Team Toyota Highland Reviews

Got an appointment with one day notice. Was taken exactly on time with a warm waiting room, free coffee & cookies , TV and magazines. Very friendly staff who showed their findings and prices for approval before proceeding with work. Also they washed the car. Who could ask for more! Excellent

Between my brother and I, we have bought 3 cars from James (Jimmy). Nothing but great experiences working with him on our car purchases. Thank you!

Dan was my associate. I purchased my vehicle in 2005 from this dealership. I had only used once and the associate was not helpful. Gave no recommendations for potential services needed.

Decided to try again to see if I want to.use for my next purchase. Dan got me in as per my appointment, pulled up record, accepted online coupon, sent text and email with recommended services. Very state of the art, items were itemized with you having the ability to defer or have repairs done then. Dan answered all my questions professionally and honesty. Dan was amazing. Waiting room very clean and comfortable. Please tune television to any channel other than infomercials.

Thank you

My family has been purchasing several vehicles from this location and they have always been great. I purchased my 2020 camry a week ago and my experience was great and Amyla was great to work with and very professional.

Let's go. This was my 6th deal with Jake Fleming who I met at a Campagna Auction in September 2017. He wanted to be my car guy and that was a match made at Campagna. Since deal #6 I have already done deal #7 and I don't think there is a better recommendation than that. No pressure Jake will find what you are looking for even if he has to go and get it from somewhere else.

I recently bought my first car from Toyota Schererville with Rick. He did a fantastic job and made my first experience enjoyable. I would definitely buy from him again and go to Toyota.

Don't waste your time with this dealer!
After their call we made an appointment and they guaranteed that they have car that I want and promised me a good price. I had to drive for an hour and a half to their location. When I came it turned out that they haven't the car which we have talked about and the price was much higher than they promised me by the phone. So I wasted about 3 hours for nothing.
Don't trust them and don't waste you time!!!

Team Toyota sales and service is the best dealership in the area. The new dealership is state of the art. I have been bringing my Camrys to Team Toyota for service for the last twelve years. The factory trained technicians are outstanding.

Excellent experience from start to finish! In addition, very responsive and communicative from the time to scheduling a test drive and after the purchase. Amyla was professional, courteous and attentive to my needs, all while being very knowledgeable with the car details. She was very calm and accommodating throughout each step of the process, I highly recommend her to assist you. Also, every staff member was kind and very helpful once I walked onto the property, which I loudly applaud for the high quality standards and level of service this team presents! First time Toyota buyer and the overall experience witnessed at the dealership has secured a loyal customer for the next purchase! Thank you and greatly appreciate the amazing experience!

I was greeted by very friendly and professional employees. I was there for full service and didn t even wait for a hour. Guaranteed satisfaction with Team Toyota in Schererville Indiana.

I had a great experience with Rick, he was super thorough and had great knowledge on all types of cars. 10/10 would recommend!

Parts Department inability to simply look up a part, which i believe is the primary responsibility of that department was shocking.

I usually don't post reviews but I felt the need to warn others. I was close to purchasing a used vehicle with 150k miles listed and showing on the odometer in the pics of the vehicle. After negotiating, I almost agreed to a certain price a little higher than I wanted to spend, when I was moved to check the Carfax before purchasing. Turns out, there were multiple maintenance records of the car being well over 150k miles and the most recent odometer reading was actually 205k miles. When I contacted the seller about this, he insisted it must have been an error or mistake by those servicing the vehicle. I told him I can not say yes to the deal until this is explained, as I would definitely need the car to be a little cheaper if those are the actual miles. He said he would look into it and called me back 2 hours later claiming the car had been sold for a higher price. Yeah...sure lol. I assumed he was lying due to not wanting to address the discrepancy but if true, I told him I feel sorry for whoever purchased it at that price when the Carfax proves the miles are much higher than the odometer says. Again, he claimed errors but that does not explain the MULTIPLE records showing the car being well over 150k miles. I think someone tampered with the odometer to reflect the miles being less than they actually were. BEWARE. If this is how they do business when selling used vehicles then they can't be trusted. Whoever bought that car got scammed and I clearly dodged a bullet. ALWAYS GET THE CARFAX!!!!

