Taylor Chevrolet Review

Great service. I was in and out faster than I expected.

Ashley was the best. Very friendly and the service was fast.

Coming back tomorrow but I didn't like his attitude but I'm hoping that tomorrow is a better day then today

Come see Ed lazette he will take care of you great guy

I love the survice team! Explained how simple what my need was and they came through and I only waited 20 minutes! I love taking my car here for service!

My sales person made everything quick and easy. From walking in the door to driving out in my new vehicle took less then three hours. I love the new Blazer!

Kaylin Allen did a great job of making me feel comfortable and keeping me as informed as possible. Appreciate her efforts and those of Mark Montante, general manager, in keeping us satisfied throughout the process.

They completely wasted my time today. I made the appointment to repair my car AS REQUESTED and nothing was done! Not even an estimate. This is utter BS! All that was done was an oil change and 2 wasted hours of my life that I can't ever get back. Then I was told they can't see me, AFTER I HAD AN APPOINTMENT FOR ANOTHER 3 WEEKS! THEY OFFERED NO ANSWERS AND NO SOLUTIONS, THEY BOTH JUST STOOD THERE UNCONCERNED AS IF MY ISSUE WASN'T RELEVANT.
BUT THAT CARD READER WORKED PERFECTLY AND ON TIME WITHOUT ISSUE THOUGH! THEY DIDN'T HESITATE TO TAKE MY MONEY!

Had to get a oil change. The gentleman who helped me was great.

Got a flyer in the mail says scratch and match to win? I had my doubts and they were confirmed. Just a scam by shady used car salesman to get you in the door to try to sell you a car and get your information to sell to marketing companies! Got there and some guy says I match to win a lottery ticket, yeah no thanks. I'll never think about buying a car from there. Don't bother with there misleading advertising. GO SOMEWHERE ELSE!!! I don't think anyone who might have thought they won would buy a car after going in and being told nope it's just a scam to get you in here. Guy said "oh you thought you won $2,000?" Duh! If you have to trick people into coming in with fine print then there's something wrong.

REPLY TO THE OWNER: clearly it says "scratch, match and win"
Step 1: scratch the tab.
Step 2: see if your number is a match in the special number boxes.
Step 3: if you have a match you have won one the prizes in the boxes above.
Looks like a match to me. Obviously not to you.

I attached a picture but of course Google let's them control what pictures are shown and they won't accept it!

Taylor Chevrolet has the best staff ever, I purchased my vehicle in September after someone hit my truck and totaled it. Carmen helped me with finding the right vehicle for me, she explained everything and helped me stay in my budget, the entire staff is very courteous and knowledgeable. I would definitely recommend this dealership if you're looking for the perfect vehicle for you.

Ed waa great. First time car buyer and was a little nervous and hesitant but he worked with me and answered all of my questions and got me a good deal will definitely refer him and come back.

I have to say, i am extremely impressed with this dealership. I own a business that has the potential to be very lucrative, and my last step was to secure a vehicle. With my credit, other dealerships turned me down. When these guys say We Say Yes They actually mean it. Got approved for a vehicle with a very affordable down payment, and I m driving off of the lot with it tomorrow evening. My entire life is about to change for the positive in business with the help of these fine gentleman. Kurt Asmus is a true class act, he won t stop until you re driving. I highly recommend purchasing or leasing a vehicle with these guys. I m going to purchase my entire Fleet with only them. Thanks guys.

I have never gotten the kind of incredible service gotten from Taylor Chevrolet today. It was time for an oil change and tire rotation (first one). Jordan, in the service department took care of the matter. When the auto was ready I asked: "how much do I owe?". Jordan replied: "nothing". I have been leasing autos for 22 years - never got this kind of service. When you need a new Chevrolet, please see Shawn Range. She will totally take care of you. S ee Jordan in the Service Department. In this day and age we are fortunate to find a company that will totally take care of your needs. They (Taylor Chevrolet) offer service and not just talk. Kudos to Jordan and Shawn.

