Taylor Chevrolet Review

Called me trying to sell me a credit repair service for $99 down and $59 a month and then said they would call me back when my credit was good enough to buy a car, well I am a G.M. employee and found this completely outta the norm, I went to a Dodge dealer and was approved for a brand new truck, so guess where I took my business...

Alice is PHENOMENAL SHE SOLD MY DAUGHTER A YRAX SINDY TAYLOR LEE AND I FELL IN LOVE WITH IT .she found my TRAX in 1 day. Had my paper work done in no time even brought the car out to my house and picked up the one I was turning in from My lease .SHE IS AWESOME

Ron Curtis is absolutely fantastic! I had been to 2 dealerships before coming here that just wanted money from me. Ron make everything simple, painless and only cared about getting me as close to what I wanted as he could. Not only did he get me more than what I asked for with an amazing price, he made it the quickest and best experience I've ever had with a dealership. I'd reccomend Ron to everyone with what he did for me!

Such a great experience for my first lease! I can t thank Mike Kennedy & Jody Smith enough for their incredible patience & all of their help. Mike was very thorough going through paperwork & all the gadgets for my new car!! :) Thanks again guys!!

Carmen Lowman is always great, and gets me the nest dealsm

Our salesperson Carmen L. Is always helpful and my family loves her! We appreciate her so much and will continue to do business with her hopefully for many many many years to come! The staff for our oil changes are great as well! Thank you for all you do!

Fast
detailed
set my on star up showed me how to operate my truck.
I love Chris Jones

Great customer service, better than the other dealerships I've worked with over the years, consistently!

Quite disappointed with my visit to this dealership. Walked around the lot for 10-15 minutes looking at various new SUV's. I had at least 3 sales people (w/o customers)me without saying a simple hello, or are you being helped yet?. Decided to walk inside and the receptionist was on a personal call and multiple sales people staring on their phones ignoring the few people around the receptionist desk. I can't recommend coming here based on the service alone. Other dealerships either meet you in the parking lot, or as soon as you walk in the door and make you feel welcome and want to earn your business.

Always great service. They got us in quickly and we got a beautiful 2019 loaner veh.

Do Not I Repeat Do Not buy a vehicle from this place unless you like Horrible customer service and rude people . And if you like waiting for nearly 3 hours for an oil change and people who don't have a clue

Friendly and helpful. The place smells like popcorn!! Comfortable waiting area.

Always have received great customer service from Taylor Chevrolet. We have been a Chevy family for over 30 years.
We have bought many cars from Kevin Dotson. Always knowledgeable and helpful. 2017 we bought 2 new cars. Also want to acknowledge Jody and your service department for outstanding service as well.
Thank you for always making us feel like a very valuable customers.
Thank you Taylor Chevrolet for the things you do to contribute to our city of Taylor.

My immediate family all have either bought or are leasing vehicles with Taylor Chevy. I stop in on Monday evening to inquire about trading in my truck for a new one. The salesperson took down my info and said that she would call me with a quote. Today in Wednesday and I have yet to hear from her even after sending her a reminder e-mail yesterday afternoon. This morning I called and asked to speak to the sales manager . He called me in the afternoon and apologized for this person's lack of action. He promised to get personally involved and get back to me with some numbers. As promised in the early evening he called me with numbers that I was happy with and in two hours he did what his salesperson was unable to do in over two days. So good to see that there are still people who take their job serious.
Update:
Took delivery of my new truck and I couldn't be happier with the service and attention I was provided. Both Jody the sales manager and Carmen my sales person really took care of me. Probably the best new car/truck experience that I ever have had!

Didnt exspect it to be washed after an oil change service. So that was nice.

They have redeemed themselves. Now we wait until my truck comes available. :)

NO CUSTOMER SERVICE!!!!
I inquired a few months ago, around March, about leasing a Silverado & trading in my Durango. I spoke to Kevin, once, he said he would get back with me the next day and has never done so. Alexis/Alyssa has called me 3 times, and mentioned someone would get back with me. Well here I am, June 19, and still waiting on a call.

Nice, clean waiting area with comfortable chairs and television. Along with snacks and beverages available while you wait. In and out within an hour for an 27 point inspection, tire rotation and oil change while they had a waiting room full of people also getting work done as well. Polite and efficient employees. Good experience, no complaints at this time.