I purchased my Avalon at this dealership in January 2014, this was my first 5,000 mile check-up, thing went smooth received a free car wash and a bag of fresh popcorn while I waited.

If you need a car Team Toyota is the place to go! As a first time buyer, Rick was such a big help and answered all of the questions I had. He and other staff went above and beyond to make sure I understood all of the paperwork that was involved. The staff are all friendly and insightful. It was a pleasure doing business with you all!

Mike was a great salesman. Answered all my questions and fast proccess.

Traded in my pre owned camry that team sold me a couple years ago for a 21 tacoma trd sport. Fantastic experience with Jake. Wouldnt buy from another dealer in the area. These guys are the real deal when it comes to taking care of you!

A few weeks ago I took my 2004 Toyota Corolla into the dealership in Schererville, IN. While we keep up with the oil changes, it had been awhile since the car was tuned up and thoroughly inspected. Upon arrival I met with a customer service representative who instantly pulled up my car history. He was extremely informative and helpful. As someone with very little vehicle knowledge, he carefully explained what needed to be completed with the Corolla. Due our delay in getting the car looked at, there were several maintenance issues that would prove to be costly. He was very mindful of the costs associated with the services and helped me decide which things were essential and which services could wait. I felt comfortable with my decisions and did not feel pressured to pay for more services than were necessary. He could have easily taken advantage of my naivety, but instead was my very needed advocate. I had my nine-week old son in tow, and did not realize how long the services would take. Throughout my waiting period, he checked in with me frequently, giving me updates and checking to see if I needed anything. When all was said and done, he even helped me load my son and our stroller in the car! At the end of the day, the experience was a fantastic one. I would highly recommend Team Toyota to anyone needing service or repair to the vehicle.

As a quick side note, my husband and I bought the above referenced Corolla as our very first car in 2004. Hands down it is the best investment we have ever made. The car is now almost ten years old and we have put 150,000 miles on it. We live in northwest Indiana and have literally driven it coast to coast. Besides routine maintenance, we have never had any problems with it. I am hopeful that if we continue to take care of it, it will last for another 150,000 miles!! Whenever anyone is looking for a new car, I always recommend Toyota, and in particular, a Corolla.

I purchased a car from this location earlier this year, working with Said Mohammad. Since the purchase, I visited the service twice, last time with the service coordinator Kevin Lasowski. Both the purchase and service experiences were very professional, efficient, and effective. The sales and service professionals were very courteous and helpful.

New to team Toyota but glad that the purchase process & the servicing of the Vehicle has been a very satisfying experience.

My experience from start to finish of my purchase was a nice experience.
Gina, my sales rep, was very helpful, and knowledgeable .
Thank You

Got my new Rav 4 2020 in March! Excellent service from Ricky G and Mike Anderson. The whole process was quick and easy. I am very pleased with my new vehicle!

Have leased three cars from team Toyota and my daughter has leased two. I always deal with Rick. He's honest and friendly, and tries really hard to get you a deal. The dealership is clean and a friendly place to shop for a automobile. Always leave satisfied..

I bought a 2012 Camry from them when I was trying to get out of the Honda leasing program and needed the help. Not only did my salesman help me get out from underneath large payments being trapped in an upside down leasing program he put me into a car with all the features I wanted. Their maintenance program and their service team has yet to let me down and has always provided me with great and timely service. I couldn't ask for a better dealership.

Juan at Team Toyota always does a great job thank you.

I purchased a 2021 Toyota Corolla about 2 weeks ago at a great price. They even accepted my 2011 Honda as a trade in and gave me more than I expected. If you go here please ask for Riley he helped my dad and me get a car and he was really nice and very professional. He had amazing customer service skills and I could tell he wanted to help people get their cars. Riley definitely went above and beyond!

