Bianca Runnels

Review of Terminix International

Like others who have reviewed Terminix. My experie...

Like others who have reviewed Terminix. My experience has been horrible since the day they started my service & I absolutely REGRET contacting them. First, I have spent $9600 with this company only to be lied to, I feel like I ve been cheated, and taken advantage of. They came out to clean and insulate my attic and was supposed to set traps out in the attic, & come back a week later to check the traps. After my follow up I learned that the traps were never put in place & the follow up tech who came out never knocked on my door to speak directly with me, he just went into my garage, into the attic and left. I then had to call him to see why he had just left without giving me any update and that s when he informed me that there were no traps & that he d need to put in a work order to have them placed in the attic. Needless to say, that work order never got placed, so I was forced to call and make the appointment for that. When it came time for the tech to show, I received a text stating that he wouldn t make it and that he d have me rescheduled for the following weekend. -Understood, things happen. The following weekend came and I called back to confirm my appointment and ended up on the phone with a RUDE male agent who wouldn t know how to empathize with a customer if he actually tried to. After reporting him and asking that a manager call me back (on multiple occasions) I did get rescheduled, but I am still waiting on the call from a manager to address their rude customer service agent. Because of this interaction with this particular agent and the fact that I have had to jump through hoops to get not even half way decent service; I have cancelled all of the other services with terminix and absolutely won t return as a customer or recommend them!