I went in last week after getting pre-approved online and speaking with Rhonda (I hope this is how she spells her name) Rhonda was very sweet and super excited to share the news about my pre-approval. My appointment was made to meet with Ed Lazette. Ed himself was very honest and to the point to ensure I understood how everything was going to go. With having small doubts in the back of my head (because of the past my credit had before working on improving it.) Ed, worked on everything himself with some help of his supervisor and.....I was more than thrilled to find out my trade in more than covered my down payment! Needless to say, I drove off the lot with a newer financed car, and I waved to my old car I had for the past 2 and a half years.

Ed, Thank you from the bottom of my heart. I recommend you to everyone!

Purchased my car from Feldman Chevy of Novi on March 23. On March 30 my engine light came on so I called the Feldman on the following Monday 9 days after purchased with 300 miles on the car and asked them if I could take the car to Taylor Chevy because it was 5 minutes from where I live and Feldman Chevy of Novi said absolutely. I took my car there on April 1 after work they looked at it and question when did I fill up with gas and where. I told them I filled up the Friday before and that it didn t take a lot of gas with only 340 miles on the car. They told me they were going to keep it and get me a rental.

A week after they had it they called me and asked if I would give them permission to empty the tank of gas I had in the car and test the gas. If the gas came back as bad gas they were going to charge me $400.00. I was very upset and complaining how can they charge me with only 340 miles on the car one tank of gas. Taylor told me to call novi which is where I leased it from and see if they would split the cost with me or they said even see if novi would pay for it which psssss me off. I wouldn t give them permission. Instead I called gm customer service and filed a complaint against them. About 5 minutes later I received a call back from Taylor and they said I understand you have a case number from gm customer service and I said yes. I can t understand why I have to give permission for this. They told me I had until late afternoon to either give permission or start paying for rental if rental was not returned yet afternoon. I stated to them that I would be returning the rental immediately which I did within minutes.

I called Feldman back again and explained back to them what was going on with the car and what Taylor chevy had told me. The service manager told me to drive car until gas light comes on and fill up with Premium gas. Once I put the premium gas in to drive it and put 20 miles on it if the engine light doesn t go off to take the car to Feldman Novi and have them look at it which is exactly what I did because the engine light never came off.

I drop the car off the following morning to Feldman Novi service Department they got me a rental and at 4 o clock on my way home from work I received a call from Novi that my car was fixed that it took approximately two hours to diagnose that it was the air cooler sensor had come loose from factory. They tightened it up and reset all the codes and my car is ready for pick up.

Feldman Chevy Novi had my car for approximately 6 hours not 7 days and solved the issue by putting the meter on and discovered all codes were reading high and started looking at everything. Taylor Chevy needs to clean house and get new employees that know how to put meter on cars and hire new females that know how to work as team players and talk to customers . I was the customer and should not of cried and gotten upset like I did. DO NOT TAKE YOUR CAR TO TAYLOR CHEVY.

Thank You for reading this review and think twice before leasing, buying or having a car fixed. If I could give them a negative 10 rating I would do that with great pleasure.

Sharol Thornsberry

My repair was for my Chevy 2016 Colorado.It was sending signals to my dash and I could only go 25 miles an hour. That was fixed, along with an airflow part. The repair costs were over $800. I thought it was fixed, however, it did the same thing again with the lights and traction and back to only being able to do 25 miles per hour. I immediately returned to the dealership.. They took it in right away which was a good thing, and it was fixed the next day. Their explanation was that there was a dead fly on the sensor. I was charged an additional $203.00. That fly should of been diagnosed when I paid for my first inspection. I am very unhappy, as I have already spent well over $1000.00 with parts and labor. I am requesting a refund of this additional $203. I would like to continue to purchase my vehicles from this dealership, however, I am very unhappy with my last service experience.

Although I had a 9:am appt for an oil change, things didn't go as planned. They had only 1 service adviser and Christie was was running herself trying to keep up. I'm sure covid has a lot to do with it. It was over 2 hours till I got my truck back. 2 hours for an oil change! My equninox needs service, but I'll be taking it to a quickie oil change facility. 2 hours is unexceptable.

Great Experience! Very helpful. If you need a used car I would highly recommend Ed Lazette! Great help! Will definitely be back.

They do a very professional job. In a reasonable amount of time.

Corrected the issue with a software update - got us in on time and repaired the problem quickly

Totally AWESOME The BEST salesman ever Ron Curits. I've never had such a great car buying experience ever.....

