Texas Regional Medical Center at Sunnyvale Review

My husband and I got up in the middle of the night to take my daughter to the ER. We get there and are told that the wait time will be about 4-5 hours because they only have six beds and the last patient waited 8 hours. That is wrong on so many levels. How can you close a certain area of the hospital and then make someone wait 8 hours. If the hospital is short staffed they may want the hr department to start hiring doctors and nurses. I could have gone to parkland if I wanted to wait that long. Until they change some things I will never ever return to this hospital again.

I had my baby at this facility 2 years ago and it was the best experience of my life. They allowed all of my family and friends to visit while I was in labor and right before/after my emergency C-section. Dr Tamim and his team are true professionals. I would highly recommend this hospital!

my Mothers nurse was really nice, they explain things, and the rooms are nice

OSHA...needs to do a surprise inspection On their ER. I work in the medical field and walking to the room where my relative was I saw a lot of OSHA and HIPPA violations. I would not step foot in this hospital ever again. The staff is even worst there were a hand full of delightful staff members that day. I am shocked Baylor would put their name on a place like this...I Sure hope this will not effect the good reputation Baylor has. I also noticed the reviews posted on the website were all negative feedback. The responses from "owner" or a representative all said the same exact thing. They must copy and paste and just attach.
Its scary that a Hospital Only has a 2.6 star rating.

Im in the waiting room now and it is taking forever and a day and it aint hardly no patients in here. Lord what happen to the good old days when people wanted to work and was concerned.

My dad had to take my mom to the ER last night due to fever and abdominal pain - her regular doctor's admitting privileges had changed, so this was their first time here. They were so impressed with everything, especially the quality of care and the attention to detail. Mom came home last night and is continuing to improve. Thanks so much for taking good care of her!

About 4 months ago. I could I would leave a zero star. My mom got a bedsore here and now she is fighting for her life with a stage 4 bedsore and the bypass surgery she had only lasted for 2 months and clogged up because they didn't give her any blood thinners. If you love your family and friends then don't bring them here.

Horrible place I just walked out of the emergency room! Hippa violations, rude doctors, and long waits with an empty room... I just walked out and I'm in severe pain (which the Dr made worse)

The nurses and staff that helped me during my stay here were wonderful!!! From the morning of my surgery(Tuesday) to the day I was discharged (Thursday) they kept my mother informed about everything thing going on. Thank you all so much!!!

Very nice hospital Dr.Genatide was very caring and understand the emt Ms.Cinthia made my daughter feel safe ... thank y'all for y'alls care..

Poor, poor, poor service. Totally a NOT friendly facility. Receptionist worse one ever. Took my 9 month old baby who had had fever for over 2 nights, had not been eating, sleeping and for sure had been hurting in to the er on 6.10.18 and was seen by a doctor who didnt even do his job well. He saw my son and checked his ear and diaper area and said to me "there is nothing wrong w him. He is fine, he has tears which means he is not dehydrated. Go home and if he persist with fuzziness take him to his pediatrician on Tuesday" I left the place. My son was clearly in disconfort. Went home and tried to call him down without any success. After a few hours of struggling him decided to rush him to the ER but this time at Children's hospital where the story changed. My son was dianosed with Herpangina. First time hearing that. Gave him nedicine right away and almost immediately saw a changed in his face. Very disappointed at Baylor Scott & White. Will never ever go there again.

If I could give -5 stars I would. Do not go here. Doctors are incompetent and don t care about their patients. Trash.

Arrived at around 4:50 PM. They did an EKG and took my Blood Pressure. Sat until 7:45 PM. waiting to be seen. I walked out, along with about six other patients. People were hitting the door left and right. Hands down worst hospital I have ever been to. Even worse they said I would probably be charged for the visit becuase they provided an EKG and saw me in Triage. The people up front showed no sympathy. Actually looked relieved that people were leaving it was so crowded. One lady was there as long as me with a huge gash in her finger and they told he she needed stitches. Said she would be fast tracked. Almost three hours and no one saw her! Terrible!

Baylor Scott and White Medical Center was very acommading to me while I spent the night there.

I went to BSW hospital in Sunnyvale, TX after a hard fall. After X-rays and a CT scan, I was told I had double pneumonia and probably Covid. I was given 2 bags of IV antibiotics and was told my back X-ray showed no problem. With an oxygen rate of 100%, I was sent home with a prescription. With the help of 2 more physicians and another radiologist looking into the diagnosis, it turns out I did not have pneumonia nor Covid, but I did have a compression fracture in one vertebrae. How can you be wrong on everything? Side note - All the laughing/joking around amongst the staff was not helpful, when I was wishing someone would just come in and check on me or at least find me a pillow, as requested.