Superior sales staff, very knowledgeable. Victoria was very helpful in getting us a lease, at a price we could afford. Would highly recommend!

I received a promotional flyer in the mail on a Friday, claiming that I won a prize from them. I drove to their location the next day, Saturday to find out about it, only to discover that their entire dealership was closed and locked, even though their flyer claimed that they were open on Saturday.

I then returned on Monday when they were definitely open. The receptionist at the dealership was very nice, and told me that the promotion was from their used car lot next door. I walked over, and entered. The first person I met ignored me. The second, an overweight old car salesman apparently, rudely and gruffly told me "that promotion ended a week ago."

Rude. Self-important. Dismissive. Deceptive marketing practices. I'm going to avoid Taylor Chevrolet in the future, an I recommend that you do so, as well.

Final Edit: The customer service department is great and they did everything they could to make up for this, however the service department needs better management. When I showed up to pick up a rental, they tried to give me a silverado and said that's all they had. I'm not usually picky, and the rental was free. However I drive a Chevy Cruze, and did not feel comfortable driving around a large truck that I am responsible for. The service department had me wait for an hour before coming to the conclusion they had nothing else for me. The customer service team tried to make up for it by offering to come out to my work and bring me the new rental, and taking my car in. Which was appreciated but not feasible for me. So I commend them for trying again to right the service departments wrong. I was promised a full tank of gas once my car was done. I went to pick my car up a couple weeks later, the repairs that they originally said I needed ( 400 dollars worth) turned into a couples seals and a hose being replaced instead....which leads me to believe my car didn't even need the work they said it did. And my car was not full of gas, as promised. They ended up filling it up, and caused me to wait there again........I did leave something valuable in the car...and again the customer service team came to the recuse of the service department. Which I really appreciated. Needless to say..I'm not going back. And please don't contact me.

EDIT: The customer service experience manager Alyssa had since reached out to me to resolve this issue. I will update again once repairs are done. I am extremely satisfied with the professionalism I encountered in talking to the department about my issue.

My vehicle is still under warranty so my oil changes are covered. I made an appointment for 6 pm. I get it lots of people who need stuff done after work, but jeeze, I waited almost 2 hours...for an oil change! Then they tell me I need some parts, okay fine the parts cost 39.08 but the labor costs 387.83? Of course everyone needs to make a living but that's outrageous. Never again. No thank you!

The staff and sales people are very welcoming. Making sure they speak to you, ask if there is anything you need, if you've been helped, its great! When servicing a vehicle and having to wait, there is always popcorn, coffee, and the TV if you so choose. The seating is comfortable, and clean. The mechanics are very fast and effecient, even when they are backed up. Making an appointment to have the vehicle serviced is always best, but not always possible, but they go out of their way to make sure they take time with each customer. They ALL truly provide wonderful customer service. Ive been coming to Taylor Chevrolet for close to 10 years, and never had a complaint yet!

Everyone was very friendly & helpful. We left my car for an oil change, tire rotation & a standard checkup. They found an oil leak, which we will be bringing it back in for shortly.
I definitely recommend them!

I went in just to see my options on a first time lease and ended up walking out of there with a 2019 Equinox! The process was smooth and Carmen was great to work with as well as very informative. This was my first experience in leasing and it went great!

Do not trust Kurt in sales or Jen in the service department. I bought a 2006 GMC Canyon with 68,000 miles on it from them. After signing papers, Kurt came by my work later that day, handing me keys with a big salesman smile on his face and one minor conceit: "Oh by the way, the check engine light is on but it's no big deal, if you have problems we will take care of it". This was my first warning sign, and I should not have trusted him. But, alas, I needed a car and I did have a warranty, right? It might just be an electrical issue. Once I got a break at work, I went to start the truck. Nothing. It wouldn't turn over. I called and they said it was minor, and that I would get a rental while they fixed it. A month later, I get my truck back and it turns on! Great! However, later that same day after I finish working, I try and start it again. Nothing. Check engine light is still on. The battery was charged, but the truck still wouldn't turn over. I repeat the same process, every day, hoping my truck starts and then bumming a ride when it doesn't, for four days. They then take it back in for service, but instead of fixing anything, they do nothing saying they can't find any mechanical issue with the truck. I'm sitting here right now, in the snow and in the cold, trying to start this damn truck. It might start, it might not, but I know one thing: I will never even entertain buying another thing from Taylor Used Chevy. They are dishonest, and they sold me a lemon. Be careful, salesmen, especially Kurt, do not care about you. They want your money.

