Team Ford/GoAuto Direct Reviews

Joey Jabz was an awesome dude to deal with, he's funny honest and helped me witb everything I need. Joey Jabz is the guy to go to

Horrible service. Never will they get my business again.

I brought in my wheel and tire to get a flat fixed. Dropped it off in the morning and was told it would be fixed in a couple hours. After roughly 4 hours I hadn't heard anything so I tried calling and no one picked up. So I went it to see what the deal was. I went in and picked up my wheel, they put it on my vehicle and I went home. I woke up the next day with a dead flat tire. As I put the spare tire on to bring the tire and wheel back, I noticed two distinct gouges that went about a quarter of the way around my wheel obviously from a tire machine. Very annoyed at this point I brought the wheel back to them. They said they would send it out to get fixed. Should be a couple days. I waited a full week and I hadn't heard anything from them. So I went in to see what the deal was. Upon asking them the status of my wheel they told me the place they sent it out to get fixed doesn't repair chrome wheels, and that they were looking for a replacement. After I told them I needed the wheel by the end of the day was when something finally happened and I got a new wheel.

The lack of customer service and communication in their service department is astounding. I will never be bringing any of my vehicles back to them, nor will I send anyone their way when they need service, or a new vehicle.

Amazing service Victor! no questions asked, one of the best dealerships in Edmonton. Thank you so much!

I have bought 3 vehicles from Team Ford in the past and this last purchase has been by far the worst service I have ever received in Canada. The sale itself was fine, but the after service has been horrible. I traded in my old vehicle for a new F150. I still had my old set of winter wheels on and the original wheels were in my garage. I live out of town, so they needed the wheels urgently as they sold my trade very quickly. Someone from Team Ford collected them and was told that they would get my old wheelset to me. A few months later I realized I was missing a set of wheels. I tried to contact various departments, including sales, service, etc, just to be passed on to the next, as nobody had any record or idea of where they could be. I left multiple messages with sales managers, including Corey, and was never contacted. I dealt with Sukhi, who sold me the vehicle. He seemed to try his best, but could not help me. I eventually went down in person to try to sort this out, spoke to Sukhi who again could not help me. I asked for a manager who did not want to talk to me as 'there was nothing they could add'. I walked down myself, spoke to Rob who was sitting behind the counter, told my long story, and he basically said he couldn't do anything. So after no apology, no concern to help me, bad attitudes and a obvious realization that they are only in it for the sales, please don't expect any type of after sale support. I suspect I will get some generic response below showing how little they care about actual service. Please avoid this place as there are much better options out there.

UPDATE:

I reached out to Dan Hoskins, who I believe is the vice president, and he phoned me back the next day. He wanted to know the details of my situation and complaint. He then phoned me back again after a short period and informed me that they would be giving me a new set of wheels and rims! I could not believe this. He also gave me a choice as to what rims and tires I wanted! I am now sitting with a new set of wheels. This was amazing and I am just so relieved. Thank you Dan!

Got a good deal from Joban and DC, i would highly recommend all friends and family to go here and buy.

I highly recommend Joey Jabz at Team Ford! He was so pleasant to talk with, very informative and he definitely knew his stuff. Top Notch!

Will no longer take my truck to team fords service department. Occasion 1 they quoted me $200 for a new windshield, to which my quote changed to $450. Occasion 2 I had dented a rim on my truck and 5 different service people quoted me 5 different prices. On the 3rd and final occasion I was quoted $966 on a new set of tires for my truck thru their website, upon arriving to have the new tires put on yet again the issue of the quote was not honoured and Ford wanted $1035 for the tires.
Finally doing a deal thru Ford with a used vehicle I was given a go auto card with $1000 in go auto points, to which 5 months down the line vanished without use.
This was as much as I could take of team Ford dealership, I would not reccomend this dealership to anyone or their service department. For your sake, avoid the headache and take your vehicle somewhere else.
(Update: they finally gave back my 1000 go auto points but guest relations never got back to me on how to correct the previous experiences)

Bought a 2015 from Aaron Boyce. He was professional and made the sale a breeze. Highly recommend see him when you go in. Will definitely be a returning customer.

