Team Ford/GoAuto Direct Reviews

I just purchased my very own Ford Focus. Aaron Bryce, my sales person was very friendly, helpful and took the time to get to know me and what things I would be looking for when driving my car. We went on a test drive of the exact car that I was interested in purchasing. It was first class experience, Aaron was quickly able to prepare a focus for a test drive, car already started and fully heated. Once I identified that there was some options I didn't like on this focus, he worked to find the exact focus I was looking for! And worked to get the vehicle for me as quickly as possible.

Erin Dominko, the lady in finance was super organized, knowlegeable and although the experience of filling out a credit application is new to me, Erin made it a very comfortable experience. There is a stack of paperwork to sign but Erin explained each one with care and also offered me a snack. :)

Overall, very happy with my experience at team ford and the friendly and accommodating sales team Aaron and Erin!

Renee

I recently purchased a new vehicle from team ford and it was a dream experience, they blew me away with how hard they worked to get me into a vehicle I loved as well as afford. I'd really like to thank Tyler Sendecki, Brooke Erickson and Matt Henderson for their incredible service. I could not have asked for a better team!

Great Team at team ford, got my new truck from Pi and every thing went so smooth, no harassment on payments and no extra push.
Keep it up team

its my first time to buy a new vehicle and its a TRUCK F150. It's great experience visiting this dealership of team Ford. Highly professional and active staff I came across. My sales person was brennan haycock (manager) at team ford, he knows his job well. he helped me in each possible way from getting the best deal after long negotiations.Thank you brennan haycock for the trucks We appreciate your great support and continued communication to us with any of your great deals. Brennan is a great person and a great salesman ( manager i think) and sold us exactly what we needed with no pressure. he really worked hard with all my vehicle need Once deal was done stress free delivery or pickup was available. We are really happy and definitely recommend this location.

I wanted to share my experience with Team Ford for two reasons: 1. It was significantly better than excellent. 2. The people who work there are wonderful. I bought a new Ranger (this is my second vehicle from Team Ford) from them a few days ago (Friday to be precise) and literally could not believe how hard they worked to not only give me excellent value for my trade-in, but also get me in an awesome little truck. Victor (my salesman) was truly a pleasure to work with, he is knowledgeable, engaging, and easy to talk to: a great guy (10/10). Mo (finance) was also a gem to work with; fun, easy going, and a true pro (10/10). Corey (sales manager) was (no surprise here) also terrific; genuine, honest, and reasonable (10/10). I highly recommend Team Ford; infact, so much so: I drove up from Calgary-and without hesitation, will drive up again for my next vehicle. THANKS VERY MUCH!!!!

Team Ford took care of us with no hesistation! Matt provided us with with great customer service and made the whole car shopping experience less stressful! Thank you for everything, I love my 2016 Focus!

Joey Jabbour was great when helping me purchase my new car. I had an idea of what I wanted, but his expertise helped guide me to a vehicle (and price) that I couldn't be happier with.

I got referred to this location and to Tyler by a friend. I'm glad I did. Positive experience, all the staff were friendly and welcoming. Any time I had a question Tyler was quick to find the answers if he did not know himself. Sale was quick and love my new (to me) focus. Would recommend this location for all your car needs.

Tej Sandhu was the guy there who helped me pick my ford. He was really helpful. I strongly recommend him.

Swarn Sethi is one of the best representative in the firm. If you looking for best, efficient service with great deals must visit this place.

trace Thacker.... he was so rude!!!
Represents that dealership so poorly.
Would hate to do any business with that guy
Has a serious god complex online. What a shame
What out if dealing with ford.

Highly recommend Team Ford's service department, ask for Shaun Merritt he is friendly, honest, and informative.

Professional and courteous....always great to do business with.

Even though its a bit further for me to get to than other dealerships, the staff really provide a great service. The two ladies, Sara and Jessica, were super helpful and friendly!

I stopped by at team only with the intention of looking. Ended up finding a truck i love and joey jabz helped me out amazingly! Very happy with my new truck and decision

Had an overall good experience with Team Ford. My salesperson Bas (Basim Chehayeb) was kind of your typical salesman as far as the sale went, a little bit rushed, initially overpriced, and go go go.

