Team Ford/GoAuto Direct Reviews

Pi just sold my boyfriend a truck and we had an amazing experience. Will definitely recommend to a friend :) thanks to everyone at team ford and especially Ricardo and Pi for all the great experience!

Very knowledgeable sales agent, Darren Leew, and the sales team worked hard to ensure my business. An excellent experience form the time I arrived to me driving away in my new SUV. Thanks again!

I recently brought my car a 2012 Ford Focus into Team Ford to have it checked for not starting. The Fleet Manager Brian McPhee arranged to have it diagnosed. Brian introduced me to Louise Pisani who took my car in and notified me that I needed a new starter. The starter was installed and a rear brake light was replaced the next day. Brian arrange for a Team Ford loaner so I could get my son to hockey. I would like to personally thank Brian MacPhee and Team Ford for their excellent service. In the future I will be bringing my vehicle to Team Ford.

Had the absolute pleasure of dealing with Nemo recently. I came in unsure of what exactly it was that I wanted and he did a great job of of laying out my options and ensuring that I was happy with the vehicle. Will 100% be recommending him to all my friends and family. Big thanks to the entire staff over there at Team Ford.

If Google would allow me I would rate my experience with new Ford F150 2020 at 10 stars. Danny onaissi every time since 2014 made the buying and delivery experience not just good but excellent and best of all relaxing and enjoyable. I love to deal with the best and danny onnaisi is the best ,you are the best for real because this the 7th experience with you

Great people to deal with. Our sales person was very respectful. This is the second truck we purchased from him.

James ichtay know what great customer service looks like. He took the time to understand what I was looking for in a suv and ensures he captured my budget . What an amazing experience he provided and he come highly recommended.

Recently I bought a Lincoln MKC at Team Ford. Sales Tony Yang really helped me a lot. The MKC I bought was in Red Deer. He helped me to check all infos about the car and answered my tons of question again and again. He went to Red Deer to help pick up the car himself. Until now I have any question for the car, I just call him. He gives respond immediately efficiently.

I purchased a new Ford Fusion in 2013 from a dealership in Red Deer, AB. When purchasing this vehicle they offered me "Pre-Paid Maintenance," which allowed me to take my vehicle to ANY Ford dealer for all maintenance within the first 100,000 km.

I recently moved to Edmonton, so I called the Team Ford location and informed them that I have this service and I was looking to bring my car in on a Saturday morning. I was told that it would be first come, first serve and for me to be there at 8 AM to ensure a spot in their service department that day. I was leaving for vacation early the following Tuesday and would not have time between those days other than the Saturday to have this completed.

I arranged for a ride to pick me up and I arrived at the Team Ford location at 8 AM. When I arrived I was then told by Leo that they are taking appointments only, and since I didn't have an appointment, I am not able to be helped that day. To be noted, this is a Quick Lane facility, which means its a no appointment necessary facility, you show up, you get the service you request. When I explain how I called ahead and was informed that it was a first come, first serve basis as the person on the phone explained to me prior to me coming in, the associate who helped me on Saturday asked the person's name that told me this. When I said I don't remember, he shrugged it off and pretty much said, "Well, nothing we can do," and then remarked, and I quote, "Did she sound Canadian?"

He then explained he will do a quick oil change for me later in the day; however, all the remaining service in my Pre-Paid Maintenance would not be completed and I would have to come back another time. Which means that I would have to pay out of pocket for the additional service even though it is built into my original package plan. I confirmed this with the associate and he agreed. He then remarked that if I was not satisfied with that that I leave and try another dealership, and maybe they can help me. No offer was made to schedule me in either, possibly when I return from my vacation.

While I am clearly speaking about the service department, and the misinformation that I received from them, I cannot give an opinion of their sales team. A service department is the essential backbone for customer support across the entire dealership, and it clearly needs stronger communication and to back the policies that the Quick Lane brand stands for.

Even though this is the closest facility to my home, I will look to go further away next time just so I can receive the service that I have already paid for.

Py was a good sell person. He's costumer service is really good.him and the manager is really helpful.

I couldn't be more happier with my new car that I purchased from Go Team Ford. Piyush made me buy the new Escape.The service provided by him was exceptional and the process was fast. I would recommend this dealer to everyone.

Excellent service center I took my 2018 F 150 in to get a wheel alignment after lowering it. Service guru Jeff was very helpful he went thru the recalls on my truck and brought it up to date as well as the alignment. They also gave me a discount on the fact that I was a member of #trucksofcanada facebook page. I forgot one side of my camber adjustment kit and informed me then order the part to have my truck ready for the next day. I will be taking my truck back to #teamford for futher service.

