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R
4 years ago

The problem encountered starts in the fourth parag...

The problem encountered starts in the fourth paragraph of the article!!!

This time using the birthday discount, choose the lake view suite to check in on Sunday and check out on Monday, 17,500/night
Birthday offer, one night, two meals, free red wine cake.

Arrived at the hotel about 15:30 that day. The staff at the counter on the eighth floor (top floor) was kind, but because I was not used to handing over the car to the parking staff, I parked the car at the hotel parking lot by myself.

After check-in is completed, you will arrive at the lake view suite (fifth floor), which is the lowest floor of the lake view suite. The next lower floor will be at least 2000 cheaper. It does not matter. Who told us to book late? Floor, learned another trick!!



A five-star hotel should be considered a super five-star hotel in Taiwan. Why is it such a third-rate service? Why didn t the luggage mat on the bed be picked up when I opened the bed at night? Did not pick it up either.

This is my second visit to Hanbi Tower. I was a junior high school student when I first visited. I followed my elders to live in early adopters shortly after the opening.

I probably won t visit in the third place. The view is beautiful and the facilities are not bad, but the service level really does not reach the price level.

K
4 years ago

The long-awaited Hanbi House, Sun Moon Lake scener...

The long-awaited Hanbi House, Sun Moon Lake scenery is really beautiful, the service staff is also polite and good, but the most important room comfort makes me disappoint, cleanliness needs to be strengthened, for example, balcony glass, room Floor, bathroom under the sink, balcony sliding door track, and so on, many dirty, in addition, the room equipment is not good, the wardrobe door is bad, the bathtub can not drain, the shower floor is wet and corrupt The bed frame emits an abnormal sound, as long as it turns over, it makes a sound. There are many worms on the curtains. With such a high price, but in exchange for such accommodation quality, I am really disappointed!

A
4 years ago

Good hospitality, most staffs here are well train...

Good hospitality, most staffs here are well trained and they all show a warm heart to guests, meals are above standards with various of options. Stayed in one of the villa this time, i know it s old but it obviously has been well maintained. I guess it partially because the material they used to built it was well selected to last.! However, there are still rooms for improvement, like the baby crib is quite old with a broken edge, not enough plugs (only three in the villa, and some are loose), bath water are slow to fill. Overall, the software (personnel) is a plus for this hotel, I would give them 5 stars, hardware wise I would say it s 3.5 stars. Considering the cost of this I think it is still worth it.!

L
4 years ago

The retro hotel is a bit old. It is suitable for t...

The retro hotel is a bit old. It is suitable for those who like to lie in the hotel. There is no hot spring pool. There is no bathtub in the room. The price of each cup of wine is one hundred yuan more expensive than the cloud. I still love the cloud.

H
4 years ago

Great location and view. Immaculate interior and a...

Great location and view. Immaculate interior and architectural work. Still need some work with maintenance given it has been running for more than a decade without major refurbishment. Breakfast is ok but could do better with more attention to presentation and finesse. Excellent service. I would highly recommend to friends and families.

H
4 years ago

Return to live after many years, three days and tw...

Return to live after many years, three days and two nights, professional service and quality.
Sun Moon Lake has thousands of styles and novels. Come again! Come again!
I brought my favorite rose wine, red wine, tennis racket (there is a black bear tennis hotel in the downtown area of Yuchi), guitar, swimming trunks, and a camera. Large room activity most of the time. The beautiful scenery of the morning and twilight is displayed from the balcony. It happened that the typhoon had just gone. On an unexpected sunny morning and thunderstorms in the afternoon, Mingtan was well visible.
Playing basketball, but drinking is the first group. The gentian and grouper soup for dinner is delicious. The breakfast food is served by young people. The refreshment for lunch is on the side of the swimming pool, with the view of the lake. Eating in a peaceful atmosphere.
The cherry blossoms, the moon in the deserted city, and the autumn leaves gilt music practice, Mingtan gives me extra points for music.

W
4 years ago

Most of the service attitudes were satisfactory, b...

