The Crowne Plaza Atlanta Midtown Review

Amazing service! As a spire elite IHG member, of course I am treated with excellence. I cant speak for lower tiers or nonmembers, but everything has been perfect. I will definitely be coming again!

The staff was nice and helpful. I loved the lobby and I loved my room. I will definitely be staying when I return to Atlanta.

Experience was OK but nothing special. Room cost too much for what it was.

I visited this venue as part of a conference. In my limited experience with a staff, all were friendly and happy to help. The conference space was normal, nothing exceptionally good nor bad from what you would expect in a large hotel like this

Wonderful staff. Beautiful place to have your event.

Love the Crowne Plaza chain. Hospitality,excellent. Location was central to our needs.

Cosy place to lodge, mostly especially if you have business or activities at the city centre. However vehicular noise might disturb your peace occasionally.

Great service, updated rooms renovated recently. Nice big walk in shower, good amenities.

Our stay very delightful and peaceful. Let me star out by giving much thanks to the staff (Ms. Traci, Ms. Adrienne, Mr. Ralph and Mr. Kayton) just wonderful, helpful and pleasant. They made my 24th anniversary with my wife just spectacular. Mr. Ralph suggested what I should get and do; then he directed me to Mr. Kayton and Ms. Adrienne which pulled everything together by coming up with a way to get my wife out the room so they could set it up for a night to remember!!!! Just outstanding people with awesome, sincere and gracious hospitality skills.

We will definitely be back to spend another relaxing weekend there.

Thanks a million for making my wife happy and our special night one to remember always!!!!

v/r

Lee Handford

The stay was great but I was over charged big time almost double what I should have been charged and I was supposed to be refunded for the amount I was over charged and almost a month later I have yet to receive my refund.

It felt fancy but I could tell the staff didn't quite have it all together

Great lobby with abundant seating and ease of access for meeting people.

The lobby is well maintained, but the rooms and hallways are not. This is a big place and I was told when busy some occupied rooms may nit be cleaned until 7pm. The staff are friendly, but not very helpful with knowing or suggesting local dining or attractions.

Terribly overpriced with nothing included. $36/night for overnight parking. Breakfasts from $7-15. Taxes were $26/night. Overall price of staying here was close to $200/night. Room was adequate but nothing special. I understand location makes it more expensive but this is outrageous for quality and location.

"Describe you're experience", well I'm here right now and they are terrible and racists. I'm from up north, so if you are from here, skip it. Broken back door, clogged toilet. We put the complaint in at 9:30pm and they finally came up and switched our rooms at midnight. It must have been the lazy management waiting for a shift change.The manager was so rude, walked out on me and bumped my chest, I really had to swallow my pride. EXTREMELY UNPROFESSIONAL! I only stay in IHG properties, due to the fact that I own plenty of stock in International Hotels..... Even though tourism is picking up with the strengthened economy, I have to sell my shares on Monday. Thanks IHG for the money you have made me, but after my experience, I cannot invest my hard earned money in YOUR terrible service!

Great place to have conference! Awesome staff, rooms were very nice and great location. I would stay again!

The Manager Tarik was the best host we have experienced in the hotel happy hour. I am a Spire Elite member and this activity was 5 ****** Thanks Tarik

Their new Worklife rooms are really mice and relaxing. The only drawback is you have to request a microwave. There was no mini fridge but i guess one could be requested.
The beds have great reading lights so as not to disturb your partner while reading (if you are traveling with someone)

Friendly & helpful employees. We stayed when my step dad had surgery. I highly recommend this place. They also have Valet

This place was very disappointing. The room smelled like ass and mold. I asked house keeping for room freshener this idiot sprinkled arm & hammer in the corner by the door, this was an overpriced joke

Location is very convenient to restaurants and attractions. Staff was great

Very nice staff and acomidations. Parking is a breeze.

The location is great, situated in the middle of midtown and downtown which makes it a convenient walking distance to numerous spots in Atlanta. Simple basics like public Wifi are good for work travelers. The food provided by the hotel is nothing stellar, and honestly abysmal compared to the amazing food that awaits you just around the corner of every block.

This hotel was nice and clean we didn't see any roaches in the hotel so don't know where that is coming from but the only thing we didn't like was the parking cost of $15 per day which we think it should be included in our stay. Also we had an amazing view of the city from our room and the girls really liked it. The Hotel was close to many attractions and that was definitely a plus.

Thanks Lisa Clement for making it all happen for my daughter Brianna s wedding. You and your staff did a great job to help make it a success. Crowne Plaza is a great place to have such an event.

