Terra Gardens Nursery and Bark Review

Great service and quality soil as usual. The gentlemen even took the time to back blade the soil to get the clods out.

The small items were about a dollar more than what I wanted to spend and the large items were overpriced by almost $20. The plant variety was good but the quality was a little lacking. The staff was friendly and willing to help.

They broke a gutter during a delivery and never called or decided to bother fixing it

We have had several deliveries from Terra Gardens this spring. They were all delivered by Shannon. Very friendly and very good service. Highly recommended!

Terra Gardens is one of the best places around. Employees are knowledgeable and very friendly. Jason does a great job of helping me get what I need and works very hard out in bulk products area.

amazing selection. whole huge greenhouse full of house plants, tropical, and bonsai. highly recommend this nursery.

Just had our first bark delivery. Brian arrived on time, dumped the load very tidily and was helpful with my questions about future deliveries. We have shopped at the nursery in the past. The plant variety is nice and everything that we have brought home has been healthy.

Called a little bit ago to ask a question about prices was asked to hold and was on hold for 6 minutes which I m completely fine with I understand they are busy. So after waiting there is a stop in the holding recorded message so I m waiting for the person to answer and instead of answering they just completely hung up on me. If that s how you treat your customers over the phone then I m not going to waste my time coming here in person to be treated bad.

I called Terra Gardens on Wednesday and they were at my house working on Saturday! We needed bark dust blown in to our front and back yards. From the moment I called them everything went smoothly. The staff member walked me through how much I needed and we figured out the best date and time. The guys who came out and did the work were so nice and professional. They arrived at about 8:30am and left at 10:45am. The bark dust went in neatly and accurately in all of our beds. None of our existing plants or flowers were trampled. When they were done they used a blower to clean off the sidewalks and driveway. I will call Terra Gardens for this work every year. Thank you so much!

Good always a good place to get your gardening stuff.

Tried to buy 10 boxwoods. No one would help me. Stood around for 10 minutes waiting. One worker said "Sorry, I'm on the phone" when she literally wasn't and was just standing at the computer.

We had a great experience with our delivery from Terra Gardens last week. Our delivery driver, Ken, was very friendly and prompt and did a great job!

Thanks!

Firstly, Terra Gardens is a lovely place to purchase quality plants that are beyond lovely.

Tim, went above and beyond to assist my Fiance and I when we went to check out. Helped me pick out multiple types of rocks and mulch, went over bagged it up and loaded it for me too. Super friendly, love when people are so willing to help!

Dan, your Bonsai class was wonderful, hope to learn more over the years from you.

Great selection and a few unique items. Staff was friendly and remembered us from our last visit

Visited twice this month. Very nice staff yet very few annuals. Prices for both annuals and perennials way too high.

We wanted to use bark in our flower beds but didn't have a clue what to buy. Carlos Hernandez was very informative and helpful and it made it easy for us to make a good decision. Our bark will be delivered in a few days and I am really excited on how my yard will look. Thank you Carlos. So many plants and beautiful things to see, I'm highly recommending terra gardens to anyone that asks.

Today I visited Terra Gardens Nursery and received exceptional service from Mick. I found him to be very knowledgeable, patient and resourceful!
Thanks for all your help and suggestions.
Gloria

Great place, very helpful. Lisa C. Helped me pick out the right plants for my needs

***THEY DON'T BACK UP THEIR PRODUCTS. DON'T WASTE YOUR TIME AND MONEY!*** Purchased 18 plants and half of the plants were dead or dying within 2 weeks. I kept them all in the same location and cared for them the same (equal watering, rain, sun, and shade.) Not only would they not exchange them, they told me I was neglectful. ***I purchased the same kind of plant from Homedepot a few months back and they are all still alive and well, and with a 90 day garantee! Terra Gardens only exchanges them within the next day.*** HOMEDEPOT: cheaper, better quality, and an amazing return period.*** Now I know better, and I hope this helps you before it's too late. Happy planting!

Terra gardens is a joke. Terrible customer service to say the least. I have been a customer there for years and have spent thousands of dollars there. I recently bought their organic mulch as a top dressing for flower beds as stated from their website. After it was spread by hand and it rained once on it. Tons and tons of plastic and garbage came to the surface. I called and spoke to manager Tammy. She admitted that they are currently and have had issues with this product. She tried to turn it back on me stating that it s because people put garage in their green waste bin. She first stated that there is nothing I can do for you that s just the product. I said that I am unhappy and that I am the customer. Terra Gardens should have told me about the problem they were having before I bought two truck loads of it and spread it by hand. Tammy says well next time you come in I will give you a discount . What happened to customer service. We will take our business elsewhere.

Great for mulch and bark but thats about it. Their prices are so high and not the friendliest staff.