Excellent sales and service here. Will recommend to everyone I know!!

I purchased my Toyota Rav4 and it is awesome. Sales Rep. Katina Golden helped find the perfect vehicle for me Just a great vehicle with an equally great buying experience.

I m a loyal Toyota customer for nearly 20 years, so I ve had a lot of previous interaction with other dealerships. I had a great experience here. No game playing at all and they answered my questions directly and honestly. My sales person was Riley and he did a great job. The manager there was actually a decent guy to deal with as well (not often the case). I recommend this place.

This was the easiest dealership I have worked with. Ask for Jake when you go in, he made the process of purchasing my 21 Tacoma fast and smooth ! I highly recommend this dealership.

I bought a Certified Used Highlander from Team Toyota and I have to say the experience was very smooth and satisfying. The sales person and staff were very courteous, knowledgeable, and professional, which made the experience all the more enjoyable. I also feel very confident about taking my vehicle back to the dealer for service when it's time because their facility appears to be very clean and fully functional.

I would definitely not hesitate to buy another vehicle from this dealership and, as a matter of fact plan to buy two more cars from Team Toyota for other family members in the very near future.

my husband and I are happy with the service, staff were professional and efficient
Our sales person Rick Gonnela was very helpful, friendly, and very informative
We are very please with the Tacoma truck we brought home
Keep up the good work

With a husband who is suffering from dementia it is my job to keep our Toyota Sienna in good order. I never mind doing this task as I always have a friendly female face at the desk. She is so very considerate of my situation and helps me understand what service needs to be done on the van. The wait in the new facility is short and most pleasant.

I love the Toyota Sienna. I feel so safe when driving. I am able to get into the van with little trouble and I love sitting high above the road with full view of all sides when moving in traffic. It is also great to hold all of my retired teacher friends when we get to go on a museum trip to Chicago. They all seem to feel safe with my driving and they always comment on the solid, quiet ride

Thank you to Amyla and Amelia for all your help last week when we came in to see the 2014 Toyota Sienna. We are very happy that we were able to make it our own with your assistance.

If the rest of Team Toyota is as nice as Amyla and Amelia it has to be a great place. Amyla took our concerns and comments and got things done while we were there.

Thank you Team Toyota.
Leonard and Linda Kunicki

Put $40 down and left with a push to start bALL THANKS TO LYDIA, AN AMAZING SELLS WOMAN. COME HERE FOR A BLESSING.

Great Service Department. Louis A is such a nice service man, always makes you feel like he is working on his personal car. I have been servicing my vehicles and my Childrens for years. Ask for Louis or any of the other Team members

Top Notch Service! This is our 6th car we bought from Team Toyota but our first used car. We test drove it in the morning and bought it the same day. Rick Gonnella was efficient, returning texts and phone calls quickly as I had a small window of availability that day. In two days, the car wouldn't start. I texted Rick immediately and he was in my driveway within 20 minutes. It ended up being a faulty key issue that Craig in service figured out right away but we had 36 hours of feeling like we had bought a lemon. Rick came to the house again during this time to help, set up a tow truck, and Craig called immediately to let us know what was going on. All of this was at no charge to us. I was not always happy in the past with the service at Team Toyota (just being honest) but have always loved the cars - avalon, Sequoia, 4Runner, 2 Siennas and now a RAV4 - so continued to go there. I am so glad that the service now matches the excellent quality of the vehicles. I would definitely recommend Rick for buying a car and Craig for helping with service. Thanks Team Toyota!

My husband and I bought a 2020 XSE Camry and a 2020 XLE Highlander. We worked with Said, it was a great experience. Said is exceptional, thoughtful and he always a pleasure to work with as we have bought several cars with Said.

Thank you again Said!!!!

Devon helped me get my first new car!! Amazing and easy to work with!! Great experience!!

By far the best place to purchase a vehicle and service.

Smooth sales process and we are very happy with our new Highlander. Rick G was understanding of our needs and very patient with our buying process.