I went in recently to inquire about a lease, but the sales person seemed he did not want to help me. He gave me every reason that I would not qualify, certain credit score or telling me we don t have any car I ask for, and not honoring the promotions on the website. I guess he is not aware that under the fair credit act it s against the law to deny or try to discourage a person from applying for credit just because YOU think they will not be approved. It really upset me because I went in with the intention of leasing a car from Taylor Chevy, as I have purchased a car in the past from them.

I ended up going to another dealership the same day and walked out with a new lease.

The sales person (who I will not name) needs to work on his customer service skills, credit laws and not brush me or anyone off as if we don t fit his standards to qualify for a car. Why advertise we say yes when he clearly did not want to bother with me. And before all this I called twice, he said he would call me back and that did not happen, so I did not want to be a bother, asked to speak to any available person than came in the next day and was sent to the unnamed sales person because he sold me a car before which he did not. At that point I honestly felt discriminated, which I hate to say, but additional things happened that led me to that conclusion.
I am done doing any type of business with them, which I have been going there the past two years for any of my car maintenance.

Update: The Sales Manager Jody reached out right away. He was very professional, apologized for my experience and assured me he will address the issue with the sales person. He also mentioned to reach out to him if I need anything in the future.
Thanks to him I can put this experience behind me and consider doing business with Taylor Chevrolet in the future.

The price for oil change was 53.00 then I got the bill it was $64.00 after we got the bill . Why

This is the second time I ve come here this time for a tire issue. I gotten here @ 8:40am, y all open at 8:30 the man told me it shouldn t be no more than 30 45 min because they wasn t busy. Here it is 11:15 and I m still sitting here all the seats was filled up and I m the last one sitting here. I am a General Motors employee and I still can t get good treatment. This is my last time coming here and I recommend no one comes here.

I leased my car from Taylor Chevrolet I had no problems with that part Ron was amazing and I would lease or buy a car from him again anytime.. However the service department really needs some customer service skills big time. I am very disappointed in the way they have treated me the last couple times I've been in. I take my car in anytime I need a oil change and tire rotation. I usually come in around 3:30. I understand that it is close to the end of the day but I work days that is the only time I can take it in. The first issue I had I was standing in line patiently waiting to be helped the guy standing at the podium/desk helps the guy in front of me then looks at me and says I DON'T HAVE TIME TO HELP YOU and storms off. I didn't even say anything he could of said sorry I have to take care of something someone will be with you in a minute. The next guy walks up and ask me what I need I tell him a tire rotation and a oil change and I told him I got a notice about a recall. He tells me my techs go home in about a 1hr and a half we aren't going to be able to take care of your recall issue. You need to schedule something. Even if I call to make a appointment they always want me to leave my car there all day. I took tomorrow off work because I figured I would bring my car in because its been idling and the service engine light came on yesterday. I call at 3 today ask the guy if I can bring my car in early in the morning and leave it all day and get my engine checked because I am really concerned because of the idling issue and I would like to get a tire rotation and oil change while I am there. The guy says NOPE we don't have time to check it we can do the oil change but absolutely don't have time tomorrow to help with the engine problem. I said well I guess I should just take it someplace else because this is a issue I'm worried about he says yeah better do that because we don't have time.. I call Dick Genthe talk to there service department the guys says yes bring your car in anytime tomorrow we will take care of it and we notice you have a couple recalls you need checked out we can take care of that also.. I couldn't believe how nice the guy at Dick Genthe was while for the last two years I've been basically wrecking the days of these service people at Taylor Chevy. I will NEVER take my car there ever again..

Wonderful experience. Lisa L went above and beyond to insure we were completely satisfied. I've delt with alot of dealers and Taylor Chev was by far the best. Recommend them highly and love the 2018 Trax

Alice was very helpful, patient and did everything in her power to get us two brand new 2021 Trailblazers. This was the best dealership experience I ve had (speaking both for Europe and MI-USA). Majority of the communication went via text, phone call only when needed. Busy schedules were accounted for - after-market options were explain thoroughly; no pressure to buy sales; vehicle options and cost was laid out transparent. 100% recommend from me and my wife. Thank you Alice!

