New salesman Brett was honest and hard working. Made the deal very easy and open. He is hardworking and honest. Something that is rare in truck sales now. But he went the extra mile. Even detailed my used truck on a Saturday morning so I could pick up. Anybody who wants a new or used truck, go see Brett! You will be glad you did.
Bought a used vehicle from team ford last summer, Joban was my salesmen. It was an easy, no pressure experience, and Joban was very accommodating nice guy to deal with. Would recommend at least checking this dealership out if you're shopping around for a vehicle.
My experience at Team Ford was very pleasant. Even though they weren t able to find my appointment on file, Jeff quickly got my car in the shop and it was done in a reasonable amount of time. I also received a complimentary ride to and from school! The driver, John was kind and friendly to chat with on the road. I really appreciated how my car was pulled out front when I picked it up and clean! I will definitely go back to Team Ford.
My experience at team ford was excellent, my sales man liyuan helped me like a true friend and they even changed my vehicle after signing the paper work, This is the best place to buy a vehicle.
DC as a sales manager is wonderful
I had a good service when i change my car from Team Ford. The guy who helped me was Joban, very nice & sensible salesman. His knowledge and honesty is doubtless. He tried & was successful to make me happy. Without any doubt I will recommend him to my friends.
Jabz was fantastic to deal with! Very friendly and informative! Super happy :)
Came to Team Ford to talk numbers with Scott, and not only did they pull a fantastic deal, Scott was very helpful and friendly for any question I asked. The general atmosphere is positive at the dealership and it shows on its employees. I highly recommend you stop by and see Scott even if you just need questions regarding tech on a vehicle etc
Also a shoutout to the finance managers and sales managers as everyone had a genuine smile to them, even if they re just walking by and saying hi.
Big fan of Christian over at Ford. Christian explains everything clearly, is extreamly transparent and left me with a good feeling. Big reccomendation for Christian!
Mr Haley was incredible patient with me. He is knowledgeable and made my car purchase a very enjoyable experience. I feel that I got a great deal on my car, which I am absolutely loving! I would feel comfortable recommending him to all family and friends who are looking to purchase a new vehicle.
Thank you Bob and Team Ford!
I have bought 2 trucks from them in the last 3 years and dealt with Tej both times. He was super helpful and went above and beyond to make it all work.
It was a nice visit no pressure salespeople. Mike Zwaan was really helpful.
Great service!!! Corey made buying a vehicle an enjoyable stress free experience.
Just bought a new 2016 Edge at Team Ford. Mitch and the rest of the staff made the process effortless by providing excellent service. This is the second car I have purchased through Team Ford and both times it was great. I would definitely recommend Team Ford if you are looking for a new or used car.
Aziz was helpful and very pleasant to interact with. A Great salesman. No pressure sales. He went out of his way to find all the information we were looking for and more! We went home to think everything over with no phone calls or texts. Allowing us the time to make a Decision on our own, with no pressure. We not only found the vehicle we wanted, but also enjoyed looking for it! We would definitely recommend Team Ford.
I did not want to buy a Ford again because of bad experiences with other dealerships. Team Ford changed all that. A big shout out to Kelvin and Rob. I highly recommend Team Ford. Love my new car !!!!!!
My experience at team ford was excellent, piyush treated me with respect and helped me in making the right decision for the new vehicle.I will refer him to my friends
Bought my 2014 GMC Sierra from Dreighton Lischewski. Thanks buddy!
I got an F150 from this dealership. It is fantastic. Jay thanks buddy for showing me this pre-owned certified truck and that too at a decent price.
wonderfull experience w/ James and all the STAFFS especially for great deals
My wife was looking a vehicle for her business & personal use. I suggested her for Team Ford. She met Joban, and he helped her to get the best deal. After the deal, amazingly she got a stress free delivery. She expressed to me that Joban & DC are transparent & very understanding sales professionals. There services were amazing.
I bought a used car off of Christian B last year, he's super helpful and easy to work with. Recommend seeing him & team ford for anyone in the market for a vehicle!
They are the most amazing team to work with. Dreighton Leschewski went above and beyond to help us.. Corey was also amazing along with finance guy Mo. Together they all worked as a team.
It was one of the best service I ve ever had buying a vehicle and would absolutely buy from them again.
My husband all bought a vehicle as well as our son in law..
Team Ford.... thanks for all your help.
Dreighton we will send our friends and family to you and let them have the most amazing experience as us.
Again thanks for everything it was greatly appreciated.
Worst Worst
My experience with Team Ford is the worst.