I just wanted to give a big "Shout Out" to the service department at Team Ford. They were able to fit both our vehicles in for service with very short notice.

The last time I took my car to another dealership I mentioned that I thought I needed new wiper blades and nothing happened. So when the first taste of winter came I was stuck with wiper blades that clearly needed to be replaced. When it came time for service at Team (we were referred to by a close friend) I forgot to mention that my wiper blades needed replacing. Low and behold, I didn't need to because they caught it and looked after it! Thanks to everyone at Team, now I guess my car is ready for the next snow fall even if I would rather be in Mexico!

Thanks Team Ford!
Dara

I went to another dealership the previous day and was in the showroom for 30 minutes and was not acknowledged. My niece told be about her experience at Team Ford and suggested that I tried there. As soon as I arrived I was greated by a staff member (Christian) who listenef to my needs and found a truck that meets them. We were able to get the deal done and I drove off in my new truck in under 2 hours!

Amazing service, Got my explorer serviced from this facility, i have to say the staff were really friendly. Jason took care of everything.

Bought the extended warranty for $3010 in 2016. Told it was 100 percent refundable if we never used the warranty. Went in today to pay off balance of loan and refund the extended warranty and we were told it wasn t refundable. At no point and after asking several times because we felt unsure at the time of purchase about the warranty that we had nothing to worry about. This is 20 percent of the total cost of the loan. We will be contacting Ford Canada and be lodging a formal complaint about Team Ford and try to get some resolution. I realize this is our word against there s and we will do everything in our power to get a satisfactory refund. Buyer beware.

My experience at Team Ford was the best . Everyone was very helpful and all smiles and friendly. When I drove up to park, a salesman meet me outside to ask me who I was meeting there. I was afford a beverage as soon I went in the door. Very good experience there. Thanks . Ken White

service/maintainence- extremely frustrating, had a transmission issue, cost me 1600 cad, and the problem happened again after taking out from dealership. Service dept rep and foreman mentioned that they are not resposible if they discover some new issue. my question is what the hell
they were doing? instead of not inspecting thoroughly as to what the hell is wrong with vehicle, and i had to drain my funds allocated for my wedding to fix the vehicle, ive been at this dealership number of times and i believe these guys are thieves. Oh btw some salespersons forceibly
ask customers to give a good reviews on google at team ford.

We own 2 Fords ,a truck and car and get them both serviced through Jessica in service . We have had great service,always a rental car when needed . Good pricing on winter tires a no nonsense service . Cars always clean when we get them back

First experience with team Ford. Had a great experience, Darko is a great salesman to deal with highly recommended Dealing with Janie and Jason was great as well. The wife was looking at new Ford explorers so I think we will be back soon

update :
So my original purchase got written off when it was 8 months old had replament cost so thing worked out well, when to team Ford again was quick and easy, love dealing with this dealership, Olga was an exceptional sales representative and found me a truck that more than meets me expectations, don't plan on buying another vehicle for 5ish years but will return to team Ford, great staff, great service best dealership I have dealt with

Team Ford helps right to the end... Francis is the man you gotta see.. right from start to finish he is friendly and the person to definitely go to when your buying or financing a vehicle

I GOT MY SECOND ESCAPE FROM PIYUSH AT TEAM FORD
THE ASERVICE WAS AMAZING AND I HOT NEW VEHICLE QUTH SAME PAYMENTS

Very impressed with our salesman, Jay Sinkler. His experience and attitude made the entire process very expedient and comfortable. He displayed a high level of initiative when he translated my requirements into the perfect vehicle. Throughout the process there was never an instance where I felt pressured into making a deal.

Further, once we were passed onto the financing depertment we had an amazing experience with Erin Dominko. Her high energy friendly character made us feel very comfortable while displaying a very high level of professionalism and trade knowledge.

