Eric De Kok was very helpful, accommodating and easy to work with. He was genuinely interested in finding me the right vehicle for my needs and helped me get a great deal. 10/10 would recommend Eric to all family and friends and even strangers! Rochelle was very thorough and easy to work with also, quick and efficient, she made financing a whole lot easier than it has been in the past. She did not try to get more money out of me as is often the case with dealerships and was respectful of my choices when it came to extra maintenance. 10/10 would recommend.
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I was looking into buying a used truck from Team Ford and dealt with Brennan. I've been to dealers in the past and was absolutely dreading the experience, however after dealing with Brennan I felt much better about buying a vehicle from a dealer. Brennan was polite, well dressed, informed, not at all pushy and showed me a few units that fit what I was looking for. Although I didn't end up needing a vehicle as my employer provided one, I would certainly recommend Brennan at Team Ford should I be in the market for a truck or any vehicle in the future!
Wow! Kudos to Trace Thacker!! Two thumbs up for a top notch customer service. Amazing!! Trace have been very helpful finding me a perfect car exactly what I was looking for (except the color of the car...lol) So guys if you ever need to talk to someone about buying any vehicle, I recommend to loo for Trace.
Thank you Trace for above and beyond customer service! You're awesome. :-)
Going into a car dealership full of aggressive salesmen, telling you what they think you need, can be stressful. Fortunately we met and dealt with the Siffledeen's. A family of super automotive salespeople. Sisters Jade and Jennifer, worked tirelessly alongside father Alex, to find us a vehicle that fit our lifestyle, and worked with us to get it at a price we were comfortable with. Brother Jesse even got in on the excitement when tracking down a new SIM card for our Sync system and a second My-Key, making sure we left the lot satisfied. The only down part of our experience was trying to get the car home (detailed, cleaned etc.). This is most likely due to the fact we purchased during a very busy time of year, and business seemed to be overwhelming, which meant that we were sometimes overlooked by the rest of the team. Regardless of some of these issues, the Siffledeen s always rushed to our rescue! I would recommend bringing your business to the Siffledeen family at Go Ford - Team Ford in south east Edmonton. They will go above and beyond to meet your needs. Their family teamwork, is a refreshing change from the "typical" auto sales experience. Thank you Alex, Jennifer, Jesse and Jade! We will see you again soon! Earn $500.00 off your next car purchase when quoting my Referral Code: G4RYR. Make sure GO-Auto credits the referral! ~Cheers, Jeremy
I had a great experience dealing with Tej Sandhu and his team. They got me into the truck that I needed at payments that I could afford. I appreciated his honesty and straightforwardness. I will be dealing with Tej again and I recommend him and Team Ford to anyone looking to buy a new or used vehicle. I would like to take this time to once again say thank you again to Tej and his team!
Very efficient, knowledgable, and friendly staff. A huge thank-you the Staff of Team Ford, especially Jamie, Piyush, and Erin! We are thrilled with our new Truck.
Purchasing from Team Ford was awesome! The salesmen got straight to the points. No long waiting times. Honest. Everybody hurried to get me back on the road. I have nothing but great reviews and feedback. I did not have buyers remorse after purchasing my truck. I've never owned a truck but I am glad that I do now!. Thank you Team Ford. Price was fair.
Terrible service Called their ford towing service , guy told he will be here by 8:10 Sitting here since 6 am, guy calls me at 8 saying vin number won t match and now won t answer call Bought it from team ford Calls the team ford and lady keeps forwarding the call without listening to the problem And their service department goes to voicemail all the time
I Came here to buy aused vegicle for 10000 but my sales man piyush helped me find a brand new escape in my budget i m very happy and satisfied thanks a lot to piyush i will definitely recommend this wonderful ace to everyone
Erik and Aziz were honest, friendly and helpful - no shenanigans. They even went out of their way to get everything done in time for our vacation. Truck was exactly as advertised, 2 months in and no problems yet. My experience was great - I would definitly recommend Team Ford.