If I could give negative stars I certainly would. DO NOT USE THIS HOSPITAL!!! Find another doctor that performs surgery at another hospital. I HIGHLY recommend UT SOUTHWESTERN!
November of 2018, I paid $2,000 out of pocket up front on the day of my cancer surgery. Started receiving phone calls almost daily within two weeks after surgery, badgering me about paying the remaining balance of $2,500 ASAP. Billing of "Final Notice" remaining balance due in full kept coming in the mail as well. Billing department was very rude and threatening. They do not want to set up a payment plan with you, they want it all now. Normal people can't pay that kind of money all in one big lump sum. After much deliberation I finally was able to set up a payment plan of $100 a month until I could save to try to pay this off sooner.
My surgery was in early November 2018 and by July 2019 they had already sent my account to the Collection Agency in California. I had set up a payment plan with them a few months after the surgery at $100 a month and that was going well until I got the call from the Collection Agency in early July 2019.
Apparently, they decided they didn't want to allow me to pay month by month anymore and just sent my account to collections without even informing me. Plus, it took over 20 days to process my last payment and that was the reason according to Cindy that they sent me to collections.
I paid on June 6th and they didn't process till June 26th even though it cleared my bank a few days after June 6.
Cindy in billing was particularly rude and unwilling to provide contact information to the person(s) responsible to handing me over to a collection agency in California, Mnet Financial. I wanted to speak to the person(s) responsible for making that decision and she refused to give me the contact info and also told me that, "Sir, unfortunately, I can't just transfer you". It was 15 minutes till 5PM on Wednesday before July 4th and she told me, "It's late in the evening on the day before a holiday and most likely everyone is gone and there is no one to speak with".
After about 20-30 minutes on the phone with Cindy and exposing her/billing department error of suddenly cancelling our agreed upon payment plan and sending me to collections without my knowledge or any correspondence AND taking 20 days to process my last payment we were able to get Cindy to call Mnet Financial in California and "recall" my account out of collections and back to BSW.
I cannot tell you how disgusted and put out with this whole hospital system. They are horrible at customer service and taking care of their patients with respect, dignity, and empathy. My second surgery was at UT Southwestern and WOW! What an AMAZING hospital! BSW, I highly recommend that you take a lesson in how to treat patients from UT Southwestern. Never again will I come to this place, big mistake to have my surgery here.
To the hospital official at BSW that will be reading this: You know this stuff goes on in your hospital. You all need to sit down and rethink how you treat patients and how you deal with large amounts of money that patients cannot pay all at once. Your handling of patients/customers is unethical and demeaning.

went in with sick child no wait at all. we were seen, tested and out of there in 1 hour 40 min. kindness and explanation of what to expect was all there. I'm glad I went there instead of somewhere else. nice doctor and nurses!

my father was there 7/10/2020 and was treated very badly by the nurses staff there i will be filling a complaint first thing Monday morning and possible sue for neglet they would not listen to him or help him at all i called up there and was told another story do not come here at all period i will be taking him to the one in down town dallas they need to restaff i am only giving one star cause i caint post with put putting one on

Same as almost everyone else. Was brought in my ambulance Saturday and they told the paramedics to leave me in the waiting room. Yes, they were busy. Got fluids and sat for over 3 hours. Another guy waiting kept going to the restroom. When I said I needed to go but needed help, a guy took me by wheelchair. The bathroom was flooded, blood in the toilet, sink didn't work. When I got done I waited for him to help, he never came back. Finally I went to the desk and told them I had enough. They said they would try and hurry and put a sign by the bathroom. When they got me back I waited another 3 hours in the freaking hallway. Gave me pain meds and said they couldn't really help me with what was going on. The nurses were so busy decorating for Christmas, they didn't care about the other woman throwing up in the hall. This was horrible. I thought I was going to die in this place. I'll never go back. Can't wait for my bill.

This place is unbelievable! The way they treat patients is inexcusable! The worst bedside manner! I wouldn't take my dog for treatment at this place!

Horrible hospital nurses don t know what they are doing and treat the patients like they don t care and they don t even give the medicine at the time it is needed and when you call the they take their time to get to you. Would not recommend at all.

IM gonna tell you what y all have got to be the rudest most disrespectful hospital I have ever been to. My mom came in last might having a asthma attack and y all told her you couldn t see her. When a patient comes in that can t breath you are supposed to take her right away.

Absolutely the worst ER I have ever visited in the Dallas area. I live in the neighborhood right next to this hospital and went there due to severe stomach pains and vomiting. I've had this problem several times in my life. I've been to Dallas Regional Medical Center a few times for this issue as well, and they are TEN times better than Baylor Scott White MC.....Yes, when you can say Dallas Regional MC is not only better but at least 10 times better than BSW, there is a problem here.....
The nurses / medical assistants were very rude....You could tell they absoultely hated their jobs. They do not care about you or your health, they just want to process you and get you out of there as quickly as possible. They discharged me still vomitiing and having stomach pains. I HAVE NEVER been discharged from the ER while still having not been properly treated. Basically a waste of my money, and my insurnace company's money. I will be calling BCBS and filing a complaint on this hospital. I'll make sure to never go back here also. I'll gladly stick to Dallas Regional MC because they actually care about your health and you feeling better before kicking you out of the door with their boot!

Been waiting over 6 hours just to be looked at.. but no priority put in place how patients are processed. Sitting in pain and still nothing. Finslly had blood taken at 5.5 hours to go back and sit in waiting area. I should have gone to Doctor's where at least they rank you by your condition. Bathroom is filthy. No soap in another.. so much for being germ free.

Me and my kids have been here since 1030 pm and everyone that came in after us has gone to the back hooked up and sent home and it's 215 am and still seating in wait area. Never again in life I will be calling the nurse association on them this has happened to us to to many times.