What really impressed me however was his patience and assistance AFTER I bought my vehicle. There was some complications with getting my old license plate off of my vehicle and he waited 2-3 hrs after the dealership was closed. On top of that, when leaving the dealership, my girlfriends car decided not to start (because of a dead fob battery) and he waited until we got her vehicle started too. He has also done an incredible job after the sale in assisting me however he can, which I have greatly appreciated. He organized a second key for my car (since I bought used) and has been friendly throughout the entire process.

It was very pleasant introduction with Joban at team ford. An amazing and intelligent person. I was impressed to see his knowledge, how he educates me about the qualities of the truck for my business. It was the best buying.

Excellent experience. We called ahead and the vehicle we were interested in viewing was washed and ready for us, everyone was professional and efficient! Thank you.

Very customer oriented and helpful team. Although I didn't purchase a car, the sales team (Kelly and Rochelle) were extremely friendly and thorough in their help to find me a car that fit my needs. They researched extensively and overall the customer service was exceptional. Thank you!

I will be buying my next vehicle from go auto and highly recommend to friends and family

Had a difficult time with a vehicle purchased at team ford, after a long process the team was able to help us solve our issue and get us back on the road. The process was not convenient as a customer but did get resolved, so I can say we are coming out happy customers

I can honestly say I had a beyond great experience from start to finish. The customer service was exceptional- friendly staff, always keeping up on communication, making sure we were happy with everything. They make buying a vehicle such a smooth, easy and enjoyable process. Our sales guy was Trace and we can t say enough good things about him. He was incredibly professional, friendly and knowledgeable on everything with our vehicle we purchased. Would highly recommend buying your vehicle from here! You won t be disappointed in the least.

Thanks you victor and team ford for great service:)

Hello,

I would like to take this opportunity to say your entire staff I had the pleasure to interact with was nice, very helpful, and you never felt left in the dark. I would say from the first email from Rochelle, to Erin in finance, to meeting Brennan, to the big boss upstairs, It was probably the best experience I've had at a dealership thus far. When it comes to trucks I'm a Chevy guy (don't crucify me lol) but cause of your team I would definitely consider buying a F150 if I was going to buy a truck. I would like to thank you for the great experience, keep up the good work!!

Thanks again.

Sean

Excellent service at Team ford.
I m a avid hunter and was looking for a nice truck in my budget and found one at the team ford at best price. great team at team ford

Service is good. Not open on Thanksgiving holiday like some of their competition.

Great dealership!! Pi was awesome to deal with. Would go back for sure.

It was amazing for me to buy a car from Joban. My efforts to buying of this car were nothing. I was taken care by him. Joban makes easy for me to take decision and the other staff of team ford was very helping in all the way. Thanks team ford for great help.

There ok but not top notch..its a decent 3rd choice#1..Kentwood ford..# 2 zender ford spruce grove.
Then team ford

Awesome place, I got my new truck from Ab. Was a easy process and stress free. :)

Ab was fantastic very patient and always understood when we asked for something abnormal. Both Ab and Janie in finance did an excellent job helping us through our purchase.

If you want regular customers to come back and bringing more people they know, do your job right and stop trying to rip people off.

They called us saying they had a client interested in our 2016 F150. Given we no longer needed a truck and that the 2.7 liter was junk, we went in. All we wished to do was find out buyout value. We told them that an escape may be considered. We took one for a test drive. High pressure. Next thing you know the escapes vin is attached to a loan and our truck is,already sold. We called half hr later to back out but could not. Do not deal with them. I even took it back before it was registered and threw them the keys. They refused to let us depart in the loan vehicle because it was "unsafe" and forced us to take off the lot.

What an amazing experience, to deal with such professionals. My very first brand new vehicle, my very first Ford experience. Every aspect of my purchase was super easy and a lot of fun. From the sales rep, Kelly! To the receptionist, to the finance manager, Rochelle, to Shaun and Leo in service, to the guys who delivered my Escape home for me.

