Call bells not answered/shut off remotely; female perineal care not done properly/poorly; food not what was ordered and replacement meals never provided; left in bed all weekend even though I asked to get up; daily hygiene not given until noon on the weekend and only because I asked did they provide me the chance to clean myself. Some employees in direct care were rude and can t be bothered. RUN.
Horrible! The staff could care less about the patients. There rude, insensitive to the patients and no matter who you talk to about your loved ones care they can t be bothered. My brother was there 4 months and he died under their neglect. This facility is owned by the University of Rochester, this is not a State run facility, I was shocked to see the condition and unsanitary care they give these patients.
My father was there and is was beyond disgusting and disrespectful..do NOT put your loved ones in this horrific place
Our loved one suffered a stroke at age 65. He has a complicated medical history including diabetes, atrial fibrillation and bipolar disorder . The medical care, rehab therapies and skilled nursing care at this facility were excellent. The patient care techs were prompt in answering the call light, and diligent in administering cares. The food was good with special holiday meals. The doctor and PA and NP were very approachable and willing to give updates. I am so grateful that he found a bed here. We love this staff. They are angels on earth.
Do not send your loved one there especially the E unit or A unit. My dad is there now, nightmare. Unfortunately can't get him into a decent facility right now. I'm always complaining about something. Thank goodness the social worker is amazing but there's just so much she can do. The rest of the staff,
I cannot love this place more! My dad has been here for almost a year. We are pleased with the cleanliness, overwhelmed with the smiles, love, nurturing, and care that each staff member provides!
Extremely rude at the front desk. The staff for no reason at all seemed very angry.
Called numerous times, cannot get anyone to answer???!
Two years ago this summer, both my mother-in-law and my aunt-in-law were admitted here. At the time, if you had asked me if I expected either to be alive in two years, I would've answered negatively. Fast forward two years, both are still here, and their quality of life, while severely limited due to Alzheimer's Disease, is about as high as can be reasonably expected. We advocate consistently on their behalf, and I am sure there are times when the staff cringes at the idea of seeing us there. But they are always cordial to us. The place is much better run, and the staff far more caring and compassionate, than at Strong Memorial Hospital, which, while having a different mission, is nonetheless also part of the URMC umbrella. I won't pretend that everything there has been perfect -- it hasn't. But when it comes to the most important things -- keeping them alive and limiting decline in quality of life, and doing it in a caring and compassionate manner -- they've done an amazing job.
My mother was n there for 4 weeks they will not get her out of bed i had to call up thete 5 or 6 time to ask to get her up u ring the bell it take them 2 to 3 hour to come around my mother call to go to the bathroom it took them a hour or 2 to take her to the restroom my mother got sick because they keep her n bed when she wanted to sit up n when to the hospital n 4 day later she pass away because of them or getting her up n doing things like they r getting pay to do dont let ur love go there
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