Brian Chen

Review of The Lalu Sun Moon Lake, Taiwan

The environment of the hotel is quiet and clean. T...

The environment of the hotel is quiet and clean. The service staff are well-explanated and friendly. The overall environment makes people feel very comfortable. However, the Japanese-style teppanyaki dinner restaurant has an open space, and customers who sit at the teppanyaki table have very loud voices, completely ignoring other meals. The existence of customers, at a discount, ruined the rare leisurely mood! After responding to the service staff, I couldn t improve, so I could only touch my nose and ask them to finish our dishes as soon as possible, and ate this exquisite dinner in a hurry; when I took a seat for breakfast, I asked if I need an omelet and ordered Half-boiled eggs and egg rolls, but the breakfast was almost finished and they were not on the table. I started making them after inquiries. It may be due to the large number of tourists during the summer vacation, lack of staff, and lack of complete implementation of the SOP to ensure that each customer s needs are met. What a pity... In addition to the high-quality hardware environment, I hope that the software service will be more complete, and I hope that the next encounter will be more perfect.