Service department replaced satellite radio antenna + airbag module, which was damaged from the antenna leaking over a period of time undetected until wet carpet was noticed in the floorboard. The repair was done quickly and service adviser "Lenny" was very helpful, clearly explaining the exact nature of the repair.
Assuming that the water leak does not occur again within the guaranteed two year period, I'm relieved to get this taken care of.
The cost of the repair seemed much higher than it needed to be, but since the dealership was likely my best option, I chose Taylor Chevy, having recently leased my last car from Mike Kennedy there.
As a sidebar... not related to you or me... I was very disturbed to learn from my personal research of all the other Chevy owners who have had the same water leak issues with their vehicles. This has been a well known problem for many years!
I intend to file a complaint with GM regarding this unacceptable manufacturing process which has caused a lot of frustration and expense to it's customers.
Regardless, thank you Lenny... you were a big help... will likely be back to Taylor should I purchase another Chevy.

I'm so glad to have Taylor Chevrolet behind me and a warranty most of all. Even though I thought my brake system light was on and it was only the tire light, they still looked at the breaks and made sure I was safe. In my defense, the icons do look the same and I had paniced that something was wrong with my breaks and didn't look further to match the icons up.

Thank goodness it wasn't the case and the guys were very kind about it.

I currently recommend this dealership to all my friends and family that want to own/drive and experience what Taylor Chevy has to offer.

Worked with Ron Curtis with my past 4 vehicles. His attention to detail and customer service bring me back every time ...always a great experience

I made a 7:30 am appointment, dropped my truck off the night before. I was very specific. I was just released from the hospital after having my quad reattached, I can only drive my truck as it allows me to step up, not down and I can push the seat back electronically to allow my leg to not bend so I can enter the vehicle. Told the service tech I HAD TO HAVE IT BACK, they told me total of 1 hour. I called 10am, no call back, 11am, no call back, called and spoke to two other service department members whom indicated there were no notes and no info on my truck. Finally got a call back at 2pm after I had to call the salesmen I purchased it from to tell him I have had it. He alone (Kevin Dodson), got them to call me and they had not even done the oil change yet. I had to get a medical taxi to my therapy session and the Kevin, thank god, was kind enough to drop it off at my house. He is the ONLY reason I will even consider going to Taylor Chevy and have changed my preferred dealer to Bates. I will use Kevin to purchase as he is an outstanding salesmen but I will never recommend the service at Taylor Chevy to anyone and in fact will go out of my way to make sure they avoid it as this is not the first occurrence. They lost my keys last time, I had to wait 2 hours for them to find it, dinged the door on my old truck.. I have had my fill, I did not need this kind of issue right now as merely getting around is more of a struggle than people can even imagine.

Couldn't come to a deal on truck. Had a lot of service lights on dash.

The sales person dont even talk properly and get angree for for asking basic question of vehicle and offers.

Flo Armstrong was very helpful and a nice person She ROCK'S LOVE MY VEHICLE FLO

Sorry it took so long to write this but Chris Jones was awesome. He bent over backwards to help me. He was pleasure to deal with. I highly recommend him, he was the first impressionable sales person I have worked with, believe me I have gone to several dealerships looking for the right car at the right price. Thank you Chris, you did us right!,,,

Great low pressure sales- bought a new Trax from Kevin Dobson! He's a delight!

I had a bad experience at the USED car lot spoke with the manager had a worse experience instead of trying to fix the problem they retaliated to me writing a truthful accurate review on Facebook about the experience thus far by archiving my application never telling me what I was pre approved for and calling me on the phone to tell me that they wouldn t help me because of the review I wrote which wasn t made up or exaggerated but accurate down to the punctuation. I thought with business it was suppose to be business not personal non the less I wouldn t recommend anyone here nor go back here until they realize customer service is about the customer not their bruised egos

Come see Ed Lazette. He worked very hard to find me a great deal. Love my new car! Thanks Ed

Uncle Frank is amazing, he really takes good care of his customers. It was a blessing to meet him thank you Frank.

I've always had a great experience Taylor Chevy. Ron is a great salesperson and genuinely cares about his customers. I highly recommend this dealership!

We had an awesome experience with Flo Armstrong at Taylor Chevrolet! We got a great car and ar an awesome price! They worked with our situation and were kind, professional, and quick! Thank you!!!!

