We went to the Dime, a restaurant inside of the Renaissance. Unfortunately, they didn't have the particular meal we were going there for (menu soon changing according to the kind bar tender who helped us), so we left after a drink. Good drinks, good food, just an unfortunate cirumstance.
NOT SENIOR FRIENDLY:
We arrived 4/27/19 for a wedding reception. After leaving our car @ valet parking there was no ramp only steps to get to hotel lobby. We checked in, got to 5th floor and was confronted with 5 doors with no security door marked for room entrances. the card reader was on the elevator wall with no labeling either. When we figured it out on our own we got to our room, which was fine. There was no hotel guide so we had no idea what the hotel offered. There was an I pad but it didn't work( I did pole some of the other guests in our party and they had the same problem) the bathroom shower/tub combo had no security bars for assistance. When we left the next morning they could not find my car as the attendant who parked it the day before put the wrong stub in my car which didn't match the one I had. To rap this up I would not recommend your hotel to anyone in our age group, because it is confusing and somewhat unsafe for us seniors, we are 80 and healthy BUT!
A suggestion: you should cater a little bit more to the senior group because they are, in general, have money to stay in your high end hotel
Sincerely,
Jack Sell
Great place. I really liked the multiple sitting/lobby areas and our room itself was fantastic.
The wait for valet was really long and was backed up the whole block. There were no signs to indicate we were in valet. People were getting out of their cars to go up the block and check. The hotel overbooked, so the room I selected was not available. The hotel doors close quickly, I missed getting on one after people cleared out since no one held the door. Room service brought me English breakfast tea instead of the chamomile I ordered and it had a coffee taste to it. Was the hot water run through a coffee machine? No water or hot beverage is available in lobby, you either have to pull the Keurig out of a cabinet, which is bad for you and the environment (and probably also has a coffee flavor if using it to make hot water for tea), or else walk across the street to Starbucks in the morning (which everyone in the hotel seemed to do). Sadly Starbucks closes at 6 pm. So no evening tea there. Also it's nice to save on electric and only have the power on when the room key is in the slot, but the room was too stuffy and warm when we arrived. A minimum amount of room temp control should be maintained. At check out they won't leave the luggage cart in your room since we weren't quite ready, said it was against policy. So we had to rush so we'd be ready when he came back in a few minutes and I ended up forgetting my face wash in the shower.
The positive is it was clean, nice decor and very convenient for the concert. Although there were no obvious stairs for going up after the show and the line for the elevator was long. Also we were on the 8th floor and I could hear the concert when it started. If I wasn't there for the show that would have been very annoying. Additionally, the barn door for the bathroom is cute, but it does not fully shut or have any latch to it for ensured privacy if you're sharing a room.
The customer service was excellent, the air freshener in the lobby is refreshing, the room decor is cool and industrial like. They have a wonderful place to get breakfast. The location is in downtown Allentown. Easily accessible to museums, food, and drinks.
Very nice hotel that has a new, modern feel. Right above the PPL center and convenient location to downtown restaurants and shops.
Attended an event for the school district. The place is beautiful.
One of the best hotels I've stayed at. Very new with an interesting interior design. Highly recommended.
Very cool hotel, in a revitalized section of Allentown. Attached to the PPL center, a great place to stay while attending an event next door. Easy parking with direct access to the hotel. Great staff, very friendly and efficient. I ordered extra towels, and they arrived in less than 5 minutes. Lots of places to eat within walking distance of the hotel.
What a wonderful new addition to downtown Allentown. Felt like we were in New York or Philly. Brand new- industrial chic design with great details and good location which allowed us to enjoy walking around and visiting all the other restaurants and bars along the street (don't miss the Dime at the Renaissance though). Will definitely be back.
Beautiful hotel! Enjoyed staying and being connected to the PPL Center!
Beautiful property, seems very new and is in the center of a market district with lots of restaurant options. Free self parking if you are a guest at the hotel, valet is affordable at $10 per night.
Amazing hotel. Super secure requiring a key card to enter each floor from the elevators. Best beds and sheets I've ever had in a hotel. Would absolutely recommend the Renaissance to anyone looking for a great hotel in Allentown. Only negative is the sliding wood doors on the bathroom. Really cool concept but they don't seal completely, allowing "noises" to be heard in the rest of the room.
