Thainstone House Hotel and Country Club Review

Lovely scenic venue in beautiful surroundings. Steak was a well done when asked for medium but apart from that the service can't be faulted. Definitely worth a visit.

Exactly what a hotel should be .Great
With great staff excellent

Good sized room with every comfort and a large ensuite bathroom with full sized bath and shower over. Pleasant and obliging staff. Wonderful food served. A six course taster menu for dinner was a real treat. Shall certainly be visiting again and take advantage of the swimming pool and spa. Lovely surroundings.

Staff are brilliant, very friendly and helpful. Room was dated and needed a freshened up

We stayed at Thainstone House as party of a friends birthday celebrations. The 6 course taster menu was really lovely, couldn't fault it.
The bedrooms, breakfast and staff were where the hotel fell short. The bedroom had no tea\coffee facilities or water available (apparently this was located in a chest of drawers but no information was available in our room other than a leaflet promoting their Christmas stays) Our door also didn't lock from the outside .....it was open when we arrived and we tried to lock it but even without insterting the key the door could be opened from the hotel corridor...definately was a faulty lock. To which we notified staff of straight away but nothing was done about it so we felt a bit insecure leaving our room unlocked for the duration of our stay but had no choice. My partner was able to return to the room and enter without the use of a key several times. The levels of staff were basic for how busy the hotel seemed to be, not one senior member of staff around other than whilst during our meal (this was perhaps how our room door was never fixed or looked into). If a manager had been on duty they surely would have been notified of the faulty lock by a member of staff.
The breakfast service was extremely slow, with all members of staff showing signs of stress at being unable to cope. However the breakfast was very good.

Just home from a wonderful 2 course lunch and spa day. We all thoroughly enjoyed the day it was excellent, definitely rebooking. The staff were very attentive also.

One of our favourite venues always been a pleasure to work with and always put their customers first. We love this place great to see it back to its best

Absolutely wonderful place. So beautiful inside and out.

Just had the best morning of massage, facial and lunch. Great start to the weekend. Highly recommend Hattie at the spa. I felt very much at ease and am definately feeling the benefits of the treatments I had. The light lunch afterwards was perfect too. Will definately be back.

Christmas banquet meal was a real disappointment, I suspect this was outsourced to a separate catering team, I just hope the regular services aren't this dismal.

It is located in a beautiful place. Inside it is old but very well preserved. I liked. The double room with a suite. Very quiet It's worthwhile to visit it. We did not eat there No breakfast, but it was very complete.

Breakfast was lovely. Room was quite small and the bathroom needs attention. Staff nice and helpful though.

Attended for a wedding. The wedding it's self was great. Our room, for the price we paid wasn't great. The bathroom was disgusting there was hair everywhere, the toilet was dirty the bedding was stained. The staff were brilliant and More

Very good food, service was a bit slow but a good experience

Popped in for bar lunch , club room lunch. Glass table covered with streaks not cleaned properly, window still covered with dead daddy longlegs and cobweb's. I did except much better from this place.

Had dinner at green lady, it was simply lovely. Great wine as well!

Terrible service before during and after my nephews wedding....i will not return thanks

Had dinner at green lady, it was simply lovely. Great wine as well!

Very warm and friendly service.
Neat and clean bedroom with all the facilities (super king bed, shower & bathtub).
Superb 6- course meal at the nominated restaurant "Green Lady" (great rate of quality & price).
Excellent pool and jacuzzi room.
Mouthwashing breakfast.

Service was amazing, Sam went above and beyond to help us surprise my parents who were also staying at the hotel. All staff were amazing and worked very hard to ensure everything was perfect. Would definitely recommend. Big thanks to all staff

Absolutely stunning hotel! Other grand, old hotels I have stayed in have felt like they have needed some TLC however this hotel was decorated beautifully. Our room was a little on the small side but had everything we needed for our two night stay. The breakfast was delicious and service was good. Glad we booked to have breakfast there.

Beautiful location. Staff helpful. Lovely quiet room.

Beautiful grounds to explore, bar and restaurant facilities, friendly helpful staff on hand. Big function room ideal for wedding etc.

Really lovely hotel. Staff over worked and expected to do so much on so little.

Meal was truly brilliant, excellent service too! I mentioned briefly when we were booking our table a few nights ago that it was for my birthday, and the staff gave me a nice birthday treat of tablet and chocolate coated strawberries! An excellent end to my birthday, really made my day!