Truly a fun day. No stress, no hassles. This is how customer relationships are built and maintained. Nothing less than perfect.

Congratulation Team Ford for making my day!!

Gwen

Don't give them your business. They clearly have enough if the cannot get back to you all day long.....

II had a very good experience with Sean while looking for a new truck. he was very helpful. I would give the dealership more stars but unfortunately the people i referred have not had the same experience.

I got my new truck ford f 150 from team ford and was lucky to met pi over there, he was knowledgeable , enthusiastic and honest.
We got best price and best service

When it came to purchasing our newest vehicle, we had a pretty specific wishlist and a tight budget to work with. Joey "Jabz" Jabbour was great to work with! He answered our questions and, when we emailed to ask a few more, his responses were so quick! He kept us updated throughout the whole process and made sure we left the dealership happy with our purchase and that our (new-to-us) pre-owned vehicle was spotless.

Excellent service, we enjoyed dealing with Mr Lance as we got us a great deal.
Thank you guys

Kelly Zack approach to me last summer, I got to know him well over time and finally bought a truck from him through Team Ford, very professional. I recommend all my friends, family and anyone who wants a Ford should visit Kelly Zack at Team!

Best place. Mr Kim helped me get my loan approved and provided excellent sales service. Everything is perfect

It was a wonderful experience with Mr Piyush who helped in choosing a car as per our needs. He was patient and very helpful. I wish him good luck and happy 2020

Jessica is always amazing and accommodating she gets back to me right away other than the cost which is not her doing I appreciate the customer service!

Great service, very friendly staff! Thanks to my salesman Steve snacks Donnan!

Sara C was the bomb for helping me out when I needed running boards. She was fast and efficient!

PI is an excellent service consultant.Honest and friendly service.Thanku for your prompt service and support.

When we went to buy our F350 I showed my credit, income, all supporting docs to the finance manager. I was told to maybe look at a half ton. Drove to two other dealerships and was approved for a platinum with $12,000 in upgrades and a full maintenance package.
Came here to do my oil change because they are one of th the only stores with an "express lube" with no appointment needed. There was one vehicle in front of me. He came to ask what I needed. I told him, and he seemed positive. The minute I told him I had a maintenance package he was busy and didn't have a good explanation. Just some stuttering. I know the industry so I know the likelihood of upsells and lower on those plus the margins from ford are probably Lower too.
Both my experiences with team ford have given me the impression if it's hard work or not worth it in their scope, they just brush you off. Very busy store with a good product they can afford to cherry pick but it won't get our business.

We live in Airdrie and we searched all over Alberta to find the truck and price we wanted and Team Ford came through. Trace made the transaction simple and effortless. Tom was very helpful in finance and we also got a helping hand from Rob to get the deal we wanted done. Thanks guys! It was worth the drive!! We Love our new Ford F-150!!

Megan was awesome, so easy to deal with, she listened and knew exactly what I was looking for, she knew the best options to get the most bang for my buck, definitely am referring her to my friends and family!!!

Victor was very nice and deals with you according to your needs. Highly recommend Victor at Team Ford Edmonton.

Was pleased with the way my visit was handled, will definitely recommend to people I know

Very impressed with one of your young associates. Joe mooney. Very respectful young man with courtesy and very professional candor. I look forward to dealing with team ford and Mr mooney again.

Very good salesman! Highly recommend JoeyJabz, he helped me out with everything I needed!

Abhinav is a great guy! He helped me all the way to having my truck. He has been patient and kind guiding me in navigating the new trail of getting my first truck. And Jason helped me getting finance, too.

Everyone was very friendly, helpful and get to really know you on a personal level. They were not the usual pushy sales people you usually get. They want your business and actually work to make you experience easy and comfortable. Aim for the persons best intrest. Would highly recommend!!!

I had no clue what I was looking for when I first walked in the doors but I was very quickly approached by a salesman who had answers to all my questions as well as provide many helpful suggestions which really helped to narrow down what I was looking for
I'd recommend anyone interested to go down to team ford and speak with Joe Mooney and I'm sure he'll answer any questions you might have!

I always enjoy coming back to this Ford Dealership. Very quick service. Thanks Shaun Merritt.

