TD Insurance Company of Canada Review

You and i are lucky to have people like Chris Smith and Pia Grizzaffi to work for you and the coustomers of TD. They are the most helpfull people i have ever delt with. Primmum insurance was allways good but TD you have just stepped it up a notch. Thank you.

I would give zero stars if it were an option. Just try calling. They admittedly do not have enough agents to answer the phones. I only have so many hours to sit on hold. (no, this is not exaggerating) After their screw up, they try telling me it's my fault for not contacting them right away. Not an acceptable level of service for price.

Really awful experience with td. Beware of this establishment very poor communication on all ends of business.

The hiring process at this location is questionable. I have been interviewed twice and it felt like no matter how qualified/overqualified the candidate is, the HRs & the Hiring Managers would hire a candidate who was referred by an internal employee. Also, based on experience, it felt that they would pick a local over a more qualified International applicant. The Toronto office should investigate this location's hiring process.

House Flooded last week and still nobody has gotten back to us. I ve left voicemails + emails. Nobody is able to even tell me about my coverage or provide us with our actual policy.
I m disgusted

im trying to call to pay for insurance already few weeks, every few days, staying on line few hours every time, and no respond on a call "your call is very important for us"... really? my insurance will finish in few days, probably i need to think about another car insurance!

I've been on hold for 2hr48min, still waiting and, and this is my 2nd call in the last two weeks. For the love of God hire more individuals!
EDIT: 4 hours on hold only to have the call end without anyone answering. Unbelievably horrible customer service
EDIT: Now on hold for another hour, and I've also been logged into the online chat... I've been #2 in that queue for an hour as well. Absolutely horrible customer service

Horrible customer service, can't seem to fix anything or even take my payments on the correct date. I've had to call 8 times for the same issue.
Go with another company, it'll save you frustration.

Great service and one of the best rates I could find

Had a very bad experience with them.
You think you have an insurance until an accident occurs and then you are all on your own. Very unfriendly and rude adjusters.
They love to get your money but when its their turn the disappear forever until you hire a lawyer.

Been on hold twice for 3+ hrs and get dropped, unable to contact any agent. Poor service for a professional, large corporation. Covid happened 5 months ago, you think that was enough time to figure this out and get agents on the line.

Tried calling them for over a month and cant get ahold of anyone. Calls either drop after an hour waiting or more. When I tried to call back the phone line no longer works and the system says please try your call again. How does a billion dollar company not have a working phone line. I am cancelling all my policies as I need an actual insurance company to be able to do business with. TD Must be loosing a lot of business not having working phone lines.........Unreal!

I have been a TD insurance customer for the past few years. The service has always been amazing, I haven t had to wait too long to speak to a human representative. Prices and the group discounts are also reasonable.

Over charged me for my monthly fee, calling to inquire...How do you keep someone on hold for over two hours! I had to hang up. Avoid at all costs!

They have zero customer care for the last year. You cant reach anyone to talk with them. You have to call many times and be on hold for hours...5 hours still no one answered. Another 4 x 1 hour... deplorable service. I will be leaving them. I bought a car and cant get it insured.... i think that is something they should be there to deal with..and I cant remove my old car that someone else now owns. Because they r not helping clients. There is no one working at all it seems. I tried 5 different phone #, online chat, email and apply online.... no resonse to any of them. Been my entire day off from 9am to 5pm with no results!

Always ready to help me and always given me excellent quotes and very professional.

I have tried three days in a row to call these people to give them a visa number to pay my car insurance ..... 6 hours in total on the phone .... finally sent them a cheque in the mail ..... sad customer service let s hope I don t need them for any help!

It's been almost 2 months since my car accident which was wrote off and I have been bodily injured also. They have been bumping me left and right with just excuses and no results yet...unimpressed and will definitely switch company this.

If there was an option to choose no star I would. These people charge extra every month for your auto insurance for no damn reason. Go elsewhere with you money! They are a rip off!!!

