The Ritz-Carlton Hotel Laguna Niguel Review

We were told we had a pool view. We opened the windows and plants covered our window. Nice place though.

I'm a bit biased, as worked there for 12 years. The Ritz is the quintessential answer to the finest service in South OC. Just ask anyone there about there credo. It shows in the process and production. There's no place like it.

This is my annual fall vacation spot- and for good reason. The best view, the best service with a friendly staff, and an overall luxurious experience. The Ritz-Carlton in Laguna is the closest thing to heaven on earth- I always have the most wonderful memories here.

Enjoyed the market place, but could not get to check out the restaurant.

It's absolutely beautiful at the Ritz Carlton. My husband and I loved walking around the grounds. There are beautiful plants to look at and the view of the ocean is breathtaking.

Friendliest restaurant staff I've ever encountered. Simply amazing.

Well I visit RITZ for busines but this motel has very nice views the area is very nice too

The service at this hotel is unbelievably good and the location is perfect. I was a little disappointed at the room, thought they be a little more modern.

Open, classyclassy. & beautiful view of ocean from cliff above!

Great place for Easter brunch. Always comes with a great view.

Outdoor dining, poolside bar, yoga & pilates, sunset on the beach... what more could a girl want!?

Recently stayed at this incredible property and was reminded of how amazing this Hotel is and it s unique breathtaking location.
We stayed there to celebrate our 30th anniversary and in the middle of covid, we felt the Resort did a great job of following the covid protocol the best they could. We were disappointed the live musician has not returned to the terrace at 180blu as of yet but fingers crossed they bring Ryan Heflin back and you will sit out there each night taking in his great music and the view and wonderful attentive service they provide. The grounds are kept up well and the service is what you would expect from the Ritz Carlton portfolio. The rooms are getting ready for an upgrade I hear and that will be the icing on the cake and reason to return...in the mean time..you must stay here and treat yourself and enjoy this slice of Heaven!

Great place for dinner and views of ocean. Server Daniel remembered me from 6 months prior. Impressive!

Fantastic stay. Everything was great from the cleanliness of the room to the spectacular views.

Gorgeous location with easy access to the beach. The ambiance and service are top drawer.

Employees were nice and very helpful amd patient. Great service

Beautiful setting on the waterfront. Excellent service.

Rooms are on the smaller side and a bit dated but the location and views are fantastic. The Raya restaurant has some amazing views, definitely dine there if you have a chance.

Stayed there last month, struggled with whether or not to post because it feels a bit bratty to complain about a Ritz- here are my thoughts:
1) Service: feels super-corporate and actually the people are overall not helpful. (Exception: the cleaning woman who zipped my dress because my husband could not)
2) The Facility: feels dated and a bit cheap. Views are gorgeous, but leads down to a public beach. (Again, this is a Ritz...so just expected more).
3) Food: some bright spots, but mostly felt like generic catering food.
4) The Spa: BY FAR THE LEAST POSITIVE EXPERIENCE FOR ME.
*The Staff:
-Only positive was the friendly, handsome guy with dreads in the fitness room who answered questions and helped me out.
-My Therapist was sweet, but the service was super-meh (please see below)
-My friend and I were doing yoga on the LARGE lawn behind the building, (I am a certified instructor), the hotel's instructor came over to me and asked if I was "with the hotel". (Um, my husband's company was sponsoring a long weekend there...so you bet I was a guest lady). She asked me to move because apparently my doing yoga with yf friend was "distracting". (She was working with literally two people and they were at least 100 feet away). Additionally, We were also told that we could practice there by other staff members. My friend was gobsmacked.
-I decided to brush off the yoga incident as I relaxed in the waiting room where the therapist for my service was supposed to pick me up. There were two other Women in the waiting room, as well.

A therapist came up to me and said "I'll bet your you is Aisha!". Ummmm...it is not, I am brown and guess what color the other two Women were. (Note: some caucasians have "exotic" names, as well).

