The Hilton Suites Chicago- Magnificent Mile Review

Only in the lobby for a meeting but was greeted and treated well.

Great location and updated rooms. Close proximity to beach and shopping.

Very spacious rooms, excellent location in downtown Chicago, very luxurious and at a great price!

The rooms are get nice, and the staff is the most helpful of any hotel I've been to in Chicago. Good sushi at Mirai, too.

It was a great stay at great location.. The only issue we had was the long waiting time for the elevator one day. The parking was three blocks away and a bit hassle .

Great hotel! Very convenient location to Michigan Ave.

PARKING - Upon reserving my room on Hilton's website, parking was stating to be a separate fee at $40. It did not state any more specifics like $40/day or $40 total for your stay. When I arrived at the hotel, I pulled up to valet and asked where the parking was located. The valet asked if I was a guest at the hotel. I said yes, and he told me to pull over and they will take care of parking for me. So when I went to checkout, my bill stated $136 for the 2 nights I stayed at the hotel. Apparently there is valet parking for $68/night, and self parking for $49/night. This is not advertised anywhere on their website, nor was I informed of this. I was misled. Fool me once, shame on you. But I won't get fooled again, if there is a next time. Other than that, the room was OK and everyone was very nice. The location isn't the greatest but it's only a 5-10 minutes walk to most of the activity.

Good hotel as always international brand same service standards

We haven't been in over a year. The hotel is in a great location. Has the best rooms. And is always clean.

Here to visit Northwestern medical. Hotel was doing construction next to our room. Was so loud front desk person could not hear me. Horrible experience! Never again.

Never been to a Hilton that offered zero food options after 11pm. Nothing open within walking distance and not even chips available at the front desk. Our guests usually order uber eats.

The Hilton experience you expect in a fabulous location. Easy walk to museums, restaurants, and Chicago night life. I was there for business but would definitely return for pleasure.

Arrived for my reservation here for a training for work and did valet parking. The door guy watched me unload my bags onto the cart and didn't offer to help. And didn't offer to take my bags to my room. Normally I totally wouldn't care, but I'm very clearly very very pregnant. Then I got to the front desk and they lost the credit card authorization that my work sent over. I arrived after work hours, so I had to put my room on my own credit card instead of my work's credit card that it was booked on. Needless to say, I'm one ticked off very pregnant lady. The rooms are very very nice though.

Every time we stay in Chicago we stay at this Hilton. The staff is always very nice and accommodating. The recent remodel is also amazing! We have easy access to the lake, shopping and food/bars. Our only complaint is parking, but that's Chicago :)

Very convenient to Michigan avenue and the John Hancock building. Helpful front desk staff.

Great! Love that he was close to the water and a great walk from the Navy Pier. You got to take in a good amount of Chicago just from the side of the water.

Clean, but didn't like that they put a sticker on the remote control. Made it uncomfortable to use. Maybe put a note saying "It's clean" with some wipes would suffice.

The location is great, there is easy access to the lake front beach. The rooms are clean and feel new. Wonderful Hilton service as always.

Had the Lakeview suite. A little tight, but that's to be expected being on the Magnificent Mile. Gorgeous view makes up for the cozy space!

Great attentive service, good sushi in restaurant, but very pricey.

I visited for a presentation and the staff were very kind and helpful with the proceedings.

Clean with a very comfy bed and in a great location!

Loved it, perfect location, friendly staff, great view, comfy bed. I'll be back!

Great location across the street from the John Hancock center

Everything is good I just wish they had more protein available for the breakfast in the executive lounge. You just fill up on a lot of carbs...

Great Location. You could have breakfast included in the room rate.

Hotel was excellent - friendly staff, very large and clean rooms, and very good location to other attractions.

My fav go-to hotel while in Chicago. The staff and service are the pinnacle of guest relations excellence.

Large rooms with comfortable beds. Very quiet when I was there.

Great location in downtown, close to shopping, parks and the lake. Rooms very comfortable and ckean.

I'm a loyal Hilton gold member. I stayed at this hotel after my flight to Shanghai was canceled. I was mugged at gunpoint walking to this hotel from a nearby restaurant. I asked Hilton for a refund as I had to pay for both the Chicago room and a night in Shanghai, and because of my bad luck, and was told they can't make an exception to their refund policy.

Apparently my definition of loyalty and Hilton's are not the same. I'll be looking for a new hotel partner. Shame on you Hilton.

Great hotel. Rooms are spacious and comfortable. Good location.

Very Spacious room. Good location next to Hancock tower and other shopping malls and streets Got partial lake view. Recently renovated.

Room was comfortable, and modern with an excellent layout and design touches. We used the self park option and the garage was off-site but not far enough to complain, being so close to Michigan Ave.

Comfortable beds, convenient location, not many options for breakfast.

The room was clean and bigger than expected. Check in and out was easy and quick.

The staff was nice. The beds were horrible. The pull out couch was missing springs which made the whole bed sag to the floor. The executive lounge was great.

Good hotel and great location.... But the building needs a major update and it should have a free WIFI and smart TVs

Nice modern and comfortable room with all needed amenities. Good bar in house and coffee shop. Will stay here again when in Chicago.

Have to be the WORST and rudest doormen. They were rude to my driver and rude to everyone. This is the third time here and NEVER again. Always yelling at drivers outside. Very ignorant .

