The Lodge and Spa at Callaway Gardens Reviews

The AC was not working in the Lodge and Spa area so we were offered a cottage. The cottage was a room and bathroom attached to a larger room/living area in the same cottage. Our room was separated only by a locked door. The walls were paper thin. We could hear everything in the attached room, as I am sure they could hear our conversations as well. It was difficult to work from the room without privacy. Housekeeping came by once. They only made one bed and it looked sloppy. They did not take out the trash in the tiny overflowing can. They did not remove dirty towels or add clean ones. They hung a clean towel from under the sink on the bar, and folded a used towel (to look like a clean one) and placed it on the bar as well. I didn't know it was used until after my shower and I had already dried off. Our sink did not have cold water, only hot. One tiny soap to use for the shower and sink. Since we were unable to stay in the Lodge, my husband had to drive to the conference held inithe Lodge to avoid arriving at his sessions sweaty from walking in the GA heat. We had one car, so I drove him the last morning so I could have access to the vehicle. When I got back to the cabin my key didn't work, so I had to go back to the front desk in the Lodge to have my key reset ( in my PJs). We were excited about the get away, but disappointed in the service and accomodations. Probably won't go back. Pine Mountain is a great town. We really enjoyed the local food off the property.

Beautiful grounds, friendly staff, rooms very comfortable.

Although it appeared I was booking my reservations at the Lodge and Spa, when we got there, the front desk informed us that our room was actually a good ways away from there at a facility called Mountain Creek Inn, which is in no way as nice as the Lodge and Spa. Although I booked my reservations through Groupon, we met another couple who had booked theirs directly to the Lodge by phone and assumed that is where they would be staying. Upon getting there, they, also were sent to Mountain Creek Inn. They were very dissatisfied, as were we. It appears that there is some sort of scam involved here, and when I questioned a lady at the desk at the Lodge and Spa about it, she was very evasive and kept saying next time to specify we wanted a room actually in the Lodge and Spa. The front desk staff was very unfriendly and unhelpful. (We had been there several times to ask for information during our stay at Mountain Creek Inn, because we dined at the Piedmont there which was excellent, by the way). They would sometimes ignore us when we walked up, although they weren t busy, just chatting with each other. I doubt that we will be returning after this negative experience.

Staff was super friendly. Grounds were very well-kept. Food was wonderful, especially for the price. We WILL be returning. Great family vacation spot. Lots to do with children!!

Wonderful stay! Didnt expect to have such a great time but I did... Breakfast & dinner was great!

Great customer service but the layout of the gardens are a little confusing because of the lacking signage.

Just there for a meeting for work, but the site is beautiful. I plan to come back with the family.

The grounds are beautiful. The staff was pleasant. The cottage accommodations were clean. The food at the bar was scrumptious.

I really enjoyed myself here. The hot sauna and the facial really made me feel rejuvenated! Also, they include the tip in the price so I don't have to worry about that! Thank you!

Stayed overnight to get away from the kids lot of things to do, staff very helpful and great service

Rooms are outdated and somewhat drab. The feeling we got was that most of the staff really couldn't care that you are there and just go about their business.

The bed had fleas in it. Reported to desk clerk and manager Angela Goggett. No I m be cared that I had flea bites all over my legs. They claim they d get back with us and never did. For the price that was paid for the stay, someone should ve showed check concern.

Beautiful grounds and great food at the lodge. Had a great day!

Quiet, lovely nature habitat. Great place for a retreat or a weekend getaway, lots of open space.

I relly liked it and i hope to come back and have some more fun and stay longer.

The rooms were fair for the price. While I wasn't blown away by the deal or the food offered at the resort the atmosphere offered made the hotel memorable. The staff was friendly and views were relaxing. The pool unfortunately smelled like sulfur and on one of the 2 hot tubs was broken but the bathtub in the hotel room made up for that. Overall an experience that I would do again over a long weekend so that I would be able to explore the wildlife surrounding

Reason for 4 stars...we just had lunch but the service and food was very good. Lodge was quite busy and people looked pleased. The facility looked nice and we plan to return for a stay.

Wonderful place close to nature. Definitely relaxing.

Newly renovated rooms! Really nice staff and the rooms are quiet. The restaurant here is great as well.

Surroundings are wonderful, spa spectacular, some slight adjustments to service and 5 stars would be possible

We're very impressed with this property. The rooms are excellent. The food was excellent and the Lodge staff was outstanding. Would highly recommend this property.

Very nice place but the room amenities were sub pat

I liked the hotel, staff is nice and rooms are clean. The Piedmont restaurant is overpriced and the quality of the food didn't match the price. Overall it was a great experience.

I went here for a work conference. It was a really nice spot. The staff was great and very helpful.

Beautiful place! I made the room and how it was decorated!

This is Debra from West Point. Larry and I enjoyed dinner with you at Cason Tap Bar tonight. Our first visit. Samantha was our server. She was refreshing. It was a lovely experience and the food was delicious!! We plan to come to tell others here. We will definitely be back!!

Ok service, not remarkable. Room was nicely renovated, but quite noisy in the morning, whether pipes or whatever I don't know. Grounds are beautiful.

No complaints, the lodge & Spa is located in a beautiful area of the park, was there for 3 Days thoroughly enjoyed my visit.

This resort is great for relaxation, but they are also awesome with being a site for trainings. If you agency needs a place for training, I highly recommend!

I stay here a few times a year for work and I always love coming here. My room was sparkling clean when I arrived, the food has been amazing and I absolutely love the omelet station. I met Lois, who makes the omelets and they are delicious! I also learned she and a lot of other people that work here have worked here for over 40 years! The staff loves CG and it shows.