*The Service:
-The Laguna experience was a complete RIP OFF. Just a bunch of oils slathered on, only one was effective, a barely there massage and a collagen mask that I could have purchased at CVS. The Facial did NOT INCLUDE EXTRACTIONS- really, for $500+ dollars?

BTW, I casually mentioned the Yoga and Aisha incidents to an assistant manager there who was nice who said that she would give me an "add on". Turns out, it was the limp, 30 second hot stone running down my legs that had zero effect at all.

This Spa also does not carry some of the same excellent merchandise as other, MUCH better Ritz spas.

Never returning.

We stayed 2 nights at the Ritz-Carlton at Laguna Niguel and it was so pleasant and relaxing. The service was wonderful and we enjoyed glasses of champagne upon arrival. They also upgraded us to a room with a view of the ocean at no additional cost that made the experience exceptional. The coastline views were beautiful and we hope to make it back to stay again.

We were the for a wedding, nothing compared thurs far! First class all the way, did and entertainment was by far one of the best! Well done Ritz!

I live down the street and go here all the time. Gardens are beautiful, ambiance inviting....

The service was terrible! My room was ready only at 6PM, I asked for an extra bad and I needed to request it 5 times, no service at the pool.
I m Marriott Ambassador and I gotta say that it was one of the worst experience ever that I ve had in a Marriott property.

Doesn't get much better than this.... across-the-board!

Was there for work! Was treated as if I was a guest.

I would highly recommend getting married at The Ritz Carlton. I'm a Live Wedding Painter and I have had the honored to do a couple weddings here. They have such an accommodating staff and beautiful location overlooking the ocean. I will never get tired of Painting there.

Great hotel fantastic sweeping views of South laguna beautiful beaches and fields of salt creek beach

I really enjoyed my stay. The service is beyond superb

It is a beautiful location and the Salt Creek beach is one of the best in South Orange County

We checked in here this Thursday to start our staycation to celebrate our anniversary. The Hotel staffs were fantastic and friendly. Upon hearing that were there for our anniversary, they upgraded us to a partial ocean view room. The view was spectacular during the day and at night.

This hotel is one of the best resorts in Southern California. It has exceeded my expectation in terms of the facility, location and services. Since it s situated on top of a bluff on the Pacific Ocean, you can imagine the amazing view it produces. The hotel has made many amenities to provide comfort of viewing of the ocean and the sunset. You can relax under the palm trees or just sipping a drink in front of the panoramic windows watching people surfing below the cliff. When you re hungry, you can have a seat in the balcony and order your favorite food for lunch while soaking in the California sun. At night we can sit in one of the chairs in front of a fire pits to watch the sun to go down.

Our daughter joined us for lunch and went swimming afterward in one of the several pools in the hotel. The water was bit cold but the service at the pool was excellent. The people at the pool were very attentive and provided us cold water to cool us down.

The room we stayed in has an ocean view. The bed was very comfortable and the bathroom has all the toiletries we would expect from a five star hotel. The hotel also provided slippers for our comfort. We can just sit in the balcony and enjoy the view of the ocean. At night, we had a amazing sunset view.

Because of the pandemic, we didn t get to enjoy the foods from their famous restaurants such as the Raya restaurant. But the foods at 180blu were very good too. The hotel also takes preventive measures against covid 19 seriously. You can see sanitizer stations everywhere and all staffs wear masks. In the room, the hotel provided a safety kit with masks and sanitizer. We ll be when the COVID-19 is over to truly enjoy the full features of this hotel.

Impeccable service. Very well trained attentive staff. Hotel is right on the beach.

Exquisite food, cheese balls are a MUST HAVE! mushroom huaraches, mini lobster tacos, ahi ceviche, churrasco are incredibly tasteful.

Never stayed here but can I look around like the Montage ?. Since all CA beaches are public, there should be access.

We are locals and came for the amazing gingerbread house, well, world actually. Stayed for snacks on the terrace, fireplaces and city light view of houses overlooking Salt Creek Beach. Magic location. Perfect service on the gorgious terrace.