Reserved a non-smoking room and got a smoking room. The controls for the AC took a lot of force to operate, which probably explains why it only had two effective settings, on and off - the thermostat had no effect. Bathtub hardware was cheap and barely functional: I couldn't pull up the diverter far enough to get the shower to run completely for fear that I'd pull either the diverter or faucet off the wall. Hot water varied more than I'd experienced in other high-rise hotels. Even the stairways were the standard no-ground-floor-exit, no-warning type ... someone had actually written on the sign "go back up to the third floor and come down the other stairs". (There are separate stairways for the first three floors - for meeting rooms and such - and for floors 4 and up - the guest rooms - but the guest-room stairway goes all the way down to an alarmed door.) Fortunately I had already read reviews and parked in a nearby garage instead of waiting for expensive valet service or trying to find the Mystery Overpriced Garage. The one thing I can say is that all the staff I met were very nice. I guess if you are stuck at a hotel like this one, you learn to put a happy face on things.

This might be the worst hotel I've ever stayed at (although I've stayed in some dives), and it's definitely the worst value for the money. There are plenty of other options in the area - try all of them before resorting to this place.

A great value hotel tucked away near magnificent mile! Need to take a taxi as there's no public transit nearby, but the rooms are large and recently renovated!

Great room, great pool, great breakfast. Kids loved it.

Everything was freshly remodeled and clean. The staff was great and the neighborhood is perfect.

Well located, comfortable, quiet, practical and modern

Saw Hamilton in Chicago, the theater was a nice venue, great seats. This is a must see play.

We stayed here over NYE and it was truly a top memory out of all the hotels we have stayed in, in Chicago. Incredible location, easy check in, extremely clean. We had a two room suite that looked out over the city and the view was incredible. We had privileges of the executive floor with breakfast and nightly snacks. This was very well done and everything was fresh and hot and plentiful. Very nice pool area and fantastic workout room.....beautiful views from the top floor. We never even knew about this hotel and are going back to Chicago next month and have already decided to stay here again. Loved every part of it! Thank you, Hilton!!

Very nice and pretty. Clean and well kept. Polite people. Great location

The hotel location is great but their valet takes forever to bring your car back around. I recommend parking elsewhere when you stay here

I found a great deal to visit this hotel at the last minute and we are very pleased. The rooms are suites which has really paid off with us having a little one in a crib. The location is great. Our room was ready early. My only gripe would be that they do not have a self parking option which some other hotels at this price point offer. $55 a day hurts. :)

The rooms were clean, and the staff was very nice and knowledgeable about events in the area. Would definitely stay again.

Remodeled rooms look nice, and the staff is always very friendly and helpful, but our rooms did have an HVAC issue. No heat at first, then only heat, which we couldn't adjust.

The most comfortable and clean hotel! Every time I visit Chicago I say here and the staff is so amazing and friendly!! Very kid friendly as well.

Had a room on the 7th floor. The place was filthy the sheets on the pull out bed looked dirty. There's a pool on the top level of the building with a beautiful view but it managed to be a terrible experience. The water was freezing cold basically like being in Lake Superior in October and it was a "heated" indoor pool. Also 3 exercise rooms and no sauna or hot tub. The lights flickered while riding the elevator which wasn't a great feeling. One of the 4 elevators was down for the duration and the in house, while independent, restaurant wanted $20 for eggs Benedict with no sides. Find someplace else to stay.

This hotel is located towards the north end of Michigan Ave near many shopping opportunities and restaurants. The hotel itself could benefit from a renovation as the lobby and rooms seemed outdated. There are two restaurants attached to the hotel. One is a BBQ restaurants named Southern Smoke. The food at this establishment was great, but for me it was the drinks that stood out. The other restaurant is a Sushi restaurant that I unfortunately did not have the opportunity to try. Overall I had an enjoyable experience and I would recommend this location to all Hilton Honors members.

WARNING!!!!!!! This hotel is awful. I wish google had a "negative" star option! This was BY FAR the worst customer service experience that I've had in my life. During my visit this hotel administered a pretentious visitation policy which placed my family and I in an arduous situation. The staff refused to show me any documentation stating that this was a, Hilton Hotel & Resort, policy. They also told me that this apocryphal policy was "NON-NEGOTIABLE" in an agressive and unprofessional tone. The only information that the staff offered was the purpose of the policy (which was unwarranted), stating that this policy was to "prevent parties." I am attempting to write this review from the most objective viewpoint possible. However, as a minority I am under the impression that the more accurate purpose of this policy involved mitigating the amount of minority hotel visitors. While, I understand that this review may be overlooked by potential clients and Hilton administrators. I pray that HILTON WORLDWIDE understands that the most efficent way to please customers, in 2019, involves placing the value of customer satisfaction over the value of trivial mitigation of unforeseen circumstances, that make paying customers feel like they are temporarily occupying a hotel located in the Jim Crow South.

Rooms very well. Excellent location BUT what you have to pay for parking is very expensive .. should include it in the accommodation or at least breakfast

Perfect location with pretty nice view of city. I would definitely recommend this for anyone that wants a nice hotel right in downtown Chicago. We found parking nearby that was very cheap so we didn't have to worry about carrying luggage very far. There is a casual restaurant connected to the lobby. There are a bunch of restaurants nearby also. We walked to Uno's from the hotel and it was not too far. The pool and fitness is on the top floor with great views. There are a ton of major attractions within walking distance. If you don't like to walk to can always easily get a cab or uber. There are some beaches near by and Navy Pier is within walking distance also. We walked all the way to Millennial park. Magnificent Mile is only 2 blocks away. There are so many great flagship stores to choose from. Under Armour, Addidas stores are close by. There is also a 5 story mall right across the street. The staff was friendly and professional. The room was clean. I am looking forward to coming back and staying longer and maybe see some more sights and attractions of the city