Beautiful Hotel! Immaculately Clean!! Hospitality is Great! Conveniently located to Colleges and restaurants! Will definitely come back to stay at Renaissance Hotel in Allentown again!
Modern and clean rooms. Great service. Only problem I had with this place was they charge $16 per day for valet service, but their set up is so weird. First time I arrived at the hotel I actually drove past the hotel looking for the valet area. Each time after that you pull up to valet, there is no one to greet you. You actually have to go inside and find someone to give your key to them, and get a ticket for the valet. It's like self parking almost. I valet at every hotel I stay at and I don't think $16 per day is outrageous. However, for that price, they need to find a better set up for their valet service. Otherwise they should be charging a lot less per day for the valet service they are providing right now.
P.S. I have to admit they fixed their valet service while I was still staying at the hotel. Maybe they realized it on their own. Who knows. All I know is that my only complaint about this hotel was fixed. So, it's five stars for me.
Clean hotel with friendly staff. The rooms includes most amenities like a mini fridge. The iPad used for alarm clock seemed a bit pointless. You are suppose to be able to order service from it, but mine claimed the room had no guest. It is a slight trip getting from the hotel to the parking garage. The lounge is stocked with water, soda, and fruit.
The hotel was beautiful, the staff was very friendly and the views feom the bar were fantastic!
Very nice room however it could have used a desk . Service was excellent. I prefer Hilton, I get a bottle of water
Beautiful place. Great restaurant but a little slow
Nice place, very clean and I am very particular about my hotels.
Great front desk, great rooms, grest restaurant/bar, been all over the country and inlove my stays in the Queen City!
Location is great, room is very modern and nice. Service is fantastic
This is a nice hotel in downtown Allentown right next too and adjoining the PPL Center where they have hockey games. The building is a converted office building and gives the hotel a lot of character. If you happen to arrive when there is a game it is valet parking only for $16. The room was nice, clean, artistically decorated and the bed was comfortable. There is a fancy restaurant on the 3rd floor. Everything in the hotel is relatively new and fully digital, i.e. nothing is printed anything instead there is a tablet in the room which I found hard to use. Our only disappointment was that there is no pool; which we were expecting based on the description from hotels,com.
Staff was very friendly and helpful. Room was clean and modern. My only complaint is that there was no HDMI port on the television.
I was there for a focus group. We were on the 5th floor. It is gorgeous. The restrooms are awesome. Great food, coffee. Employees were all very nice. I also parked in the parking garage, a little pricey but very convenient.
Nice venue for business meetings... large or small.
Exceptional staff, always courteous. Place is very clean. Consistent experience. Highly recommended.
We went here for a concert event at the ppl center it's great because the hotel is connected to the center very convenient we had room service the food was good and got to our room in a good amount of time went to the bar before and after the concert was very crowded but still got served the rooms were very clean and well maintained would recommend this place for a stay and a concert.
Was there for a holiday party. The Hotel and The Dime were beautiful. We were in a private room catered by the adjoining restaurant. The food and environment was very nice. The staff was pleasant and helpful as well.
Excellent, inviting decor in rooms and common areas. Everyone was very friendly and courteous, from the front desk to the cleaning staff. Only nitpick was how confusing it was walking from the parking garage through the huge winding corridors to the lobby. If ever in Allentown again, would definitely go back to the Renaissance
A very modern-ish looking hotel. Wasn't too keen on the sliding "barndoor" for the bathroom/closet since it doesn't close all the way. The showers were pretty nice. The food served during breakfast and at the restaurant were better than expected. Just don't expect a warm welcome from the hostess. Who knows, maybe she was just having an off-day. Waitress was nice though. The valets were either understaffed on Sunday or it was bad luck with timing but it took 45 minutes to get our car. Make sure to call ahead instead of waiting outside. Overall though, it was a nice stay and a pretty decent location.
Elegant and comfortable hotel in the center of Allentown, right in front of the obelisk dedicated to the fallen of the American Civil War. Spacious and clean rooms in perfect North American style, breakfast must be ordered to the attendants, not to the buffet. Overall at the hotel but terribly slow to arrive at the table. If you are in a hurry to leave the hotel it is good to warn the staff: you risk being nailed to the table for half an hour for a scrambled egg with two slices of beacon.