My entire experience at Team Ford today was fantastic!! I ll be back for sure! Thank you for the great car, and amazing service :)

Myself and my wife popped in to Team Ford for an appointment with Trac, he was just amazing, he did everything for us except try to sell us a car. We wanted to see the difference between a Ford Edge and Escape, Trac was amazing, getting us vehicles to see, test drive, inspect nothing was to much trouble. We actually ended up buying a Ford Edge SEL. Well done Trac your amazing, would recommend anyone to visit Trac at Team Ford.

Let me tell you the story that I went through recently when purchasing a car from this place, I will tell you the reasons why I will never set foot in this place again, nor will I ever consider buying anything from Ford ever again.
I wont name names, because when you receive service, like I did; that reflects directly on the company; as it should.

One thing I will say, is that the lady handling my financing did an excellent job, and went out of her way to get me out the door, even staying 30 minutes after closing to help me.

I went in on a Saturday, told them I absolutely intended to buy a car today.
To keep it short, my vechicle was no longer running, I needed a new one for work ASAP.
Spent the next 3 hours working out a deal, found a car I wanted; excellent.
It was late in the evening, I asked if I could take it for a test ride, did so. Less than 5 minutes I returned, salesman was no where to be found, he told me he would wait for me, I waited about 10-15 minutes before asking where this guy was? Turns out he went for a test ride with someone else.

OK, It's about an hour until closing time and still haven't gone through financing? I still haven't filled out the documents before getting to financing? Asked for someone else to take over for me, did so- and he did a good job for walking into a half-finished deal.

I went through financing, done everything. Excellent.
I was told the winter tires included in the deal and detailing of the car could not be done until Monday, which is no problem considering the time ect.

Monday comes along, I wait until about 4pm to ask if the car is ready, I'm told from my salesmen that he would check on it and call me back. 15 minutes later he tells me that they are detailing and putting on the winter tires now (LIE) and that he will call me once it's done.

530 PM I call him back, what's going on? Well apparently they don't have the winter tires in the place and that they need to order them now (1-2 weeks) and they HAVE NOT DETAILED THE CAR YET.
I need my car for work tomorrow, my job depends on having a working vechicle.

I pick up my car, nothing has been done. Stickers still on the car, no matts have been placed inside, NOTHING. I'm told they will call me once the tires come in, and then they can detail my car once they do. K fine.

I wait SEVEN DAYS, no call, nothing. I call them, they tell me that they tried to call me (LIE) and that they gave my tires away to someone else!
Even if they called, why in the holy hell would you give away tires that were ordered for me? Wouldn't it be reasonable to 1. Leave a message?
2. Wait one day to call me again.... BS.

So now I'm upset, and I let them know it. I get a phone call that day that if I bring the car in, they can somehow magically put my tires on now but I'd have to make an appointment to get the car detailed?

NO.
We make an appointment for the following Monday to get it all done at once, I also forgot to mention(too you, the reader) that my salesmen telling me that I'd get a free tank of gas for my troubles (3weeks before when I took my car out of the dealership the first time). Yeah you can bet I didn't get that even though I mentioned it to them when I dropped my car off on Monday.
Oh and I mentioned to them, when I dropped my car off that I wanted my spare tires and rims put inside my car, I did not want them stored there(which is a free service for me)... I didn't say why not, but it was because i didnt want to have to come back to this place ever again.

Guess what? Picked up my car, tires and rims had been stored away(need to give them a weeks notice to get them back) and car hasn't been fueled up, I dont care just let me get out of this place.
So now, when winter ends I'll make an appointment, to get my summer tires put on. I'll be taking my winter tires and rims with me, and I will never, ever consider coming back to this place, nore will I ever consider buying from Ford again.
Now that, that's the truth. Do with it what you will, I don't want a phone call, I don't want a reimbursment. Don't bother.