Excellent service at Team Ford. Victor Kim was very informative and very patient throughout the whole process. Thanks for making the buying process a great experience
My worst experience of life I bought Ford Escape in october 2019. Moe El- chami was my finance manager. He got my signs on papers abt which he said he ll finish on some other day when i will come to pick my car. Without my knowledge he gave me multiple warranties which i didnot need. I was never told abt the price of those. When we talked abt that, Moe got really aggressive and refused to talk with us. Even he told us they can not be cancelled. But still we called the direct numbers and cancelled the Extended Warranty and Go Auto insurance. But i was charged $18.80 as my Go Auto fee which I was never refunded. Now today after exactly 2 months i am charged again $18.80 as Go Auto fee even though that was cancelled by the department. Just disgusting. We called and Moe said that was not cancelled by their side. Really? After 2 months they deducted money from my bank account. Very bad experience with team ford. I want my $40 back.I would never ever suggest anybody to go and buy vehicle from Team Ford. They are not trust worthy especially Finance Manager Moe. Now where are my $37.60. I want my money to be refunded. They treated us good when we went to give them buisness. But after they dont care abt you.
Tanner did an amazing job with helping me find the car I wanted. He knows a lot about what he is talking about and was a great help with whatever questions I had.
I dropped in today to check out the 2016 F150. I was very happy with my salesman Aaron Boyce. No pressure to buy anything, just sat and talked about all my wants and needs for a family vehicle. He informed me about all the new safety features and some of the fancier things like the backup camera and the sync 3. I will absolutely go see Aaron when I'm ready to buy!
Very happy with the sales at Team. Gave me great value for my trade and good price on new truck. Very happy would buy here again. Dre was my sales guy. Solid dude would recommend
Pi was my salesman at Team Ford and was very informative and helped get a good deal on the new car today plus give me a cool Oilers autographed mini hockey stick, thanks!
I was not thrilled initially by my experience at Team Ford. I was in the process of negotiating a price with someone on the sales team when she brought out her manager and he spoke down to me. I should have pulled out from the deal at that point. But, sadly, I continued to the finance department. I had some vehicle issues going on prior to this purchase, so I wanted to be sure to have everything I needed included. The finance person talked me into a warranty and maintenance package, and I should've said no to both, but felt like I was in good hands... Unfortunately a week after my purchase I was in an accident and my vehicle was totalled. Even with putting 1000 down on my new car, what the insurance company was going to offer me was roughly $10,000 less than what I owed on my new car. (I knew I overpaid, but I figured if I drove this car for 6-7 years it would be fine in the end). After the accident I figured I could cancel the extended warranty and maintenance plan, or receive some kind of refund on the maintenance plan offered by ford, but nope, they don't refund those. Even though I didn't use a dime from it. After saying no, they offered to just roll that $ into a new loan when I purchased a new vehicle from them. I already paid over $10k to drive a car for a week, I'm not spending any more money there.
Reminder to everyone, car dealerships are NOT looking out for you, they're looking to make money off of you. There were so many red flags, I wish I had never stepped foot in Team Ford.
I called because the electrical on our vehicle wasn't working. The receptionist was useless and didn't show any empathy and said basically that maybe they could help us in a week and refused to check and see if there were any loaners available. I have been a faithful customer for three years, but won't be anymore.
Dale was great to work with! We went at our pace and was very patient and knowledgeable. I would recommend Dale to anyone looking for a relaxing purchase experience.
Had great service from my salesman Brett Stamm. He made sure I got exactly what I wanted and was happy the entire time. He even went as far as bringing my X5 from a different dealership. I thought buying a car was gunna be impossible with my late working hours but he made it possible by staying late and even coming in on his day off to help me with my selection. I will deff be back for all my future purchases aswell as telling all my friends and family to come to team ford and talk to my guy Brett.
I was also impressed with my finance guy Jason who went out of his way to make this deal go thru with my father in Kelowna. Awesome work guys thanks
I just had a disappointing experience here. THE WORST SERVICE DEPARTMENT!! I came in for some servicing to my work vehicle and I felt it was a mistake to go to TEAM FORD from the start! I tried to call to make an appointment and I was told to just do a drop-in. I get there, No greeting when I walked in and staff talking amongst themselves while I stood there. They see but continue to ignore me. I walk over to the service advisor desk to ask for help and he quickly dismisses me to the proper side, and doesn t even ask the staff who were just standing there to assist me. I was WAITING there WAYYY TOO LONG and not one person working there asked what I was there for or if I needed help with anything!! I walked back to my vehicle and took my business elsewhere. What a TERRIBLE EXPERIENCE.
