The Drake Hotel Reviews

I left my camera in the bar, and the waiter chased me down to give it back. Beautiful bar. Good drinks. Very classy

Great location! The hotel itself is aging and has many small things that need tending to. The fact that there are so few outlets by the bed and desk in this day in age is sad.
The food in the restaurant is definitely not what I expected from such a dynamically sited Hilton property. There are things like dusting and vacuuming under daybeds (in case someone wants to move them around a bit and then gets turned off by all the crumbs and accumulated garbage under the daybed) that the management needs to review personally - which obviously they don't. I know these sound like small things, but come on for a prize hotel in a dynamite location at a high-ish per room cost, can't we expect top quality cleanliness?
That being said, the location is amazing - great for shopping, jogging /walking along the lake front, walking the Miracle Mile. It's all here. Just squint and you might not notice the aforementioned issues.

The Drake is awesome you can walk the magnificent mile and so many things to right outside your door. Shopping to museum's you can do anything you want.

The hotel was horrible!!! Our room was super tiny!!! I paid 230 for a room the size of my closet. The side chair by the bed was torn apart, and it smelled in the room! Oh I couldn t sleep all night. It smelt like a antique shop or molding. I will never be booking here ever again. Definitely not worth the money.

Slightly disappointed with the quality of our room, the length of time it took us to check in, etc. the rooms could do with updating but I understand the historical piece of it.

We have stayed at the Drake many times the room needed some TLC and this is the first time the ever held on your card 75$ a nite for incidentals

very nice and clean. great shower. close to everything

Friendly and very attentive staff, would definitely recommend and stay again.

Amazing property. Wish we could have stayed longer.

One of the best hotel in Chicago. Location is also excellent.

I just had High Tea in The Palm Court with my niece and grand niece. When I made the reservation, I was asked if there was a special occasion and I said that it was my grand niece's birthday. She's turning 9. The reservationist took her name and assured me that it would be acknowledged.

It wasn't.

It was her and her mother's first experience and they were loving every minute of it. So I chose not to make a big deal out of it. But if you are going to ask, then be sure you follow through. It was a great disappointment for me to have planned this and, knowing the reputation of The Drake, I felt secure that it would happen. Boo. Hiss.

Beautiful, stately old school hotel. Great location.

The Drake is a historic fixture here in Downtown Chicago. The hotel is right near the shopping district. I had a view of the Louis Vuitton and Gucci stores right outside my window. The lobby and is so elaborate. It's beautiful and glamorous. The staff is all so friendly. I ordered room service, and the food was amazingly delicious. I would have rated it five stars, but my room wasn't as lavish as the community spaces. The bathroom is really plane just. There was a nice flat screen with great channels, and I had the opportunity to just chill "vegging" out on movies. I definitely recommend this hotel if you visit Chicago, but just don't expect much from the room. I have been to many hotels all over the country, and my room here was just so-so in comparison.

Very Helpful Team. Reservation had an error. The team worked quickly and graciously to resolve the issue!! Definitely will stay here again. Awesome Customer Service!!

awesome tour! very historical, could feel the old gangster ambience!

Best tea service this side of the pond! We went here for part of my bachelorette party and it was amazing. Since its October, they are serving spooky tea, which includes beautiful and very festive items. Everything tastes delicious and the service is great. They replenish all your items right away! Courteous staff and a lovely selection of teas. The clotted cream and lemon curd are on point. If you're wondering where to go fo high tea, this is your spot!

A Chicago must see at the holidays! Love seeing the big tree and having a bit of bubbly before the Michigan Avenue Tree lighting ceremony in November... if you are downtown that day this is a must "BE" place

The Drake is a Chicago landmark, I love it. Great place, with a great view. Close to the mag mile & many other cool things downtown. Will definitely return!

We went for the afternoon high tea and were extremely disappointed. All of the food was premade or store bought, terrible quality. Do not recommend.

Used to be my favorite hotel in chicago due to the ambiance, history, common area appointments, and the lounge. My last stay was not the best. The rooms have gone downhill and we had to make requests multiple times. We had to move rooms due to a noisy next door neighbor. Each room was missing something (bottle opener, fridge, do not disturb sign) and replacements sometimes had to be asked for multiple times. A simple inventory checklist would prevent this. The roommates have dropped to very low levels, so my complaints are indicative of how cheap the hotel has become. If you are looking for luxury, this is no longer the place. It is now an average hotel with history and some amenities.