I just had the most astoundingly terrible customer service experience at a car dealership to date. Over charged, after waiting for 9 weeks for a repair that was thought to be a catalytic converter (cut out by a thief) just to find out that in fact the cat converter was not stolen and the repair could have been completed in a matter of days. But because the shop hadn't bothered to inspect the vehicle, this wasn't found out until after we waited 9 weeks for parts on backorder. And when I tried to have a conversation about the invoice with the service manager I essentially received no apology, just a patronizing lecture on how a business runs. Well, you might want to remember that you make most of your profits by upselling service agreements and convincing people to bring their cars to you for maintenance. If having vehicles sit for weeks on end is a common occurrence, you probably shouldn't brag about it. Sucks to suck I guess.

As and edit to address Krystal's response: first, it not a good look to give a defensive response to a customer. But that's apparently how you treat people at your dealership. Second, as you guys love bringing up the fact that we called to order parts, then perhaps you could tell me what happened to those parts that were ordered on June 9 to be shipped overnight? Perhaps you used our parts on someone else's vehicle? You keep trying to put the blame on us as customers, who are not mechanics. I can't for the life of me understand why you would not immediately inspect the vehicle when it arrived at your shop. Everyone there kept saying that the thief was too dumb to know that the catalytic converter was located at the back of the vehicle - yet not one of your mechanics over the course of 9 weeks was able to spot the sawn up pipe hanging an inch above the ground at the front of the vehicle and put 2 and 2 together?

The fact remains that this entire thing would not have happened if Team Ford had a proper procedure in place. It would have taken a glance to know a different repair was needed.

And it it continually astonishing to me that your staff respond by blaming us for "ordering" the parts. You are running a business that provides a professional service by certified experts. In what world is it a viable response to say we ordered the parts and so it's our fault we had to wait.

Went in for some simple service work before winter it and Shaun Meritt Was great at explaining what needed to be done and why. It was a nice change from the Auto Shops over selling you on work and what needs to be done. Great Customer Service skills and knowledge. Team for has got a good one there.

Good price very nice dealing sense with costumers. Piyush Goyal is very nice person very comparative person gave me the best deal.

If there was an option to pick a 0 star I would but it doesnt give me the option. I can fully agree with Amanda ellesworth review. What an absolute mind blowing headache of a screw around with these guys. Do not reccomend unless you have the desire to wanna be talked down to because you can't afford to pay for your new and old vehicle payments at the same time because someone cant do their job. My full family has invested nearly 260,0000$ into ford vehicles roughly. The company I work for has invested millions of dollars in fleet vehicles in the passed 4 years I would not suggest going in there. Cam clark ford in red deer deserves your service instead. Or any one else for that matter.

Good luck to the rest of you

Jason was amazing right off the bat. I told him what I was looking for (originally f350) and he got right to work. After a few days of he worked out price after trade in and then I changed my mind to a f150. He was able to again find what I was looking for. Once getting to the dealership (after traveling from BC ) Jason didn't waste time getting my papers ready. Once Jason's work was done (which he did very effectively ad professionally ), he passed me on to Erin the financing manager. Erin was very helpful and was more than willing and eager to explain any questions I had. Once done Jason was happy to show me how everything worked in my first brand new f150. Overall my experience was excellent and painless. No one was pushy and trying to upsell unlike my local dealerships. I would happily recommend anyone to buy from GO Team Ford.

Amazing team here!! Go see Victor for all your car needs. He worked hard and came up with creative solutions to get us into not one but two new cars today!!

Thanks for Cadence , she followed up my case patiently. And the manager is so kindly to give us advice for solve my vehicle problem. Thanks a lot.

My brother and I went there to look at vehicles, we had no intentions of buying until Kelly got us this awesome deal that you can't get anywhere. easy transaction, no stress, quick and professional.

Thanks Kelly, highly recommended. !!