My first time at Callaway Gardens. I really enjoyed my stay. Very relaxing.

A Great place for formal meetings and a great, safe, family-friendly atmosphere, with plenty of activities for all. -indoors & outdoors- Would definitely recommend to others.

Visited Manny times its our heaven for my family. Best service.

Great resort. Nice amenities. Great stuff. Located within Callaway Gardens.

Gorgeous, lush gardens and tons to do if you like nature. The rooms are a bit dated but still lovely. I was there for a wedding and it was a perfect venue. I will definitely be back.

We love the Lodge and Spa!!! It s so clean and relaxing! The food and buffets are excellent! What a great place to get away with family and friends!

OUR FAVORITE PLACE, THUS FAR 10 STAR RATING. THANKS AGAIN. JERRY &TRACEY CEPULL

Exceeded my expectations from the personalized reservation specialist to the CID (consider it done) commitment. The grounds are immaculate and we found great things to do even on the day it thunderstormed.

It was so beautiful and relaxing!!! The staff was very friendly and helpful. My husband and I celebrated our 18th Anniversary here this weekend and we truly enjoyed our stay. I've visited a lot of places and there is usually complimentary coffee but not here. There's a fee for EVERYTHING, but it's still worth a visit. We plan to revisit soon!

This is a pretty cool place. Look forward to coming back here and spending more time.

wow ! I am shocked so many good reviews honestly. my aunt and I had a completely disappointing experience. To start with the spa/Jacuzzi/pool closed at dusk and she and I go to resorts specifically for those amenities. We are not big drinkers, secondly there is really only one place to eat in the resort with really high prices and very low quality food - watered down coffee, pancakes, and syrup to name a few. And, the free water I am afraid are being refilled. Twice I opened water bottles that the seals were broken !! Yikes. The wait staff clearly hates their jobs, they were very rude. Lastly, $75.00 cash was stolen out of my wallet. This really ruined the rest of the experience as we felt they must have been going through our belongings. I would not even recommend this place to anyone and LOCK UP YOUR MONEY !!!

We stay here about once a year while attending a special event at Callaway. The service is usually very good and the rooms are comfortable. This is the only Callaway-owned property that we like as the others are pretty run down. You'll pay for the privilege of staying here, though

Do not visit on a holiday weekend! My family visiting on the July 4th weekend where they were very short staffed. Even when you book at the lodge they will try to place you at the Inn which is not at the lodge and Spa. I reserved rooms well in advance and they wanted to move us to another one of their properties. The restaurant on site was extremely slow and took out party well over 30 minutes to order drinks and another 1.5 hours to get food ordered. Very disappointed with the service and management.<br/>In response to the manager. This is also inaccurate. Not sure what reservation you are referring to as my reservation was NOT on 6/27. This was this 4th of July holiday and I DID NOT have a reservation at the INN where you tried to move our reservation. This response is even more clear that your management and customer service is very poor!!

The gardens were beautiful. The lodge accommodations were lackiing considering the cost. Upon arrival we were told housekeeping was every other day. Why not tell you that when we made the reservation? In two days our bed has not been made, no fresh towels and the room has not been vacuumed. Our request for a second chair for the balcony has not been addressed.

The room was spacious and comfortable. The seafood buffet was very nice, the desserts were outstanding! We took a walk to the lake and just enjoyed a nice, quiet evening after eating all that seafood. I recommend CG to anyone looking for a nice respite from a tough day in the office!

Online reservation system was broken, had to book over the phone and instead of booking the lodge for me they booked the inn. Luckily they had a room available at the lodge for the fantasy in lights.

Great grounds, lots of varied activities and the on site restaurant food was very good. Loved having the deep tub in the room after a long day of hiking.

Rooms were spacious and beautiful. The staff was friendly and knowledgeable. The breakfast buffet was top knotch.

Brittany at the front desk gave
excellent service.

A pleasurable place to unwind and have a conference

We stayed at the cottages for a wedding that was held at the chapel and the reception dinner at the lodge. Loved everything about the complex! Food was excellent at the lodge. Cottages had all the comforts of home! Can't wait to go again. Maybe a family reunion.

This place was great. Great staff, great facility, and best of all better than I expected!

A vacation spot great for family. Price is very reasonable.

Wonderful experience! No fire in foyer fireplace? Great Christmas atmosphere!

Nice cottage and clean room. The bathroom was a bit of out of date.

This was a very nice place to stay, very nice rooms great customer service and great amenities and things to do. Only reasons I docked a star were that the spa was left unattended while everyone at the front desk seemed like it was still open and the beds were as if you were sleeping on down topped stone slabs.

Loved staying here. Fantasy in lights is one of our Christmas traditions but this is the first time staying at the hotel. Totally worth it.

We had a great weekend. Enjoyed the gardens, the butterfly house and enjoyed the serenity!

Thinking about going but with recent reviews being so bad we decided not to go. NOTE reviews do matter! Obviously this place needs to get it together.

great cottages,nice spacious spacisous everything you ne

Awesome place to visit. Would have rated a five star but understaffed at front desk making one employee there appear stressed and rushed.

Great place, staff super and give extra ordinary service with a smile.

This place is beautiful! Great views but you pay for it! We've been twice and is always been very clean. Love it. My only complaint is the parking. Good Lord it is terrible at the lodge and Spa for the place to be so luxurious. We drive a minivan and we were so cramped. The only time we had space was when we parked at the end of the row next to the trees. Even then we had to drive onto the grass. I thought it was just us but then we looked around and saw a much smaller cars had the same problem.

Beautiful grounds! Clean and well run. Large room with big bathroom.