Worst experience of my life. I would never recommend this place to anyone I know. Manger on this dealership is an Indian guy and he told me we don t like Indian customer because they compare pricing with other.He is a racist he said his Canadian employee doesn t want to serve Indian community people. This is racism s and these kind of people who s having manager position shouldn t be deferentiating the customer with the skin colour or religion. This is redculus I have the witness when manger said he doesn t like Indian on this dealership.I will be raising this issue on other platforms to protest against racism.
Exceptional service from Chris Powers, he went above & beyond for us. Ensured we loved the unit, got us the best price & there was absolute no pressure to buy. I highly recommend Chris Powers!
Went into Team Ford. Was Pleasently Greeted and Helped by Mani. Great Customer Service, Highly Recommended Ford Dealership. Will be Sending Family and Friends at Team Ford for Their Needs. Thumbs up to Team Ford.
I bought my vehicle off of Victor Kim and couldn't be happier. Friendly service, answered all of my questions, and took the time to make sure I found the perfect one. Highly recommend Victor Kim and team ford.
Tej and team were extremely helpful and knowledgeable. The experience was great overall. Team Ford went over and above and even stayed well after closing on Sunday to ensure we got out of there with our new vehicle. I would highly recommend working with Team Ford. Thanks Tej, Joey and a Jeff.
I may not be the most articulate person ever, so this review may be a bit on the lacking side. But, when I found my Ford Fusion on the GoFord website and called in to to inquire about it, Jade (Siffledeen) was extremely helpful with any and all questions I had to ask. She was very professional and made my first car purchase as easy on me as possible. I would highly recommend Jade to any one who is looking to purchase a vehicle, new or used. She takes things very seriously though has enough in her personality to be humourous and cheerful. I can't exactly compare her to anyone else as I have not dealt with anyone but her. But, I've heard stories about some salesmen.
As for the car. I love it. It is very fun to drive and actually allows me to enough driving. Something that I have not had the luxury of experiencing before (I absolutely hate driving around for the most part.) But, all that is in the past.
Thank you Jade for helping me with the car that I love.
Eri DeKok was an excellent sales man. Made the entire process of buying my first truck a bliss. I loved how he listened to what my needs and budget were, instead of trying to get me to buy the most expensive truck I could. Definitely a satisfying experience
I was at the right dealership at the right time with the righ salesperson named Jason Sinkler. He gave me a good trade-in value plus a decent deal on a pre-owned Edge. Very nice SUV! Thank you..
Showed up with a shift cable issue on my Escape. Spent an hour and a half, but they fixed it right then and there. No appointment made, and they were very accommodating. Even the salesmen, were very professional, and knowing that I was not ready to buy, they still answered all my questions. A big thank you to Jessica in service, for tolerating a overbearing customer (me) watch a little YouTube and I think I know it all, lol. You guys are awesome. Will certainly be coming back when the new Ranger is in. Great job
I bought my new 2016 f-150 from team ford. Jay made sure I found the truck I wanted! I walked in and was able to leave with the truck all on Saturday night. Found out some stuff happened with the first bank and they found another bank and dropped the price on the truck as well as all the extras I got just for the troubles. Even with all the bumps they made it as quick and painless as possible to work for me.
First they will give you a lemon car. Second they dont care about you once you signed all the paper works. My Dad didn't even get his 500$ referral and its been a year now. Its funny how responsive their finance and sales department when you inquiring to purchase a vehicle and it is the total opposite when you have something to follow up. I RECOMMEND TO STAY AWAY AS MUCH AS YOU CAN
*January 27th 2020* Update since the day I post , never recieved a callback. Thats almost a week ago. Left so number of voicemail to their Finance department and still no answer.
Pi was very helpful in making the right decision for buying the awesome F150 as I was confused between mustang and F150. Great price and ultimate service,!its second truck in my family from Team ford and pi
Chris Power was very friendly , easy and professional to deal with. He treated my family with such care and kindness, we are so grateful we chose him to work with!!