Horrible experience. No bedside manner , very unorganized . got in pretty fast but was not takin care of. They made my mother(The patient)feel very uncomfortable and unwanted. Doctors and nurses were not on the same page and they lost my bloodwork... Never again

I HATE IT!! I've been here waiting over an hour!!

...PLEASE GO SOMEWHERE ELSE!!!!

My niece delivered her first baby at this hospital if that is what you want to call it. she had a horrible delivery. they broke her water with out giving her an upper dural. she requested it and they had to call an anesthesiologist which took over an hr and they would not give her pain meds. once the anesthesiologist got there her expected her to sit completely still with no kinds on pain relief. of course she could not, she was shacking from the pain, he tried twice and the refused to try again. her nurse then told her she needed to suck it up and be still. she is a very small built person (80 bld before being pregant). she had very very high blood pressure and they still made her go all nautral. now 3 days later she is still suck in the hosptial because of the swelling from pushing the baby out. i would never refer any one to this hospital. the night nurses SUCK!!!! l&d nursery. they would not come and get the baby or help them with feedings or changes. they are young, brand new parents and they got no help. NEVER GO HAVE YOUR BABY HERE!!!!!!!!!!!!

This place ain't fit for your worst enemy. I was so upset how the staff in the emergency room behaved. Was totally uncalled for.

Nurse staff was very attentive to my needs! Many times showing up before I could even press the call button, just to check on me. When they came into the room, they would take care of the primary reason they were there, and then make sure to ask if there was anything else I needed. What a great difference from other hospitals where nurses pop in to turn off the call button and then vanish like a puff of smoke. Physical therapists were smiles and positive attitudes. I had a remarkable stay for knee replacement. Food had taste and many choices were available.

Baylor Scott and White have a great overall reputation!! Unfortunately at this particular facility, I was not impressed. I had surgery and when in recovery,. I begged for them to let my husband come in to hear my discharge info bc I was heavily impaired by meds. They refused and wouldn't give me an answer as to why.. Both of the recovery nurses were unkind. When they finally let my husband back in the recovery room, I was about to leave. When I called back to specify my discharge orders the nurse in recovery would not answer my questions all she kept saying is to follow up with my primary care physician!! They also refused to write me a note for work! I had to go get one from my doctor's office. Pain in all! They didn't care. My anesthesiologists were great my RN's were great, just the recovery team was horrible!! Honestly I wouldn't take my pet to Baylor Scott and White.

I delivered my baby there. When I got admitted the nurses looked very nervous because I was ready to deliver and the doctor wasn't there yet. They told me to hold on with the pushing even though I was ready. When they realized we couldn't wait longer, they received my baby but did not know what to do with the placenta. They tried several times to take it out making me suffer more until they finally figured it out. They sure didn't know what to do with me the whole time. Later when they moved me to the recovery room, me husband startef to sneeze nonstop from all the dust on the curtains and ceiling. We have to change rooms where it was just a little better. A lady was sent to clean, but her intentions were to disperse all the dust around, so that wasn't great eather. Some nurses at the recovery area were nice though.

Worst service ever, most noncareing, understaffed , unprofessional care I have ever reicved. These ppl only have one doctor on staff and they don't even care about your health just rushing you out and charging up your insurance. Prescribing meds that don't even work for your condition. The will not allow you to talk to anyone for information on your condition or ask about your meds. I will never go to this debacle of a so-called emergency care location

The nurses that saw me seemed a little annoyed that i was there for a MVA that happened two days ago but the PA that treated me, David was really nice and understanding of my concern for my head injury. He took his time listening to me an addressed everything that worried me. He gave me the peace of mind i was looking for. He even gave me a work excuse without me having to ask! The nurse that discharged me, Eric was also very nice and explained everything to me all over again! The registration lady was pleasant. Overall my visit was no longer than an hr and a half.

On the morning of August 25, 2019 I was admitted to ER at 3:30am for a 6mm kidney stone. ER staffs were very helpful by giving me pain medication to calm my pain. By 5:30am the pain has gone, the ER female doctor said the CAT Scan result shows I have 6mm kidney stone and it is at the very end of ureter line, once it passed into bladder then i should be able to pass it on my own, then i can go home or seek further treatment.

The hospital send me up to room 206 for further test and i agreed to it. Around 6:15am, neurologist Nabeel Syed came into my room and introduced himself for 2 minute and not even shook my hand. He said he'll order more tests so he can make decision what to do next. As soon as Dr. Syed left the room, hospital financial lady came in & told me that the bill is about $12,000 so far. then ultrasound person came in and ran a test, said he found a stone in my bladder and even let me see it on the monitor. Then more nurses came in, then X-Ray came in to for X-ray. During all these time i request for some water but nurse Leah told me that Dr. Syed ordered not to let eat or eat until he said so. I wait from 6:30 am until 1:30pm, there no doctor or nurse came in to let me know the test result or what they are going to do. i called hospital requested to talk to nurse Leah and show up 1/2 hour later. I told her that i want to see Dr. Syed or go home if he isn't at facility. Nurse Leah said she doesn't know where Dr. Syed is and i can go home if i want to but i must sign a piece of paper.