Worst customer service ever!!! I was on hold for over 2 hours! I have never seen such horrible customer service in my life

I received great service and the rep was very friendly and helpful

I had to pay 500 dollars deductible when the accident was not even my fault. I had to chase TD Insurance to get my 500 dollars deductible back to my bank account for a month!! But still I'm not sure when I'm getting it back as TD Insurance had said they will process the payment on Friday which will may be on my account on Monday. I was really frustrated to chase them while the third party had finally made a decision where it is completely not my fault. Even 3year old kid will know my situation better. I was really disappointed with them. I felt they don't really care about customer service because if I did not call then I strongly think they would be acting like bullies who takes poor kids' launch money. I'm just really frustrated that why it takes a month to conclude this. It clearly says "we don't care about you "

First of all called TD Insurance in Halifax, was on the phone for roughly 3 minutes and asked questions involving student rates and was given nothing but attitude in return to my questions and no answers at all. He would not allow me to speak and was very hostile about the simple questions in which I asked. Very unprofessional and not helpful whatsoever. Only put one star because I had to, would put 0 if it was an option.

horrible customer service.
Provided inaccurate appraisal report with incorrect odometers.
Also advised all comparable are available for sale, but in fact 75% of the comparable were actually sold already.
Adjuster never made a call after 3 weeks of repeatedly requesting a courtesy call.

Horrible customer service. Waited over 40 minutes for an agent to answer the phone but it never happened before i hungup. Tried again an hour later and same thing... massive waiting time. I pay 360 a month on auto insurance. Fed up with TD i called CIBC who answered their phone within the minute & i got a quote for 197 a month for the exact same insurance. Peeeace out TD

They are still taking money out my account but I had called and asked for it to be on hold over two months ago. Very unhappy with them not first time they have made an error like this also. I'll likely be finding a new company to go with in the future.

Not the kind of person to ever write reviews but the service is laughable. I was trying to add a vehicle to my policy and sat on hold over the course of 3 days anywhere between 2 and 6 hours on multiple phone lines calling multiple different departments and finally a representative forwarded me on to someone after 3 days. NOW im trying to cancel a motorbike policy as I sold the bike, and this is now Thursday afternoon, I've been on hold for 4 hours today, and have been trying to contact someone since MONDAY LAST WEEK!! this is now 9 days on hold approximately waiting anywhere between 1-4 hours on hold this time. I guess ill give it one more shot tomorrow and then ill contact my bank to block their withdrawals...

I spoke to one of your team last week in regards to the absurdly drastic increase my policy took when changing from Primmum over to TD.

My policy went up from $2200/yr to $3500/yr for my daughter & I to be covered (Daughter - G2 Occasional driver).

I advised him that I have spoken to 3 separate brokers that handle several different insurance companies & all 3 of them have quoted me $1600 or LESS per year for my daughter & I.

How do you justify charging MORE THAN DOUBLE than SEVERAL other insurance companies? He understands why I would like to cancel my policy but assured me there was nothing he could do on his end.

When I spoke to him it was 3 business days past my renewal date & again he assures me there is nothing he could do about reducing the buyout (penalty pymt) plan either?

For the love of God please have mercy on the little people & stop trying to take advantage of us. I am separated with 3 kids & cannot afford to be so blatantly taken advantage of by someone I should be able to trust

Great service, polite and professional staffs. They are always ready to answer all your questions with beaming smile on their faces. I bet you will get your request answer at this Winnipeg square office whenever you found yourself at this location. Good thing about this location is the proximity of other outlets / shops and food courts. All within the comfort of Winnipeg square underground mini mart.

Wait times are terrible. Often wait over an hour to speak with a representative. Hire more people please!!!!

Been on the phone for an hour listening to elevator music.....unbelievable bad service...can t even get to someone to tell them they never answer the phone.

Absolutely horrible service, trying to cancel my policy has been an absolute nightmare. Each person has given me different info on how to cancel

I just called TD and waited about 10 mins , Steve came on the phone and he was excellent to deal with. Had my renewal within 5 mins and was off the phone.

I have insurance with them But it's hard to get thru to talk to someone

Ive had one other insurance provider before I had TD as an insurance provider because as a new driver this was the cheapest option. Thankfully it turned out to be a good choice. Their staff are very friendly and knowledgeable. They often walked me through the different types of insurances when I was younger and hadn't fully grasped it. I highly reccomend them. I will likely get home insurance through them once I am a home owner.

So I have been with td insurance for over a 2 years now, and I m completely satisfied with this insurance. The company is extremely easy to deal with. I was in a. We accident almost a year ago, and dealing with everything has been so easy and my insurance adjuster hasn t been so helpful and so kind during this time. That make it very easy to make sure you have what u need for recovery. There is no hastle and my adjuster usually responds within a day or two. I want to thank TD INSURANCE for being so helpful during this time and making my recovery easy .

