Team Ford/GoAuto Direct Reviews

Great place with awesome selections.
I'm happy with my new car.

Had an amazing experience buying my Mustang GT from Aziz. He was so helpful, along with Danny, Rob, and Joey. Aziz is the guy to go to at Team Ford. I am so pleased!

Kelly Zack was my sales person. He went over and beyond to get me what I wanted. He had me test drive 5 ford vehicles, but my heart was set on a Ralliart Lancer. When he knew that nothing else would do, he found me a Lancer. After negotiations and a fair trade in for my previous car. He made it happen and I couldn t be happier.
Thanks to the extra customer service and much patience you displayed, you have a future customer in myself. I only have good things to say. Thanks Kelly

I just purchased a Ford Edge from Team Ford and was dealing with Mr. Victor Kim. I live in Grande Prairie so I dealt with Victor over the phone and by emails all throughout. Victor was extremely professional and honest as to what shape the vehicle was in and he promptly returned all phone calls and emails in such a timely manner. Team Ford was able to out price any other dealership that I came for and they provide service to such a high standard.

Patient and flexible sales team. They put up with a lot of questions from us! Beat any other dealership on price and trade in value. Our salesman Dale Willimus was exceptional in his value to have a good relationship with us as clients and treated us proffesional. He represented Ford well! The whole team is awesome!!! Moe our finance man, who did his best to help our starting family out. The managers were very friendly and kind. I cannot thank them for making my wife happy and turn me into a Ford guy!!
Team Ford went above and beyond for my wife and I look forward to the future.

Amazing experience when buying my new truck. I was well taken care of and never felt pressure to buy anything. The salesperson who helped me from beginning to end is named Tej, and I will definitely do business with him in the future.

The customer service of both the technicians as well as the service coordinators is top notch. I highly recommend visiting them for any of your car servicing needs. Fast and and extremely
friendly service :)

Joey jabbour helped me and our experience was very pleasant and he told me everything I needed to know.

Awesome people! Will work with again in the future!

All staffs provide great service! Would definitely recommend to my colleagues.
Im a regular customer at their service shop, and Sara always assisted me with excellent hospitality. She definitely deserves a promotion.
Will absolutely come back for regular servicing of my car at this dealership!

Corey my Sales guy was good, my boyfriend use to work here so maybe I got better treatment but even then my patients for the stubbornness of the single manager could ruin everything. Team Ford- choose your managers wisely because one man has ruined a lot of your sales for you. The lack of communication and disrespect among each other is ridiculous, I won't go back because if they weren't dealing with you directly they have no intention of helping. The only good part was the sales guy corey was patient and kind.

By far the worst dealership I've ever been too. Virtually every employee was not wearing a mask, had sloppy clothes and a sloppy attitude. Just so unprofessional all around.

In response to Ford's comments.

All of the employees were wearing masks (indicating they are not exempt) but they were wearing them below their nose or under their chin (I.e. breathing openly on everything). I simply cannot understand how businesses continue to disrespect the bylaw and the public's safety.

Also, a casual dress day is not the same thing as looking completely sloppy....

I just want to say what great service we received at Team Ford when buying our 2011 Ford Flex. Our salesman was Aaron Boyce and he made us feel like family and gave us his undivided attention. We felt as though he really appreciated our business. Well on your way to becoming a rare salesman Aaron Boyce. I say rare because if he keeps up with this level of customer service there is no stopping him. Good Job!!

The staff are very attentive but quite unprofessional. They will judge you based on whatever they have experienced. They do not maintain detachment. Its a very sexist place. On the bizz end, We are happy with our car and we would highly recommend team ford for any ladies hoping to get the car of their dreams.

Sara Cross and is an excellent service consultant, I have being dealing with herself for just over a year since my truck was new. Thank you for the prompt service by herself and the technician (engines are no easy task). She was able to keep me updated either by phone or email during my catastrophic engine failure on my vehicle. Even got me a rental vehicle the next day which I was in for just about 3 weeks. Very impressed with the technician going above and beyond seeing that my custom wheels where cleaned off seeing that oil had coated pretty much everything. Highly recommend Team ford to friends and family!

I have been coming to Team Ford for years. Shaun Merritt and the other members have always provided excellent service for my family. I always recommend Team Ford!