RN Marla and nurse Leah came in with a piece of paper "Patient Leaving Against Medical Advice." Wow, i had been up in the room since around 6am until 2:30pm, all the tests were done early in the morning, haven't had anything to eat or drink for 28 hours, wasn't in pain anymore since 5:30am. No doctors at hospital was in sight to talk to me after the initial introduction, All tests weren't EVEN LOOK at even RN Marla admitted it. She said it wasn't Dr. Syed's fault when the tests weren't look at - sure, he is my doctor, it's his responsibility to get them done so he can make the next move, instead of getting the test results done at the hospital HE CHOSE TO GO HOME AND LEFT HIS PATIENT CHILLING OUT IN THE HOSPITAL BED ALL DAY WITHOUT KNOWING ANYTHING AND INCUR MORE HOSPITAL CHARGE AND FEE.

Even up until the time i signed that piece of paper, RN Marla didn't even know what time Dr. Syed will be back to hospital to get the test results and then see me. Dr. Syed is a reckless and careless - I wonder how this man practice his medicals - i guess mainly for the MONEY.

This was by far the worst er visit I have ever had. Will never return. Check in nurse Kate was the only one there with manners. Waiting for a room for hours. The list goes on and on. I asked for the complaint line number and they wouldn't give it to me. I will be finding that number and also calling my insurance company. Discharge paperwork had wrong reason for visit.

I would like to take away one of the overall 2 stars! With the exception of the ICU nurses and one floor nurse, this hospital is more dangerous to ones health than helpful! The cleaning staff should not be cleaning a gas station bathroom much less a hospital! We actually witnessed a maid open up a bathroom door and just move a wet floor sign and check off that she had actually clean it! In ICU for 5 days the floor was never cleaned and medical supplies were just let on the floor until a family member picked them up, but we do thank with all our hearts Jacy, Jo and Eva. Once down on the regular floor , (with the exception of Hilary the first night who treated him so good we almost cried when she left) things declined rapidly, when we left our father alone for a couple of hours to review Rehab centers we came back and he was dirty because he had gone to bathroom and dirtied himself then changed himself and sat there dirty for over an hour. No nurses to be found, we changed him cleaned him and called in housekeeping, we quickly learned where the towels, sheets, socks and rags were and just had to help ourselves, afraid to leave him alone again we continued to change his bed and clean him all night. The hospital was out of Depends. Nurses never around or checking on him . Then we were faced with how to leave him even to eat because we would worry, and of course vending machines out for days, cafeteria had short hours and a Starbucks in the lobby just to taunt us I believe because they were never open. If we had a dx on the the stomach problem we would have been better of to treat him at Again I thank Jacy, Jo, Eva and Hilary you are very worthy of your profession and help safe his life. I hope you find jobs in a hospital worthy of your kind hearts and dedication!

My mom had an emergency surgery and was in ICU for days but she is attended it with the highest level of care. I am grateful this is where she ended up.

These Doctors found my mom TRUE diagnosis after 9.Year+

Had my son there and was treated very well. The nurses were nice and sweet.

I just want to thank my Doctor who sent me to this hospital. Excellent services from the front clerk to the RN and even the Doctor. They were ready for me when I came in with High levels of sugar that my doctor had sent me to go ASAP. I was treated with respect and they were very kind. Also they explained everything they were doing till the end. I will recommend this Hospital to my friends and family.

I was a patient at Baylor Sunnyvale. I had an amazing experience with the wonderful staff over there. So grateful to God that I was chosen to be a patient there. I had an amazing physical therapist named Ms Manu Danny, she is very patient and very helpful. Had a wonderful experience with Dr Zhao. I would recommend this place for good health care.

Went to the er with my grandmother.The floor was filthy.Very rude employees.The nurse taking care of her was nice.The guy in triage slammed the window in my moms face.The trash was full.She waited 10 min.before someone took her to the restroom.Not a good hospital

I would NOT recommend this hospital. I was in the ER for over 6 hours and the nurse who removed the IV from my arm before I left just ripped it out of my arm and the whole cotton bandage that she covered it up with was soaked in blood. Now there is a huge red bruise on my arm and it is hard as a rock all the way up past my elbow. I don t remember her name, but she needs more training or needs to be fired so this doesn t happen to anyone else.

I spent 7 hours at the ER Saturday. I arrived with no idea what was wrong, but I was in sustained abdominal pain. After 3 unsuccessful attempts to draw a blood sample, 2 attempts to start an IV, and never once seeing a Doctor of Medicine (MD) or Phlebotomist, I was sent home. After 2 Imaging procedures I was sent home. With considerable pain and with no diagnosis, I was sent home. I am now at home with no idea what was accomplished by my trip to this ER. Now I expect a bill. For what end result? I have no idea. And from reading many other reviews I must say " NO! I do not think anyone is actually concerned with my experience and NO! I will not send more details to a the"link below" so that someone might follow up on yet another review like so many before me. I will simply travel to another hospital and start over.

I had a very positive experience at this hospital. Dr. Hariz was very responsive even after hours. His demeanor was reassuring and he solicited the opinion of other specialists as needed. The staff also conveyed these same values of a genuine care giver. Not everyone sees things the same way but I would not hesitate to rely on this team for all my medical needs.

I arrived, was taken care of immediately and the staff was great. I was admitted, stayed for 10 days and everyone was wonderful, the staff was great, made sure I was okay all the time, the food was very good. If there is a hospital need for myself or anyone around I would most definitely recommend this hospital as I had such a good experience there and everyone was very kind and respectful. I recommend it to anyone.