I bought my truck on March 2018 and got into an accident on April 30 and it was written off. At the time of purchase, I also purchased Extended Warranty and Pre-paid Maintenance pkg. which cost nearly $8000 combined.
But since I only drove it for just over a month, I did not get to use them. So I talked to the financial advisor(Tyler) He said I would have no problem getting those refunded. And I bought the second truck right after(Exact same one). This time I didn't purchase any of warranty.
And I was trying to get those refunded, they are delaying it every time I visit them. And After few visits, I finally got an answer saying they cannot give me those money back.
They told me to call Ford Canada directly.
So I did contacted them and got an answer saying this is something that dealership has to do. Dealership must fill out a form and send it to extended warranty department to apply for a reimbursement of the plan.
I brought this e-mail to dealer again and talked to Tyler again, and he asked his boss "Rumeet Patel". He wouldn't even face me and he was just rejecting to do anything but to say they cannot do anything.
I did some research on this. According to For Canada Extended Warranty website) "If your vehicle is written off (After 30days) you are entitled to a pro-rated amount determined by Ford of Canada).
I know you might lose some money that you earned from my Extended Warranty and Pre-paid Maintenance pkg but this is not how you should treat your customer.
BOUGHT A VEHICLE THEN WAS TOLD BY THE SERVICE MANAGER THAT I WASNT A GOOD FIT AS A CUSTOMER TO GO ELSEWHERE WHEN I WAS QUESTIONING THE LEVEL OF SERVICE PREFORMED BY THEIR SHOP FOR WARRANTY REPAIR AND THAT THIS DEALERSHIP "I AM NOT FORD, I REPRESENT TEAM FORD"
This dealership believes they can say the one thing and do another. During the purchase of my vehicle I was promised options in my car and when the papers were signed these options weren't included. This resulted in communication with Ford and ultimately they were FORCED to rectify the problem.
I have now had the car 2 years and myself and my son have always done all my maintenance (my son is a licenced mechanic) I was required to take my car to the dealership for a recall and I found the service dept at this dealership is even less professional then the sales dept. My engine has a very noticeable noise and being that the car is still supposedly under warranty I asked them to diagnose it. They instead changed my oil claiming that the drain plug was lose and the oil was black (I performed an oil change the day I brought it in). When I refused to pay for the unauthorised oil change the service manager and shop foreman called me a liar and basically told me they weren't going to work on my vehicle anymore. I told them I bought the vehicle at that dealership and it was under warranty and they said to find another dealership.
~written on behalf of Lorraine and Alan Rail.
The ppl at Team Ford went above and beyond any expectation I ever had to help get me into one of my dream trucks.
Very good experience to buy a truck from Team Ford. I bought a truck for my business. Joban was very understanding and very helpful to get me the vehicle, He work hard for me and take one week to find the vehicle. He gets the best deal at a good price. Thanks team ford for such a good staff.
I had an overall great experience. Christian Boersma was excellent and very knowledgeable. He helped me get exactly what I was looking for. Would definitely recommend and will return in the future!
The personnel at Team Ford were very knowledgeable, helpful and friendly. They helped me find the right vehicle which I needed. I am glad I came here.
Matt Henderson is an amazing sales rep! He's so personable and easy-going, and was very quick to deal with any issues or concerns I brought up. The whole sales team at Team Ford made my vehicle buying experience the absolute best I've ever had!! They helped me out so much! Very highly recommended!!
Thank you Shaun Merritt for all of your help with my vehicle
Stephen Donnan is a great salesman. Great service and would definitely recommend it.
Had to call them after a couple week about my rear seat belt. But after calling they got me in very fast and completed the work in a very timely matter.
Piyush Goyal helped me buying my new ford fusion as am already loving it perfect car, thanks Piyush, thanks Team Ford
Team Ford helped my expecting wife into a reliable vehicle. Baby will be safe now!
Excellent services by Pius goyal. Made my life easy and comfortable. Always mr. Goyal to all of my business communities.
Thanks a lot team ford
had a friendly and profesional experience thanks to matthew henderson and D.C
Great Service! Very trustworthy... I don't go anywhere else.
The visit at the store has been amazing and I am thankful to Pi for helping us in making the right choice.He has the qualities of an amazing sales associate. Happy to buy a Ford Edge from team ford.
Just called to try and book an oil change and spent over 5mins on hold getting bounced around from front desk to service department! Call was answered 6 different times and everytime I had to repeat what I was calling about! Terrible customer service at least anwser the phone and put me on hold instead every employee just kept passing my call along. I will never call to book an oil change again!