Drove Gmc trucks my whole life owned 23 of them until 2017 when I purchased a f350 platinum from cam Clark ford in reddeer and it was the worst thing I ever did, no support at all from service, sales was a disrace and never again was gonna buy another ford. I went to Team Ford for a service and just seemed absolutely great to deal with, so carried on with there service end for over a year then sat down with Jamie Jasmine/manager and jabz in sales and treatment from them was absolutely amazing, rolled out in my new f150 smiling and can t say enough great things about the crew at Team Ford. Cheers to Jamie, Jabz and the rest for there professionalism.
Excellent customer service. Very happy and fully satisfied with the purchase . As usual D.C. (Sales Manager) made our day by offering a deal which was hard to believe.
**Updated** *Thank you for the response below! I wanted to ensure you were aware of what had happened so you could address the issue. The response is very much appreciated and we won't let this experience affect our opinion of your business. Next time, we will just have to make sure we work directly with the dealership. I have changed the rating to 5*.
This review is regarding the online support when inquiring on a vehicle.
We inquired on a Jeep Grand Cherokee and received a response stating the vehicle is an Alberta vehicle, zero accidents, inspected and available for immediate viewing. This sounded great, until we inquired why it would have a front license plate holder if it is from Alberta, and requested the CarFax info. The same guy responded and stated, "It was originally from Quebec and it had a $7000 hit on it. Left front side when it had $2000 km on it."
Only after we had requested the CarFax did he disclose that the vehicle is not originally from Alberta like initially stated, and that it had also been in an accident.
Salesmen already have a negative reputation; situations like this do not help it out.
Because of the shady responses, we have decided to look else where.
I had an excellent experience with Team Ford . Piyush Goyal was extremely kind and knowledgeable. He helped me finding best vehicle for me and gave me very good deal .
Getting a Ford? Go to this dealership and ask for Victor. He will go to great length to ensure you get the vehicle you want at the price you can afford. Got my F150 and very happy!
Excellent service by piyush goyal. I would not have purchased this vehicle if piyush was not my sales person. I like my new ridend surly my friends to him
I just purchased a Ford explorer from Team ford, South edmonton. With the help of Pi, I was able to find the car I was looking for. It was an amazing experience and I'll always recommend team to everyone.
It was a great experience in team ford... I was fully satisfied with what I was purchasing and with everyones effort to help me get the best deal, specially Mr Tezpreet who guided me really well througout to get the right vehicle, He was very efficient and helpful to me, and the best part is even after selling the car he called me to find out if everything is fine there is no problem with my car. What a wonderdul experience.. .
Always a great experience at Team Ford Service center. they have their ups and downs, like anywhere, non the less, very efficient, yet relaxed and professional atmosphere. a sense of family. loaners book up fast, get your car in early AM and you shouldn't have any issues.
At Team Ford, Edmonton we were given excellent customer services by Darpan Chhabra. He is very helpful, knowledgeable and professional. He answered almost all of our questions and even provided us courtesy vehicle. We would highly recommend to contact Darpan Chhabra at Team Ford, Edmonton for the purchase of any vehicle.
DC & piyush helped a lot in gettin a worthy suv, I was not plannin to get kia, but I did wen I took a test drive & saw abt all the features, I recommend evryone to come to team ford & get a quote, Very polite & friendly staff.... Cheers
Gave me a difficult time. I just bought a ford fiesta 2017 recently and I already knew the total price of the vehicle the manager and the salesperson still try to rip me off by dividing the payments and make the total to $26,000. They were thinking that I don't know how to compute. I did show them my computation and still persistent to rip me off. Eventually, I gave them $2500 on top of the actual price just to keep them quiet. Koch was offering $20, 000 for that vehicle this was with discount and they were offering higher than that.
Have been having bad luck with my vehicle for some time now. I regret never taking my cars to fusion collision to begin with, with their help my car feels like it s brand new. Every staff that I talked to were very helpful and professional. They were able to help me out with the cost which I really appreciate. I definitely recommend fusion collision to anybody.