*** UPDATE ON MY REVIEW***

I called Team Ford, as you can see below the request from poor reviews. This is merely nothing other than a "make yourself look good marketing tactic." I called the number they provided and they were supposed to get back to me.... several weeks ago! Talk about a ZERO STAR REVIEW!!!

WORST service I have EVER had!!! SOO I am not from Edmonton, I am l from Lethbride (500 Km s South). My 2015 (near mint condition) Ford F-150 truck broke down nearby the Team Ford dealership. I was unaware of roadside assistance, so I paid for towing to the dealership. I went back the next day and asked them if and what they can do for me. Being a mechanic, I had a hunch it had something to do with the fuel pump/sensor. They said they were backlogged due to laying off staff & it wouldn t be a week/week & half till they could even look at it. They did how ever say they were able to provide a loaner till it was ready. I graciously took the vehicle and went back home. After almost 2 weeks I never heard from them, so I decided to give them a call to see the progress on my truck. They told me they had a chance to look at it and it was in fact the fuel pump. They mentioned to me they do not have part and have just ordered it. Some time mid next week it should arrive and wouldn t take long to replace. The very next day (around 3pm on Friday) I get a call from Team Ford saying your vehicle is ready for pick up like what?! I just called yesterday and you confirmed mid next week it will be ready. I had plans for the weekend. Do they think someone can drop everything and run to you when you snap your fingers NOT impressed! I said I will drive up late Saturday after my appointment which they told me that it s okay and they are open Sunday and bring it by then. Low and behold they are not open Sunday. So, the very next morning I drive to the dealership, they explained what the issue was and I take my keys go on my way with my intention to head back home which is 500 km s away boy was I wrong!

I made a quick pit stop (less than 30 km s) & it broke down again! Thank goodness they told me about roadside assistance this time. The only blessing given the current situation. I called roadside assistance and they were there in about an hour and half. We took it back to the dealership and they said that we are back on the bottom of this list. It wouldn t be a week till they could take a look at it like SERIOUSLY?!?! I just left your dealership & you had some INCOMPETENT monkeys with wrenches working on my truck. Now I have to wait another week after my previous 2 weeks (3 total). Not to mention the HUGE inconvenience about having to drive another 1000 km s. Little does Team Ford care about customer service though After another week I get a call to come pick it up again (2nd time now). They informed me they had someone with 20 years of experience work on my truck and it working now. So, I drive up tp pick it up and FINALLY reach Lethbridge all seems well you d think. BUT it stops working AGAIN!!!

I ll try to wrap it up I take my truck to my trusted dealership in Lethbridge and they find the solution. They told me the fuel pump control module was mangled with by the previous dealership (Team Ford) and it would cost me $400 to replace it. Team Ford costed me just more than gas money and staying money. They costed me a part whichTHEY damaged, thousands of km s driven, and time (days) taken off to drive up. INCOMPETENT BUFFOONS they have at Team Ford. If you are looking for a dealership with great service DO NOT, I REPEAT...DO NOT take your vehicle to Team Ford.

Piyush was a lot of help and made the car shopping experience a piece of cake. Definitely would recommend team ford.

Always great service. I'm at the parts counter monthly. Good service. Great guys behind the counter.

Nemo was super friendly and easy to work with! told him what I was looking for in a truck and he kept me updated on new things rolling in so I didn t miss out on a great deal! Would definitely recommend if you re looking for new or used he s the man

Their Service team is excellent - friendly, knowledgeable, and quick! The only issue I found - it was fairly busy and they had no line-up queue or social distancing signs/markings on the ground to keep their customers organized.

Trace, Moe and Rumeet were a fantastic group to deal with at Team Ford. At first I wa apprehensive but Trace was easy to deal with and a awesome person. The duo of Rumeet and Moe made the financials easy and fun to deal with. The 3 people I dealt with were not just good professionals but excellent people as well. We will be buying another vehicle from Team!

I am in my 50's and have purchased a lot of new vehicles in my life, I have never experienced such terrible service anywhere as I did at Team Ford. They promise you the world and deliver on nothing. My advice would be to go somewhere else.