Nice stay here. Was surpised when looking for the toilet. room labeld boys room thinking it was the gents. turns out theres a full size pool table, jukebox, TV and arcade machine in the room. Wonder if there was a girls room?

Stayed overnight on Boxing Day on our way home from Aberdeen airport. Staff were friendly, food was good. Lovely hotel.

Reception not obvious upon entry, Rooms small and bathroom outdated, not maintained well. Late night disco in bar kept us up till one in the morning to which the hotel was powerless to get them to turn the music down, was told they where unaware there would be music when they took the booking. It was so bad you could feel the bedroom floor vibrating. After having complained about this three times I asked to speak to the manager and was told there was no manager on duty and no rooms available to move us. Smell of smoke in the corridors was put down to someone smelling of smoke even though several of us in that section could smell it really strongly. Pool water was strange and stung my eyes really badly for a long time, steps leading out of the pool area could not be used as that area had a hole in the surface. Hot tub had broken jet buttons. Many of the locks in spa area broken so had to leave clothes in unlocked. Did not have full set of cups for the tea in the room, lighting so poor could not see to put my makeup on, fire alarm went off with no one checking people where leaving the building plus ventilation in bathroom not working. Not worth the money. As I flew up especially for a wedding this made it a very unenjoyable part of the weekend. Waiting for Expedia to handle refund.

Staff was nice , nice place and grounds. starters was Scotch Broth which was straight out the packet , no vegetables and the green peas was rock hard , really really disappointed, when the other soup came it was warm.
The main course and desserts was lovely.
Shame they couldn't make the soup.

Lovely hotel with gym and pool. Comfy rooms with excellent shower. Great breakfast. Highly recommended.

Lovely place to stay.everthing about this hotel is what you want in a place to stay..pure comfort

Food had to send back twice other than that girl very nice

I came to this hotel in the hope of buying some vouchers for my good friends. The lady on duty was more than helpful. The hotel is situated in lovely secluded surroundings and close to the main A96 Aberdeen to Inverness road.

Stayed 5 nights . Great service . Set menu was very good. Bar menu great selection. The place has character . Swimming,sauna, steam room all good .

No mini bar or even a bottle of water in the room, didn't arrive till late, so no food so my fault. Reception girl was great, hotel looked amazing, inside was beautiful. Room for a King was small. Bathroom and shower was excellent. TV size is a joke. Breakfast was lovely

Beautifully regal setting. But with fierce air conditioning!

Very welcoming place with fantastic food and great staff

Friendly efficient staff. Food good, well presented

Unfortunately, we did have a slightly negative first impression as we were queuing to check in, as two young lads who were evidently in house guests, totally ignored the queue and walked straight past us to the reception desk, with no staff making any effort to ask them to wait in the queue. We had already been waiting for over 10 minutes to check in, due to a couple in front of us making a very lengthy booking, and this ate into our allocated gym time so we ended up getting less time than we had hoped in the gym as a result.
All of the staff were lovely, but I would like to give a special mention to the leisure staff. The girls were all very friendly and welcoming, and made everything very easy by explaining how each of our time slots worked for each facility. Our spa treatments were all lovely, and the girls were very considerate about preferences regarding areas to concentrate on or avoid.
Dinner was lovely, and came very promptly after we had ordered. Everything was presented beautifully and tasted great! Breakfast was also brilliant, and my eggs Benedict cooked perfectly!
The only real issue that we had was the fact that the bedroom walls were extremely thin and we could hear everything going on in the corridor and rooms next to us. This was not ideal at 1am, when the room above us was stomping about like a heard of elephants, and the room next to ours, with their bathroom directly behind where our bed was, decided to have a shower at stupid o'clock in the morning, followed by a very loud and lengthy argument of which we heard every word. This racket carried on for at least another 2 hours, so unfortunately none of us got a wink of sleep, making our relaxing break away slightly pointless. My mum also received a bill, which was posted under her door in the morning, despite the fact that we had informed reception on check in that our stay was all covered by a voucher, which we had provided them a copy of upon check in. This did however get rectified very quickly.
Overall, a great little break away, and I am sure we will be back again in the future

Excellent. Comfortable, very modern bathroom, superb food and very friendly staff

Had to ask for a barman on three separate occasions ? Booked dinner for a specific time but door to bar was locked had ask at reception to be told it had been moved to another hall. Short of staff due to a wedding being on at same time.