Attended afternoon tea. Pleasant setting with outstanding service.

Good service, beautiful setting, but merely average cocktails.

Gorgeous interiors! Out standing service, incredible location!

Great location for a large gathering of Bordeaux wine enthusiasts.

Went to the palm room... They have swing jazz at night... So cute

Beautiful hotel, beautiful people, great entertainment. Wayyy overpriced food and drinks.

A classic hotel that's part of the fabric of Chicago.

I went for high tea with some coworkers and it was amazing!! Definitely reccomend trying it out!

An iconic hotel on Chicago. We were there for Thanksgiving and it was perfect.

The food at the restaurants is superb. Service is excellent. The view of the lake is wonderful and you can't beat the history of the hotel.

The place is historic and beautiful. Close to everything you want to experience in Downtown Chicago

Very great place for a hangout! Very nice lobby and bar area!

The Drake Hotel is a landmark in Chicago located next to Lake Michigan. Besides luxury rooms, you'll find a variety of Fine and Designer Shops, restaurants, High Tea Events, and a beautiful fountain bar facing the gorgeous lobby. They promote Special Events like corporate meetings, weddings and seasonal celebrated

Shanghai Terrace serves excellent food and Z Bar is delightful.

My husband and I booked a room for one night 2 weeks before Christmas. We arrived early checked in with staff all was good at that point. Staff said they would call when our room was ready. They called a few hours later letting us know room was ready. When we arrived they said there was a problem and we no longer had a room. They were not apologetic at all. Will never go back!!

Premier Hotel. Beautiful woodwork that you don't see in new hotel's

Nearly perfect! Like most older hotels, the walls are very thin and I could hear the people in the next room talking. Great service, nice sized room and great view.

Very good hotel, good location and attentive service. The rooms are huge

Very clean, looks very nice. Everything is nickel and dimed from valet to breakfast to internet, but it is more geared toward a richer crowd.

It is an old, historical stunningly beautiful hotel. People are so friendly, great foods, great location, definitely I will stay again. It's worthy to spend money there.

Covid warning: no restaurants, service or hotel help is open in this hotel. You won t even get a bottle of water - much less Parking or a meal. I d recommend anywhere else, from Palmer house, etc, this seems to be the only hotel refusing to serve food, provide close by or valet parking, or provide room service. Total waste of money

That guy who parked my car, I think his name is Leo, is very friendly and informative!

Had high tea, there was a harpist and that set the mood. The tea was good (not spectacular) and I agree with the reviews that the tables are small and you hit your knees with them bc of their level. There were scones, mini muffin, horrible quiche, good mini ham sandwich, chicken salad sandwiches. Some of the bread was really dry. It was a great experience and the ambiance was great and the food was good..

Historic hotel in Chicago. Rooms are clean and comfortable but furniture is a little old. The couch in our room was worn down on the arms and threadbare in many places, so neither one of us wanted to sit on it. Staff is very friendly and helpful.

Service and appointments are impeccable. Great views from the rooms. The building is old which means the rooms are smaller and have some quirks, but we knew that going in and loved everything about it.

Beautiful hotel, exceptional reception rooms. Food was fantastic, great location.

Excellent hotel. Very relaxing and calm place to stay on St Patrick's day weekend

I was there for a wedding. It was beautiful. The food was good and the staff were nice. I had a great time and wish I could do it all over again.

I had high tea here, and it was lovely. The atmosphere was very posh, and the petit fours were delish and bottomless.

Just signed Franco Diaz as the head chef. Best all around food. He is great. Great customer service

Very charming place that brings you back to plsce and time somewhat forgotten. Just enough modernity to keep the place relevant.

When we checked in for our reservations we were told they were over booked for that evening. They offered us and other guests a refund, a free night stay(for that night) at the Hilton down the road, and $20 cab fare. The staff was very friendly and apologetic.

Went on a tour. Bathrooms are nice. Tea area is beautiful.