My brother got a brand new F150 from Team Ford our Sales person is Swarn Sethi. Last week my brother visted Team Ford for looking a new F150 in starting he is hesitating to go alone in any dealership without any companion just bcoz of he is newly immigrant to Canada from India & he doesn't speak well english we almost visited all Ford dealerships of Edmonton but when we reach Team Ford we got shocked there is a big team of Indian Sales person as well all cultures n languages employees in all departments.The Sales Manager Darpan Chhabra & Sales Associate Swarn Sethi such a great n honest person.We got a great deal from them n we really feel proud to see this team.I recommend this dealership to anybody for a great deal n example is a multi culture team as like our country Canada
I initially started with a one star review due to what I felt was a negative experience six months ago, and team ford phoned me today once they read my review and rectified the situation. They are super helpful and willing to go to bat for their customers! If you have issues with them I would recommend calling first to try to resolve it rather than leaving a negative review
Looking to buy used. Not for me but for my youngest son. The sales staff should be treating new buyers with a little more respect. A first impression of trying to buy a first car should be a little more pleasurable.
I should probably have read some of the reviews on Google before even attempting to do business with these guys. I am used to Go Auto dealers low balling you on trade-in values but these guys take it to the next level. The numbers I was presented with was not even close to what other Go Auto dealers offered me... You would think this kind of thing would be relatively standard floating within the Go Auto group. Well it is not. Do yourself a favor and shop around. There are plenty of dealers out there ready to do business.
We just purchased our second vehicle from Team Ford. Easy to deal with and every promise fulfilled thus far. Not much more you can ask for!
Thank you John S. for you help with the issue I had with my new vehicle. The time you took to listen to my concerns as well as your quick response and solution was greatly appreciated.
Kelly Zack was helpful and efficient in getting me the truck I wanted. I would definitely recommend him!
**UPDATE** Jamie from Team Ford reached out in a very professional manner to make sure our issues were addressed.
There were some communication issues during our purchase.
You want a good car on good price ! Visit team Ford and meet Pi. His dealing is awesome ! Honest and friendly he always ready for customer service . I bought My car, excellent condition from him.
Had a really bad experience with the Service. The service representative was really busy chatting with the lady behind rather than attending the customer. The guy was really irritated and felt interpreted when he saw us. The answers for the queries were apathetic. When i asked the representative about the recall of 2012 ford focus sensor, he responded in a most displeased manner . When i questioned about his attitude toward the customer explaining him that all i asked for were few questions as we were not sure,he gave a incredulous resentful look and passed on without addressing it. The lady behind the seat stared engaging in a argument by volunteering herself and by showing her support to his colleague of how the representative was gentle and helpful in answering the questions when he wasn't . No customer will feel inhospitable if the representatives were polite enough in their interactions. I would really question the loyalty of this brand and the dealership towards customer as this dealership clearly lacks the definition of service and commitment after the the product is purchased.
I dealt with Joey and he was amazing! Extremely helpful and very friendly.
Our vehicles check engine light is going off, I go to the closest Ford dealership (downtown), they can t help me, literally wouldn t even give me a rental (my vehicle is under full warranty). I race over to Team Ford, they look even busier . . . but the assistant manager literally comes out with a code reader and troubleshoots my vehicle. They find the problem and book me in to get it fixed. If THAT isn t service I don t know what is. BEST automotive service department in the City (this is coming from a verified mechanic). I even take my wife s Mitsubishi here.
My husband and I had gone there to downgrade his truck after one of us lost their job. We got approval for financing, found another vehicle at Lakewood Chevrolet which was a lower monthly payment and better interest rate. Not only did my husband let the salesman we were dealing with know we had decided not to trade in, lot's of people don't even bother to call about changing their mind. Not even 2 hours later someone from that dealership calls my husband telling him the bank informed them we were financing another vehicle, and he proceeded to tell us that "no bank is ever going to finance you now we've pulled your information". For one, thanks Team Ford for making it extremely easy to NEVER purchase from, let alone even consider your dealership. But I will happily enjoy bad mouthing you, and our experience to everyone I know. Cheers.
team ford is good customer service and good atmosphere and fast service and good people to work with keep up the good work victor kim and sells good cars and and trucks
Absolutely outstanding service! Could not have been happier with everything that Chris and Jason have done for me! Really easy process and absolutely time efficient we cannot get over how amazing it all went from start to finish! Highly highly recommend the people at Team Ford
Team found the exact car I wanted at the price that was right on my budget.
Bought a car from Aziz great service and when I was bargaining during this tough times he went to his Managers and they were wonderful would in giving me a break in price thank you Aziz great peoples skill and also thank your mangers Danny and team.
