3 years ago
I've had many, many bad experiences with dentists ...
I've had many, many bad experiences with dentists from childhood to my now 40 years. I have sensitive teeth and tender gums, and I hate the noise, grinding and scraping from drills and cleaning tools. I was afraid of having to go to the dentist but I've needed a deep cleaning for many years and I decided this is the time to do it.
I did quite a bit of research online to find a dentist who might understand my fear and hesitation, and be kind to me about it. I read both good and bad reviews about Dr. Davis and the staff at Perfect Smile and decided to take a chance with them. I'm the kind of person to draw my own conclusions based on my experience and not just repeat what everyone else says. So here's my take.
- It's a dentist office. Duh! But it didn't really have that much of the smell and noise that I hate about most dentist offices. I was greeted promptly and with a smile when I entered.
- Cookies, soda, water... Yes, they were offered. No, I didn't take any. Nobody made me feel guilty for not indulging. I say this because some other commenters said, "I can't believe they'd have cookies and soda! (gasp)" I don't actually understand why anyone would have a problem with it being there. I thought it was nice... it showed me they are not "dentist snobs".
- Gabbi gave me "the tour" and got me started with the exam. She was really patient with me and helped me feel comfortable. She even handed me a sheet of things they could offer like "warm blankets" and "headphones". So nice!
- Dr. Davis spent plenty of time with me looking at my x-rays, discussing my concerns, asking questions and making sure I felt comfortable.
- I was asked to sign paperwork detailing the treatment I was about to receive. There were no surprises about the cost. Dental work is always expensive so if you don't know that already, you will learn quickly when you need to have tooth a pulled, a crown placed, a bridge put in, etc. The prices seemed about right from what I've experienced in the past.
- There was a little trouble with the insurance before I had my treatment. The system wasn't returning a correct response to show the procedure would be covered. The staff let me know about it and I decided to wait while they worked to get things cleared up, which they did. I was so glad for that courtesy.
- My hygienist, Whitney, was AMAZING about being gentle and patient with me while she did the cleaning, scaling and planing. Most people tell horror stories about the pain of having that done, and although it wasn't pain free, she did everything possible to make me comfortable.
Overall, I had a very positive experience and want to thank all of the staff at Perfect Smile for their kindness, warmth and professionalism. Everyone was patient with me and completely nonjudgmental throughout my visit. I can't say I'm excited to have more dental work done, but at least I won't be *quite* so nervous about next time. Most importantly, I trust them to take good care of me. And that's a big deal!