I dropped off my vehicle there for services, A girl working in the services department told me, let us check if your vehicle is under warranty you may no need to pay, but the next day she sent an estimate bill to me, and I said no to the service because I was unable to that much money. When I went to pickup my vehicle they asked me to pay some amount of it for inspection, I did not want to pay because they did not say anything about that before, The Girl her name is Jeska, she was so rude to me, she doesn t know how to talk to the customer, she did not explain me the service very well and made me upset.
Took my truck to get a service fix done, specifically a oil pan change that was noticed to be leaking during a oil change/ service check. The next day after picking up my truck I had noticed my radiator fan kick on and my truck start to overheat!! There was a leak coming from the area of the oil pan. Not sure what exactly was done or not done/ put back but very unhappy with this event. Had to put over 8L of coolant in my truck. Took it to another dealership to get it fixed as I could not risk another issue from these mechanics! Clearly something was missed in a check, if one was ever completed! Will never use them again, thankfully my truck is still under warranty, but not professional at all.
Our experience at team ford was excellent. Our sales executive was Joban, he helped us like a good friend and even after three months of the purchase, we are getting the best services because of him. Team Ford is the best place to buy any type of vehicle.
Went in this morning 12/30/2015. Was looked after promptly (I had no appointment), and service tech was really friendly. My battery was tested and replaced under warranty in about 45 minutes and I did not even have an appointment. Free coffee too! Did not buy my truck there but will definitely be back for service work.
Great buying experience dealing with Joey Jabz in helping me get the truck I wanted! 2nd time dealing with Tom their finance manager and each time has been a pleasure. Thanks guys!
So I have purchased two vehicles prior to my newest addition a 2016 Mustang EcoBoost, both were they two different dealerships and I must say Team Ford was the most rewarding and best experience yet. I dealt with tej and Deep ( sorry if I spelled your names wrong boys! ), I also talked with Drew, and Janie throughout the process. I must say this has been my best buying experience with a dealership yet. They put in some real hours and time to get me into the car I wanted and did everything they could to make it happen. The team here really went above and beyond for me and I really appreciate that and can't thank you guys enough. From all the phone calls and texts to just their general atmosphere within the dealership. When you walk in you are always greeted and made to feel at home, and I noticed right away everybody here seemed to actually want to be there and that it was more then just a job. I would recommend this dealership to anyone and will buy from them again if I ever decide to get another vehicle .Thanks again to everyone who helped get me approved on my very own Mustang your guys customer service is 15/10 easily !
Not only did they give me my repair free of charge, but also did some digging on an old repair that they did a few months prior and were able to get me my money back. Great customer service
Great building! Fantastic staff! I love that everything to do with purchasing a new vehicle is all under one roof! Ryan Hoffman was the best salesman I have ever dealt with and made the whole experience as fun and easy as possible! Sal in the Finance department was great to deal with and kept the waiting to a minimum and had the financial documents and registration paperwork all ready to go before I walked in to pick up the new vehicle. Ashlene in the Go Auto Insurance department got me the best insurance package for the best price and is a real pleasure to speak to! Team Ford has had my business for the last 6 years and will continue to have it in the future!
I also want to give a big shout out to the Service department for all of the work and advice they have given over the last few years! Sean is always smiling and quick to give you the best solution for your service needs!
I bought a 2013 Ford Escape from Team Ford in August last year, along with the so called 'bumper to bumper' package.
I've just had my car at Kentwood Ford since last week, and one of the items I wanted fixed was the misalignment of the driver's door, which has been an issue since I bought the car.
I've now been told that they want to charge me to rectify an issue that the car was sold to me with.
So far, EVERY interaction I have had with Go Auto has been pathetic, frustrating and generally crappy. Everything is a huge battle, and once they have your money, they actually treat you like crap.
DO NOT purchase a vehicle from Team Ford if you value your time or sanity. You will lose both...
And NO. I will not call you. From now on, EVERYTHING is going to be in writing, and you WILL be hearing more from me. Thanks.
Corey helped me get into my absolute dream truck. He was so incredibly helpful & knowledgeable. He was very patient with me and answered all my questions thoroughly. You can really tell that he loves his job, and because of that I felt I wasn't just another customer, but taken care of like family. I am very pleased with him and the dealers service. Would recommend friends and family to Team Ford in a heart beat.
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