Brought in my car for recall work for the airbag inflator. When I got my car back, I had junk inside leftover from the job along with a bolt left in front of the gas pedal.

I'm assuming whoever that worked on it got sensitive when I told the service advisor that I won't be continuing with the passenger airbag light work. This is why I do the work on my car by myself since dealerships don't have any respect and integrity.

They have the best Ford Service department in the city. I ve always been treated great at Team Ford. The staff is always friendly and very helpful. They have taken very good care of my vehicles. I highly recommend going there with any service needs you have for your Ford.

Dale Willimus called me as I had inquired about the trade in value for my truck. Very friendly and was willing to help in anyway. Unfortunately I didnt buy a vehicle from him because the dealership didnt have the specific vehicle but I will be contacting him in the future.

I recently bought a 2017 Explorer from Christian at Team Ford. I have bought vehicles from four different dealerships in the last few years and this was the best experience so far. He was knowledgeable in the trim levels and the comparable vehicles, he diligently worked to find us the vehicle we wanted, he also helped us find the best value vehicle for our needs. If you like Ford head down and see Christian. He is better than the rest.

It was really good. I came in talked with Jay told him my wants and that I really wanted out of my SUV cause I hated it. Jay went to work and found me the exact truck I was looking for and in a short time I was approved and rolling down the highway

I never got off my couch to buy this car every thing was done by email

Previous customer of Kaval's. Looking forward to visiting him at his new dealership to work out a new car deal soon.

I got my nee truck from pi and got the best deal possible.
Best customer service and experience at Tram ford.
Will definitely send all my referrals to team ford and pi

I did not have any idea about Team Ford customer service after pourchasing, but I had good experience while I was testing and shopping around for diffrent F150 trims

Jeff Presant is an honest, trustworthy and friendly man. He knows his stuff and is easy to deal with. I would not hesitate to do business with him again!!

I bought used Hyundai Santa Fe 2016 from team ford on last Friday almost $23000. And next day I found front tire side wall damaged and it is very dangerous on roads. And I took this car back to Team ford to check this tire side wall damaged. I have been there for this issue 3 times on 3 different days. First day sales manager George checked and ask me to wait for his call next day but i did not receive any calls from Team ford about this complaint. And then next day i went to dealership again and met Sales manager Darpan and he checked again and gave statement to come any time and told me that they going to replaced damaged tires for me. I went to dealership today again and now they refused to replaced damaged tire for me which was already damaged before i bought. Manager Jeff said as per inspection report tire was not damaged before. It was very bad experience from Team ford as they are very bad on used car inspection. I would not recommend Team ford to buy used car. Very disappointed as they agree to change tire before and they are refusing now.

As Team for bad inspection now i am ending up changing my all four tires on my car which cost extra $800.

" Do not buy cars from Team ford"

Sara Cross thank you for making my experience with team Ford awesome!!!she is very knowledgeable and customer service oriented..thank you

Team Ford crushes it again ! Dropped my F150 off at 10 AM, had it back by 5 PM the same day. Their shop was busy, but they made it happen.

I highly recommend JoeyJabz. I had a very amazing experience!!

I had a great experience at Team Ford and Joe Mooney was an excellent salesman to deal with.

I ll give this dealership credit where credit is due when they made the purchase happen where I was about to walk away. Sukhi was a persistent individual and nice to work with but mistakenly veered me away from the vehicle that I wanted in the first place. We are out of town so we made an appointment with finance to print receipt and hand over check. We waited hours past appointment time to finally see someone. Was not at all impressed with being out of town to how we were treated that day. All in all Mitch the sales manager made the deal happen and acknowledged most of my concerns. Thanks team ford

Excellent customer service Jessica also Leonard and Jennifer go above and beyond I've been coming her for many years now

I love the service Dale Willimus gives. He knows what I want and guides me to get the vehicle I will enjoy. Thanks Dale

Had a great experience very professional to deal with

The experience is a 5 out of 5 . The best service I have received at a ford dealership. Would highly recommend this service department to all my friends and family. Thank-you

Team Ford and Shaun Merritt in Particular !!

John MacDougall

Always a good time seeing Shaun Merritt in quick service!

