The Jade Hotel Greenwich Village Review

I had a very unsatisfactory experience with Michael, the hotel director. The gym only had one functioning treadmill (out of two) and a woman was on it for over 30 minutes and informed me she would be watching a show on her iPad for another hour before I could use it. As my time in NY was short and my availability for a workout was rife, I asked the management to deal with the other guest and work something out reasonably workable for both of us. After seeing the woman on the treadmill, Michael decided to refuse to do anything...Most hotels (with multiple pieces of equipment) impose 30 minute limits. This place refused to make any accommodations. NEVER AGAIN!!! The staff needs major work.

The rooms are rather small, but it not bad for NYC. On average the staff are friendly and helpful but we have had trouble with a few. The rooms and clean and the food and drinks in the restaurant are good! The stair cases are fully of trash though.

Nice hotel, but I'm in an ADA room next to the elevator. Would love to know what others rooms offer that are less noisy and don't get the entire bathroom floor wet when I shower.

Great boutique style hotel. It's what you would expect from a Greenwich Village, NYC hotel.

Super cozy lobby worth live jazz, loved it. Great secret find in the village.

Location is great, restaurant is fair, rooms and everything inside is fairly tiny

Nice boutique hotel off of 6th ave in the Village. Rooms are small, as are all in NYC, and service was average. I will say that the bathrooms and bedrooms could be updated. Lighting in the rooms is extremely poor. Shower was less than luxurious with some drainage issues which isn t really what you look for at $400/night but overall you re paying for the super convenient location and it s definitely comfortable!

I booked the Greenwich Queen which is in the 18th floor. I paid north of 330$ for one night. The room is amazing, the balcony(shared) was great, the staff was really friendly. However, the issue I had which made my entire stay becoming annoying and unpleasant and not making me want to stay here ever again was the following: I was not informed that the rooms in the 18th floor have super thin walls. I was not making much of noise and i hear some one knocking in the wall. This is a "4-star hotel," i felt I was in a 1-star hotel. I ignored it and my neighbor has the audacity to complain and i got a call from the front desk. If I was informed that the 18th floor has super super superrr thin walls, I would have booked a different room and pay 150+ less.

Early check in fee $75 reception take the phone call and put the customer on hold for more than 5 mins without actually responding.

Nicer place, good restaurant. Just a little tight for me. I think many will like it but it's small and tight.

I had my parents stay here when they visited. The staff was really friendly and the bartender made my parents feel welcome.

This hotel has a noticeable classy interior design and is located within walking distance of all the great spots in Manhattan.

The room has a nice atmosphere, comfortable bed, strong shower. Incredible view from the top floor (18th), especially at night. I asked to check out an hour later and that was no problem. Friendly staff.

Only thing that I found uncomfortable is the ventilation in the gym (can smell the fireplace/kitchen).

Clean room, nice size (have double beds), comfy bed

Very Nice Hotel! Will always keep it in mind for future visits to New York.

Great location and customer Service. Rooms were nice but, as other rooms in Manhattan, small. Only downside was the non possibility to calibrate the heater...

The room ac was not cooling. Called up the staff 3 times. No permanent solution. Had to open windows at 4am to sleep peacefully.

Very nice hotel. Lovely bar, friendly staff and cozy rooms.

Nice hotel. Yes, not the biggest numbers, but fast Wi Fi and quiet, which is more rare in New York.

nice people, great food, clean room will come back again soon

So far so good. They have been very pleasant and accommodating. Room is a nice size for NYC

Great location. Great aesthetics. The rooms are tiny - and the price is "New York".

Really comfortable place to spend the night! The AC was really loud turning on and off all night, but except for that, I was very comfortable

Absolutely worth a visit! Bit dated but very, very nice.

Structured restaurant, clean room with small wardrobe

Rooms are ok but super quaint (with rotary phone and everything!). I got a double room and both beds sunk in and were very low. This combined with the normally smaller size rooms in Manhattan made for an especially claustrophobic feeling at least for me. Staff are nice and location is good.

Clean excellent location for my taste the interior is decorated in a somewhat dark fashion

Very bad experience, Bad rude racist guy in the reception, he insulted my dad, he told us to wait for 20 minutes to clean the room, he came back after 2 hours and told us he would be happy to cancel our reservation, we didn t say nothing bad, the worst of the worst, never try to get to this hotel.

