The Lord Nelson Hotel & Suites Reviews

Such comfortable beds! Very clean rooms. Love the aveda product amenities. Super helpful and friendly staff.

Nice wooden panelled old place, friendly staff, room air ventilation a bit noisy and door to hallway now light tight, but great location on the park with easy car parking. View is from the ninth floor looking West.

Booked executive room as only one available at short notice. (Fri - Mon) Stayed here as friend became ill on cruise ship and required overnight hospital stay. Room was quiet and great and Phyllis from housekeeping was excellent. Brian at concierge was also excellent and provided a great service. All other concierge staff and front desk staff were also helpful. The business centre was great and to be able to scan/email documents for travel insurance at no cost was helpful. The only 2 issues I had are: 1)phone did not work in room which meant I needed to use my mobile on roaming to deal with travel insurance. Front desk kept putting calls through to a phone that didn't work even though the issue had been reported and not able to be fixed. 2) food in pub/restaurant very basic. Couldn't get a meal with vegetables. Lighting very dark so difficult to read a book while dining when alone.

Beautiful building with friendly staff. Rooms are very clean and have comfortable mattresses. The rooms are unfortunately quite small and plain in comparison to the rest of the hotel decor. Would gladly stay again.

The rooms were very clean and recently renovated. Right around the corner from some nightlife but a very clean and calm area.

The rooms are excellent. Lobby looks dated. Construction outside makes getting to the hotel very challenging. Parking is stupidly expensive. Park on the street, it's free. The construction also made the experience very noisy. Insulation between rooms could be dramatically improved.

Did not like the location due to the shady rift raft on local streets. Beggars and bums everywhere. Not the down east feel we were looking for.

Disappointed that there are still shower curtains rather than glass showers here. Shower curtains seem unsanitary. Very comfy beds but lots of street noise even on the higher floors.

They cancelled our booking and didn't notify us or our travel agent. We were made to feel it was our fault (A computer error on their end apparently). No apology whatsoever.. so disappointing even though they did find us a room eventually.

Attended a professional event at the Lord Nelson today. Hospitality service was amazing and was able to adjust my meal to accommodate my vegan diet. To be honest, my meal looked better than the rest. Super clean lobby and bathrooms as well and great customer service at the desk and door

Terrible experience using underground parking. Their system for letting customers leave the garage was broken, and the attendant on the intercom was insistent it was my fault. She decide to talk over me and repeatedly tell me I was wrong and that I needed to pay a second time. I said no, and she replied that it must be my fault because their system worked fine all day. When a security guard for the hotel came to manually override the gate, their system wouldn't work. That terrible woman on the intercom put me in such a bad mood that my evening was ruined. I will never give any business to this hotel again.

It's our favorite place to stay when visiting Halifax

Love these guys...The service, the food, the rooms! As Brinton Photography here in Halifax / Dartmouth I shoot photography here often and they are always helpful and go above and beyond to make you happy! Highly Recommend!

Perfect service!!
Room is a bit small for the price

Fantastic historic hotel. Old world charm, modern rooms, very friendly staff. Right across the street from Halifax public gardens.... Great downtown location. Highly recommend!

A pleasant experience. Service was good, the room was clean and spacious. I would definitely come back.

Very clean, well furnished, great place all around !

Ideal "downtown" location. Located across the street from the serene and historical "Public Gardens", just steps from shops, library, cinemas, and nightlife, and just a short walk to other historic sites and the waterfront (it's a nice downhill stroll, but you might want to catch a cab or a rickshaw back up the hill). Clean & comfortable rooms, some of which overlook the Public Gardens, although others aren't quite so lucky view wise. Great location and there is ample (PAID) parking if you bring your own transportation.

Went to the Lord Nelson for a professional workshop and was reminded of how nice and regal the place is. Easily the most beautiful hotel in Halifax.

Amazing service and the room was very clean and perfectly set up. Great location as well. Has a business centre, gym and a stunning lobby and a grand piano upstairs. Don't forget the pub downstairs!.

Lovely hotel, good facilities and we'll positioned. We loved Halifax, Nova Scotia

Friendly staff, great location downtown and very nice rooms.

The hotel is really beautiful and staff is very helpful and nice. I wish that there was free parking for hotel guests though.

Awesome place to stay while travelling to Nova Scotia. Great prices and services

What to say about this place. The staff here are all super awesome , the food is WOW great , the rooms are so homey and a dream come true. Thank you Lord Nelson.

The hotel is nice enough - clean and modern. However, we had to be moved from our room because gross water was being blown out by the air unit. Also, self parking is $28 a night plus tax, which was not clear when we booked the room. A bit of an unfair trick in my opinion...

Good location and good service. Old building with character. Fast elevators.

I am staying here for one week for a professional event. it has been 6 years since I've been at the Lord Nelson Hotel. The renovations are quite appealing and attractive. The check-in process was seamless and the staff were friendly. There is always someone greeting you as you enter the hotel. there is decent elevator access and also alternate access to the various floors by the staircase. I was quite satisfied with my room. It was clean, tidy and met all of my needs during my stay. I will highly recommend this hotel. location was fantastic and close to a lot of great restaurants. Best of all, one minute walk from a local McDonalds.

It was a nice hotel, looks good. We attended for a wedding inside the hotel.

When we left, the hotel charged me $50 for bottles of wine that i did not even drink. Someone made an error. I called the hotel and was told the manager would return my call, the manager never called me back. I then emailed Lord Nelson and never got a response. For $50 not worth starting a small claims file but fairly disappointed. I will not be staying at Lord Nelson in the future.