Great team never had any trouble make you feel comfortable loved the vibes in there great place

We got our 2017 Ford Escape towards the end of November 2016. It was MK who assisted us and with the help of DC the sale was made. They were very nice, answered all our questions, didn't rush us and MK even showed us a model to get the "feel" of the new Ford Escape, as we had an older 2014 Ford Escape before.

They did run into a mix-up, as apparently the vehicle we purchased was not even available, so they had to order one (we had called our insurance at this point!) and when we picked it up a week after, we were then told that the vehicle that came from another dealership sat on a tree where it collected sap for some time. It was dark when we brought it home and the day after, we realized the vehicle was not in good shape and don't look like a brand new vehicle - full of sap, swirl marks, more sap and peeling! Needless to say, we had to bring it back. At this point, we were told that they only need an hour to fix this (as said by Mitchel O'Gorman). Knowing the severity of the situation, we had to call DC and explained the situation. At this point, it was the middle of December already! DC was kind enough to provide us a loaner. In short, 7 more days after we brought it in (they did update us day after day to let us know what they were doing - be it power polish, wet sand, etc) it was finally done.

In summary, we bought it end of November and only got the vehicle Dec. 22, which was wayyyyyyyyyy tooooooooo longgggggg to actually enjoy it. But MK did his job (we understand it's his first sale) and DC was helpful. Even Jason, the finance guy was friendly and thorough when we asked him about the breakdown of the sale. we were frustrated by the situation but the GM (Jamie) was understanding and made us feel at home.

All in all, we were satisfied with how they handled things and righted it. Everybody was helpful and made us feel welcome.

Jessica Kronemann is an excellent service advisor. She is able to update via phone, text, or email. She communicated with us steadily during the work we had done to our car, and even arranged a rental car while work was being performed. The issue on our vehicle was a little under a month outside of warranty, but was a known issue to Ford, so Jessica plead our case to the warranty department and was able to get it 85% covered! Jessica is extremely helpful and knowledgeable, always keeping the customer informed!

Farhaan was a great sales advisor. He did not rush in answering my questions and made sure I was well informed. Extremely professional, definitely recommend going to him.

Hii
I came at ford to get car 2013 Dodge Dart .

It is used car and I found some problems in that car ,the sales person is nice to me ,his name is abhinv . I told them to fix that things so I can get this car but they did not fix that problems until third day of my visit because manager did not get them approval to fix that problems in car, car remote key is not working ,lots of other problems , because I did not take warranty for that vehicle but I never say yes to car warranty for first day too I went to manager , he was rude ,I am handling everything alone there as I am international this was whole new bad experience for me . By lot of argument he said ok we will give you go card but it s third month I did not get anything ,I don t want to post this thing but now I am thinking how they are working without satisfying the customers problem. I am planning to get experience from this vehicle to buy new vehicle from here but I will never suggest to anyone . I have email also for the application for go card but I am just waiting please b kind for your customers and respect their time too. Another thing, they are forcing me to get warranty for that vehicle my car price is 8000online by warranty everything they made the price is 13000 so how can I say yes to warranty with this much price why could not get new vehicle , please if someone is nice with you guys respect them and listen to customers budget also not just put the papers and say ok Mam please sign try to explain them .

We had a great experience buying our vehicle from Aziz. He answered all our questions with detailed information to make us feel comfortable with the option we went with. Great service from Danny as well! Thanks for the smooth experience, we will be sure to come back!

My service on buying my new 2015 f150 we exceptional, from the moment I started talking to Corey he listen to everything I needed and found the perfect truck me, the experience was actually enjoyable.

I also can't say enough about Ricardo he also listen to what I needed he actually made signing over my life and money enjoyable we laughed and joked the whole time it was great.

I would recommend team ford edmonton to anyone looking at buying new or used vehicles, the team and staff really know what the buying experience should be.

Thanks again Corey and Ricardo I'll be seeing you both again soon.

Fantastic service with the Team. Thanks Jabz and Rob

Joey Jabs was very knowledgeable and helpful. Definitely the person to go to when looking for a new vehicle.

Team ford always pulls through! Sales manager Jabz was great

Recently bought my new truck and SUV from Team Ford, and was very happy with the experience. James was friendly, knowledgeable, and helpful throughout the process. The whole process was quick and easy, and I was satisfied with the deal I was able to make with them, I only wish I had asked to add some accessories on lol. Overall I would highly recommend Team Ford.