Best indoor plant selection in town. My wife and I have been going here for years and the variety and quality are always top notch. Not to mention the people, you can tell they love what they do. Once we have a house you bet we will be shopping for outdoor plants there as well.

We had 4 loads of lawn soil delivered this week and were very pleased with the quality and professional delivery from Shannon and others.

they are under construction, and you can see it will be awesome when completed, i would have given 5 stars because i see the potential, however no one offered to help me and i was buying a tree, 2nd one in a week.
the prices are almost double from Godfreys nursery, which is an awesome place, but terra is closer and more of a place i go when i know what i want.
i will update my review when they complete the renovation.

1.5 yards of crushed gravel was just delivered to my house, only an hour & a half after a I made the order over the phone. Shannon (the person who made the delivery) was friendly, professional, and efficient. Nice job Terra Gardens!

Terra Gardens is the best garden center in the greater Salem, Oregon area for trees, shrubs, flowering plants and all of your gardening needs. I've purchased a Northern Red Oak and Sugar Maple trees there, along with flowering plants, and starter plants for our home garden. I've never been disappointed with the purchases I've made from Terra Gardens, and the staff there is knowledgeable, and so very friendly and helpful. I will always return for all of my gardening needs to be sure!

I can always find some one to answer questions, any day of the week. Randy Jo and Karen are very helpful and quick. Willing to help load heavy items for me.

Terra Gardens is wonderful. Here are the following items to review:

--Gravel and Mulch Delivery: Shannon Delivered everything perfect. She communicated clearly, professionally and was joyful. We got mulch and gravel that was top quality for a good price.

--Plants: Our kiwi, raspberries, and blueberries from last year are healthy and our new plants are doing wonderful this year (apple, veggies, and more).

--Staff is knowledgeable, helpful, and fun.

Terra gardens is also really good about having quality items that are appropriate for this region. They are my go to for gardening and landscaping.

Amazing place, great people, excellent selection of plants, houseplants and much more - curated and cared for by experts. It's the only place I go for plants and soil/rock/mulch because I know they have high quality products and that I'll have a great experience there - it's a gem!

Called on phone guy with accent told me he had many trees that I was looking for drove about 40 miles to get here. They didn't have anything even close. Told me well sorry and walked off. Felt like they tell you they have everything to get you there. Wasted a lot of my time. Will not get my business and I hope anyone that lives alittle way from them thinks twice before driving out to buy from them.

Super helpful and nice I was able to get what I needed and with my kids. I will be back when. I need more Bryant was awesome! And everyone else.

This is the first time we have had barkdust blown in.
We have a huge yard and this was amazing. I wish we had done this years ago.
Ill never shovel bark again.
Steve & Ramiro were amazing!!!

This place is great! They have a huge selection and the staff are always so patient and willing to answer questions, and get others to help when they want a second opinion. They seem to really care that you get a successful garden out of their products! I m a new gardener and the plants I ve gotten from them are doing great after I followed their advice. I love how flexible they ve been with trying to keep staff and customers safe, while staying open, during Covid time. Happy to have found this local gem and give them my business!

Wanted to order a tree that they were out of and I had called a couple times and they never called me back. I went in there and the lady who does the ordering was super rude. Too many other nurseries around for me to be giving my bizz to them, NO MORE, see ya!

I love this place!
Huge selection of plants , garden supplies and landscaping materials. The owner has a wealth of information is is really fun to talk with.

Steve and Ramiro applied barkdust to my property on 8/18/15. They were on time, polite, answered all my questions, and went right to work. They were careful and cleaned up thoroughly after the application. I was very pleased.

Jason R has done a fantastic job of loading my rig the last few weeks. Always has a smile and directions are always clear even from the cab of the loader. Thanks Jason.

I went to Terra Gardens today to buy bushes. Randy Jo was very helpful! Best customer service ever!

They seem too busy to help you if you actually need more help than just buying what they have in stock. I'm new to gardening and reached out via email near a month ago about getting and caring for two particular plants. I'd get a response but then communication would just stop dead and I would have to reach back out more than once to get an updated response. It seemed like all the effort for the sale was on my end. I really wanted these plants since I had them at my childhood home and since they were close by I decided to just stop by instead. I didn't want to miss the opportunity to plant them this spring like I missed out on last spring. Three people helped me. A man greeted me with a smile and went to get someone to help me. The cashier was super nice and friendly and made chatter with me about plants as I checked out a couple smaller plants that I didn't originally go there for, and recommended me potting soil and gave me her expertise. But the person who helped me the most came off as obviously being pulled in a hundred different directions and I felt like I was being rushed and a bother. The two plants that I really wanted in my garden needed to be ordered. I was told by the person who was rushing around that they would order them in for me and then give me a call and that was the last of it. They never retook down my name while I was there or any of my information to reach back out to me and I never saw an order slip or paid for these plants which I thought was weird. I assumed they remembered my name and email since we had been communicating that way but I also never got an email confirmation back from them that they had placed the order. Frustrated, I gave up a week later and found at least one of the plants that I wanted at Lowe's and did my best to Google the information for caring for it. I was really sad because I really wanted to talk to someone first hand and wanted to support a local business. So, good place to go if you just want to walk in and get what they have, but not so great with helping you seek a particular plant, place an order, or seek advice on plants.