Shelina
Joey Jabbour was an amazing salesman! Very friendly, and educated. Thank you for an amazing experience!
Fantastic!!! They got things done quickly and efficiently for me!
I just bought a car from team ford which is Ford Escape. Pi is very confident and hardworking employee who helped me in buying this car. I was not in a mood to buy this car but he made me buy it because of his comfidant salesman skills. I ll always recommend him and Team ford to everyone.
I got my new F 150 from Team ford,I have got so many vehicle purchased in last few years, but at Team Ford, they all went beyond the expected level and set a new bench mark.
Starting I was greeted with smile and afterwards a hot cup of coffee from Tim hortans.
No rush and no forced sales tactics as adopted by most of the dealerships.sales person Pi was amazing as well the sales manager DC , who was patient and keep the payments super low , he made sure that I was comfortable while I took some time to decide before I went ahead with the purchase.
Thanks a lot Team ford for the wonderful service for providing snacks to kids and loaner for me.
This dealership is different. They dont try to screw you, instead they try to help ypu the best way possible. When I went there with my wife, I wanted to get a used SUV because of my budget limitation. However, when we met Jason and disccused about our desire he ask if we have a car that we want to get rid of. We told him about an old sedan that we are trying fo get rid of. He told us that we could get a higher model SUV if I trade in. When we brought that old sedan, he gave us a great trade-in value because of which we got the newer Escape. Me and my wife are very thankful to Team Ford, specially to Jason Sinkler.
Not happy with the services that I'm getting after buying a new truck from them..
No one informed me that the speed of the truck is not calibrated that's why I got a ticket for over speeding.
Was able to talk to couple of their representatives and both of them are condescending
Great place to do business with; if your in the market for vehicle.
Piyush helped me with the purchase of dodge ram and gave us the best deal and treated us well.
we got best payment plan and very good service
Helped daughter buy a vehicle, got the best price, advice and service from Jay at Team Ford. Highly recommend for all your vehicle needs.
Awesome dealership with fantastic people working. Victor thanks mate for your assistance and guidance in selecting an F150. It's brilliant!!
this dealership is a Joke. They dont care about customers, they only care about making ripping you off. even management care about big fat commission cheques they get. I will never buy vehicle from Team Ford ever. We have delt with Darrel Gratzkey and Casey at goauto customer service. Both of them have such bad attitude towards their customers. Darrel the general manager even told us that he would rather have unhappy customers then lower any of his prices!!!
I got new truck from teak ford and piyush was my sales
He helped me with genuine efforts and showed me best options with best pricing
Thank you to Team Ford for a wonderful experience purchasing my new vehicle. I was treated with professionalism and respect ! Tej is the best !! Great sales person and was kind enough to share a recipe or two. I will not hesitate to go back again when vehicle shopping .
Big shout out for Mr. Cory and his team at Team Ford. Always answer to customer request in no time! Great service brings great satisfaction, will recommend!
It was great. The sales man, Matt, was not pushy at all and gave us real numbers and a better experience than the last time I bought a vehicle. I am confident in my purchase and will be recommending him and the dealership to others who are interested in buying a vehicle.
My experience was quick and smooth. All the staff were kind and streamlined the process to for our needs.
My stepdaughter was looking for a vehicle, she'd been to a few different dealership's, I booked a little bit of time with Joey, they discussed what she was looking for in a vehicle, Joey found a few SUV's for her to look at, she found one that she loved. Thank you Joey for going above and beyond to look after her, excellent service and for making her first vehicle purchase a pleasure. Thank you for all of your help!
Chris is friendly, knowledgeable, and professional. I would definitely recommend working with him if you are looking for a vehicle!
I had an excellent experience buying a used car at Team Ford! Darren was such a help and an honest person to deal with related to buying my son's SUV, and also with some extra things that we needed. I would return to this dealership if I was in the market for another vehicle in the future!
Superb place
Well setup and stocked
Piyush is an amazing person who made the whole experience awesome
Ive only been going to this dealership for the past 5 years. Shaun and junior at services are really good. Sales part is pretty good too and the manager are beauty! 10/10 dealership
I would like to recommend Sean Ellis and the rest of the staff at Team Ford!! 3 Rd vehicle purchase and deffinanetly not the last!! Awesome experience every time. Friendly and courteous thank you
Thank you Kaval, made the process so smooth and easy! Will recommend all my friends and family to you! Thanks again Kaval :)
Aaron Boyce was an absolute pleasure to work with. Issues at the bank delayed the buying process but he was very understanding and extremely helpful through the whole process. Aaron is going to be a long time friend, and he got me into the perfect truck! Great experience all together!