So the saga continues, the owner said to contact Brook as they would like to resolve my issues, which are really quite simple, the salesman said the truck came with a spray in box liner, which it didn't and the dealership has a set of my keys. The first salesman I dealt with who promised me the box liner no longer works there and the second salesman who has my second set of keys also no longer works there.
So anyways back to Brook, I talked to her and she was an awesome lady, very helpful and she said she would send out a new set of keys and I also told her I could live with the plastic drop in box liner. I figured everything was finally going to be resolved, now steps in Mitch, who is some sort of manager, the same Mitch I left a message for before I wrote my first review and the same Mitch I emailed and after 12 days of no response from Mitch, I called him back and he flat out called me a liar and used his so called power to put an end to all the great work Brook did and now as before I can't get an answer from him. I am really getting tired of the poor treatment, it is hard to believe such a simple thing of good customer service is so difficult to fulfill. Sad part is Mitch has no clue about the deal and all the prior issues I had to endure, including bringing the truck back and killing a day of my time and paying for gas for a loaner vehicle, all because they never had my truck ready when they said they would.
I will say that the Finance and Service departments along with Brook and all the staff at reception were fantastic and a real pleasure to deal with.
The sales staff that I have dealt with so far have been pathetic beyond words.

Did not buy my truck there, but absolutely service it there. Super friendly and it's great having car rental on site.

Jason Spithakis was amazing!!! So so so helpful & he made my first auto purchase a breeze

Piy was great at helping buy the car I was looking at though Go Auto. He didn't pressure me to buy a new vehicle. He kept me up to date with the instalation of the extras I wanted with the car. My car was professionally detailed, when I picked it up. And he patiently walked me threw how to operate the features of my new car. This is my second used car with Team Fords Go Auto. Highly recomend them and Piy.

Got my new escape from Pi , best service , best vehicle in best price , thumbs up full 5 stars
Thanks

Our sales agent Jay was very honest! if he didn't know the answer to our question, he found it and let us know. He also found the exact car we were looking for and brought it in for us. We were buying a vehicle from a friend not a salesman!

We bought our first vehicle from them and three years later we wanted a new one so we wanted to know how to break a lease. So we went to speak with the manager and sales guy and they told us we would have to pay a few thousand to get our of the lease so we could not afford that so we left. Few months later we stopped at a Mitsubishi dealer and asked them sand thing and they told us about the concept of auto trading so since they were helpful we ended up purchasing a RVR. However we didn't like it since it did not have enough space in back so we went to Team Ford (we realized we were used to fords) and told them our problem and they gave us a manipulative idea saying that if we didn't give Mitsubishi our bank information we could just not give it and go MIA on them. We said we weren't interested in doing something unethical and they said they can't help us then and brushed us off. We struggled to find other ways and finally few months later got good service from freedom ford and got a new ford escape 2016 for a reasonable price. If Team Ford would have initially helped us and suggested auto trading we could of saved a lot of money and wouldn't of had to run around for 4 months struggling. Very disappointed with their unethical suggestions and rude behaviour. Anyone considering to buy a ford DO NOT GO HERE. Go to Freedom Ford, excellent service. Team's Ford General Manager is extremely unhelpful and the sales people follow his route.

What a wonderful experience with Team ford ! Went far and beyond ! Took care of all my cars needs & made sure we were on the road safely in a super fast time ! A huge thanks to Matt the service technician that made it all possible ! Such understanding wonderful team at Team ford !

Manager reached out recently to see what issues I have been having to try and help fix the problem. I liked that they went out of their way to do this. My wife and I will see if things start to improve in service overall. Good start though

We got our new super duty from Team ford and Piyush helped us.
We got a very good deal and awesome service.
I will definitely recommend to buy from team ford and piyush.

My salesperson Cory was excellent! He explained all the features in detail; was very patient and courteous. I would recommend Cory and Team Ford to friends and family.

Had a great service at Team Ford. The salesman his name swaran sethi is very helpful and friendly. I will always recommend team Ford.