Called first to see if they had a particular tree and they said they had it, and several other different selections. Asked for a price range and was told $40.00 and up. I went down there based on their website, and speaking with them. When I got down there the selection was minimal and the lowest price they had was $163.00. Total waste of time and gas. While I was down there I noticed that their prices were higher than other retail nursery's, as well. Do yourself a favor and skip this place, it's a total rip off!

Its was full of beautiful plants they were really priced but definitely worth it when talking to the lady she definitely helped us and was very kind and easy to talk to overall great service was preformed all around

Really friendly and easy to order, change my order and reschedule my drop off all in one day. They put up with my insanity. Lol Shannon, our delivery guru, was great and sweet as pie. Please someone put a/c in those trucks for them. I'll definitely use them in the future and recommend them to others.

Prepaid to have bark blown in and after no one showed up for thirty minutes finally called to check and they said they weren t able to complete the job because of our location. Very frustrating to wake up early on a holiday to meet a worker who does not show up and receive no call or warning from the company. The only positive is that they issued a full refund. Very poor communication on their part and we are very disappointed.

We had a soil delivery last week, and Shannon was fantastic! She was on time, friendly, and very skilled! We highly recommend Terra Gardens.

Today was the first time I d been to Terra Gardens and I had an awesome experience. The employee who helped me, Aurora, was amazing. She showed me all around the nursery and helped me choose the plants I needed. If you re looking for excellent customer service, great prices, and a wide variety of indoor/outdoor plants, you should shop here. There s even a bonsai section it s a pretty cool place. I m definitely going back for my future plant needs.

Terra Gardens always has what I'm looking for....even if it is something other nurseries don't have. Staff (including on the phone) is always willing to answer questions & will accurately tell me if they have what I am trying to find. Yesterday, Aurora helped me find exactly the tree I was looking for. She & Eric carefully loaded the heavy, 6 ft tall tree in the back of my large SUV without breaking a branch! They also loaded all the boxes of annuals I had purchased. They were pleasant throughout my entire time shopping there. I drive a long way to Terra Gardens just because of their wide selection of plants &, especially, because of staff like Aurora & Eric.
Thank you!

Karen assembled a beautiful gardenia plant gift as a gift to be delivered tomorrow. She was creative with her ideas, flexible, she gave me options for various pots and came in right on budget. Karen was patient, most helpful and showed professionalism throughout. I recommend Terra Gardens and Karen.

Great customer service! Alexia walked with me during my entire visit and helped me pick the perfect plants for my apartment. She was super helpful and showed good knowledge of the products!!

Shannon was on time, efficient and courteous. I love working with these guys and will be back on Mother's day to pick up plants.

You're not likely to find a better local garden shop. Great customer service!

This guy named Mick hunted us down and gave us tons of information and made sure we had what we wanted or needed.

Stellar customer service and a wide variety of items. Staff is very knowledgeable and able to provide advice and answer questions. Locally owned managed by a wonderful family!

I've been going here for years , always great services and everyone there is always been able to get what I need

Bryant was very professional and quick delivery. I would recommend Terra Gardens for all your rock, soil and plant needs. They offer lots of options and friendly service. I have not met anyone that hasn t helped me with my needs. Thanks again for great product and superior service!

Love this place. The staff is so knowledgeable and friendly. They have a beautiful selection of plants both indoor and out.

Got some really nice houseplants for a great price plus an additional 33% off. Pottery was 50% off as well! Good stuff

Over the past couple weeks my wife and I have been to Terra Gardens 3 times to get flagstone for a backyard project. Each time we have been pleasantly greeted and well treated by an employee named Bryant. He explained each of the available flagstone options, asked helpful questions, and gave us options in a very non-pushy, genuine, and practical way. We have had a great experience and I attribute much of it to excellent customer service. Thank you Bryant!

Nice selection of indoor plants and great prices! My first time, I'll be back!

I love this place! I'm personally a houseplant collector, and I'm usually impressed by their collection. One of the employees had told me that they've been trying to carry more houseplants and figure out what people like, so if you've looked before and weren't impressed, try again!! They also have a great selection of outdoor plants.

In the building where you pay they also have some gifts, air plants, bonsai supplies and other miscellaneous garden supplies. Terra gardens is definitely worth the visit!

