Pat Jordan

Review of The Lord Nelson Hotel & Suites

Booked executive room as only one available at sho...

Booked executive room as only one available at short notice. (Fri - Mon) Stayed here as friend became ill on cruise ship and required overnight hospital stay. Room was quiet and great and Phyllis from housekeeping was excellent. Brian at concierge was also excellent and provided a great service. All other concierge staff and front desk staff were also helpful. The business centre was great and to be able to scan/email documents for travel insurance at no cost was helpful. The only 2 issues I had are: 1)phone did not work in room which meant I needed to use my mobile on roaming to deal with travel insurance. Front desk kept putting calls through to a phone that didn't work even though the issue had been reported and not able to be fixed. 2) food in pub/restaurant very basic. Couldn't get a meal with vegetables. Lighting very dark so difficult to read a book while dining when alone.