Tom Boyd

Review of Thainstone House Hotel and Cou...

Would Love to be able to give a higher rating but ...

Would Love to be able to give a higher rating but based on this stay I struggled to give it 2 stars.

The setting is beautiful and the entrance to the Hotel sets a high expectation, that the room swiftly dissolved.
The surfaces were shabby looking and worn on both the dresser and bureau, there's a red wine stain by the bedside and most of the information booklets, including the remote control were grubby.
The bed was not comfortable due to wear and tear.
The bathroom has an ill fitting replacement toilet seat, a dripping tap, visible corrosion on the pipe under the tap and stained/corroded flooring underneath. The remainder of the bathroom flooring is stained or worn.
This is an Executive suite.
These issues were raised at checkout and noted by reception for maintenance to look into.
*Update: after 2 Months there was no offer of compensation or a good will gesture, simply a two word reply "Sorry Tom".
Not good enough.