Ordered barkdust this morning figuring it would take a couple of days to be delivered...nope, today. Brian called to let me know he was on his way, dumped the barkdust right where I wanted it. I was impressed. Thank you Brian!

This weekend we went to Terra Gardens looking for some rock to complete a backyard project. We didn t know exactly what kind of rock we wanted or how much we were going to need but Brian was extremely helpful! He walked around with us, explained the choices and even helped us calculate the amount of rock we would need... based on our rough estimate of the space. Today I had to go back for a few additional bags of rock so I called ahead to make sure they could have them ready. Carlos took my order over the phone and even double checked to make sure it was the same rock we had purchased the day before. When I got got there Brian gladly helped me load the rocks into my car since I was alone, I didn t even have to ask for help he just did it! We will be coming back here for all of our future outdoor projects. Thanks Brian for the great service and experience.

We have been getting our plants and landscaping materials from Terra Gardens for the last two years - not only have the prices been reasonable, but the advice has been priceless! In particular, Mick has helped us navigate the differences in successful gardening here vs the East Coast, and has patiently answered all of our questions with common sense and humor. We have purchased flowers, seedlings, mulch, gravel, and various garden supplies at Terra, and have been pleased with the quality. Thanks to Terra, we have a yard we can be proud of!

Nice place.. Early in the season. Local business owners. Might pay a little more but worth it.

I have been going there for over 20 years. The employees are very helpful and have Excellent customer service. I have never had any problems with anything I have purchased from them. This year I needed to put in new fruit trees and grapes due to moving to a new house. Unfortunately the fruit tree I purchased had bug problems that they admitted knowing about and one of the grape plants was dead. I went in to get another grape and find out what was the problem with tree mainly so I knew what kind of bug I might be dealing with with my other new trees if they spread . One of the employees told me they would give me new grape and new tree cuz there had been problems. I wasn't really wasnt expecting a new tree, just wanted to know what problem I had. The grape though I thought needed to be exchanged I just got it and it never did a thing. A lady in management had to approve the exchange and was very rude and belittling even after I told her I had not come in here with intention for them to giving me replacement plants and I didn't care if it was gonna be a big deal IjI would buy a new grape and the tree I just wanted to know why it died and the employees were the ones who had said they would make it right. But she just kept on about how they don't replace things like grapes or anything they sell that's barefoot which if I'd known it's a gamble to buy these things for such a high price I would have purchased them somewhere else. And I have bought like 20 trees from them and was never told if you don't purchased and use soil conditioners they will not honor the tree. I don't think that even if I did it would have stopped beetle borer that were already in it at purchase. I am really disappointed in there what seems to be attitude about how they are treating loyal customers I have spent thousands of dollars there but treating me like I was trying to scam a new tree and grape was not necessary. So even though I need many new items I will not be purchasing from them in the future sadly.

My sister and I went there to buy rock slabs for her pond. Bryant was there right away to find out if he could help us. He moved all the slabs so I could find small ones, then put them on the cart for us. After weighing them he loaded in the car. We couldn't have ask for better help then Bryant gave us. Thank you so much for all your help.

Friendly, helpful staff and they always have what I'm looking for

Organized garden center, lots of plants and materials selection. Ultimate goal this time was natural stepping stones, and they have nice flagstone. Bryant educated us and helped us select/weigh/purchase. Next time I would love some of the gorgeous and unique accent planter pots.

!! Bought an indoor plant which was very expensive. After having it a couple days, noticed that it is covered in aphids, spider mites and white flies. BE CAREFUL about the plants you buy!!!

We ordered five yards of premium bedding mix this morning, and got it delivered this afternoon. Brian brought it out, ahead of schedule, and had ninja level backing skills! We wanted it in the driveway, but had an electric line in the way - he managed to get around the line and put it in the driveway anyways! Going back tomorrow to stock our newly built raised garden beds.

I love Terra Gardens Nursery and Bark! The staff is friendly and helpful, and I always find interesting plants there. I especially love that they stock medicinal and culinary herbs there.

Great selection of indoor plants. Overall very great nursery with lots of variety.

This is the best place to find any house plants in Salem, I am also getting all the help and knowledge I need from Aurora, she's wonderful. thanks!

Very knowledgeable staff, great prices, had a delivery of rock, the driver was on time and super friendly

I was quoted one price on hazelnut shells then charged another almost another one half times what I was quoted and then was told that they went up due to demand and that was last year's price I will not go back and strongly suggest if you have another option for your gardening need use it

I love the plant selection here! They have very knowledgeable staff and great prices! Highly recommend.

I m so happy I stopped in today. I finally found the plant I ve been wanting for months. They also had a lot of plants that were unique and exclusive for decent prices. I m definitely going to go back in the future.

Great dirt and rock prices. Plant prices are on the high end though.