They're the best in edmonton if you are considering of purchasing a brand new vehicle or even trading in, everybody's nice and accomodate you the best way possible. I got my first ever vehicle with them and now im trading it in with them. tried other dealership but team ford is way better than any. Definitely leave the place happy thanks team ford! Matthew was my agent, he's very good.

I went to team ford looking for a used car and met Piyush in the sales.
He is an excellent sales person, he not only gave me best finance options but also get me approved through ford credit. I got best value for my investment.

I highly recommend JoeyJabz. He has exceptional customer service. He did an amazing job answering all my questions and giving me all the information I needed.

After trying other dealers in the area, Dale W helped me get the car of my dreams for a way better price. Great service and even better staff.

They have lots of car choices and they offer great deals , ready to negotiate if you are a serious buyer. Great place

Painless, the team there was kind and effecient. Victor Kim was very quick to find a car that fit what we wanted and it checked all our boxes. Answered all of our questions with no faffing about. Good guy.

Had to take my car here to be serviced. They opened promptly and offered a service car for the duration of the repair. Overall good service.

The dealership took apart my car and didn t put it back in properly. So disappointed in them

Team Ford went above and beyond to ensure we got the plan we wanted

Extremely helpful for solving car battery replacement issue

I went in looking for a new vehicle and I highly recommend Tyler Foote to everyone! There was no pressure with him and he was extremely knowledgable. I had many questions that I called about and he promptly called me back to answer them. Unlike other places I went I did not feel like I was being talked down to by him and he was understanding of my needs.

Bought a 2020 Explorer from Team Ford. In the past 3 years this is the third Ford we've bought and neither of the past two experiences were particularly pleasant so wasn't sure I'd buy another Ford.
Team Ford and the salesman, Francis, were excellent. Sold me a car with no pressure, gave me what I feel was a fair deal for my trade (2017 Explorer).
I was anxious to drive my new car so took it home the day I bought it and when I brought it back to be cleaned the person who washed the car also cleaned my daughters car seat (which has melted crayons and other goodies on it). So was impressed with the post sales experience as well.
Would definitely buy another car there and would recommend Team ford to anyone looking for a Ford (and the Explorer particularly, my new one is getting 40% better mileage then my last one with more horsepower).

My Experience was Completely done over the Phone or Text. Because I live in Edson, I was a Little Paranoid about Driving, also because I live 8 Km. Out of Edson, I needed a Vehicle. I Dealt with Aaron Boyce, I pretty much left it in Aaron's hands to choose a Vehicle for me that Suited my Needs. It was Great, Aaron sent Pictures and Explained the Vehicle Top to Bottom. I was even more Impressed when Aaron Delivered my Vehicle to my home in Edson. Took me for a Drive in it and explained All the Gadgets that I did not have in my other Vehicle. I must say, I was Impressed, being a Senior Citizen Young People have a Tendancy to not take the time to Help the Elderly. I would Recommend Team Ford and Aaron Boyce as they're Salesman

Dealing with Darren A was amazing and got a great car at a great deal

I have been coming to Team Ford for several years and I have had nothing but wonderful service. Every person I have met has been very friendly and knowledgeable. Whenever I stop by quick service Sean always makes me feel welcome and like a valued customer. He always remembers my name and the type of vehicles I own which is amazing! You can easily see how much Sean loves his job and how much he cares for his customers. Thank you Team Ford!

I bought my first and last new vehicle from team Ford. Nothing but lies and broken promises. The truck started having problems and they kept saying it was the battery even after the battery was changed. They refused to diagnose my truck properly and it kept dying on the highway and almost got me killed once. They kept replacing the battery (not under warranty of course) and would never fix the problem. Went to pick my truck up after an oil change and there was no oil in it at all. They drove it out of the oil change center to the parking lot DRY then refused to do anything except fill it up with oil and give me a free car wash. The truck started puffing smoke after that and I gave up and returned it. These people are pure scum. Do not buy from them.

Thank you Victor for your excellent customer service and hospitality.

Better service and prices than many independent garages.