Our last experience with team ford service was definitely a 1 star. My wife s grandfather (82) who s bought multiple vehicles from them would always take her Ford Escape purchased from there as well in for service. It wasn t starting every time and all signs to me pointed to the starter. He brought it in for her and came out with a over $700 bill they said it wasn t the starter, what it was was the pins on the key in the ignition causing it not to start so they replaced it. Okay great, get it home and still not starting most of the time. I m far from a mechanic but I m somewhat knowledgeable, knock it with a mallet and it goes, It has to be the starter. Her grandfather went back to team ford the next day with the vehicle told them the problem persists. They said they wouldn t refund or change back the part but they would knock off some on a starter and only charge around $550 and give him a good deal. He called me all upset apologizing and asked what he should do? I said don t do it. I called bumper 2 bumper a rebuilt started was $150 with the old core. I went and grabbed one changed it out myself in about 2.5-3 hours same day. That was the problem. After multiple calls talking managers etc. Nothing was done. Not sure if they were taking advantage of the elderly or just providing poor service and not owning up to their mistakes. Either way it cost me over $700 for absolutely nothing. Don t trust the service department. Also another big negative was when my wife bought the vehicle it came with free lifetime oil changes which they decided to just take back the program because they were losing money on it, but they did send a letter saying the next one would be free.
I knew exactly what vehicle I wanted, and scheduled test drives at two dealerships (neither dealership had the correct vehicle for me to test drive at my scheduled appointment) before going to Team Ford. Brennan Hitchcock (Internet Sales Manager at Team Ford) was a breath of fresh air and responded to all of my requests (there were a lot of them) quickly and honestly. Team Ford was very flexible with my schedule and requirements, and I'm very happy with my purchase. After I bought my vehicle I decided I needed an accessory, so I texted Brennan, and it was ready for pick up the next day!
Robert Sirianni and his team treated us with the utmost respect and professionalism
Jeff K was great to deal with! He helped me get into a vehicle I never thought would be possible! Great employees with even greater service! #KorolukForPresident
I tried multiple cars during my car shopping, and eventually I decided to get a SUV from Ford at this dealer not only just because of the friendly face, but more because of the sale person's professional and honesty demonstration. Also when we were picking up the SUV, we got exactly what we were promised plus other nicely extra services, like helping registering the car, washing our car, etc. At the end, we feel we made a wise choice and got the best car shopping experience ever.
Over the last couple years I have had several poor service experiences at this location. It is convenient (close to home/work) and they offer the free rental vehicle which is why I have continued to use this Ford service location, but after my experience today it will probably be the last.
I made an appointment a week ago to drop off my F150 first thing today, to look at issues I have been having with my IWE assembly that was replaced in April this year. After providing the service advisor with my name and details, he looked up my file and curtly said "I'll need more details on what you need done today". After explaining the situation further he took some notes, and gave me an explanation about the warranty and testing they might need to do. That was all fine, and he said they will hopefully get to it later in the day to start diagnosing. I politely questioned the fact that I made the appointment for first thing this morning and barring any major repair work, was hoping to pick it up after work the same day. He looked down at all the work orders on his desk and said "well, these are all from yesterday still, so your vehicle will be in line after all these. The appointment is just a drop off time." Honestly, if he would have just said "Sorry but we have been swamped this week and we still have a bunch of jobs from yesterday to catch up on, but we'll get yours in as soon as possible... unfortunately it will likely be later on today." From that point on I was frustrated with his professionalism and lack of care for any sort of customer service.
I went to pick up my rental vehicle, and after waiting in line for maybe 5 minutes I was informed that they were out of rental vehicles, and were hoping to get more in about 30 minutes. I asked if the shuttle service was an option, and was told to go and chat with my service advisor. I went back over and asked for some details on that, and the similar poor service continued as he told me where the list was, put your name on it, and wait for the next shuttle (could be upwards of 30 mins). I ended up telling him not to worry about it and got me keys back to get it serviced somewhere else.
Unfortunately this is not the first time I have had this type of experience at this location. I don't know if their team is under-staffed and stressed, or if they just have the wrong personnel. If I make an appointment for service first thing in the morning (especially when I booked the appointment a week in advance) I am anticipating that they will be getting it in to look at and do the work. Perhaps they need to look at how they book and schedule appointments if they are overbooking and can't keep up with their commitments. Some customer service training would probably benefit their service staff as well.
We are looking for a new truck and have been referred to Erik Leitheiser he was an amazing salesman, he was very considerate, very knowlegable about what we wanted and our budget, very friendly and gave us a very positive experience. I would highly recommend him to anyone looking for a new vehicle.
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