I'm a loyal Hilton gold member. I stayed at this h...

I'm a loyal Hilton gold member. I stayed at this hotel after my flight to Shanghai was canceled. I was mugged at gunpoint walking to this hotel from a nearby restaurant. I asked Hilton for a refund as I had to pay for both the Chicago room and a night in Shanghai, and because of my bad luck, and was told they can't make an exception to their refund policy.

Apparently my definition of loyalty and Hilton's are not the same. I'll be looking for a new hotel partner. Shame on you Hilton.