Anna Holbird

Review of Taylor Chevrolet

I leased my car from Taylor Chevrolet I had no pro...

I leased my car from Taylor Chevrolet I had no problems with that part Ron was amazing and I would lease or buy a car from him again anytime.. However the service department really needs some customer service skills big time. I am very disappointed in the way they have treated me the last couple times I've been in. I take my car in anytime I need a oil change and tire rotation. I usually come in around 3:30. I understand that it is close to the end of the day but I work days that is the only time I can take it in. The first issue I had I was standing in line patiently waiting to be helped the guy standing at the podium/desk helps the guy in front of me then looks at me and says I DON'T HAVE TIME TO HELP YOU and storms off. I didn't even say anything he could of said sorry I have to take care of something someone will be with you in a minute. The next guy walks up and ask me what I need I tell him a tire rotation and a oil change and I told him I got a notice about a recall. He tells me my techs go home in about a 1hr and a half we aren't going to be able to take care of your recall issue. You need to schedule something. Even if I call to make a appointment they always want me to leave my car there all day. I took tomorrow off work because I figured I would bring my car in because its been idling and the service engine light came on yesterday. I call at 3 today ask the guy if I can bring my car in early in the morning and leave it all day and get my engine checked because I am really concerned because of the idling issue and I would like to get a tire rotation and oil change while I am there. The guy says NOPE we don't have time to check it we can do the oil change but absolutely don't have time tomorrow to help with the engine problem. I said well I guess I should just take it someplace else because this is a issue I'm worried about he says yeah better do that because we don't have time.. I call Dick Genthe talk to there service department the guys says yes bring your car in anytime tomorrow we will take care of it and we notice you have a couple recalls you need checked out we can take care of that also.. I couldn't believe how nice the guy at Dick Genthe was while for the last two years I've been basically wrecking the days of these service people at Taylor Chevy. I will NEVER take my car there ever again..