Wayyyy better then parkland.. Had a broken hand went too parkland i was told ill need surgery so they "Tried" to put it back in place but they send me home with way way more pain then what i went in with.. Went back the next day thinking theyll do something they told me it wasnt an emergency that i had too set up an appointment at one of their clinic with hand specialist.. Literally did nothing too stop the pain. Went too methodist and same thing they didnt do nothing. Came too Baylor. They took me in took XRays and they told me my bone was still placed wrong thats why my hand was soo swollen literally twice its normal size. They put me too sleep and fixed it went home with zero pain. Will most definitely recommend this hospital before you go too parkland. Parkland has nothing but students working for them... Oooooh and parkland still decided to call me and had the nerves too tell me that i had too go in and get surgery ASAP that it was an emergency but when i went cause my arm was killing me they told me it wasnt an emergency.

Dude the waiting room is not for sick people. It is straight up filled with people listening to their phone on full blast while the staff does nothing.

Oh my God I won't ever be able to properly relay to anyone how horrific and insane the incompetent nursing staff is at this sham of a hospital! After 4 hours after being brought in by ambulance, my daughter has been stuck 9 times! Yes 9! My daughter 23 advised all staff immediately that she had just had her medi-port removed due to it got infected and multiple blood clots so the only way to get a vein for IV on her was with a ultrasound machine. The nurses (4 of them) advised us that "nobody was trained on the new sono-finder machine" so they left her in room crying and in pain!
The first 8 times sticks they blew 4 veins and she was a bloody mess when I arrived. Livid I called their Director of Nursing and she came down, had an ultrasound machine brought in and between those 2 nurses neither were able to maneuver the machine and holdnit in place so 9th stick more blood and still mo IV! This is the poorest excuse for Healthcare I have ever ever seen. I am literally sickened by the lack of empathy or professionalism. This hospital should be shut down immediately before people die from lack of training!

Don't ever go here... they charged me $250 (which is to use their hospital). An then they charged me 6 months later another $250 bill but this was from the doctor... Good Luck

For the most part, Everything went well except for the BILLING! Thanks for the "balance bills". I LOVE going to the ER to later be surprised with one particular specialist (Dominguez) to later bill me apart from the hospital bills because "he is out of network". Because the first thing people think when they are in an accident and brought to the ER is, "are you in my network?" To every specialist encountered. How does this guy end up getting more out of me than the surgeon himself? Forget calling their billing to ask for a detailed statement. It's been four months and I still haven't gotten a call back!

Not a fun experience. Please do yourself a favor and go somewhere else.

My mom was treated here and her stories she was telling me was less inhuman. She was talk down at and talked to like a child. When a person is in pain how rude of you to talk to a elderly woman in pain in such a manner, I know this job can be stressful for I have worked in a nursing facility myself but you don't take that out on innocent people who are in pain and just trying to get better. I don't understand some people that's in this field that knows you'll going to encounter all types of people from different walks of life that it's ok to treat sick individuals in such away. My mom will never come back there. And for the record this was her first time ever there and certainly will be her last. That one star was hard to give considering her experience there.

Would give negative score for prescribing my 3 year old medicine she is allergic to , not once, not twice but 3 times and denied giving her a zpac. Charged for strep screen when the only thing he did was shine his cell phone light in her mouth. . Thats all. Give her a zpac Larry Dencklau. Thats the doctor who wont listen

My mom is at this hospital right now being neglected. Not a good hospital at all

Took my daughter here. After CAT scan they transferred her to Childrens saying they don't treat minors. I had to request her pain meds. Nurse or the doctor did not even ask her about the pain. I was forced to pay 500$ on the same day. BEWARE you not only receive bill from the hospital you will receive a bill from RAY HUBBARD EMERGENCY PHYSICIANS if you go to their ER which is not covered by insurance. The physician did not even do anything to bill for 2000$. My daughter ended up having emergency surgery in Childrens and we received BEST care from EVERYONE. Lesson learned that no matter how far the hospitals, PLEASE GO there even if it is emergency than choosing nearby hospitals with low ratings that EAT UP YOUR MONEY for POOR service!!!! Please go to Childrens or UT southwestern if you want to save money and to avoid these medical SCAMS.

Super nice staff!! However, not having a working CT scan machine is inexcusable. I had to be transferred by ambulance to a neighboring hospital for the scan. Then I was tranported back to TRMC. Fortunately, my injuries were minor. I hate to use the term "country hospital." But that was my impression. By "country" I mean inadequately equipped with essential emergency room facilities.

I was having a stroke and she kept asking me for my id

Used ER for my son on April 26th. He had severe pain, left lower area of stomach and pain in groin area. The ER Admin had him taken to the ER patient area promptly. They prepped, asked questions, hooked up IV's quickly working to diagnose issue. RN Gary was very attentive. The problems were with the others in the ER. You can le as rn a lot sitting behind a curtain... Two employees at the desk gossiping about others and the language was not professional (Profanity). Seemed like some worked while others tried to avoid it. Release from ER was a bit odd. Was told X,Y&Z would happen but never did. I stepped to the desk to be told we could just go if my son was able to walk. Smh... Needs improvement.