Visited as part of group. Only criticism was that bedroom was v dark. Take your own light bulbs to change and then change back to the 1 watt bulbs when you leave

Comfortable 4* hotel, stayed on a half board basis. Breakfast was good and the taster menu had a good selection in the evening. Was a great base to visit Aberdeen and the surrounding area. Also dog friendly.

Good food. Good evening. Could do with a change of menu though. Been the same for a while

Just had the best morning of massage, facial and lunch. Great start to the weekend. Highly recommend Hattie at the spa. I felt very much at ease and am definately feeling the benefits of the treatments I had. The light lunch afterwards was perfect too. Will definately be back.

Nice place, car park could be bigger and watch out at night time... You get blinded by the flood lights when you are trying to park/walk in

Very expensive and bad for food poisoning.....on Christmas day!!!!cost a fortune and spent Christmas day in bed with food poisoning... . Not a great place to go........

Great dog friendly hotel with a nice spa and large grounds around.

Lovely hotel in a old castle. Really nice staff. Good food and an amazing selection of whiskey. Clean and relaxing rooms.

Our very first impression of Thainstone House was witnessing another understandbly fustrated guest concerned she was just placed into an already in use room and had to change rooms. The staff member said she was new and apologised to her.We are patient individuals and were fine with waiting to check in of course, for her to fix the error before proceeding with our check in. Could you imagine being the guests involved though? Slightly concerning. We were placed in a very tiny box room at first with a very small high to the ceiling window which meant we had no natural light or view outside at all. Outside the room was loud with roudy wedding guests and getting prepped for the wedding we assumed taking place soon. We normally don't make a fuss however we poiltely asked if we could be moved. We were shocked to see this was the room we would be getting for the price we saved up for to stay here. They said it's likely thats the only room as there are two weddings this weekend however they will see what they can do. We waited for 30 minutes in the room in limbo waiting patiently for a call back from reception to which they called and said come to the desk to recieve a new set of keys to a new room and unfortunatly, the only room they have for us.We did appreciate we did now have a room with a window allbeit the view was the side of a building and we didn't get a bath like we requested when booking however we were thankful for the window. I was shocked to see black mould along the edging of the tile(have a picture) It was so loud with guests hanging out outside our door at times and we didn't a wink of sleep.We couldn't make use of the any of the hotels lounge areas for example as they were in full use, for example to buy a drink at the bar there was an overflow and no way of getting to the bar as it was packed with wedding guests. A band was playing in the entrance for example and the vibe was bar like and loud with few tipsy guests with one that my husband actually had to catch his fall!(Video proof! Not making this up)We REALLY needed this break "away" from Edinburgh to relax in a countryside setting and the spa facilities were another reason why we booked at Thainstone House. Woman's changing area was so dirty and covered in huge piles of wet dirty towels on the floor/ all seating areas and all lockers were broken so had to leave my personal items unlocked on display which left me feeling less secure.(have pictures)Pool was lovely however I did not return as the changing rooms were so messy my feet were covered in hair and dirt.There were a lack of team members to clean I suspect to compensate the large influx of wedding guests.We did let this lovely lady at spa check in know the lockers in the hotel shower rooms were broken to which she replied "Yes,unfortunately I know" with a dissapointed face which didn't leave us with confidence the lockers would be fixed for our stay or in the future for other people's stays. We felt like we were not valued guests. Having personal 12 years experience being a manager myself, I can't imagine this to be acceptable to you. This certainly isn't normal right? We were not happy with our dinner as it was cold and did not taste fresh and the breakfast was extremely expensive for what you can get it you have a dietary requirement.I'd appreciate team members relaying to the Manager If they haven't already as I'd have expected a response privately by now at this stage. Regrettably,if we had known there were two weddings to be taking place during our spa hotel visit we would have reconsidered those dates entirely as we said when booking we were flexible with dates. Although the hotel is appropriate for weddings as the main hotel itself is beautiful, we didn't realise our entire experience would end up being extremely compromised from the two weddings occurring. Feeling incredibly let down.

Very impressed with the staff, in particular on reception but also in the spa, the bar and the restaurant. Food very good too. Hotel itself is a little worn in places (the access road in particular, but also little things like our room door not locking properly and a blown light bulb) but in general the interior is lovely, typical of a big old Aberdeenshire country hotel. We certainly plan to return, both to stay and for the odd spa appointment.