Absolutely the most outstanding service I have ever had!!!! I've gone to other dealers to service my car and I feel like I get treated like royalty here. The moment I walk in I am treated with such professionalism. Keep up the hard work Sean Merritt

To recap. At the end of October we leased a 2007 Jeep Liberty Sport AWD from Team Ford. It took some time and it was frustrating. However we got it done. Shortly afterwards though, the vehicle started showing signs of problems. The windshield washer fluid didn't come out the front, and various other issues. The biggest one was that on Dec 22nd, the Jeep died. It hugely put a damper on our Christmas, our first Christmas here in Edmonton.

We got the vehicle finally in for a servicing on Jan 4th, as most Go Auto dealerships were closed during the holiday time. When we brought it in for servicing we needed a Service Loaner, but the service dept said none were available. They told us to speak to our sales reps so we went looking for Kameel and/or Nick. Unfortunately both of them were in a meeting, instead Curtis came to talk to us. We told him the Jeep woes and he instantly was on ball with us getting rid of the Jeep and getting a new vehicle. He also helped us by sending us to Enterprise Car Rentals to pick up a rental vehicle, on Team Fords tab. They did this a total of three times for us, as we were getting out of the jeep and into our new vehicle.

We visited the dealership multiple times between Jan 4th to Jan 11th. We talked numerous times to all three sales reps: Curtis, Nick & Kameel. They helped us fill out the lease application again as well as listened to our desires when it came to the new vehicle. This time we chose to go with a four door sedan, specifically the Ford Fusion.

In the end we found out we got approved with financing through my own bank, which meant less interest and a better payment rate. They also took all the money we initially paid on the Jeep and transferred it over as a down payment. We were also told they found a 2011 Ford Fusion SE for us over on another Go Auto dealerships lot. It had some minor damage that was done while on lot, but their companies insurance was going to pay for it.

We dealt with the insurance, registration and all matters that the Financing Dept needed us to deal with. However when we went to pick it up Nick approached us and told us that the minor damage hadn't been properly fixed. He asked us for a day so that the service department could fix it up right for us. We agreed because in all honesty, what was one more day?

Then on the 11th while at work my phone blew up with text and voice messages. Turns out the 2011 Ford Fusion SE was in pieces in their service department. There was apparently more things wrong with it, other than just a dinged bumper.

What came next, I did not expect. I was told that the general manager of the dealership was made aware of our issues (jeep died, this new car issue). So to fix the matter he slashed the price on a 2012 Ford Fusion SEL, so that it was in our price bracket!!!!!!!

We test drove this vehicle a couple days before and loved it. We even asked if we could just take that one, but was told we couldn't afford it. So believe me when I say we were OVER THE MOON HAPPY with Team Ford, especially Kameel, Nick and Curtis (the internet sales dept). Great guys and a great dealership!

If you need a car go see Kameel, Nick and Curtis over at Team Ford!

Also use this referral code: WNQ8X. It will save you $500 off the vehicle you get from them!

Recap on their service:

Getting the Jeep: Cabbed us there and back multiple times on the dealerships dime. They even paid for us to go have a dinner as well.

The Death of the Jeep: They hired us rental cars from Enterprise Car Rental, until we got our new vehicle.

Each time they were always patient and listened to us and didn't come across as the typical sleazy car sales types.

10/10 for Team Ford and our Sales Team... Hell I will say 20/10!!!!!

Quote to end this comes from Curtis upon picking up our 2012 Ford Fusion SEL: "Warren, this is the first time in our meeting each other, that I have seen you smile!"

Curtis... Yes... You guys sure put a smile on my face! THANK YOU!

Happy trucking, it was a pleasure meeting sardar joban singh ji....

Dont believe everything they sell you my daughter bought a 2017 edge and paid for an extended warranty which they said covered oil changes and when she asked and was setting up an appointment they told her nope nothing like that at all hopefully she can return it and go somewhere else.

Welcoming and professional every time I stop by for a service

Dreighton was inventive and made the experience very positive and would definitely recommend to anyone to go back and see him .

Exellent knowledgeable service with a price I was pleasantly surprised with. Will definitely return.