We started our vehicle shopping a few weeks ago and Team Ford had by far the best price, best customer service and a great vehicle salesperson by the name of Corey Goodine. Our first meeting was with Jamie Jasman, then he hooked us up with Mitch Ogorman. Mitch then hooked us up with Corey. Corey was very personable and professional and always met us at the door and ensured all of our needs were met and our vehicle purchase experience was a positive one. Corey came in to work on his day off for the delivery of our vehicle. He walked us through all the vehicle options and even set up both my husband and my cell phone on blue tooth!

We did go to a few other dealerships prior to Team Ford and are very pleased we chose Team Ford. I will highly recommend Corey /Team Ford to my friends and co-workers that might be vehicle shopping.

Vehicle shopping can be very time consuming and stressful, but our experience was very positive. Way to go Corey!

Terrible experience with these guys. Have no knowledge of the promotions or deals are ongoing with Ford. Will never step into the store again.

Mitch and Tes- thanks for all the help and information with regards to the purchase of my new Edge.

I had Jason as a salesman and he was awesome. I told him exactly what I wanted and he didn t contact me until he had exactly what I wanted. He didn t pressure me into anything which was nice! He helped me get my perfect vehicle. I would highly recommend!

I started my hunt for a vehicle a short while back and decided to go with Team Ford as their selection, pricing and staff (specifically, Collette) are just phenomenal. I thought car shopping was going to be stressful but Collette made it easy and exciting!! Thanks a bunch, Team Ford

Three days trying to get a hold of the service department, three days striking out. Just one more thing to the long list of team ford disappointments.

Joey Jabz provided me very good service. He tried to provide an informed answer for all my questions.

Trying to call these guys from the last two weeks, but no response from the service department, lines are always busy and no one is picking up my phone in the service department....going to give my business to some other ford dealer...sorry but very bad experience.

Olga and Rochelle were a pleasure to work with. The buying experience was professional and quick. I would highly recommend them to friends and family.

I hope its had more stars......My experience was excellent for purchase of my car with Team Ford and Piyush Goyal was Fab....i will recommend Piyush & Darpan for best services!!!

Had a chat with Mani. I went there looking to upgrade to a newer model of the Ford Explorer. Great customer service. Will definitely come back.

I had a good experience here. The sales staff was all friendly and welcoming. They helped me get exactly what I wanted. Even coming in on short notice they accommodated me and my kids without a problem. Thanks Joey.

went in today for test driving a vehicle today with my friend. We were dealing with Dale, he was awesome finding us the vehicle and we were getting somewhere, until there manager just walked in. Guy needs to learn something else other than aggressive arguments. Had to walk out eventually. Wish he had better training to deal with potential customers, then they would have got our business today.

thumbs up for Dale again :)

Victor was really great to us. We look forward to doing more business with him and would suggest others go and see how as well.

I had an amazing experience at team ford. Each employee was not only welcoming and friendly but they were so incredibly helpful. I would recommend anyone to go if you are looking for a seamless experience when purchasing a vehicle.

It was very friendly introduction. The sales team answered all the questions that I had. They found me the right Car that I was looking for and at a good price

Imagine one day in your life where you lost everything, even your car and you didn't have anyone to help you. Ford helped me get a car in a day, the workers make you feel like your part of the family. They care about you as if your problems are there's too. An excellent company!! Pj .

Fast and reliable.they know Wat they are doing on the contrary of koch ford.

Bad experience. We are deciding what car to buy, and went to see two options that we are interested in. We spent more than two hours there, a lot of bla bla bla, and we left without seen all we wanted. It would have been more honest if they had said they did not have what we wanted up front. And... showing us a car while smoking was so disrespectful.

Piyush helpedme with the purchase of 2016 hyundai Santa fe and this us the 3rd vehicle we bought in the family in last year from team ford and piyush.
Always great service and best price

Ford Escape is awesome and so is Team Ford. The whole team is very welcoming. We were helped by Jason who possess very good customer skills. He took us for the detailed tour of an Escape. The moment I drove it, I knew I am getting it.

Brought my wife's car for airbag recall. Once we got the car the back seat was filthy. It looked like they threw old airbags in the back and didn't even bother wiping it after they were done.

This review below was written about a year and I half ago. I writing a new review based on the recent events that happened since I tried trading my vehicle back in November and the recent findings that lead up in the last week or so is why I'm writing this to let people know that the sales team and service department are awesome here at Team Ford. My issue was my findings I found out this week. Have a buyers beware when you are purchasing warranty package from the finance team here at Team Ford.

