Carla Farrar

Review of Thainstone House Hotel and Cou...

Reception not obvious upon entry, Rooms small and ...

Reception not obvious upon entry, Rooms small and bathroom outdated, not maintained well. Late night disco in bar kept us up till one in the morning to which the hotel was powerless to get them to turn the music down, was told they where unaware there would be music when they took the booking. It was so bad you could feel the bedroom floor vibrating. After having complained about this three times I asked to speak to the manager and was told there was no manager on duty and no rooms available to move us. Smell of smoke in the corridors was put down to someone smelling of smoke even though several of us in that section could smell it really strongly. Pool water was strange and stung my eyes really badly for a long time, steps leading out of the pool area could not be used as that area had a hole in the surface. Hot tub had broken jet buttons. Many of the locks in spa area broken so had to leave clothes in unlocked. Did not have full set of cups for the tea in the room, lighting so poor could not see to put my makeup on, fire alarm went off with no one checking people where leaving the building plus ventilation in bathroom not working. Not worth the money. As I flew up especially for a wedding this made it a very unenjoyable part of the weekend. Waiting for Expedia to handle refund.