Made a 10am service appointment for a oil change on my truck that I bought here. Showed up early to hopfully get done sooner and here we are been here hour and a half and just asked and they are now just starting my truck. I dont get why they have you make a appointment if there not gonna go by them and take ppl that jus walk in first.

This was my first time leasing a vehicle and it was the most excellent experience I have encountered...My sales rep went above and beyond to get me the car I desired...Robert Ritchie ( no not Kid Rock, lol) is a man of professionalism and someone you can really count on..Very straight forward with any question I had also..I also want to give a shout out to the Sales Manager Jody Smith for all is help as well for making my purchase happen..I couldn't be happier with my purchase and will continue to be a future customer of TC..Everybody makes you feel at home and there is genuine care in all of the staff..I highly recommend this dealer to anyone..You rock Bob!!..:)

Went to look at SUVs while they were closed found some really nice Vehicles

This was the best car buying experience I ever had. I will definitely be back to buy another vehicle.

We had a wonderful experience with Brian Conover! Thank you for everything! We love our new car! Would definitely recommend coming up to see Brian!

The customer service and knowledge of the vehicles you are selling is superb. My sales consultant Victoria was absolutely the BEST!! Got me the color and features I was shopping for.

This was my first experience leasing through Taylor Chevrolet and it was fantastic! Andrea was such a joy to work with - friendly, professional, relatable and efficient. The rest of the staff I had minimal interaction with; however, they were also very kind and treated me as if I were family. This should definitely be a destination for all who are in need of, or want, a new vehicle!

My purchasing experience with Jeremiah was great! Taylor Chevy did a really good job of being informative without being pushy. Will be purchasing from you all again in the future.

You got Grego, I looked every where, five six Dealers then here, I found the Car that was what I was looking for, plus got the four free oil changes. I had got one when I lift with the Car, then in the first month this year eighteen, I used one mo, the waiting room is Big, the have Coffee, small snacks, plus I think they have Oatmeal. When it gets into the noon time, they said they make Popcorn for ya,

I have bought a certified Pre owned from here as well as working on leasing my 2nd vehicle. See Carmen Lowman for car sales and Jenn for service and tell them I sent you!!I do wish they would expand and make the operation larger here as sometime service is very backed up and has difficulties servicing i timely fashion. But the service is GREAT!!!

I had a great experience there,didn't wait long,while I waited I was made comfortable and constantly kept updated.my sales rep.was Victoria she was Amazing she worked very hard for me,and made me smile

I called to get a quote for the service department but the switchboard operator refused to transfer me if I did not provide my first and last name and telephone number. I informed her I was not in the market for a car and I just wanted to speak to someone in for possible service on my car but since the dealership is collecting personal information to solicit information I refused to patronize this dealer there hidden motive

Great service and warm welcome from Jennifer H., my contact in the service dept. She made my dropping off the truck and getting a loaner easy. Had paperwork ready to be signed for my repairs and loaner ready for me.

Love my salesman Ron Curtis. Straight forward and honest. Service department has been good to me too. Deserving the 5 stars.

I've bought my last two trucks from Taylor Chevy, the last one was even a ford they had to find for me! As far as I'm concerned both times I got what I wanted and both deals were fair! Long as nothing changes I will buy my next vehicles here..

Went in to get my car fixed today. I called beforehand to make sure they had availability. Drove my car a half hour whilst stalling at every stop light. Finally get there and talk to a woman in the service lane who was nice and courteous so I'm thinking the visit may actually go smoothly. Talk to mike Thompson and he's super rude and basically tells us to leave because he's too busy and doesn't have a loaner car for us. I would definitely be understanding if he didn't have a car available but there was no need to be rude and condescending to my wife and I especially after what has already been a trying day. Customer service definitely isn't important to this man or his male counterpart.
We were going to look at putting money down on a new vehicle as our car was being worked on but now we will be taking our business elsewhere.

I came to the used lot looking for a C6 corvette, someone came out & looked at me, then started to walk away. I stopped him & asked if he had any C6 corvettes on the lot & he said "we have no corvettes here, check the new lot". I asked him, "you want me to check the new lot for a used corvette c6?" He shrugged his shoulders & replied with "Yeah, I guess so"

Not so helpful for me, hopefully you have better luck. :)

Worst dealer ever bad customer service if they told you 1 hour that mean 2 hours it's really bad I'm not going there anymore

I am more than pleased with the customer service I received at this Dealership. Christina was honest, and stayed in touch with me throughout the entire process, and was just fantastic. I have never been treated so well by a dealership. I will continue to use Taylor Chevrolet for all future purchases and will highly recommend everyone I know to use them for their vehicle purchases. I could not be any happier with how the whole process worked.