Only visited for use of pool and steam and sauna, will consider membership in the future.

Nice hotel with very good facilities. Small but well equipped gym and a good sized pool. The food was excellent both at breakfast and dinner. The rooms were a good size with comfortable beds.

Lovely place, we were very well taken care of by everyone in the staff, little hard to find the main entrance in the cold rainy night but we highly recommend this place if you are in town.
Rooms are well appointed and provided with all the amenities, excellent bar with a great selection of spirits, beer and wine... people complain that the place is old and outdated, but we and a lot of people think this is a great elegant and classy place ...

Excellent setting, beautiful building, friendly staff!

Would Love to be able to give a higher rating but based on this stay I struggled to give it 2 stars.

The setting is beautiful and the entrance to the Hotel sets a high expectation, that the room swiftly dissolved.
The surfaces were shabby looking and worn on both the dresser and bureau, there's a red wine stain by the bedside and most of the information booklets, including the remote control were grubby.
The bed was not comfortable due to wear and tear.
The bathroom has an ill fitting replacement toilet seat, a dripping tap, visible corrosion on the pipe under the tap and stained/corroded flooring underneath. The remainder of the bathroom flooring is stained or worn.
This is an Executive suite.
These issues were raised at checkout and noted by reception for maintenance to look into.
*Update: after 2 Months there was no offer of compensation or a good will gesture, simply a two word reply "Sorry Tom".
Not good enough.

attended the most amazing wedding here. everything was perfect from start to finish. gorgeous old stately home in a lovely setting.

Hi Mark, we came for afternoon tea in your great setting. However the sofa we sat on had holes and feathers poking out of the cushions. Basically it has seen better days. Afternoon tea was nice, can't fault the cakes or scones. Thr sandwiches were simple, I expecting something I can't easily make at home. Overall not the best value for money and a shame about the sitting area.

Reception not obvious upon entry, Rooms small and bathroom outdated, not maintained well. Late night disco in bar kept us up till one in the morning to which the hotel was powerless to get them to turn the music down, was told they where unaware there would be music when they took the booking. It was so bad you could feel the bedroom floor vibrating. After having complained about this three times I asked to speak to the manager and was told there was no manager on duty and no rooms available to move us. Smell of smoke in the corridors was put down to someone smelling of smoke even though several of us in that section could smell it really strongly. Pool water was strange and stung my eyes really badly for a long time, steps leading out of the pool area could not be used as that area had a hole in the surface. Hot tub had broken jet buttons. Many of the locks in spa area broken so had to leave clothes in unlocked. Did not have full set of cups for the tea in the room, lighting so poor could not see to put my makeup on, fire alarm went off with no one checking people where leaving the building plus ventilation in bathroom not working. Not worth the money. As I flew up especially for a wedding this made it a very unenjoyable part of the weekend. Waiting for Expedia to handle refund.

Located just a mile or so outside Inverurie. The long driveway up to the hotel is in dreadful condition, full of large potholes. Has been for many years. The hotel itself is very nice, relaxing and friendly.

Very welcoming place with fantastic food and great staff

Went here for afternoon tea today, lovely food, what you would expect from afternoon tea. Staff were extremely helpful. Unlike other places we have been for afternoon tea they did not seem to be looking down their noses at us, as we are not exactly a 'posh' family. Price was very reasonable.

Beautiful place in scenic grounds, great staff and facilities would definitely recommend

Beautiful hotel, great food and fab spa! Ultimate spa break

Good food. Good evening. Could do with a change of menu though. Been the same for a while

beautiful house, rooms, surroundings and decent service

Very good food, service was a bit slow but a good experience

Service and staff lovely but rooms small and in need of an update. Not great value for the price.

Nice hotel, clean and decent rooms, staff where very helpful.

The staff at reception were friendly on arrival - the whole hotel is in need of refurbishment and bedroom furniture damaged and plastic sink in bathroom cracked.

This hotel was lovely, clean rooms, friendly staff and comfy beds. It was also very quiet.
Only reason for knocking off a star is the swimming pool had sand on the bottom which wasn t cleaned up for the whole week we stayed there meaning you could only use 3/4 of the pool.

Lovely place happy with everything I'll be back again my daughter booked us in and had a beautiful spa day we both enjoyed ourselves.

Thainstone Hotel is a lovely venue. They have a beautiful dog friendly lounge where you can relax with coffee and light bites. The gym is well equipped and there is a swimming pool too.