Went for drinks with a friend that was staying in town. The atmosphere was great. Not too loud and the drink menu was reasonably priced. Staff was courteous and fast. Overall a good experience.

Good hotel, friendly staff. The room was quite small for 2 people and pretty noisy because of the AC. I would expect more given the price.

We absolutely loved this hotel. It's beautifully decorated with an art deco style. The lobby is stunning. Our room was a decent size for new york too with a pretty big shower. The space was used really efficiently so it was very comfortable. The bed was really soft and I was comfortable. Thre service was excellent too. Everyone was very friendly and helpful. The location was also great. Just a few blocks to Washington square park. We're would stay here again in a heartbeat.

Very nice hotel in a great location. Wonderful restaurant on the 1st floor

The Walker is a beautiful jewel in the best part of the city. And the staff made our stay at NYC more enjoyable yet, they had a lot of attentions with us. I will no doubt to choose Walker to stay again.

Super friendly staff, very good room, and definitely coming back.

Room was a little small but staff was very polite and helpful. Place was very clean and cozy

Nice and clean boutique hotel. Nice restaurant and bar to get some work done.

Great service and location. Will definitely come back.

Wow, great place. Eclectic,Original, classical great staff and service. James out the front and pablo behind the bar. We where there for our honeymoon.

Great front desk service with a quiet area to wait. Nice ambience and professional

Good location, cosy room but if you need a bigger room, look into other room options or different hotels. Staff was very helpful and pleasant. Room was clean and hotel is in a safe area.

This hotel is not what it seems from the first impression. Nice lobby, nice staff, really nice beds and amazing shower pressure BUT. I get the impression that this place is either falling apart or poorly constructed from the start. In our group of 15 or so at least 3 people's AC didn't work and they couldn't or didn't fix it. Almost none of our internet logins worked and no one could fix it and the noise from room to room is horrible. I can hear my neighbor sneeze in their room and every door closing in the hallway will wake you up out of a dead sleep.

And don't fall for the coffee or tea in the lobby. It's not complimentary like every other hotel on earth and they won't say that at first. If I'm in NYC and paying hundreds of dollars per night I would expect all of these things to work And don't hit me up to pay for tea for Christ sake.

Rooms are nice and clean! Got some free snacks from turn down service! Got some trendy decor as well. Feels like I'm visiting the past, except the TV.

Nice place, live music and awesome atmosphere for quiet conversations

A classic chic hotel in the heart of Manhattan! The rooms are well decorated and pretty clean.

Reception staff very eager and efficient. Amazing decor throughout!

Nice stay. Very good quality overall. Warm welcome. Rooms are a bit small, restroom especially.

Computers are down, finally have a room after 1.5 house of waiting. Staff are clearly frazzled, unable to accurately fill reservations. One member of my party was given a key to a room that, upon entry, was occupied. Finally in room, bed made incorrectly with mattress showing. Unfitted sheets. The bathroom doors are practically see-through.

Great boutique hotel with comfortable rooms and friendly staff.

Nice and clean place to stay in Manhattan. No complimentary breakfast compared to other places.

The showers are very poorly designed and the elevators are terribly slow.
The decor is pretty nice, though.

The Walker hotel is nice and quaint. Good staff. Good location. Good room service. Would stay again.

A place to sleep.

Was charged 4 days after check out for an additional valet parking $75 and it took them nearly one week to fix the mistake.

Things happen, but how you deal with them are what leave lasting impressions.

Considering our first visit to NYC, it will be quite some time before we make another visit to the city.

Walker Hotel is a gorgeous modern hotel with lots of heart and smarts. The attached restaurant (Social Cafe) serves delicious meals throughout the day and is staffed with talented and attentive employees. Every Walker employee was ready to help and ensure we had an enjoyable stay during the weekend. While the room was smaller than expected, it had an amazing view of the city and a fantastic bathroom. We'd definitely stay here again in the future!

Amazing hotel interior design with two fireplaces, velvet couches and a bar! A hidden gem in Greenwich Village! The service can be spotty - either amazing or you are totally ignored- but great happy hour specials!

Very friendly and professional front desk. The room was small but comfortable and quiet.