I m not sure what s going on at this hospital but they need to throw the whole staff away at this hospital and start over. I guess anybody can be a NURSE especially if you can be RUDE and talk crazy to people that are asking questions about there loved ones. The service in this hospital has gone downhill and SUCKS and it seems as if they only admit you just to milk the insurance and not actually treat you. Common sense would say if you are getting this many bad reviews that change would come. I guess a nurses job is really hard especially if a patient is only being seen once every couple of hours. I could careless about getting a response to this review just fix the problem

I have been to this ER twice within ten days, the staff treated me with respect and was very professional,Dr Courtney Johnson was VERY HEPFUL, PROFESSIONAL, in getting me in to see a urologist, I am more than pleased with booth of my visits to the ER, An would not think twice about going back should I ever need to.
THANKS TO ALL THAT HELPED ME THERE!!!!!!

Experience was horrible from the minute we stepped through the door. The front desk lady was extremely rude, zero communication or friendliness. Then the two nurses that took us back, one extremely young, extremely rude girl and young extremely young guy that seemed frazzled. While trying to weigh my very sick child even after I told them his exact weight they continued to try to hold him down. He was crying so hard at this point that he vomited and then the nurse finally stopped holding him down and insisted I grab him. We were then put in a room. Our son was given Tylenol then the doctor came in to see him. He asked what s wrong with him why are you here?! We told them his symptoms then he said he would send a nurse in to swan him. That happened 30 minutes later. Then we were told we would be brought Motrin and a popsicle. That NEVER happened. After another hour the doctor came back and said he tested negative for everything and since he s had more Motrin there s nothing more to do. We told him our child was never given the Motrin to which he argued with us like we don t know. Mind you during all of this it was between 2-5:30 a.m and every time a nurse or dr would come in they would bang on the door and wake my sleeping toddler. One nurse came in to LOUDLY stock the room, again while my child was sleeping, not trying at all to be quiet. This place is absolutely terrible and I wouldn t suggest it to my worst enemy.

The lack of precautionary measures is significant here. This place needs to be shut down.

This hospital is a JOKE! The staff is horrible not to mention uneducated! Now i have no complaint about the doctor. I think his name was dr. Johnson. The rest of them pure idiots

First I was put on a bed and rolled into the hall and spent approximately 12 hours in a busy hall with 4 other patients with no privacy at all. The doctors were rude and the one who was assigned to me, after I was admitted, came into my room on the second day and started yelling at me. He wanted to know why I didn't tell him I was a doctor he said if I had told him I would have been treated better. The food is so bad a person could die from hunger. Even the salads are bad they came with moldy cheese and rotten tomatoes. After being treated so poorly I requested to be discharged and to see another doctor or I would go to the medical board and lodge a complaint. I did get another doctor and it only took 6 hours to discharge me. They decided that they needed blood samples, lots of xrays and a tour of the hospital in a wheelchair because the person assigned to me was "new" and we got lost several times. It was not fun but this person may not have been telling me the truth I think she was doing what she was told to do. This was a horrible experience and I wouldn't wish anyone to experience even a small portion of what I experienced. If you ever have the misfortune to go to that hospital if possible run and run very fast away from them.

In hospital now..... great care and very thorough. Everyone has been so nice. Very impressed.

Unprofessional. Staff, in this very moment are laughing at a patient who seemingly be checked in due to suicide attempt. Doctor is explaining that she needs to be checked into a facility. She is behaving belligerent...by the way, everything is heard because medical "professionals" have not closed her room door. I'm currently in the hall being monitored becaus there aren't any rooms available (this happens). But as she becomes louder, the chuckles from staff members become more apparent. It's disgusting and sad to have to witness this. Workplace gossip exists and is inevitable, however no one seems to be aware or care that there are patients who can hear this. I'm listening to a staff member talk about another staff being in a bad mood and if they should "stand clear" until it's determined.

I went to this hospital one night because I was in so much pain I was in tears. They moved me through triage and took me back pretty quick. The doctor came in and seemed to be in a rush. He listened to me for a brief moment and said well I don't know what's wrong with you. I'll give you something to help you sleep and send you home. I told him that I did not want something that would put me to sleep, I want to find out what's wrong with me. A guy came into the room to give me a shot. I told him that I did not want it and he pretty much rolled his eyes at me. I was then brought discharge papers and a prescription for pain medication. I didn't even use it. I received a pretty hefty bill in the mail for this visit even though they were of no help to me at all. By the way I went to my PCP the following day and found out that I had an allergic reaction to the antibiotics that I was taking at the time which is what caused me to be in major pain. I used to love this hospital, but I will definitely never go here again!