At the time of my last purchase of a new F-150 about a year and a half ago I was sold a maintenance package that was sold to me at 5500.00 only to find out from the third party maintenance company and another Ford dealership that this package was valued at 3200.00 and this was sold to me at the above price of 5500.00 not 3200. Upon selling my F-150 over the weekend at another Ford dealership and trying to cancel this package and now I'm on the hook for paying the remaining balance on something that I don't even have on a truck that I don't own anymore.

Please be aware on buying maintenance packages and make sure you double check on what the price you are paying for. Don't want anyone to go through what I'm going through.

Best Regards,

Carlos Ramalho

Have such a great experience with Team Ford AB (Abhinav Kajrolkar)was such an amazing sales person who went above and beyond on getting me the Ford F-150 with the budget that we had had to work with also Tyler and Tim went also above and beyond to get me the approval. In all it was an awesome experience. I would recommend anyone looking to get a new vehicle to go and see AB(Abhinav Kajrolkar) Tyler and Tim they are honest and they will work hard for your needs. I will be passing these guys names on for there amazing job they did. All in all I definitely will be coming back to purchase more vehicles from Team Ford

Recently bought a F150 XLT sport. Very nice truck. Smoothest truck ever driven on the highway. I am always a bit leery walking into a car dealership like many. My salesman was Tanner Denis. Young man, but he knew his cars and trucks and made me feel very much at home and relaxed, and in the end I purchased the truck...No push sales, and Tanner was able to answer my questions. Was very courteous and accommodating. I would definitely recommend Tanner to anyone looking.

I had the pleasure to deal with Corey when I bought my new truck from Team Ford. He ordered exactly what I wanted and was quick responding to me any time I had a question . Not my first time buying a new vehicle and I can tell you that he was by far the most attentive and professional sales representative I dealt with. I highly recommend the team!

Sara and Anny in the service department are awesome! Sara was very accommodating of adding my last minute concerns to the work order as well as clarifying how Ford s warranty works when aftermarket parts are installed. Mike in the shop did a great job with my service and even sent me a video of all the checks he did on my truck!

Best experience ever with joey jabbour from Ford team. Highly recommend this guy !!

This is by far the worst and most dishonest car dealership, you are likely to encounter. The sales staff will blatantly lie to your face, and the managers are even worse. You may think you are receiving a lower price at this dealership, but you are not, they will lie to you about everything from the factory discounts to the financing rate until you sign the agreement and put down your deposit. If you need help suing this dealership please contact me directly I will assist you (no charge).

Wonderful service and help from Dale Willimus, and while i did not buy anything, i will recommend him to anyone looking to buy

Thanks Victor for providing solid advice on the vehicle that would fit my budget. Appreciate you for your time and all the efforts and for being straightforward and honest. I'd recommend Victor to anyone looking for a good Ford deal to speak with Victor. Overall nice guy.

This dealership is full of snakes DO NOT DEAL WITH THEM.

Staff was very freindly and polite. We are happy with our vehicle. Hope for many years of trouble free vehicle ownership

I was dealing with Joban and Jon at team ford buying a brand new 2016 ford f150. the service from them both was beyond believable. They went over and above and I am a very satisfied customer. I have now bought 3 truck here and will continue to use team ford in the future. Go see Joban for your new car today!!!!

Piyush was my salesman , his service was excellent in every manner and I bought Ford Fusion. Thanks

The guy Aziz was awesome. So gentle and very well trained. Very down to earth .we all get what we want .But miss Scott Hawke there . Really recommend nice and clean dealership. Very nice and friendly staff. Love to be a part of Team Ford

Had an amazing experience here, Nemo was friendly and very helpful. Recommending all my friends and family to find Nemo

In for my 6 months Works package and tire change. Once again, I had quick and thorough service, and just great customer service from Sean and a nice quick chat with Leonard. If you need anything done for your vehicle, I 100% recommend Quick Lane at Team Ford. Also, thank you Sean for giving me the best deal possible.

I had a great experience, great staff especially Victor Kim was a pleasure to deal with. Thanks Rachel

Piyush is a great salesman. He is honest, outgoing and really puts the customers needs first.

I Met Mr.Swarn at Ford showroom great service provided by him highly recommended

Had great service at Team Ford even though I ended up getting a different SUV at different dealership.

Understandably the salesman was upset when we took our deposit back to purchase something else but it all came down to the vehicle that made the most sense to us.