AVOID. AT ALL COSTS.....The absolute worst customer service experience I have ever encountered. Different answers to the same questions from different people. They do not care in the least about your
interests. Next to impossible to communicate with. Extreme lack of knowledge pertaining to their industry. As you can see by their overall rating on many review sites, am I not alone in my judgement. You get the idea. Do yourself a favour and don't waste your valuable time on this company.

I had the most horrible experience with them. Please change your company before you go through the pain i went. I am with them for more than 5 years and had non fault accident and lost my vehicle and its been more than 3 month that i am suffering to get my problem solved. Its been 2.5 month that i am waiting for one response from the adjusters. Doesn't matter how many times you call them or even report to the manager they dont care and will keep ignoring you. I have lots more to say!
Just please safe yourself and change your company before its too late!
If could i would give them 0 star.
0,0, and 0 customer service skills.

They never answer the phone, I have been on hold for 3 days now.

Not reliable quotes for newcomers. We have got big problems because of them. They refused to give us insurance at the time we already bought a car.

Why can't you hire more people for Customer Service dept. so we don't have to wait over an hour just to talk to someone? This is the worst customer service and it is unacceptable to wait this long. I am thinking of switching to another insurance company just because of poor customer service.

Left my old provider because TD was slightly cheaper. Now I understand why.... 1:40 mins on hold (so far).... no idea when i'll talk to a human. I miss being able to call my local provider. this is Insane. one star because there was no option for zero stars.

They were good to deal with... now they simply don't answer their phone even after many hours on hold. Are they still open for business?

So far, very friendly. Took time to meet our requests. Still waiting on one policy in the mail. Chances are we will be shifting our insurance needs to TD.

Been on hold for 45 minutes still haven t talked to a single person.

This was a 5 star when it came to my vehicle coverage, Paul was excellent in Nova Scotia to deal with. However, now I am dealing with the personal injury side and I would give them 1 star. They are awful, they take weeks to respond, are vague, provide no details on deadlines until they are past and difficult at every corner to deal with. I am using the physio they recommended and still have trouble getting anything through.

I started giving them a 5 star, but as soon as you need them things go downhill fast. I am so frustrated with TD insurance. Now they're charging my account an additional fee with no approval to do so and I've been on hold for 3 hrs to try and get this corrected. Stay away.

People on the phone are very incompetent. Received a quote was ready to buy. Called back next day to purchase and it increased over $300. How it changed if the information is the same I have no idea.

Ridiculously hard to deal with. Auto insurance is usually higher then everywhere else.

My last call with them took 2 hrs of being on hold. Been a client for roughly 10 years. Not the company I used to know.

Very disrespectful staff. Not even picking up a call in regular business hours. Had a really very bad experience with insurance advisor

Insurace and prices seem good. Takes 30 - 40 minutes to get through to a real person. Its bad enough to make me want to switch insurance providers.

cheap rates, but you'll be on hold for 30-45 minutes every time you have to make a payment or ask a question. you always get the "we are experiencing higher than normal call volumes" for every call.

I waited for 45 minutes and no one picked up. There wait times are long. I have been a customer for over a decade and the service has been going down hill.

still on hold after 2 hours, please go some where else for your insurance needs.

Very long to be able to communicate with customer service. Good price if member of an authorized group.

The only place where Insurance is made easy! You can call and speak with caring agents over the phone, and take care of all your insurance needs in one call. They have a "Click to Chat" option which is fantastic for skipping over the wait times on the phone. Thier MyInsurance APP is very user friendly. It important to note that visiting the location is not designed to accommodate customer service. You may drop off payments and acquire proof of insurance but any policy changes and new lines of insurance must be made over the phone or through APP.

It's a big building and the lift is somewhat confusing for the first timers

Been with td for 4 years its been great all along but i can never get ahold of them now ive been on hold numerous times for almost an hour and a half!

Yes, the staff are wonderful and helpful, but you have to wait hours (over 3 in my case) just to get a hold of someone. I was calling because they overcharged me for my monthly payment, but after waiting on hold for that long I also asked them to cancel my insurance. There are other companies out there who charge less and don t take 3 hours to reply.