This place is ok. Room was dirty and smelled dirty! Lobby is nice though. This will NOT be somewhere we return to however. We our Platinum Elite status members and were passed up for the actual room we reserved AND passed up for an "upgrade" because quote we checked in line 3rd, but the 2 in front of us had no status at all. Lesson learned, will being staying at the Hilton for the rest of our stay here this week.

Very nice hotel. Exercise room is has many offerings and looks out to the city.

Parking was not cool. There was an event nearby so even parking at the hotel was double what it usually was. They told us that our pass was good for 24 hours. 18 hours later we had to pay again to leave the garage; there was no attendant. There was no end to the noise downtown. I've stayed at other hotels in the same area, but never had to deal with that much traffic noise.

HUGE BUGS, Unprofessional MANAGER!! As we where checking in, a huge roach crawled up the wall at the front desk. We asked for the manager to insure our room would be bug free, and Mrs. Wilks the manager didnt even acknowledge us or apologize, her response was this is Atlanta what do you exspect?! . Wow.! I understand a bug can come out, but to respond as of it is ok to have huge bugs crawling around lets me know the rooms or food, is not taken care of at all. The manager Tangela Wilkes was incredibly rude and unprofessional. Im a professional fire fighter and my wife is a vice president for a major financial institution so we know how people should be treated in customer service. I would have been ok with an apology and an explanation, but to dismiss us completely, made us leave and find another hotel. We had to spend double the price because most hotels where booked.

I loved my visit here. The staff awesome. The Valet was amazing and lol Cute. Especially the ones who work at night. Pure gentlemen though. They made my birthday weekend like a Disney Dream. I will come back when I'm back in state

Under construction now but the rooms are nice for their size. Great for getting work done and leisure.

We evacuated here from Florida during a hurricane. The staff was AMAZING, which is why I gave four stars. Because there were so many evacuees it was hard to gauge some other things so I reserve judgment. I believe that the cleaning staff were just plain overwhelmed by the volume of people. The elevators were a hot mess and almost impossible to catch a ride on, but again I think it was due to the volume of people. The view from our room was absolutely breathtaking at night. And we did not hear any city noise when our balcony door was closed. Overall I would 100% visit again when passing through the city.

It was pricey for the location and there was very little convenience for the price,

Everything was great but I had to wait 40 minutes to get a cart to unload my Luggage they couldn't find a cart

A disgrace to the brand.

Have nothing good to say about this hotel, staying in the 'new' suites but dirty, damp, smelly, worn out, damaged. Needs a total revamp or ihg should just close it down. Have cancelled the rest of the stay here and booked elsewhere.

Disgusting.

The staff was polite but the first room they gave us smelled like someone had just finished smoking, the second was not even clean, stains on the pillows, Our bathroom mirror said killa was here obviously the room was not cleaned properly. Could very well find a better hotel for the price, Probably the last time I will ever try a Crowne hotel

Surprisingly turned out to be the worst hotel I've stayed in. I've stayed in cheap, $30-40/night hotels that at were better and it's so hard because the staff of this hotel were great. The problem comes down to its awful location and structure. The rooms used to have balconies, which are no longer available to the guests, so the sliding glass doors are drilled shut. They're not well insulated though, and the sound from the outside is horrible. I spoke with other guests that made similar remarks. Right outside is an emergency room and down the street a bit is a police station. So plenty of noise from sirens, but that's not the worst of it. There is a also a highway ramp besides the building, so you have the sounds of cars constantly speeding up. Again, not the worst, the absolute worst is what I believe is illegal street racing of motorcycles, or something similar to that. I stayed for five nights, from 11pm to 3am there is near constant motorcycle noises zipping around. The hotel is aware of this issue and offers complimentary earplugs, but I cannot sleep with those.

On top of the noise, the beds and pillows we're awful. Besides the noise and beds though, the rooms were nice, good services, and a friendly staff.

We came along with many others running from Hurricane Irma. Place sold out and filled with people with dogs.
Staff very friendly and helpful. Clean nice rooms. Got two queen connecting rooms with pull outs. Balconies attached to the rooms, 24 gym.
Valet is $33/day, we chose to self park, since we had our pets and cars filled (having to go back to them to get more items as needed), which is $15/day.
Breakfast buffet pretty good. Fruit, make your waffles, bacon, sausage, biscuits/gravy, yogurt, runny eggs, cereal, turkey sausage, bagels, couple pastries, lox and cream cheese, some meats and cheese, few more things.
Coffee shop that is only open in the mornings?? Many people drink coffee throughout the day. There is a Dunkin' Donuts across the street.
I would visit this place, again.