I bought ford fusion. Excellent service . By the dealership. Really excited about the new car thank to joban and Mitch. Everything went very smooth and the finance made it really clear mforatbke to.

Team Ford is Good
Swarn sethi really a nice person to deal with... Thanks

2013 Dodge Dart Limited

I had Lance Jasman and Steve Donnan as sales representatives. The Team Ford staff was very accommodating and went out of their way to satisfy my needs. Any issues with the vehicle I deemed were unacceptable at the time of purchase, were replaced or repaired to a satisfactory level.

It was a pleasure dealing with Team Ford and it's staff.

Terrible dealership and service department, have to fight them on every issue with my vehicle.

Has a huge selection of vehicle display and big lot.

I spoke with Martin and he was very helpful. He seems quite genuine and not one of those "fake" sales people.

I had a good service when i change my car. The guy who helped me was very nice, kind, patient and honest. He is such a humbled person. He took his time to fullfil my needs. I do recommend him to anyone who wants to check Ford.

Had a great experience buying my car here. Very friendly and helpful staff

This has been my second time at teamford. Had a wonderful experience with Olga and all the staff at teamford. They made the entire experience as stress and pain free.

Dealing with Victor Kim and Team Ford has been nothing but an amazing experience. Victor was always courteous, patient and answered every question we had with the utmost of knowledge. He made our purchase a very pleasurable and positive experience. Because of him, we will be long time customers and would recommend him to anyone looking for a vehilce.
Thank you Victor and Team Ford for my new Ford Vehicle!

Corey Goodine sold me a 2016 Ford Escape. He was great to deal with. Not pushy but knowlegable and really easy going. It was a pleasure to do bussiness with him. I would highly recommend requesting him if your in the market to buy a vehicle. He bent over backwards to give us everything we wanted and followed up with us after every step. A smooth and great experience overall !!!

A very positive car buying experience. Erik was motivated and worked with me to land on an acceptable deal. Numbers were as committed with no surprises at closing.

Victor, is a fantastic sales associate. He helped me through the buying process and even went through all the features that my Ford has to offer. I never thought of buying a Ford, but Victor was able to convince me otherwise on why I should be driving a Ford and not a Chevy.

Very disappointing, worst service I have ever received! I had an appointment with Francis, as my husband and I were coming from out of town, to view a 2012 Dodge Journey another dealer in Red Deer had shown me online. When we got there we sat with Francis and he said he had to go to another lot to get the vehicle so we could view it, which I thought should have been done before our arrival but it was fine. He came back and said he had bad news as the Dodge we driven an hour and half to look at was taken apart under inspection and he was unaware and there were no mechanics to put the wheels back on. He never apologized and asked if we wanted to look at some other vehicles. I said no, as we were particular in that one and thanked him for his time anyways. After we were about to walk out only then he got up and came and told us he was calling in a mechanic to put the wheels back on so we could test drive it and it would be about 30 minutes. So my husband and I left for a few hours to give them time and I called ahead to make sure it was ready to view before we drove back. He said no it wasn t and they were getting it ready for tomorrow, which I told him before didn t work cause we re from out of town, and he didn t have my number to call me only my email address... he again never apologized and when I checked my email he didn t even send me an email! Not only unprofessional but very inconsiderate of our personal time. Just not the way to treat people, as we were very nice and understanding.

Good service. I had a honest young sales guy working hard for customer satisfaction. Go see Joey today!

Victor Kim was awesome to deal with! Very friendly and helpful. Would absolutely recommend this dealership to anyone looking for a vehicle!

Erik was pretty awesome to deal with, really eager to help find the right vehicle.

They are very good with service and very happy thank you guys for helping

I purchased my second truck in the span of 18 months from these folks a few weeks ago. I do business with them because I love the service I receive there! Dreighton was my salesman this time around and he was most excellent to deal with. He is very polite and professional, he made the process enjoyable and he got me exactly what I wanted!

Just purchased a new F-150 diesel truck from Team Ford. I spent a ton of time reseaching the best truck out there and Ford had all the features I was looking for. Great gas mileage, 10,000 + towing capability and a sweet double sunroof. I had spent 3 days around the dealership, test driving a number of trucks, going over all the lease vs finance options and finally trading in my old vehilce and picking up my new one. During that time the staff and management at Team Ford made my buying experience painless with their amazing customer service. Thanks alot Jamie Jasman and Scott Ford for that. Highly recommend Team Ford to anyone looking for their next vehicle.

