Ibin Raheem

Review of The Crowne Plaza Atlanta Midto...

HUGE BUGS, Unprofessional MANAGER!! As we where ch...

HUGE BUGS, Unprofessional MANAGER!! As we where checking in, a huge roach crawled up the wall at the front desk. We asked for the manager to insure our room would be bug free, and Mrs. Wilks the manager didnt even acknowledge us or apologize, her response was this is Atlanta what do you exspect?! . Wow.! I understand a bug can come out, but to respond as of it is ok to have huge bugs crawling around lets me know the rooms or food, is not taken care of at all. The manager Tangela Wilkes was incredibly rude and unprofessional. Im a professional fire fighter and my wife is a vice president for a major financial institution so we know how people should be treated in customer service. I would have been ok with an apology and an explanation, but to dismiss us completely, made us leave and find another hotel. We had to spend double the price because most hotels where booked.