Rooms were very clean. Front desk service was very courteous. Only downfall/minor complaint is the valet takes 15-20 minutes to retrieve your vehicle. It is clearly posted that it takes this long though so we were prepared for it.
Great place. Comfortable clean room. Enjoyed the meals too.
Beautiful, clean room. Great friendly staff. Also the the Dime restaurant in the hotel was great. Located by a couple of great restaurants and bars.
Went to this hotel for the hockey game that was taking place right underneath which was really cool. Cant give it 5/5 because while I was trying to get a parking spot in the hotel parking lot the lady at the booth was being a real pain. She didn't seem to understand that I was staying at the hotel with family and that I am going to the hotel so I can park here. She didn't let me park and i had to then do a U-turn in the garage and turn around to park at another garage up the street. Not a huge deal but surly and inconvenience, since it was about 30 degrees out and walking 2 blocks kinda sucked. Would have given it lower stars but I'm not sure if the lady was there for the even or worked for the hotel.
Larry Brown at the restaurant was amazing! His service was above an beyond. Would come back everyday if possible. Very personalized and professional.
Large newly renovated contemporary rooms - friendly staff
It was a good experience. Front desk was always helpful.
Great hotel. Rooms offer an awesokme view and are great. The executive lounge is good. Perfect place to stay and catch an AHL game!
Fantastic hotel that was a phenomenal place for our charity event.
Very nice hotel, modern and up to date with the latest amenities.
We only stayed for 1 night but it was awesome. We are from Maryland and drove 2.5 hours to see a concert at PPL Center. The hotel is connected so we didn't have to even have to wait in any crazy lines outside in the cold to go in. The room was beautiful too. Everything was amazing down to the littlest detail in design. Not to mention clean! And the staff was nothing but attentive to us and any questions or needs we had. A+ from us and we will definitely stay here again if we ever come back to Allentown !!
Awful Awful service! The hotel has no idea what they are doing. We booked for 4 people and they put us in a room with ONE BED! Then they overcharged me THEN they said they took off the overcharge, just checked my statement and they DOUBLE charged me. Oh yeah they also ran out of towel. The hotel is pretty but the service is so terrible I would rather stay at a motel.
Beautiful guest room, perfect balance of modern and rustic. Gorgeous lobby. Very happy with our stay.
Loved my stay. it was beautiful and the help was very friendly and helpful, definitely my go to place for now on
Was there for a fundraiser, experience was great. The space was set up for a reception and dinner. Seated 100+ well
Great atmosphere. Very clean. High tech. Overall great.
The staff as very accommodating. Room was amazing and good restuarants in and out the hotel. Great hotel
First time staying here. Very nice, clean, modern hotel right in the middle of Center City Allentown. Room was tidy and large. Two beds. Very comfortable. A little too over the top with the modern industrial look but that's just an esstetic issue for me.
Location of the hotel is perfect. Very easy for one to get around, great location for restaurants, entertainment, etc. Rooms are very spacious and clean and service is very prompt.
Front lobby not super helpful. All lobby seating is soft and for naps, rather than for reading or working at a computer. Servers seemed overworked. Overall an okay location to gather.
Here for a conference. Well maintained hotel with plenty of facilities.
Excellent, clean little difficult to self Park had to valet
We were in town for a wedding being held in the hotel. It's one of the most beautiful/trendy hotels I've ever seen. Every last detail in the decor is impeccable. The service staff is friendly and helpful. The hotel restaurant & bar is a new favorite of mine. And the wedding?? It's a dream venue... Absolutely perfect!
I don't have much reason to go to Allentown, but this hotel is a pretty good reason to go there. The hotel has a modern industrial chic interior, and the sweet I had was pretty awesome. The hotel is located near decent restaurants and an arena. I hope Marriott brings all the Renaissance Hotels up to this standard.
The hotel shares parking with an adjacent event center. There is no allotted vehicular check-in area. The valet was accommodating for check-in purposes and allowed my car to be parked temporarily in the area. Self parking seems not handicap friendly. If you are not from the area navigating from the self parking area to the hotel can be challenging. Part of that voyage appears to be a level of steps. Aside from the garage navigational issues the hotel is very nice and plush.
