Nice hotel but service was a let down.

Nice hotel but service was a let down.

When checking in had a few issues with getting the room that we had reserved and was told that we had to pay $50 a night extra for an upgrade even though we didn't request for an upgrade. We just wanted the room we had requested to book... Was just all so confusing with what the receptionist was trying to do.

Anyway we got the requested room in the end and the room is nice, clean and modern. The level of maintenance throughout our stay was erratic, sometimes they cleaned the room and replaced used coffee cups and plates but sometimes they didn't replace it or didn't take the trash out.

Breakfast was included with our booking and each day it was always a confusing negotiation with staff when we went to the restaurant.

The whole stay just felt like a hassle.

Pros: Great location, close to subway, nice rooms. Clean and modern.