Jessica Tidey

Review of Thainstone House Hotel and Cou...

Unfortunately, we did have a slightly negative fir...

Unfortunately, we did have a slightly negative first impression as we were queuing to check in, as two young lads who were evidently in house guests, totally ignored the queue and walked straight past us to the reception desk, with no staff making any effort to ask them to wait in the queue. We had already been waiting for over 10 minutes to check in, due to a couple in front of us making a very lengthy booking, and this ate into our allocated gym time so we ended up getting less time than we had hoped in the gym as a result.
All of the staff were lovely, but I would like to give a special mention to the leisure staff. The girls were all very friendly and welcoming, and made everything very easy by explaining how each of our time slots worked for each facility. Our spa treatments were all lovely, and the girls were very considerate about preferences regarding areas to concentrate on or avoid.
Dinner was lovely, and came very promptly after we had ordered. Everything was presented beautifully and tasted great! Breakfast was also brilliant, and my eggs Benedict cooked perfectly!
The only real issue that we had was the fact that the bedroom walls were extremely thin and we could hear everything going on in the corridor and rooms next to us. This was not ideal at 1am, when the room above us was stomping about like a heard of elephants, and the room next to ours, with their bathroom directly behind where our bed was, decided to have a shower at stupid o'clock in the morning, followed by a very loud and lengthy argument of which we heard every word. This racket carried on for at least another 2 hours, so unfortunately none of us got a wink of sleep, making our relaxing break away slightly pointless. My mum also received a bill, which was posted under her door in the morning, despite the fact that we had informed reception on check in that our stay was all covered by a voucher, which we had provided them a copy of upon check in. This did however get rectified very quickly.
Overall, a great little break away, and I am sure we will be back again in the future