Jennifer (I am pretty sure that's her name) has amazing customer service! She answered all of my questions. Just wanted to write a quick review about how nice and knowledgeable she was. Thanks again Jennifer!

Mike Kennedy is the best! Helped me with my individual needs, wants and concerns to get me a beautiful SUV. He took the time to answer all my questions and gave me the time I needed to make the right decision for me and my family.

Would be a five star if didn't continuously forget to do a part of the maintenance..

Very nice people, smiles. They are very professional, but have very nice people skills!

The person who waited on me was very pleasant. My car was taken right in, she informed me along of the way of problems, etc. And It was done in a timely manner. Thanks!! Also my favorite part -- my car was washed!! However, I wasn't too thrilled that the setting inside my car was changed == driver's seat moved, rear view mirror moved, and the settings I like on my "driver info" center was changed

Good dealership, Ed Lazette did a good job with getting me into a vehicle! They work with damaged credit as well!

Was in with my sister for some routine maintenance earlier this week and had a great experience with Melissa. Thank you Taylor Chevrolet

Every time I have needed a car Ron Curtis has gone out of his way to get me the best deals. Ron , Jody and staff have made the experience very pleasant. Thank you all .

Ron Curtis is probably the most level, fair, and efficient salesperson I've ever dealt with. I just bought my 3rd car from him and he once again impressed us with his knowledge and abilities. Thank-You

Has a comfortable waiting area. Friendly and professional staff.

I have a new Dealership. The dealership in Woodhaven lost a good customer.

Lenny took care of all my needs and questions..Serviced my vehicle and I could tell safety was a top priority..Shout to you Lenny!!!

Service Manger Mark treated me great when I came through the door. Kaylin kept me informed through the whole process. I was impressed with the knowledge she had about the repair....Ill definantly be back to buy my next car and request service repairs from the Taylor dealership.

Thanks Charlie for writing your review! That was my experience as well in regards to my mother in law but didn't think there was much to do about it as she had signed the contract. But I agree that having an elderly woman sign a contract, overpriced, is simply unethical.

Fantastic buying experience !! Shawn and the rest of the staff went way above and beyond.... this is a true 5 Star dealer.

*updated* I had to return my car for another issue and was treated great. Thanks so much for everything!

They helped me pick out a newer vehicle to fit my families needs. Didn't try to sell me a car I didn't want. They helped me deal with my former lien company, and did all the foot work for me. All in all, I left satisfied, in a 2017 Equinox, and stress free. I will be purchasing the majority my of cars from here for now on.

I am not happy with this dealership. I took my SUV in to get the rear-end looked at. After they looked at it, they told me that the power-train warranty would cover the cost and repair of one module but the other module would not be covered and will cost 600.00 to repair. I contacted GM Customer Relations, and placed a complaint with them. After they got involved everything was covered. When I returned to the dealership to pick up my SUV and return their loaner, they informed me that there is a dent on the driver side front fender of their loaner When I looked at the area in question, I didn't see anything. But they said I own them 100.00 dollars due to the dent. I informed them, there is no dent and I wasn't paying it. I left with my SUV after agreeing to pay the 100.00 dollars later. I still have not paid it, because I am unemployed and don't have the funds at the moment.

Furthermore, One week after having my SUV back from the dealership, I started it and a message popped up stated "Service your All Wheel Drive System Soon". I am sure this is something they have done. I don't want to take it back because I afraid they will try to screw me again. But I have too.

I will be taking my SUV into Taylor Chevrolet again soon. I will be contacting GM Customer Relations again if I need too. It is very bad that I had to contact GM Customer Relations. You would think, the dealership would not want that to happen. And would make every effort to avoid that.

Love Taylor Chevrolet they helped me tremendously with getting a car a year ago the check engine light came on about 4 weeks ago I brought it in immediately to get it looked at they told me what was wrong and the price once I got the money to pay for it I brought it back 2 weeks later she told me not to drive it no longer than a month...on my way to drop it off it stopped on me and I had to get it towed there. My car has been there since the 16th no offer for a loaner no mention of a loaner not even an estimate on my car it s been almost 2 weeks I have a very important job that I have to get to and a child that has to get to and from school they told me a loaner would be available the 25th called yesterday they told me the 11th and I m on the list this is ridiculous I m very disappointed I m trying not to call over and over but I need a car ASAP: I ve spent almost $400 on Ubers

Great place of business. The sales people are really nice. They have great customer service, I would recommend everyone to buy their vehicles from here.