Most of the service attitudes were satisfactory, but the price of afternoon tea was completely incompatible with the food content and taste. It was difficult to see the scenery in the afternoon tea seat, and it was blocked by the wood in the box. At that time, the rain went to the afternoon tea restaurant, and the service staff watched it. We didn t plan to take the umbrella to pick up the guests when we were in the rain (they were two waiters and zero guests)
The cleanliness of the room is really not enough, the wood on the bed is dusty, and the place where the air conditioner remote is placed on the bed is full of dirt.
The bathtub is very slow, the wood in the bathtub has been moldy and it will float out of the suspended material. The design of the shower head is very strange. The bath will spray the whole bathroom with water. The place where the showerhead is placed is also dark and dirty. It looks like nothing at all. In the maintenance, the iron towel of the bath towel is taken down and the whole part is dropped. There is a set of toothbrushes. When the inside of the package is opened, the package is removed.
The wooden door in the room is difficult to open (or can't be opened at all), and the heater has been faulty and the switch is very scary.
Unexplained shortcomings Why don't you react with service personnel at the moment? Because the room bathtub that was arranged first could not be filled with water, the service personnel had already assisted in changing the room. If the reaction was delayed, the service personnel felt that they were looking for trouble.

C
4 years ago

Very laid back hotel

Very laid back hotel
The best way is to stay in the hotel room.
Look at the beautiful scenery

Then go to the Hanbi Trail before dusk.

J
4 years ago

Staff service reception training is excellent

Staff service reception training is excellent
The overall design of the building is harmonious. It combines the existing landscapes of Sun Moon Lake.
And the location is excellent, far better than other similar levels in the district.
However, the equipment and equipment in the house age are slightly old and the food and beverage dishes are nothing new. If you can retrofit it, you will be able to innovate again!

w
4 years ago

I lived for one night before, and the scenery of t...

I lived for one night before, and the scenery of the water and sand company was beautiful day and night.
The attitude of the room service staff is nothing to say
The only thing is that the smell of smoke in the room makes people feel very uncomfortable.

D
4 years ago

The environment is OK,

The environment is OK,
The reception lady can speak all Taiwanese and is very kind

s
4 years ago

Afternoon tea [Chinese hot food needs to be streng...

Afternoon tea [Chinese hot food needs to be strengthened]; [Japanese/Western cuisine] and [dessert] are great! Fortunately, because of the latter two, afternoon tea can draw a satisfactory ending.

Y
4 years ago

Quietly relaxing place of mind

Quietly relaxing place of mind
Waiting for the sunrise at Sun Moon Lake
Beautiful landscape painting
Hanbi Building service is very thoughtful
Very comfortable environment
Japanese restaurant for dinner
But I feel that the meal is ok.

A
4 years ago

During the Dragon Boat Festival holiday, I don t k...

During the Dragon Boat Festival holiday, I don t know if it is because there are too many guests to stay or buy a room. The corners on both sides of the bedside table and the vases are placed in the wooden boxes with the air-conditioning remote control. There is dust and dust, which caused the face to be covered after a nap that night. Insect bites, acute conjunctivitis attacks after bathing, eyes swollen like Superman, room cleaning needs to be strengthened
I wanted to make an appointment for dinner when I checked in. The service staff politely stated that all the restaurants were full and then said that the western restaurant just happened to be unsubscribed, but during the meal period from 6:00 to 8:00, the restaurant is only 5 minutes full. I don t know if I should lie A restaurant with too many people creates a sense of unprecedented grandeur

m
4 years ago

Ask them come to pick to 11:30 am two cars in the ...

Ask them come to pick to 11:30 am two cars in the station arrival to (900 yuan / person) Hotel after about an hour. Since 15 o'clock to put in the room received a free tea and almonds for a while in the hotel's lounge, then the hotel
After taking a walk and killing time, I put it in the room at 15:00. The rooms are very comfortable and perfect for relaxing. Dinner the day is sunset for you from 18 o'clock not Kira sunset was very beautiful to see. During the next day in the morning now really full night two days also enjoy a private pool and shared pool blessed with blue sky. The staff at the hotel was also very kind and good. I also asked the hotel for return transportation, but I was able to leave the hotel a little earlier according to the time of the Shinkansen from Taichung, and I was able to take the ride with ease. It was a hotel I want to come by all means again.