Rick G was very helpful, least pressure of any dealer ive encountered.

Maurice was phenomenal. It was my first time purchasing through a dealer and he couldn't have made it any more painless. It was well worth the long icy drive to get there!

Highly recommend Justin Akers, he was super kind not pushy and helped me get a great deal with my first car!

Team Toyota is the best Toyota dealership! They get you in and out. Also, Team Toyota tells you everything about your car and always recommends the best solutions. I definitely recommend Team Toyota for your Toyota maintenance servicing!

Staff extremely informative owned by same company but quality of service in Scherrville exceeds Merrville store

Buy a Toyota there and you will find out for yourself why I gave it 5 stars

Ask for joe! He was super friendly and very helpful! Helped my family and made the entire process so enjoyable. Not only that, but he helped me find my first car!

Justin has changed my entire car buying experience. The entire process was quick, smooth and not stressful at all. Would definitely go back once it s time for another vehicle in due time.

Guys are great good service good people to work wit

I purchased a car for my 17 year old son from Big John. It was an awesome experience. Big John was right there to help us immediately. He made us feel comfortable and was very friendly and personable. My son LOVES HIS FIRST CAR!!! Thanks Big John!!

My experience with this particular Dealership was awesome. I have purchased many cars in the past 30 plus years and over all this one is one to remember and my sales associate was and is awesome. I definitely would refer a friend or family to them cause they was great to do business with. Your truly and sincerely Julius Browne.

Thank you Ms. Toni!! She was very patient, friendly and helpful with us. She took her time explaining the vehicle. I'm happy with our purchase and would like to thank Toni for all her help she was AWESOME!! :)

I had a great experience trading in my vehicle here for a new Highlander. If anyone is in the hunt for a vehicle, I highly recommend Richie Botts, who made the whole process relatively easy and pain free. Not only was he very knowledgeable about all the different vehicles and models, he was able to focus on what was most important for my family and me. He worked diligently to make sure I was completely satisfied and comfortable with my purchase. He was also very easy to get a hold of and followed up with any additional questions I had, even after I purchased the vehicle. He was very upfront with me from the start and throughout the whole process... the customer service here is great across the board, and I would gladly do business with Richie and Team Toyota again!

Chris in service is awesome. He is my man for both my toyotas. Never disappointed.

I'm enjoying my experience with the Schererville Toyota Team. I appreciate the follow-up from Lydia just making sure everything's going well with my automobile. The referral bonuses are awesome as well. I will certainly refer customers to schererville Toyota.

My experience with Toyota of Schererville was top notch!! I've purchased several cars with other dealerships over the years (I'm 45 years old) and have never had such a pleasant car buying experience as this one. My original contact with team Toyota of Schererville was through an internet price drop request on a used car I was interested that was shortly sold after my initial inquiry. For a few weeks I continued to check the inventory on a daily basis. Upon finding another car I was interested, I made arrangements to come in and test drive the car. I was greeted by sales associate Rick Gonnella upon my arrival. He was very friendly and informative about my needs and what I was interested in. It turned out that the high mile 4runner I originally was interested in and went to test drive wasn't a good fit for me. Rick never pressured me into buying any car and presented me with other options. What I REALLY wanted but didn't think I would be able to get financing for was a Toyota venza in which Rick and finance manager John Martinez were able to make that happen for me. I've wanted a venza since I first saw one back in 2009 and thanks to the both of them I now have my dream car!!!...:) Not only did I get a fantastic deal on my dream car, I also got a little over what I expected on my trade in thanks to sales manager Tim Thorn. Having a credit score in the 660's, being upside down on what I still owed on the BMW and not having any money down, John worked his magic to get me financed with a payment I could afford.

Special thanks to Rick and John for all they did and thank you team Toyota for making customer satisfaction your number one priority, it shows in how you go out of your way to make your customers desires happen.

Respectfully,

Daniel Durham of Hammond, IN

Rick G made the buying process simple and smooth. Awesome guy who is very knowledgeable. If you re in the market for a new vehicle ask for him!