Chris, the manager, was very friendly and did his best to win our business. No hard feelings, Team Ford, I m sure I ll be back for an F-150 one day

We recently bought a new truck from Team Ford and our sales person was Brooklyn Erickson. We cannot say enough about her fabulous service. She was very knowledgeable and made sure we were happy with our truck. Brooklyn worked with my husband over the phone to get the deal started as he was out of town. She really went over and above to make the deal flow smoothly and completed the purchase very quickly.

I would highly recommend Brooklyn Erickson and Team Ford to anyone who may be looking to purchase . I know I will be going to see her when I purchase a new car for myself.

Paula - Edmonton Alberta

Staff at this dealership rocks! Thanks Victor for the exceptional salesmanship!

Trevor - our sales person, was phenomenal. He made the whole experience so easy and took care of everything, and went out of his way to make us very comfortable.

Thank you Team Ford especially our sales rep Swarn. You made our experience in purchasing our vehicle so easy. From the moment we stepped inside Ford until we left. He couldn't have done any more to help us.
Thank you Swarn!

Old girl is amazing don't know if I've been approved yet or not but she was great to deal with and I very much so enjoyed meeting her

I hate going vehicle shopping as soon as you get on the lot you can see people track you down like vultures but when you go in to team ford look for Jett and this guy will take care of you I was there for 6 hrs test driving and hassling for a great deal this guy took care of us and with a new kid he treated us with open arms and now my family has a reliable truck with alot more options then I thought of thanks Jett keep up the good work

Worst dealer ship I have ever dealt with ... got car order after car order wrong and delayed my delivery by a week for no reason at all

~*NEVER ONCE DID WE FEEL LIKE JUST ANOTHER NUMBER*~
~*NEVER ONCE WAS ANYTHING PUSHED ON US WE DIDN'T WANT*~

We previously had purchased a 2006 Ford Mustang in February 2012 from Imi at Go Auto Direct South. That location is not their any longer and Team Ford now uses that location as their finance offices. In October my Fiance and I changed jobs. I started working for First Canadian and I deal with life and disability policies that dealerships sell to cover car loans so I talk to dealerships on an everyday basis. Team Ford called one day and I knew the location Imi was at no longer existed and wanted to know which location he was at. To my surprise his response was "he's here". We had kept in touch with Imi over the course of the year and I knew changes were happening to the location he was at and Imi was not sure which location he was going to be at the last time I had spoke with him. So I was very happy to know he was at Team Ford. Our Mustang was a convertible with 20" wheels and was not ideal for Alberta Winter driving. So off we went to find Imi to see if there was anything he could do for us to get us in a truck. We knew it was going to be a difficult process because we had only both had two months with our current employers. So on paper we are not ideal candidates. Allyson and Henry in the finance office were amazing. They went above and beyond to get us approved and into something we wanted. As much as we loved our mustang it was not practical for our current situation and everyone at Team Ford understood our needs and worked so hard to fit not only our needs but our wants.

IMI pulled off another great customer service experience and when we are ready to buy again we will be going back to him!!!!!

If you took the time to read this review and truly are looking for a wonderful customer service experience with no pressure to actually buy PLEASE go to IMI At TEAM FORD!

Have always purchased Ford. Just picked up my new mustang and could not be happier with the experience of purchasing from Mark and the staff at Team Ford. The best to date!

This dealership is great! The staff and managers are very helpful and professional! They take the time to answer your questions and don t rush you out like other places! I am glad I made a purchase here and will definitely make my next purchase here!!!

I had a great experience at teamford with Lance. .I enjoyed the sales process and I love my new truck.

Piyush sold me my 2015 Ford Fusion, over all I had excellenct service at Team Ford! Farah and DC were a huge help too, I couldn't be happier! I'll definitely go there again in the future.

Unreliable Service. Brought in to get level kit installed and they forgot to adjust headlights. On my next scheduled maintenance I asked them to adjust headlights accordingly. Left shop after service and had everyone flashing high beams at me... they made them worse. When I called to complain they said I had to re-schedule another appointment and leave it there another day. I waited till my next scheduled maintenance and told them I need a budget rental for the day as I have errands to run. Service rep told me it would be 'no problem' as Budget was right in the service bay. I took my truck there this morning at 7:30am and am told they no longer give out courtesy vehicles and that the Team advisor who booked me in was wrong. Sorry Team, tired of dealing with your BS. Educate your service reps and technicians. Tired of you wasting my time. Hope the cost of giving a loaner for the day was worth losing a long time customer over.