R
4 years ago

Visiting Sun Moon Lake many times, it used to be b...

Visiting Sun Moon Lake many times, it used to be back and forth on the same day. This is my first time to choose accommodation.
I am very happy to be able to choose the best quality hotel for the first time.

The location is natural, whether it is by public transportation,
Or drive by yourself, there are parking lots and shuttle buses available here.
As soon as you arrive at the visitor center, you will be contacted beforehand.
If you don't have a lot of luggage, it's a good choice to take a walk and it won't be far away.
I also have to mention the shuttle bus, a spacious leather chair for one person.
Properly maintain privacy and comfort.
If you want to have more convenient enjoyment, you can reserve a high-speed rail connection (paid).

The atmosphere and accommodation provided by Hanbi House is definitely the first choice for all hotels around Sun Moon Lake.
Compared to the luxury pressure of other hotels, Hanbi Tower naturally blends into the scenery of Sun Moon Lake.
Calm, comfortable and natural, you can clearly feel the Zen environment they are trying to create.
Just sitting in the hall and looking at the scenery and welcome tea is enough to let people down the troubles and pressures.

The rooms are spacious and comfortable, each with a balcony where you can read books and enjoy the scenery.
It is worth mentioning that if your room is on the side (xx15),
There is a fireplace to use, choose a cold winter, try to make an appointment.
As for the portion of the refreshment, I hope to strengthen the coffee portion.
The bathroom is semi-open, if not with intimate people,
It may be necessary to share your secrets.

I believe that service is definitely the biggest feature here.
I stayed here for two days, and by the next morning, the staff could clearly remember my name.
As well as my next appointment, I will provide the corresponding service.

Needless to say, the price is naturally expensive, whether it is Sun Moon Lake or the whole world.
But I must be honest, and I want to choose accommodation in Sun Moon Lake as follows.
Hanbi House is still my first choice.

T
4 years ago

The hotel has a beautiful view but the decor is ol...

The hotel has a beautiful view but the decor is old.
The worst thing is that the hotel fee was actually deducted twice, or I found it myself by calling the bank for verification. Such a high-class hotel actually makes such a low-level mistake, it is really impossible to teach.

B
4 years ago

The environment of the hotel is quiet and clean. T...

The environment of the hotel is quiet and clean. The service staff are well-explanated and friendly. The overall environment makes people feel very comfortable. However, the Japanese-style teppanyaki dinner restaurant has an open space, and customers who sit at the teppanyaki table have very loud voices, completely ignoring other meals. The existence of customers, at a discount, ruined the rare leisurely mood! After responding to the service staff, I couldn t improve, so I could only touch my nose and ask them to finish our dishes as soon as possible, and ate this exquisite dinner in a hurry; when I took a seat for breakfast, I asked if I need an omelet and ordered Half-boiled eggs and egg rolls, but the breakfast was almost finished and they were not on the table. I started making them after inquiries. It may be due to the large number of tourists during the summer vacation, lack of staff, and lack of complete implementation of the SOP to ensure that each customer s needs are met. What a pity... In addition to the high-quality hardware environment, I hope that the software service will be more complete, and I hope that the next encounter will be more perfect.

L
4 years ago

The scenery is very good, the service is also very...

The scenery is very good, the service is also very good, but the hardware is no longer, and it needs a comprehensive renovation to be worth the price. Unfortunately, the parent company should be unable to take care of it.

M
4 years ago

Fantastic views from every room! Beautiful birds t...

Fantastic views from every room! Beautiful birds to look at, scenic entrance with relaxing views and balconies everywhere. Japanese restaurant is very traditional. People criticising are just trying to be fussy about stuff like a speck of dirt on the wall. Swimming pool is relaxing and spa, gym, library and lounge facilities are very useful. Overall 5 star. Worth the cash!!!

The Lalu Sun Moon Lake, Taiwan

The Lalu Sun Moon Lake, Taiwan

4.4