Amazing stay, with very curteous staff. Room is small, but it's NYC, so that's not surprising. Great hotel for the price, given the area.

The staff was delightful and helpful, and the rooms were beautiful, especially the bathroom. When I ordered room service in the morning it took less than 15 minutes to arrive.

Walker is a great hotel! Rooms are very nicely designed, you get a nice treat of great cookies every day. The stuff is very friendly and helpful, especially Bates that really helped went out of his way to help us. We really enjoyed and will definitely prefer to stay here when we are back in NYC.
Another note is that there is a great bar with great atmosphere at the lobby called Society Cafe which is great for breakfast as well.

Awesome boutique hotel. Relatively spacious room, great balcony and excellent, attentive staff

This was a really nice hotel in a good location. The staff was very friendly. The room we stayed in was painfully small though. The wallpaper was peeling and it was so hot all night but we didn t want to open the window because of the noise. For the price you pay and based on the pictures, we thought the room would be bigger. Overall I would stay here again but would want to upgrade to a larger room since it was so small.

Quaint, fancy (bougie) hotel. My only qualm was that it was a bit dusty.

This hotel has a really great vibe to it. The noir style is tasteful and not over done. Rooms are spacious (for NYC) and clean.

Best place ever!!
So elegant.

Lovely little boutique hotel. The rooms are very small, but gorgeously decorated with modern amenities.

Very cool neighborhood hotel in heart of the Village. Grape and Vine restaurant was very good. Jazz was authentic and entertaining.

My husband and I stayed here for our anniversary and we were very disappointed. The room we got was much smaller than what we saw in the picture. There were no drawers and my carry on suitcase couldn't even be fully opened unless it was on the bed because the space was so small. I've stayed in very small hotel rooms internationally where they always made great use of the space and unfortunately these rooms did not. I was also disappointed to see that the shower didn't drain. When I was applying shampoo I had to turn the shower off so that the water wouldn't overflow. The room was also missing some basic features like a coffee machine and standard blow dryer. The hotel lobby and restaurant were nice but overall I would not recommend this hotel to anyone as I felt very misled by the website.

Loved this hotel - not my favorite location in the village, but still very central. I especially loved the fact that I didn't feel like I was sleeping in a shopping mall where everything around me was for sale. Friendly service, comfy rooms.

Nice fancy hotel. Breakfast not worthy the 25$. They will brig you food treats every night which was a very appreciated surprise.

Made a trip to NYC, and had the pleasure of staying at the Walker. I really enjoyed the well appointed rooms, and delicious Society Cafe breakfasts; their juices are the best thing after a fun in the city!

Review based on staff/lobby only -- we've been here several times to enjoy cocktails in the lobby, near the lovely fireplace. It's a warm, welcoming atmosphere and the staff are always really friendly. Highly recommend for a drink, especially on a cold day!

We would highly recommend this place. There are so many relaxing areas. The breakfast is outstanding. We ate here for dinner which was excellent. The facilities in the spa are outstanding. The staff members are also excellent throughout the hotel. We really enjoyed our stay! Thank you so much, everyone!

Gorgeous building and interior but insanely loud with the vaulted greenhouse style roof and brick walls. Menu was interesting and servers were friendly but terrible. It took 10 min to be asked for a drink order and another 10 to arrive, one of two being incorrect-because the waiter couldn't hear us. Food came quickly even if the waitress didnt take our order in a reasonable time. Then the server brought out food to the wrong table. And we finally had to wave down the waitress for the check. They weren't crowded and seemed well staffed but in all our one course lunch took 2 hrs. The food was good-we especially liked the vinigarette on the salad that came with the quiche, and apple cider thin pancakes, but our other dishes were unbalanced in flavor. Would not return as there are so many other restaurants in the neighborhood and city.

Classy place. Was only meeting a friend there but was a nice venue.

Lovely boutique hotel although it's not very suitable for long stays as there isn't much space and the closet is super impractical.

Amazing old-New York atmosphere. Great bar and food! The rooms are small, but it is New York. They are comfortable and clean. My only critique is that our room did not have a floor lamp or ceiling lights so the room was very dark. Employees are kind, polite, and helpful. would stay again!

Comfortable clan rooms, the bed and linens were great