Great service and very customer friendly.
Amyla was excellent to deal with, very knowledgeable and no stress during my visit.
Big John another salesperson was also very helpful and courteous.
Many great reviews on Toyota vehicles and this dealership led me to shop and purchase here.
I would highly recommend this dealership and Amyla and Big John !!!
I ended up purchasing the 1st 2021 Venza that had just hit the dealership, awesome vehicle 4 sure.

Brought my car in for maintenance checkup. Larry was my service advisor. He was very polite and courteous and answered all my questions. Didn't need an oil change afterall, he did suggest to have the transmission fluid replaced since i had over 100,000 miles. Brought it back about a week later, and was in and out about an hour. I've never had a bad experience with Team Toyota. Their service guys are wonderful!

I bought my first car from Team Toyota in 2002, a used Celica that was my favorite car ever. This time I thought I would be completely practical and try a Yaris ai, but the car was surprisingly fun to drive too. I was happy that we ran into Joe to help us. He is positive, genuinely friendly and still professional and it made the whole process so much more pleasant. He helped me choose the best car for me, including the interior color. Thank you Joe, because this is my forever car!

I always receive courteous and professional service.

I have been a customer of Team Toyota since 2003. I am happy to say I never had a bad experience doing business with the staff from purchasing autos to service for my vehicles. Jason Akers has done a fantastic job putting together a professional staff that puts the customers first. Jason thanks for the hard work, Dan in service thanks for being patient and understanding. Dave your a great mechanic thanks for all your help keep up the great work. Cali your attitude and being friendly is what team Toyota is about and keeps me coming back. Greg thank you. Mike Anderson you pulled a rabbit out your hat for me thanks. Team Toyota is awesome!
Thanks
George C.

My experience was absolutely amazing. I worked with Jessica Stamper and received the best customer service of my life. She was knowledgeable, enthusiastic and extremely accommodating. I feel like I got an amazing deal on my new FR-S and would not only recommend but encourage anyone looking to purchase a new or used car to speak to her if they want the best.

We had a great experience with our sales person Arnulfo (Arnie). Very professional and great personality. Very patient with us. And also from Finance department Jadrien , great personality. Answered all our questions.
I would recommend this dealer and there team to everybody.

I had a scheduled appointment for the next Saturday but I was in town this Saturday. I called and they said I could bring the car in that day as a walk-in. I have very little free time. The fact that they could accommodate me that day showed that they respected my time as a customer. I met with Juan and he was great! He explained what they would do for the scheduled maintenance and that it wouldn't cost me anything. They even put on my new license plate that had arrived earlier that week. The service was fantastic. The folks at Team Toyota understand that you are a person with other things to do on a Saturday. They respect your time and get you in and out as quickly as possible.

From the time I step onto the lot, I am always treated with the utmost respect! I recently had to have the Rav4 serviced and thankfully the staff there was quite patient with my concerns of a timely and professional repair. Juan is especially impressive with his ability to remember names! Fix was completed perfectly and the staff was wonderful. Thank you Toyota for such great and professional dealership. It's the little things they do right that will keep the customers returning time and time again. Keep up the great work!

I will definitely use the $25 gift card towards future service needs at Toyota. Wow, more than what I expected.

I loooooooved this experience here!!!! They really blessed my family, said Mohammed, was so awesome I can t express enough how much he helped me out. Oh and shout out to devon powers he did an amazing job with helping us as well. Highly recommend!!!!!

Best used car prices West of I65 and very knowledgeable staff. A++!!

Just picked up my 2020 Camry. Had an amazing experience with one of the best salesmen in the region. Thank you Riley Akers for your time and dedication. Highly recommend stopping in.

Took my Prius in for an oil change. The team greeted me right away, and I was out the door in 40 minutes. The waiting room was comfortable and had coffee/cookies available.