Took my father in for low heart rate they kept him over night had all kinds of doctors see him but never got an answer or solution to the problem and I might add when he was released they never took out his ivy I didn t notice it till we got home and he took his jacket off not very happy at all

Wow just wow the staff is nice but takes so long I m here waiting for them since 3 and in a room waiting for the dr since about 545 they need to get in there game last time I m coming takes so long had white people go in before me when I needed more help I came in with a head ache,sore throat and small chest pains, there across the hall in a room laughing and talking I m really done with this hospital thx for the help if y all need to contact me Feel free wow still in here just talked to the nurse and in a rude manner said should of gone to your doctor he could of waiting till tomorrow he wasn t running a fever but had a fever of 101 ok never coming back lost a patient

my daughter went to baylor on sunday by ambulance the er said they could not treat her because they had a emergency she had broncitic bad my daughter tryied to get the doctor name and the nurse they would not give it to her and they were very rude if i can i would like to report them to the state or who ever over sees the hospital if its regulated my idaughter is disabled she has no income thats probably why they treated her this way some thing needs to be done and soon thanks i wonder if they treat everbody this way if you wont to know who the doctor and nurse was you will hav to check their hours on sunday12/18after noonaround 3 pm the doctor was older man the nurse was a black nurse if my only daughter had of died you can bet you would of had big law suite on your hands

I went to emergency room with chest and stomach pain they gave me a EKG , took Exray of my back mind you I got their around 3:30pm didn't leave until 9:45pm for them to tell me I have Gerd / Gastro reflux so I couldn't get meds until that morning Monday took meds so later that day I was feeling worse could not lay down couldn't sleep so I had to call ambulance to go to the hospital guess what I had Freaking Pneumonia been in the hospital for 4 days never again

I went at night, the doctor rushed me in and out it was at 2 am. I am young so I feel as if he did not take me seriously I'm 21, I was having shortness of breath, throwing up cause I was coughing so hard.. and mind you I dont smoke ... i try to take care of my body... and then after I left....literally right after I left I started getting hives .. the hives stayed for like 2 weeks... and honestly I feel like I'm still going to get them... I got the all over and I feel like he should not have just prescribed me an inhaler... wow. There is something else wrong ...

Took my son to the ER for side and chest pain. No lab work was done because the doctor said "all I'm checking for is a heart attack and he doesn't look like he's having one so I will let him go". When I asked the nurse if there will be any blood work done or anything she just said " The doctor doesn't take blood and just laughed ". It seems Clown school now gives medical classes because that is all they have here, are clowns! This place really needs a better quality of staff.

When you call to ask questions ahead of time they give the most attitude ever. they make you wait forever and are very rude. When someone comes for medical attention they should be kind instead of sarcastic and rude. I don t like the service at all. Very disrespectful.

i am being billed $1500 for an ER dr that i never saw, i was only seen by a nurse practitioner. and please tell me what cost $3000 to check out an eye i got paint in?? er was fine, the scam billing practices needs to STOP!

We took our 2 year old daughter to the Baylor Sunnyvale ER and it has been a nightmare. She hurt herself at 4:30pm on a Friday and the closest hospital was Baylor Sunnyvale. I should have sat in traffic for 1+ hour to take her to Children's, but she was screaming/crying and she couldn't move her arm so I thought Baylor would be a better idea. When we got a "room" in the ER it was called "Fast Track," yet the only thing fast was all the staff walking in and out getting to other patients. It was more of an enclosed hallway with uncomfortable seats, there may have been a TV but it was not on, and two doors which connected the ER to offices, I believe. My husband and I sat there for 5, yes FIVE, hours with no comfortable ER bed to lay our 2 year old in. So we held her for 5 hours while she cried because she was in pain. Then, it was time for x-rays. 2 techs came in with a portable x-ray machine, did not offer us lead vests, and took 4 views with her screaming and both of us getting every bit of the radiation. None of the x-rays showed anything significant, but I really wouldn't know because I never saw any of the images. Then a PA comes in, says it could be "milkmaids elbow," bends it and says that's not the problem. He said he wasn't sure what was wrong, so we were instructed to see a pediatric orthopedic surgeon the following Monday. They splinted her and waited longer to leave.
We took her to an ortho surgeon the following Monday...remember, she went all weekend in pain with a splint...and within minutes popped her elbow back and said it was nursemaids, then sent us home. MINUTES. They told us it was very common and said she should not have had to go all weekend in pain.
Right after that visit I started calling the ER asking to speak to the charge nurse or the head physician. I literally sat on hold for 30 minutes when I called, but no one would pick up. After I got the first bill, someone from the billing department called to remind me to pay and I explained the situation. After telling the story a couple times, I got in touch with someone in the ER who said they would have the head physician call me. I waited a couple weeks because I was told he had some personal matters he needed to tend to. But still no returned call. I've left 2 more messages and spoke to another billing rep (who called as a reminder again), yet still NOTHING. To top it off, we got another bill from a doctor who we never saw. I understand that the PA was probably just billing under this physician, but if a PA is in question about an injury, then they should defer to their supervising physician.
My next move will be speaking to the Texas Department of Health Services, Texas Medical Board, and Texas Department of Insurance if I don't hear from the hospital.

The worst experience I have ever had at a hospital. They only have 2 stars for a reason! If at all possible for you to make it to another hospital I advise you to save your time and money and get better and faster care. They will literally leave you to die in the lobby!

Terrible. My wife took my daughter thinking there may be appendicitis. The doctor was easily able to determine that there wasn't appendicitis. My wife did not want additional Imaging or blood work based on what the doctor had said. Regardless our daughter was forced to have blood work and additional Imaging done. When the bill came we were billed for all of the stuff that we specifically said we did not want. In this case the hospital for scare that was did not desired and did not listen to the patient or the patient's mother, my wife. The bill has no phone number for contact information for the billing so I am unable to dispute this bill. I have called the hospital on many occasions leaving voicemails with the billing department, the office manager, the financial aid department, and more. No one will return a phone call. So it is impossible to dispute a bill with this Hospital. I even called Baylor in Dallas cuz they have a publish billing department, the people there were so nice, they are not affiliated with this Hospital even though they have the same name. They even put me on hold and tried calling several people themselves. They also had no luck. Stay away from this Hospital. It's terrible.