Couldn't have had a better experience! Tej Sandhu and his team went above and beyond to get us the vehicle we wanted. We will recommend Team Ford to all of our friends and family!

Michael Zwaan was one of the most helpful and friendly sales staff I have ever met. Ask for him by name and get what you came for
11/10. Would shop there again

Worst neighbor ever. Blaring cars alarms to find their trucks on their lot every single minute they are open; management is aware and doesn t care.
Stay away.

I just wanted to make sure that Team Ford got the praise they deserve for doing such a great job and helping me secure a fantastic deal on my dream truck (2017 F-150 Platinum) that I've had on my wishlist since 2015. I wasn't actually planning on buying when I did, but the whole team made it so that it was impossible to turn down their offer and I got my truck 6 months earlier than I expected thanks to their hard work and suggestions.

Everyone I had the pleasure of dealing with a Team Ford was professional but also easy to work with and casual enough to joke around with which made it even easier to work out a deal.

Much thanks to Scott Tutty and Chris Power for going out of their way for me for both my trade in value and going over a bunch of different options for a new truck, even often helping out after hours via text messages. I'm sure I was probably not the easiest customer to deal with but it didn't show in their approach or conversations.

Erin and Rumeet in finance as well for helping out on the back end to fix some of the confusion on my complex deal so that I was happy and the numbers worked out to where my budget would allow.

Thanks again Team Ford!

Long waits in quick lube. Was in store 1.5 hrs never once a procedure by a a sales rep. They all seemed preoccupied on their phones. I sat in every show room vehicle. Walked the lot 3 times.

I managed to great a deal of a vehicle from them.

The staff were friendly, helpful and very accommodating. They were able to meet my price points and needs; I was able to get in contact with, and get answers from them whenever I needed it. They provided a loaner vehicle free of charge and paid for gas while I was waiting for my vehicle.

Overall a pleasant experience that I would recommend to see, at the least , what they can offer.

pi took very good care of my wife and myself when showing us the vehicle we purchased and followed through on everything we discussed. we were very satisfied with our experience in purchasing our new udes vehicle and are very happy with the whole process

Jason was extremely helpful in helping buy my new truck

It was easy to deal with Aziz who was patient and helped me in getting the deal done for my car

I got my second truck from team ford and from the same sales guy piyush
He always treat me with smile and great service
Perfect place to buy a vehicle

It's great experience visiting this dealership of team Ford. Highly professional and active staff I came across. My sales person was Denis Tanner, he knows his job well. he helped me in each possible way from getting the best deal after long negotiations, to receiving two vehicles at the same time Ford Explorer 2017 XLT one for myself and one for my friend. Both got auto cards to help with buying accessories in future. Once deal was done stress free delivery or pickup was available. We are really happy and definitely recommend this location.

Natalie and the Guys were amazing when getting my 2018 Dodge Charger in for a Check up after having a Minor Fender Bender. Thanks again Natalie!

Fabulous customer service, very professional. I recommend them.

This past week I purchased a 2016 Ford Escape from Team Ford. My sales person, Brooke made the whole process very easy and enjoyable with her product knowledge. As well as happy to help attitude made my entire experience at Team Ford great! I would recommend Team Ford and Brooke to anyone looking to buy a vehicle!

Olga at team ford was super friendly and helpful right from the first phone call down to the last, she was very knowledgeable and quick to reply with an answer to my questions I would definitely recommend Olga if your looking for a new vehicle

I went to team ford because they had more trucks within my price range and my neighbor had a good experience there. Financing was easy and only took a couple of hours. The salesman Tyler Foote very easy going and knowledgeable. All in all it was a good experience I would recommend team ford to others looking for a new vehicle.

Joey Jabbz is a great guy to deal with very knowledgeable and works for you. Has the right team in his circle to really be able to help you out. If you are looking to get a ford I recommend this dealership, the service and parts section is great as well!

We bought a new F150 from Team Ford & our Sales Associate was Swarn Sethi.We did shopping around all over the Edmonton Ford dealer but we got the best deal at Team Ford & Swarn also helping us for get a lowest finance rates.

