaning fee and made poor attempts at stating the law. This hotel has exhibited a behavior that is the furthest away from hospitable and by far the worst, most terrifying experience I've ever had. I DO NOT recommend staying here as this behavior is directly tied to senior levels of management and ownership of the hotel.
I've attached a picture of the service dog which they claimed to be disruptive and unruly just so you can see what they were dealing with and let you be the judge.