Beautiful, stunning lobby. very considerate guest services, upgraded our room b/c we found a couple of weird bugs that turned out to be harmless. Odd, tacky decor in the hallways. Past the lobby everything looks run down. Beat up, cheap dated furniture in the rooms. The first room we were in was an executive king; it had a tiny shower in the bathroom like you might find in an RV. The room we were upgraded to had a broken AC unit. It took maintenance 45 minutes to get to our room to fix it. We had to call down 3 times. The mattress was mushy and worn. The couches were rock hard. Parking cost as much as car rental, which is a little insulting when free night parking is available across the street. The Lord Nelson falls staggeringly short of its stunning first impression.

Such a friendly staff, beautiful decor, and comfy rooms. I'll be staying there again.

Great hotel (stayed in 2019)
Centrally situated
Friendly staff
Everything to your liking
Recommended!

Great location close to the park and around the corner from a bunch of bars and restaurants.

Located in a great neighbourhood, approximately 10 minutes to walk to the harbour area, and right across from the beautiful public garden. Gorgeous, well maintained, and the rooms are clean, spacious, and incredibly comfortable. The service is top notch. The hotel restaurant was beautifully kept as well, with great service and a diverse, delicious menu.

Clean suite, bed was super comfortable and centrally located. Had a great time

It's ok, but the walls are thin, the elevator's slow, and the bathroom has no counter space. Room itself is fine, air conditioning control pad didn't work very well though. I'd probably stay somewhere else next time.

Ate supper at the resto (Arms?) And thoroughly enjoyed it. Great food and service.

Clean, upper scale hotel with friendly and professional staff

The hotel is rather hot, and the thermostat in the room I'm sharing with a friend won't let you turn the heat off. Beds are rather hard, which I don't mind, but can play havoc with anyone who has physical issues like scoliosis or bursitis. Also the room wasn't fully ready when we arrived. On the other hand, the staff we dealt with were excellent. Prices for food are somewhat ridiculously high, and the elevators are quite slow. Otherwise, it's a good hotel.

Hotel is a little dated but the staff are among the best anywhere

Nicely renovated hotel rooms and great restaurant downstairs.

Arrived at 5pm and the room was only barely ready. Not a view in sight from the window and while the room is nice, I don't think it justified the price.

Hosted a beautiful wedding but the room was overpriced for the size, have bad insulation (can hear everything) also the housekeeper stole my earrings I had left in the room. Call the day after leaving about the earrings and said that they couldn't find them, when I know I left them on the bedside table. Wouldn t recommend.

Very clean. Well maintained. Good linens and towels. Very pleasant service.

Wonderful hotel. The beds were very comfortable. The customer service was excellent

Great location. Updated rooms, the only downside is the bathroom is tiny. Huge room and tiny bathroom.

Great downtown location. Functional rooms, good service.

I believe the rooms were renovated recently. They are beautiful. My room was small but it was very nicely arranged. The beds are comfortable and the amenities are great.

Beautiful hotel. Exemplary service. Beds super comfortable. Not enough tv channels for the kids. (NO TELETOON OR CN ONLY TREE HOUSE AND JR CHANNELS)

Clean beautiful room with all the amenities I was looking for.

Was there for a professional event in the 3rd floor meeting rooms. They were clean and well organized.

Nice clean rooms, good service and buffet breakfast was badge average. Great central location too. Would stay again.

Very nice,clean, quiet place. Staff was very friendly and helpful. We go every year for a Christmas party and we enjoy it everytime!

Service was fast and friendly. Menu offered lots of good food. Affordable drinks and dessert

The rooms are big and cozy. The service is super nice and helping. And the location is amazing.

Very nice ... They upgraded our room from a double to a king because it was our anniversary. Very nice! Room was good. View of the public gardens was great.

Was outside of the hotel for a parade. Staff that were outside were professional and courteous to the parade goers.

Clean and efficient
Little lacking in friendliness

Room was furnished beautifully and were well kept, beds were very comfortable. Hosts were polite and courteous. Would absolutely stay again!

TL;DR: don't be fooled by the grand lobby and facade. The rooms do not match the luxury suggested by the 1st floor. About the same as you'd get at any chain hotel but 2x the price.

Staying here 3 nights was the biggest disappointment I've ever experienced with a hotel. I've been to Halifax a few times for work and got put up in your standard big chain hotel. I thought I'd spend a little extra on vacation with the wife and go for the experience of staying in a historical hotel that advertises:

"The hotel s elegance, charm and Maritime hospitality attracts guests from around the world, including royalty, politicians and celebrities."

Our first impression was very positive. Doors opened for us by white-gloved doormen, and then seeing the grand lobby. The front desk was very friendly and even offered to upgrade us from the basic room to one of their parlour suites for free. We were so happy with our choice at this point.

Then we got to the room.



We called to let them know this wasn't really to our expectation, and also that the room didn't seem like it had been cleaned. They were very kind to apologize and move us, but the next room was the same disappointment and an even smaller bathroom the size of a 5x8 prison cell.

At this point we didn't want to kick up a fuss and just tried to make the best of it.

The breakfast buffet was your standard sausage, bacon, potatoes, rubber eggs, cereal, and a self serve waffle station. Again not the kind of thing you'd expect from a so-called luxury hotel. We were told the night before there was to be an omlette station.

Parking is $28/day and the free Wi-Fi is throttled so it's only useful for email.

Besides the grandeur of the lobby, you're getting a standard chain hotel experience and paying double for a huge disappointment.