Shaun Merrit has been who I go to for service for the last 6 years. Even when I didn t own a Ford I continued to service my vehicles here based on the trust I have in them.

Easy to deal with and straight forward. Great experience every time we buy a vehicle

Go see Trace, he was great from the beginning to the end. Very happy with the new truck !

Called at 1:00 pm talked to " Quick Lube " rep, said come on down, not busy
Arrived at 1:20 was then asked " Did i have an appointment ? "
said " no i just called 20 min ago and you were not busy ?"
than i was informed i would have to wait and might be tough to get in!!
Quick Lube is BS
never go back !!!!!

Excellent service, will definitely be coming back. All the workers here are friendly and welcoming, which creates a nice environment. Thank-you Victor for the wonderful service you were very helpful!

Compared to other Ford dealerships and other Go Auto dealerships, not the most courteous.

Go for trading a SUV for another vehicle. I talk first to Scott and he introduced me to Kaval according to my situation. Kaval acted professionally by identifing my needs as well as taking care of all the steps for the trade. Erin also did ''magic'' with the contract and help me with the registration. They solved my issue in a short lapse of time. Thanks Kaval, Scott, Tyler and Erin, you were top notch!

I have taken my car into Team Ford multiple times and have dealt with Sara Cross. She is extremely knowledgeable, friendly and fantastic service agent. She always gone above and beyond to make sure I am updated on what is going on with my car and have recommended her to many others. Thank you for having such an amazing employee who looks after her customers.

I always have a great experience at Team Ford. Shaun Merritt in quick lane service always goes the extra mile for his customers.

Awesome group of people that strive for the best customer service and satisfaction in the buisness. Highly recommended for for anything automotive from vehicle purchase to parts and service.

Dale W helped me get me and my wife the car of our dreams

Thanks Jay for the F150.
Jason Sinkler is very knowledgeable and gave me the right advise. I am happy with my truck. Definitely, Team Ford is one of the best!

Would rate zero if we could. AWFUL, REPEAT experiences with the service department over the last few years. Not one competent person there including the manager. Nothing offered to us to fix the problems except "sorry" each time the mistakeS are made. Won't be returning. BUYER BEWARE.

Follow up Review: The experience to get my car has nothing to do with the problems I have had with this dealership after getting my vehicle. The dealership took over 20 days to buy out my vehicle with no communication from the dealership other than me personally calling on a weekly basis and I continued to make payments to a car that was no longer in my possession. I submitted a direct deposit slip to the dealership to submit to Ford credit and that was not submitted. The end result is I'm now back two payments even after going directly to the dealership and making a payment for my vehicle. There is absolutely no ownership taken for these errors on my account and there is no one to talk to about it in order to fix it. It is one big pass along. I won't be using my oil changes offered by this dealership. I won't be doing any more business with this dealership and I will be posting this to friends and family so the same problems don't happen to anyone else I know. Worst customer care I have ever experienced.

Second time back to the dealer and will be back. The sales team here is great, never have issues with them. They are easy to get ahold of and are never pressuring. Had a bit of hiccups due to some unforeseen circumstances but was made up for in the end.

Friendly people and easy to deal with. Victor was awesome

Really good communication and very helpful staff I am extremely pleased with the truck the sales guys found me and would recommend team ford if your looking for a good deal! Thanks again guys

Had an amazing experience purchasing my new Fiesta. Joey was very knowledgeable about the product and made the transaction very smooth and transparent. Inwould recommend Joey to anyone thats in the market for a vehicle.

When my husband and I came to buy my new 2018 Ford Escape, Erik L. was happy to professionally assist us. He was of great help to us thanks to his patient and kind personality. Erik knew what he was talking about, and if we decide to buy a new car in the future, it's likely that we will be returning to Team Ford located on 91st Street. If you are reading this and decide to visit them too, Erik would be the right person to help you out.