Bought a new car from team Ford and Pi helped me in the new purchase
Tell you frankly the best service and price and loved dealing with Pi , great service

Was a very good experience the salesman was very helpful in getting the deal put together and was very polite and understanding

They've been great. You pay dealership prices, of course, but I've been happy with the service! I'd go back or buy tires here.

Just bought my car from Team Ford a week ago and it is certified pre-owned with additional 1 year warranty. I left the dealership with assurance that all paper work in place and i wouldn't face any issue when visiting any Ford dealership anywhere in North America. Surprisingly, I had to get the car into a different dealership in Alberta to check something in the car and they told me that Ford records doesn't show the CPO warranty. I called Team Ford and talked to the sales manager Dany Nisso and he handled the situation professionally and coordinated everything with the other dealership.
Big Thank you to the helpful sales person Dino for providing great after sale experience.
I would recommend Team Ford for your next car used or new.

Got my repairs to my Marano done quickly when it needed to be looked at by Fusion Collision.

Great and friendly staff. Wash the truck after service.

Rob Sirianni was extremely professional and more than accommodating in tending to my vehicle needs

One of the best vehicle purchasing experience at this dealership. Thanks to Mr. Sinkler who made everything look so easy. Got the new truck and have already made a trip BC. Absolutely brilliant!

If you are thinking of buying from here .stop and think again. The experience I just had with them was dreadful! I just bought a used F-150 from them. They were lucky that they had the vehicle we wanted and that is the only reason they got our business. If there were other options I would not have been Team Ford the time of day. If you deal with them don t expect to have your emails returned in any kind of reasonable time. Do expect to have to chase them on the phone to get replies and for any kind of information. Do not EVER expect ANYONE to talk to you with any kind of conception of what it means to be a customer. Do expect them to provide the minimum of information you need. Do expect them to be dismissive and condescending. They give me the impression that they are earning too much money to care about anyone s needs and that they see every customer interaction as a pain that that they have to get rid of.
Their website mentions their customer-first approach! Seriously! The Go Auto Group slogan is Happy to Help I cannot say I saw of felt any of those things at all. Because I want the truck they had I literally had to wrestle it from them with my own efforts. In the process I spoke with a sales person Mark, and Sales Manager, Jeff and a Business Manager, Tyler. None of those people know how to sell in the least and in my opinion, they deserve no commission whatsoever for this transaction. They did NOTHING to sell it, I BOUGHT it.
They do no preparation to their used cars other than to check that the vehicles pass the AMVIC safety test. They don t even do an oil and filter change. There is nothing more done than any other basic used car store where vehicles are often cheaper.
Having fought my way to a deal with them my son drove 3 hours from Calgary to pick it up. Although they had all the information they needed, my son was left waiting another hour in the showroom to get the final bill of sale while there were numerous members of staff standing around doing nothing. They did not get the truck licensed. They wanted to refund his $53 registration fee and send him to do the licensing himself at 6.40 pm. They knew he had just driven 3 hours, waited an hour and had another 3-hour drive back home. Apparently, it turned out, they did this because the salesman wanted to GO SHOPPING that evening and wanted to leave early.
So, do yourself an favour and find a car dealer that actually values your business understands customer needs and provides a proper level of service and satisfaction.

Perfect place to buy car. On my visit Tej helped me to get the car i want. He provide great custmer service and give good advice. Thanks team ford

I just recently purchased my third vehicle from Team Ford and once again I am completely satisfied with my decision. I DO NOT like pushy sales people and I appreciated that the salesperson was not aggressively trying to sell me my vehicle instead he ensured that I got the exact vehicle I wanted and made the whole process as smooth as possible.

I will recommend team ford and specially Mr. Piyush Goyal he is a great guy. He understands what we need and work with that. I couldn't be more happier with my new C-max that I purchased from Go Team Ford. Pi made me buy the new car. The service provided by him was exceptional and I would recommend this dealer to everyone.

The quick lane guys are awesome best ford service station in YEG

I got my new F150from team ford my sales person Pi helped me finding the best truck in the best price.
I tried at freedom ford and they give me worst finance rate although I qualified for lower rate of interest. I m happy to get the best deal at team ford