Been with TD for a long time about 20 years they are always helpful

Disgusting long wait time when you call. I have given up twice after almost getting crazy listening to their awful music.

If the customer service includes wasting customer time, this company does not deserve any business.

Recently I had an incident with my car and as my insurance company TD Meloche Monnex did a great job in supporting me through out the procedure of claim and moving of the car. Providing with an other vehicle etc everything was hasle free. Really felt as my money beign spent here was worth it. I recommend TD Meloche Monnex Insurance to all.

Do not bother with TD vehicle insurnace, you are inelegible for month to month payments unless you have a perfect credit rating. I have never missed a payment on my insurance or vehicles. I have a great credit score but still do not qualify to pay my bill monthly? It baffles my mind why they would turn away sure money.

Ash has been my first customer-service contact with TD Insurance for home/rental insurance, and he is by far one of the best! He is true to his word, & upholds integrity honorably. Thank You

Waited 1 1/2 hours today and 1 hour Friday with no response...and YES change the music it is terrible! Why not have a "Call Back" feature like a lot of companies.

Worst customer service We have to wait more than 10 minuets to connect. When I was speaking to customer representative during renewal she was so arrogant I was not happy

Great service! I don't have any problems every time I ask for inquiry

I was on the phone for 2 hours waiting to talk to someone on three different day

Always been good to me. But if their prices keep going up for no reason I'll consider switching.

Has over charged me with out any warning then charged NSF fees because of the money that they over charged me wasn't there. Will be changing insurance company's.

Sending a letter to this company will be faster than staying on hold for hours

TD IS A SCAMMER! They love to take your money but hate you to give a service when you need. Make a claim and you will see how you were being scammed by TD. Recently got in car accident ( not my fault) and I have very bad expericence dealing with TD. My adjuster is usless. I can't wait to get over with this and cancle my home, auto insurance, bank account inculding investment and visa.

Not a good company to deal with at all. Td has horrible customer service for all their services, from their banking to their credit cards and ending with their insurance company. I would strongly suggest going else where if possible I would never recommend a company like to this anyone at all

I am now on hold for 20 minutes. I was on hold for 2 hours yesterday and finally gave up. All I need is to ask simple question. The service is TERRIBLE. Go to another company as fast as you can.

They are money eating spineless vultures. I recently moved to a new apartment in downtown (same street, 30 metres away, around 50 steps if you count, just to next building) and they bumped up my insurance by more than $100 annually. It is understandable if you are moving from sub-urbran to downtown, or a particular accident prone area in downtown, but not if you move to the very next building. What changed when I moved to next building???? Moreover, worse, they did not even bothered to explained to me as a courtesy and each time I call their call center for an explanation, I had to wait for more than 30 minutes on their IVR telephone system. They do daylight robbery and one of the worst insurance company in town. If they are like this at the point of issuing policy, imagine the state when you apply for any claims. Don't get fooled by their "cheap" rates. Latest is their wide-spread advertisement on "Decreasing Deductible" in case you have not filed a claim that year. This is a complete joke. I have not claims made for last 4 years. My deductible has not decreased even a bit at all. Instead, it is increasing for the minutest of chance. Please stay away from these vultures.

Worst customer service I have ever encountered in Canada,
2 hours on hold?

Every time I changed my address (5 times), they increased the rate by saying the street I am moving to has higher risks/claims. so I asked them which streets have lower risks, they said they don"t know. It all depends on their system. OK, why on earth I am so unlucky always moving to a higher risk street?

I have been a loyalty customer with TD and Acadia. I hit a pot hole, since the pot hole is an inanimate object, they made it an accident and my insurance went up 40%, I looked up insurance and the definition didn't seem to fit. Now, I want to move my cottage insurance to a new one and add a new truck, so far, I have been on the phone a total of 174 minutes and no answer.

Google maps show its open ... but it not from long time. When reach there ... their are also 5-6 people that waste their time to come here

I wish i could give -10, trying to get hold of them since last week every-time its on hold for more than 2 hours and even after that no one picked up. Worst company ever.

The worst customer service EVER!
be prepared to wait on the queue for minimum of TWO HOURS.
Oh and to be directed to numerous agents who can t help you. Beware of this company as it will steal from you on a cancellation for vehicle policy ( it says no where but you will still owe them ).

Not sure where to begin. Just shop around because they are high priced. Go with a broker and save $$$$