I bought my second truck from Piyush and it was the best service, provided by team ford
Best selection of trucks is always there.

Hi Its Baldev singh , I just bought my new F150.
I have got amazing experience, DC and piyush were very helpful and i got a very respectful treatment. they listened tone patiently and made everything pissible at finance and the payments I wanted.
I will definitely send all my friends to this amazing dealership.

Team Ford went above and beyond for me when i got a flat tire on my way to work. They had a new tire ordered in for me in less then 24 hours and were able to install it in under 45 minutes! So grateful to Jamie, Matt in Parts, and Leonard in Service for being so amazing.

I bought a car from Piyush. He is a gem of a person. I got excellent service from him. Best person to buy a car from.

Ford service was fantastic.
Quick and polite
Where they drop points with me was the Budget Rental
Had a line up of 4 people
No vehicles to give us
Zero communication with us as customers as to what was going on.
Even when I asked the 2 men working the stand mumbled between themselves.
I am a woman standing amongst 3 other men.
I was made to feel obligated to let the gentalman behind me have the truck that miraculously showed up.
I left 30 minutes later with a car.

Solid group of people at Team Ford both in sales and in service

I will say this dealership is great to deal with. I am a repeat customer. They have always been right to the point and spot on for prices. Couldn t ask for anything else.

Jeff fixed my 2012 Ford Focus under warranty, replacing the clutch and a faulty control module in less than half a day. I am unbelievably happy, give the man a raise already. Service department at this location is highly rated.

This is our second time buying a vehicle at Team Ford. Pi was a great salesman to work with. He was very knowledgeable and respected our budget.

Just bought my second vehicle from Team Ford a 2017 Edge SEL. This is the third vehicle our family has purchased in the last 3years!
With every vehicle the experience just gets better and flawless,quick and professional. Being from out of town, it's great to know we have a dealership we can trust and have the customer support as Team Ford!
We WILL be purchasing our next vehicle there also!
Thanks Team Ford for making this a Great experience!

Just enjoyed that I got to check things out at my own pace without pressure from the sales staff there. Really got the sense that he wanted to help vs make a sale, which I really like. Thanks for the good experience.

Service is good but very disappointed that they stopped supplying loaners for same day service, especially since I was there for a recall and had to come back because they didn't have the part the last time I was in. This was one of the reasons I purchased my last several vehicles here. May need a change in dealership for the next one.

EDIT In response to reply: I am aware of Budget looking after it now but service informed me that Ford will no longer pay for rentals when service will be completed same day because they were 680K over budget last year on loaners. Sounds like a Ford issue to me rather than a customer issue. Go Auto is definitely losing a lot of their benefits. I drive in 110 km to deal at Team. Time to look closer to home.

Very polite, proper and professional. Quick to respond and answered all my questions would highly recommend using Joey Jabz as a salesman in my next vehicle purchase.

Was exploring the option of getting a new vehicle. Unfortunately the salesman we dealt with was more concerned with pushing what they had rather than helping us find what we wanted. The vehicle they had was missing a few key features we wanted and instead of trying to find such a vehicle the salesman indicated those options were not available on the category of vehicle we were looking at. (Ford Edge Titanium) Obviously this seemed weird and we discovered the salesman outright lied. We haven't gone back.

The salesman Brennan Haycock was great. No pressure to buy. Found me an amazing deal and was extremely helpful and kept my best interest in mind from day one!

Have purchased two used vehicles through Team Ford in the last few years. Great experience both times. Currently on the market for another vehicle and once again their staff are very helpful.

TEAM FORD IS THE BEST PLACE TO WORK !!! YEAH! LOVE THE PEOPLE AND THE FACT THAT I CAN BRING MY BEST FRIEND IS AWESOME

Great experience on my recent purchase of a 2018 Ford Edge SEL. Dre Lischewski was able to get us in the right vehicle at the right price. Pricing is very competitive in comparison to other Ford and other Go Auto dealerships. Great service, and would purchase my next vehicle new or used from them again. If your looking for your next Ford or other used vehicle, I strongly encourage you to check out Team Ford. Speak to Dre Lischewski, and he ll help find the best vehicle for you!