My sales guy Mike Kennedy was awesome and he is the reason I came back and lease.

Wonderful experience. Kevin Dodson made me feel comfortable with the steps involved in turning in my car and signing the new lease.

The guy didn't even try to help. He just sent us out with no information. However we went down the street to a smaller lot and drove off with a new car that day.

The number of cars in inventory was impressive compared to other dealerships. Andrea was the difference in my purchasing a new vehicle at this dealership. She was great to work with and helped me get the apps on the infotainment system up and running. I drove away with my new vehicle as a very satisfied customer. I will definitely recommend Andrea and this dealership to others.

I was completely amazed the situation I was in & I was going down the line checking with dealerships & to my surprise Alice was able to get into the truck I wanted for my next lease & actually a lower payment then I was paying on my previous truck

I Was Recommended By A Friend And I Couldn t Be Happier. I Came In To Window Shop And Just Get An Idea Of What I Would Be Approved For. And I m Leaving With A Brand New Car! Huge Shoutout To My Salesman Ed Lazette! He Made This All Possible !

Ask for Flo she was amazing! I told her what we were looking for a she set everything up.

I let Ed know exactly what i was working with far as price range and insurance wise always answered the phone and double checked behind everything to see if there was a better alternative, he had me In a vehicle less then 24 hours :)

I have been a customer for about 7 years. I will never leave my sales person Lisa. Excellent customer service, Everyone is so helpful and has a positive friendly attitude.

I will continue to refer my friends/family to Taylor Chevrolet.

So today 4/21/18 at 2:14 I had called the used care sales and spoke with a gentlemen (didn t get his name) and I was asking about two lifted used trucks that are for sale, this guy took my name and number and insisted that as soon as one of his salesman had returned that there would be a return call ASAP, so I m thinking ok cool because I am really interested in one of them trucks for sale, and O yeah it s 5:18 now and no call or text so If a phone call can t be returned I shall continue else where with my business. Aside from the fact when I stopped real quick to look at the trucks there were a few salesman hanging outside smoking and joking, I would have talked to one of them but I was in between running some errands (that s why I called).

After buying 2 cars from Ed Lazette I could not be happier with his service!! Every time there is a problem Ed is right there to make it right!! Jim Marshall, the Used Car Sales Manager, is also a lifesaver when it comes to problems with the service department. We recommend Ed and Taylor Chevy to everyone looking for a new or used car.

Thank you Ron Curtis! You made my experience wonderful with no stress! I love my new baby!

I would like to take a minute to thank Ron Curtis and Taylor Chevy for their extraordinary service. I have been looking to turn in my Chrysler 200 and was unable to get into a new car because of the overage miles on the Chrysler. After going to a few dealerships and getting no where, Ron was able to help me get into a brand new 2016 Chevy Cruze (Fully Loaded). I would refer ANYONE that is looking for a good deal on a lease/new car to visit this dealership. Ron was very friendly, knowledgeable and made sure that as a customer I was taken care of. I seriously can not say enough good things about this dealership. I will be taking my business here from here on in as it applies to service and getting into a new ride. Thank you very much Ron for assuring that I get the best deal possible!!!

Had a 8.30am appointment and didn't get out till after 10!

Great experience with Ron Curtis here at Taylor. I have shopped a number of other Chevy dealer and by far this has been the best. My wife loves loves loves her new Equinox.

Very nice interaction w staff and relaxing environment

I was recommend to them by a co-worker, my salesperson was Lisa and she was very nice. She did everything in her power to get me a good price and explained things some other dealerships didn't. I most definitely will be going back.

Jasen Raby and the Taylor Chevrolet team are very good to work with in both sales, and service! Thank you Jasen for taking good care of me all these years!

Drove up to the service desk and your employee Steve came right up and started my paperwork. I had an appointment. The car was done in about an hour. Picked up my car and everything looked great.