The servers, drinks, and of course the view were spectacular, I would love to spend another evening at the Ritz-Carlton.

They make it very difficult to receive packages from amazon.

Amazing rooms, amazing views, amazing experience. I recommend Ritz to travelers and locals. Great food!!

Beautiful georgios Immaculate fantastic wonderful sight for sore eyes

GREAT HOTEL NUMBER ONE I LOVE IT EVERYTHING IS GREAT

The harmony and superb view of the seaside hotel is fantastic

We went to the out door patio 180blu. The atmosphere was great and all the wait staff were amazing, especially Erin, Allan, and Julian. Definitely will recommend

Room overlooking the ocean is worth every penny. Stunning view.

A beautiful spot with spectacular views of the Pacific Ocean.

From the moment we arrived to check out this resort, it was 6 star from the time we arrived in the car to registration with very helpful Jess. The service and Facilities could not have been better. The staff gave the impression of being very proud to be helpful and courteous. The only Hotel chain that comes close to this kind of service is the famous Canadian Pacific hotels in Canada,but I felt Ritz of Dana Point even outdid even them.The scenery and location were spectacular.The beach Butlers were so helpful in every way making the time on the sand the best i can remember in Years. Considering the time and cost of going to remote islands, i personally felt this in every way a better deal for Family for a nice getaway. Thank You for a great time! Sincerely,Michael Ferril

One of my favorite properties along Southern California is coast absolutely breathtaking :)

Such a fun weekend getaway!! We were upgraded to a ocean facing suite and don't want to stay in any other part of the resort in the future. We had breathtaking sunset views every evening. The staff was nice at check in and at the different service areas including the cafe, pool and housekeeping staff. We got some great recommendations from the kind cafe staff. The grounds are gorgeous. The rooftop area overlooking the ocean is a great rest spot for lunch. If inside is your preference, there are panorama windows that still capture the beauty of the Pacific Ocean. The pools are nice and relaxing but quite underwhelming. We enjoyed playing tennis on the property. Their walking/running trail connects to a community trail through a neighborhood/golf course that also allows biking. My wife did the complimentary yoga and enjoyed stretching in a peaceful area with priceless ocean views. When we need an escape from the city, we will definitely keep this Laguna Nigel location in mind.

One of the places you want to be when going to California.

Beautiful hotel, but the layout is a little wanting.

the re-do of this hotel can only be classified as "a disaster." the owneres took a perfectly lovely hotel, and re-did the common areas with ugly furniture. they also removed some wonderful paintings in favor of low-class art. and they closed the club grill (can't understand why). obviously, ownership doesn't have a clue about how to run a first-class hotel. if you want to stay in a 1st class hotel in laguna niguel, try the st. regis (they also have stonehill tavern...fabulous food, and the best sunday brunch in socal...at motif).

Amazing service, always anticipating my needs. Very warm, friendly, and welcoming

Ate at the Raya. Service was great and the food was great. Will come back when my piggy bank grows fat enough to accommodate a lifestyle of luxury, pampering, and waiters watching you eat until you get up to go to the restroom at which point they take your napkin from your chair and refold it, placing it neatly back on the table for you. A little strange, but I guess some people are into that.

Beautiful grounds, extremely helpful staff, and despite the slightly dated rooms they are comfortable and we'll adorned. Yes it is definitely expensive but if you're in the mood to splurge I highly recommend it.

this hotel is one of the best if not the best that I have ever been to

There were lots of helpful and attentive staff members in this beautiful, seaside resort. The food was wonderful and the view was amazing.

Went for a couple of drinks to celebrate our friends' 1st year anniversary. Waitress was helpful, provided a personal experience and even gave our friends a personal gift for the special occasion. Breath taking views to watch the sun set.

Amazing views of the beach! Delicious food in the restaurant

One of the greatest hotels in the USA. Save up your money, and stay to get pampered on the Club level. Also get the Ritz-Carlton credit card for the club level benefits. Prepare to have your mind blown!

Our room was great with an amazing ocean view. Enjoyed just sitting around and relaxing.