I took a standardized test in this location and the chairs provided were actually comfortable. The temperature was amazing as well. Truly stellar experience

Too much noice outside the hotel. It's right next to the hospital

The staff was amazing, the food was even better. The facility was perfect for hosting our event.

This is a beautiful hotel, clean rooms and great service

This hotel was sooooo nice, and super clean and comfy. I enjoyed my time here. I'm definitely coming back again. Thanks

Wonderful!! Excellent facilities and treatment of staff

The staff was friendly, but the guest in the building was rude and loud.

I have very few complaints. The wifi could be faster. And when I arrived a little before midnight, they were very busy. But despite that the person handling my check in was very professional and friendly

Nice rooms !! Parking is super inconvenient. I was under the impression there was parking like majority hotels have . We arrived and was told parking for the hotel was $30 a day . Besides the awful parking situation the stay was pleasant .

Nice rooftop pool. Older hotel faculties. Like most Crown's good food.

Attending conference. Good amenities, shops, and common areas.

Good location between midtown and downtown. Parking is across the street which is not so good, but cheaper than some other hotels.

Great customer service! Kevin at valet was super helpful and on point. Lisa Clements was a super star! She checked on us and made sure everyone was ok. She's the best! Great place to hold a conference.

Had a great checkin experience. However upon entering the rooms they smelled stale and there was mold all over the ceiling and dust all over the air conditioner around where the filter should have been changed/cleaned, which it hadn't been.

We were to check out Friday morning and came back late Thursday night, and went straight to bed. When we woke up the maid had taken all our towels and didn't replace a single one. So we couldn't shower. I've never experienced anything like that. Called the front desk no answer.

We also went down to the lobby snack bar and stood in the designated window for about ten minutes and the guy at the front desk didn't acknowledge me, try to help, nothing. So we left.

I don't think I would recommend staying here to anyone I know unfortunately. As the customer service and cleanliness is subpar.

Always a favorite for us to stay at. I highly recommend it. Their pillows are the best!

The price is good and the location is quite convenient. There has been conferences both times, and the last time was a lot of kids, and was very noisy. I had a college sports team booked right next to my room. My room also while clean this time, did not seem as upkept (i.e. kind of dingy carpet, damaged door, etc). The staff was very friendly as usual, and the breakfast selection was good with the quality being OK. kind of disappointing there is no mini fridge to keep drinks cold. The downtown side is also very noisy as you hear sirens, horns, street racers, etc quite clearly through the windows.

The rooms were very nice and the service was great very polite

Worst experience for our family business trip! Hotel staff stole our business credit card and charged it multiple times . We had to take a police report against the staff member. Hotel allows guests to smoke crack and weed throughout the facilities and security does nothing about it. We were moved from 3 different rooms the first one smelled like urine and dogs , we got moved to another room 2 in the morning and it smelled like old weed and a dirty fat man, then they moved us to a suite room the whole floor smelled like a weed n meth lab. Once we finally got to our room which was a king with a pull out bed there were pee stains on the mattress . We were able to get minimal sleep The next morning our card was fraudently charged another $320 . Currently waiting for the police to arrest the POS that stole our card .

Room was clean but did not have a mini refrigerator.

Nice clean place, great customer service, friendly staff

Crowne Plaza Atlanta - Midtown was just great! Their customer service was top notch. I was greeted warmly and checked in without any problems. They had an associate walk me to the elevator and point out the different shops and restaurants that were available to me. It was a nice touch. Later, when I needed more coffee in my room they brought it right away and they brought lots of it. My room was beautiful and I slept really well. I had a gorgeous view of Atlanta and took many pictures to make my friends jealous. The best part for me was the next morning when I took a shower. I didn't know there were any hotels left that had such strong water pressure. I probably would have taken 3 showers had I known. My stay was perfect and I can't wait to come back.

Great location and nice room for the price. Don't fall victim to the breakfast buffet its a sorry excuse for a buffet, especially at 18.00.

Location is decent but close to hospital and sometimes noise. Easy walking to conference center and restaurants.

Great location in midtown Atl. They were doing work on the hotel, but it didn't interfere with our stay very much. The rooms are spacious and and the decor is nice.

Terrible management, rooms not clean, balconies permanently locked where you can t go out on them, lobby and bar area in hotel was 55F and everyone was freezing. Absolutely a disappointing experience.

Nice hotel, nice location, the rooms are nice and the breakfast is also great.

Location was great, the view was incredible and the rooms were very nice, as was the lobby.

Rooms were clean. The bed was very comfortable. Staff was attentive and friendly. The only complaint is that the room didn't cancel out noise very well; frequent sirens related to the hospital across the street ( and helicopters) and street noise (near the freeway). Had a beautiful view of downtown Atlanta.