Sidney Hart

Review of The Dime @ Renaissance Allento...

Conceiges exceeded expectations and resolved The D...

Conceiges exceeded expectations and resolved The Dime restaurant issue for non service.
They contacted Dime management on my behalf, received an apology but was informed that Dime management was difficult when told of incident.
We Had sat at table over 20 minutes to order food but all servicers pasted us by, when head servicer did come when we got up to leave, she asked us did we get serviced, my reply was very annoying & no. Spoke a little loud about non service, about how yesterday I was here it was no issues, even gave a good tip and I was only in the restaurant for maybe 30-35 minutes before going out. But today, it was really horrible! nobody came to check on us, you told us you would be right back but you never came back even though you seen us sitting there. I understand there's a convention or whatever's going on but that does not excuse you or anyone else from stopping to see about us. Where is your manager, when asked, she replyed, not here at the moment. We have not order anything and so therefore after waiting this long time, we are now leaving. Have a good day & going across street for breaksfast. Forgot her name but she was the only other african amerucan person I seen at The Dime. I truly think it was a skin thing (we was the only other african american presented with small child). The Dime is inside the hotel.
The Conceiges also assisted with toiletries items, places of interests, rebooking our stay and treated respectfully.