On April 20, 2015 I booked a service appointment for my Ford Edge and at that same time (in person) I booked a service loaner vehicle. Upon my arrival to Team Ford on April 29th at 1000 hours I was told there wasn't a loaner vehicle for me and nor had one been booked for me on April 20th.
I informed 2 staff members in the service dept. that I had to be somewhere by 1100 hours and the guy told me that my car was going in right away and would only take half an hour to do. Therefore I figured I would wait it out in their waiting area. My car was returned to me at 1120 hours. I was not impressed! Also I was also told by the service guy that just because you book a service loaner...it doesn't guarantee you a service loaner on the day of. So what's really the point of booking a service loaner??? I was told upon my purchase day of my Ford Edge that because I paid for my servicing at the time of purchase that I could book and receive a service loaner each time if I needed one. So....needless to say...I'm not happy with Team Ford at this time.

Great experience! Go see DC and Joban! friendly people and great deals!!

Dealing with Piyush Goel was an amazing experience during my recent visit to purchase a vehicle at Ford. He is an excellent salesperson and understands the customer needs very well.

Five star service @ Team Ford.... I booked my service appointment to Marilou and she put me on priority list.... Free shuttle, Taxi And Car wash....

Service department and their scheduling is terrible. I asked to book an appointment about a week ago. They scheduled me the appointment for this morning at 8am, saying that my truck needed to be in early in the morning to get the work done.

I call back at 2pm to check up , and am told that they haven't even looked at my truck and they will "probably" get to it tomorrow. I don't see the point of making appointments, if they arent even going to look at it until the next day.

If you are from out of town like me, be very wary of their service scheduling

My experience was great here. Piyush Goyal was the sales person there who helped is.He was very kind and understanding and also very helpful. It was a great experience.

Very friendly, helpful and efficient team. I went to explore and ended up buying used 2013 Escape SEL. Excellent service by Mr. Pi, the sales specialist and his manager DC. keep it up teamford.. thanks

Good experience. Deal with MK, he works hard and is very accommodating. He also doesn't lie to you.

Megan D was so great to work with. She helped us get into the perfect vehicle for our budget. She listened to what we needed and found us everything and more. I would recommend everyone to go see her.

I can't say enough wonderful things about Kameel Koya and the GoFord Team in Edmonton. Save $500 off the price of your new vehicle by using my referral code! JPG8X I just moved to the province and had only just started my new job when, on a lark, I decided I should look at getting a new2me truck for the winter. I was browsing online and saw something that interested me, not thinking that there was any way I was going to be approved, I filled out the online form just to find out how quickly the 'No' would come through. To my absolute shock, Kameel sent me a text within 20 minutes to let me know that he would probably be able to help me out... did I mention that this was 930 PM on a Sunday! I told Kameel what I was looking for and he found me the exact truck! Not only that, He was able to secure me an incredible interest rate and $0 down. I'm still shocked! He kept in touch with me outside office hours all the time. Went above and beyond to ensure that I had the easiest experience I think I could have had. The was one small delay when there turned out to be a problem with my pre-sale inspection, but I'm happier that they found and fixed the problem more than anything. I got all new brakes and brand new tires at no extra cost as well! When I found out that my truck had to be in Edmonton for an extra week, I asked Kameel if he could look into a command start for me as well... next thing I know, the starter is being installed and, because of Kameel's forethought, it didn't even change the payments for my financing! All in all, I don't think there is any way that Kameel or the GoFord team could have made me any happier :) P.S. Evan... it's RECOMMEND, not the other thing you said :P

I bought a New Escape from Team Ford n my Sales associate was Swarn Sethi gave me my first car in just a single visit with a great deal.i recommend him n team ford to all car buyers

I have purchased two trucks over the years from Team Ford with ease. When it comes to service I feel always taken care of and the employees are extremely nice and easy to talk to. It is apparent they are focused on customer service. I will no doubt purchase my next vehicle from them!

Love taking my car here. Always friendly and fast service

We bought two vehicles from Mark; always respectful, helpful and honest - told us what we needed to hear, not what we wanted to hear. Gotta respect that!

Did not buy anything, but experienced some good service.

Leo in the service department has been a huge help every time I come in. The service department is amazing and goes above and beyond. They have my business for life.

I was looking for a pre ownd vehicle I meet manny at team ford and he got a amazing deal and great service

Great sales personal and fantastic experience all around

Jeff Ziober was very helpful, and is very knowledgeable. Would highly recommend buying here or getting work done. Thanks Jeff!!