Very nice place to stay. Good view from the 9th floor.
Our room is pretty nice. The staff was very unfriendly. The morning we were to check out we had to get up really early to get our bags ready to go to the airport. When I called the front desk to request a luggage cart the receptionist asked us to come get it in the lobby. Our room was pretty nice. The staff was very unfriendly.
The morning we were to check out we had to get up really early to get our bags ready to go to the airport. When I called the front desk to request a luggage cart the receptionist asked us to come get it in the lobby.
This is a first at a 4 star hotel for us. The valet is also very slow. They have 1 person working. If you get in late you have to call the hotel for assistance. Very inconvenient parking and if the front desk only has one person they will not assist customers by leaving post.
Had a great time with my husband considering.... we sat in front of 3 obnoxious women who had too much to drink.
Conceiges exceeded expectations and resolved The Dime restaurant issue for non service.
They contacted Dime management on my behalf, received an apology but was informed that Dime management was difficult when told of incident.
We Had sat at table over 20 minutes to order food but all servicers pasted us by, when head servicer did come when we got up to leave, she asked us did we get serviced, my reply was very annoying & no. Spoke a little loud about non service, about how yesterday I was here it was no issues, even gave a good tip and I was only in the restaurant for maybe 30-35 minutes before going out. But today, it was really horrible! nobody came to check on us, you told us you would be right back but you never came back even though you seen us sitting there. I understand there's a convention or whatever's going on but that does not excuse you or anyone else from stopping to see about us. Where is your manager, when asked, she replyed, not here at the moment. We have not order anything and so therefore after waiting this long time, we are now leaving. Have a good day & going across street for breaksfast. Forgot her name but she was the only other african amerucan person I seen at The Dime. I truly think it was a skin thing (we was the only other african american presented with small child). The Dime is inside the hotel.
The Conceiges also assisted with toiletries items, places of interests, rebooking our stay and treated respectfully.
Very clean rooms, service was good. In general a very good experience.
Lovely venue for getting ready the morning of a wedding. Big suite and a place for pics on the mezzanine.
Downtown Allentown has improved drastically. This hotel and it's amenities are superb. The rustic look of the rooms made for a peaceful stay away from home. The restaurant served a delicious breakfast that makes this hotel 5 stars. All the employees were helpful and courteous. I look forward to going back
Mike the manager really helped me out. The restaurant is wonderful, highly recommended!
The Dime @ Renaissance Allentown is a top-rated restaurant located in the heart of Allentown, Pennsylvania. The restaurant offers an exceptional dining experience with its fine dining and libations. The Dime is known for its exquisite cuisine, impeccable service, and elegant ambiance.
The restaurant's menu features a wide range of dishes that are carefully crafted by the talented chefs using only the freshest ingredients. From appetizers to entrees to desserts, every dish at The Dime is a masterpiece that will tantalize your taste buds.
One of the standout dishes at The Dime is their signature steak. Cooked to perfection and served with a variety of sides, this steak is sure to satisfy even the most discerning palate. Other popular dishes include seafood platters, pasta dishes, and vegetarian options.
In addition to their exceptional food offerings, The Dime also boasts an impressive selection of libations. Their wine list features both local and international wines that pair perfectly with any meal on their menu. They also offer craft cocktails made with premium spirits and fresh ingredients.
The ambiance at The Dime is sophisticated yet welcoming. With its modern decor and comfortable seating arrangements, it's the perfect place for a romantic dinner or a night out with friends or family.
But don't just take our word for it - The Dime has received numerous accolades from both customers and critics alike. It has been named one of the top restaurants in Allentown by several publications including Lehigh Valley Style Magazine.
Whether you're looking for an intimate dinner for two or planning a special event or celebration, The Dime @ Renaissance Allentown should be at the top of your list. With its exceptional food offerings, impressive libations selection, and elegant ambiance - it's no wonder why this restaurant continues to be one of Allentown's most popular destinations for fine dining experiences.
In conclusion, if you're looking for an unforgettable dining experience in Allentown Pennsylvania then look no further than "The Dime @ Renaissance Allentown". With its exquisite cuisine prepared by talented chefs using only fresh ingredients combined with impeccable service in an elegant atmosphere makes it stand out among other restaurants in town!
thedimeallentown.com