I have been there several times an was treated good with caring staff

If I could give a ZERO or Negative star rating, I most certainly would! I d rather pass away over stepping foot back in that hospital! They have absolutely zero concern for patients in the emergency room. And are obviously unorganized to the point of not being able to call anyone back for 45-60 minuets at a time. Never again! I d been there since 8pm. And left at 12am without getting helped...

Slow when patient is in pain. Still uncomfortable when leaving hospital and didn t even give me a reason for why I had the pain. The nurse was nice and did as best as he could but the doctor and rest of the staff were not reassuring or helpful. Day home from visit last night. Still uncomfortable and in pain. Didn t have a problem making sure they had payment before releasing me. Didn t even let me finish my IV before kicking me out the room. I told the doctor all my symptoms and he acted like it was his first day of med school. Looked at me confused and didn t even tell me what he thought it was. Very disappointing. DO.NOT.GO.HERE

I had to have a day surgery and my experience here was amazing. All of the nurses and the anastesioloist were very friendly and very professional. I had never been to this facility but would return for anything I ever have to have done again.

I had to be rushed by ambulance in the middle of the night due to extremely high fever. Ugh it was the flu! The staff took such great care of me while I was there. Have been here a few times before and with other family members. We always had a pleasant experience.

Nurse hand girl a paper for a patient the nurses throw it around to each other then throw it on floor remind you i am watching them they think its a joke that someone dont feel good take it serious nurses then the lady up here is playing loud music r&b and mean time they have my sister in hall waiting on a room with head ache and this lady has no consideratiom shes got a patient in hall way with sever head aches and she thinks its all about her i seriously throught it would have gotten better since it became baylor nope hasnt

I was scared about my special needs son having surgery here after reading all the reviews- BUT - it was a great experience. From the admissions to all the nurses - very helpful, attentive to my disabled son's needs. Pre op nurses took their time and had patience with him, when he didnt want to get a iv - took them 30 minutes to convince him to get the iv - never once did they show any sign of aggravation from his refusals. Recovery nurse made sure we were well informed and gave us helpful suggestions to aid in his after care. They kept us informed during his surgery. I have no complaints at all.

This place is a fing joke take my mom there in sit for 8 hours just to see the drs and the nurse laughing in playing around like they didn't not have a job to do

Triaged in quickly with only a short wait to be taken to a room. ER nurse were caring and professional with their care. Excellent job.

I am sitting here with my 6 year old who is suffering with a severe ear ache. She has blood coming from her ears; these nurses are literally out in the station playing, talking drama; about patients and personal things, joking, and haven t been in here at all; this is supposed to be fast track but I ve been here since 9 am. I watched a doctor put his fingers in the charge nurses ears playing around and none of these nurses are wearing masks. This place is turning into Dallas Regional. Nasty.

From the first part when I walked in the lady on the desk was very bland and kind of rude then when I went into the area where they checked the vitals and wait the man was very rough with my son and when he checked him for RSV and the flu he told me to put my son back to my chest and when I did that he shoved me back and shoves the swabs straight up his nose where my son held his breath and started screaming it was very uncalled for and when he told me that he was going to give my son Motrin he handed me the nozzle and told me to do it which that s his job not mine and then when I told him that you know this isnt a normal syringe that I couldn t do it he told me well lady you better learn how to So for one that kind of irritated me and then when I went to the doctors room he told me my son had RSV and said that he couldn t give him any medicine and I let them know he hasn t slept in 24 hours hasn t ate, throwing up And had a fever of 103 but told me next time to go to children s if he stops breathing or can t breath or gets any worse Which is 26 minutes away from where I live and with traffic is almost 45 minutes my son is six months old and come to find out the next day when I take him to the doctor he has strep throat and RSV so why is this er still here???

Four weeks ago, I went to Southwest Regional with a major life threatening emergency. They quickly took me in, assessed my condition, and administered the treatment. I was admitted for a three day stay, including a cardiac procedure. I found them to be very professional, knowledgeable, and courteous. I will definitely return for any of my future needs.

Do NOT go to this hospital if you have other emergency options, mom was taken by ambulance there The first day we finally got ahold of someone in the OR to find out she was having emergency surgery. We had to call several times to get this info. No one called us to keep us informed. They would not let us come up to the hospital during her surgery. We cannot get any information on her. We call and get transferred around. Second day of trying to get information and no one will answer at the nurse's desk. We have called multiple times over the span of several hours trying to get ahold of someone but no one is answering except the operator. This is the worst experience I have ever had with a hospital.

I think people can write 1-star reviews all day because of a bad experience. This is no different but it is not due to a rude staff member or a long wait time. A severe medical problem was not addressed. Rather than a room for privacy we were tended to in the hallway near the emergency room ambulance entrance. High bills are expected but at least make them reasonable for the service provided. We went to a second hospital a day later and thankfully the situation was caught in time to still have an effective remedy. Bad service is one thing but forgoing a simple,requested test to clear the room which could have resulted in loss of life is unacceptable. The drive to better hospitals might not always be an afforded luxury but if this place can be avoided, avoid it.