I had the extreme pleasure of working with James Bresnahan buying my first brand new 2020 Camry, and I cannot say enough good things about this dealership! First of all they have a very Military/Veteran friendly staff, the atmosphere is very warm and inviting and they worked very hard to get me the perfect car that I'd been looking for!

My parents just bought a 2020 highlander a couple days ago and our salesman rick was phenomenal. Have bought multiple cars from him and always pleased doing business with him.

We came to Toyota looking for a bigger car for our growing family. We left with a mini van that we really like! Everyone was so helpful and nice. They all made us feel like friends. We were Terryl's first sale and she was so helpful and nice throughout our whole time there! Go Team Toyota!!

Jimmy was a wonderful sales associate who worked to get us the best deal possible.

Good place my first car here Rav4 nice people and good negotiation recommended

The team worked we me and my many questions. The associate that helped me was 'Moose'.. he was very I formative and patient. He did not make me feel pressured when choosing my vehicle

Bebe did everything she can do to make sure we drove out of there happy

Very happy with the service at Team Toyota!!! I would suggest Paula, as she is always a pleasure to deal with. They also add an incentive to their service by offering discounts and gift cards to relay their superior service on the web. Cheers!

This is the only place I ever take my car to for 10+ years. Everyone here is always so nice and helpful. As a woman who doesn t know much about cars, I have never felt belittled or taken advantage of. They are the best! Go here if you want the highest level of customer service. You won t regret it!

Well when it comes time to buying a new car it can be tough, but when u walked into team Toyota in schererville they made the process easy and made sure I was smiling when I left in my new truck. Jim the salesman was very helpful and when I said what I wanted to spend they all went the extra mile to make sure it was possible!!! This is the second car purchase from team toyota. Great team of people. Thanks team Toyota!

Team Toyota preforms in a professional and relaxing atmosphere. Any question I had they answered without hesitation. I would recommend this knowledgeable dealership to anyone. I walked in the door to test drive and walked out with a new car. The team went above and beyond to make sure every need I requested were met. Thank you Team Toyota!!!

Airbag replacement took longer than expected, but I was kept informed by very polite employee. I was offered a shuttle if I needed to be anywhere. Circumstances beyond their control. Loved the great customer service!

Very professional, explained repairs, and answered all questions.

buying a car from here was the best decision ever! i worked with Riley Akers and he is phenomenal. he was so friendly and worked extremely hard to get me into a brand new 2021 Rav4. Him and Mike Anderson both made the experience amazing. 10/10 i would highly recommend buying a car from Riley.

BEWARE! Overall, our sales experience with Jake wasn't unpleasant. It was the person above him who rubbed us wrong, Bob. Part of purchasing a new vehicle is the negotiation. This man Bob casually raised his voice at times when speaking to us. We could tell when he was talking, and when he was unprofessionally expressing his frustration with his body language and tone of voice. We ended up pulling away from the sale because there were a few questionable things Bob had said. The vehicle was pulled with a VIN number & had the features we were looking for. However, it was not there, but within a 19-55 mile radius. 2. They "didn't know where it was" and refused to bring the vehicle over without a $500 deposit. We agreed to the deposit and repeatedly stated the point of buying a BRAND NEW car was to have ZERO miles, or ten at the most. After a few days we received a text from Jake saying that the vehicle was in Saint Charles which is 64.4 MILES AWAY FROM TEAM TOYOTA. He was waiting on our OK to drive the vehicle over from there. Disgusted by the amount of miles it would have by the time we got it, and the image of Bob's demeanor, we decided it'd be best to take our business elsewhere. This wasn't the first time we've walked in here to even look around, but it was our first trying to make a purchase. Over the last few weeks we've been to numerous dealerships looking for the best price. I've also tagged along while both my parents bought their vehicles and my brother. I can say that the Nissan & Mazda dealerships they went, certainly gave them exceptional customer service while also offering the best deal. It was uncalled for of Bob to mention this was our first car buy when he had no prior knowledge of our experiences prior to arriving at Team Toyota. As a young couple, we definitely felt criticized by it. Such an experience deters me from looking at Toyota the same.