I called and they got me in the same day. Always explains everything. My salesman Brian Conover always stops over to say hi and asks if I need anything and how my lease experience is so far. Nothing but good things to say!

Horrible experience here!! Went here for a vehicle inspection after almost 2 hour they failed me for large crack on windshield(which was a 1inch scratch) seat belts(which was fully functional) and misread tire dept on 2 tires. They need to re evaluate there mechanics. I had to go somewhere else to get a HONEST PROPER inspection!!!

I loved the sevice here, I had two nice ladies named Sarah and Tracy walk me through everything perfectly. It was fast, friendly, and efficient. I would definitely recommend to anyone wanting a pain free dealership experience.

My experience was great? Ron Curtis and Megan did a great job with getting my car ready for me ? I was very satisfied

Matt did an amazing job - my 2010 cobalt drives so nice!

Ed Lazette thank you for all your help today with my father. We couldn't have done it without you.

Ron, Dan and Megan were great. We took delivery of 2 vehicles and they all did a great job making the process quick and seamless. We will most certainly return our business to Taylor Chevrolet for our next vehicles.

Tried to purchase a vehicle. Wasted my time completely and hit my credit score for two points. Place is a joke.

200 mile drive to test drive vehicle.

9 am. Vehicle approved through boss on price
9:10 am credit application sent to sales
9:30 am. Sales called approved on purchase
9:40 sales called to schedule pickup of vehicle and confirm money down
9:50. Sales calls for Id and registration information for plates
10:00 sales calls an confirms all set for vehicle pickup of next business day

4:00. SALES CALLS AND SAID THEY SOLD VEHICLE TO SOMEONE ELSE.

BUYER BEWARE!

Fast and friendly service! Very professional staff.

I enjoy visiting the dealership for routine maintenance and trading in my vehicles (Brian Conover). Very professional and personable.

They have never done me wrong on car sales. Victoria D is my sales lady. Service Dept. is another question and rating. -2 for that

Taylor Chevrolet is great!! Shawn Range is the best, she always seems to find what I'm looking for. She is great to work with. No pressure to buy, the quality of the vehicles speak for themselves. I recommend all my family/friends to Taylor Chevy.

. Love this place they go out of your way to help you out

I brought my car into the service department in October 2017 because the engine light came on. I asked them to check the transmission. They told me nothing was wrong with the trans, but I had another issue. I paid $2300.00 for the repair. In December 2017 the engine light came on again, this time I could not go forward or backward. I had my truck towed to the dealership only for them to tell me it is my transmission and I need a new one $4,000.00. Very Disappointed !!

My salesrep Cindy McTaggert was phenomenal! She made the entire buying process smooth & easy. She got me the car I wanted for the price I wanted. I've already told several people to go and see Cindy! Thank you for the excellent service!

My name is Stan and the review is for Shawn R .She was one of the nicest and most informative car salesman I have deal with through my many years of car buying(leasing).I will highly recommended both SHAWN and the dealership to anyone looking for a new car

My experience with Taylor Chevrolet was by far the best in 47 years of buying new cars-all General Motors products. (I have never worked for GM) From the General Sales Manager to my attending sales person all were professional, knowledgeable, attentative and engaging in good way. Additionally, I was made to feel like a customer who was appreciated and not someone to just sell a product to. Note that I drove from Troy to Taylor, bypassing other dealerships (and will do it again-this is my second car from Taylor within the last 6 months). I highly recommend Taylor Chevrolet!

They treated me with respect told me it would be about 2 hours and they got it done in less than one and half hours!!

My experience at Taylor Chevrolet was the BEST! From the moment I walked in I got a friendly greeting, my salesperson was friendly, knowledgeable and treated me like he really cared. I love Taylor Chevrolet and I will be a returning customer.

Very great experience with Taylor Chevrolet everybody was nice helpful and went out their way to help me I will move definitely buy a car other I will be back

Great experience! Ed Lazette was very helpful in finding me what I needed and a payment I could afford!

They appear to really care about my new car problems.

So I bought a used truck from these guys back in February. With used vehicles there tends to come some issues. With this truck I had a couple, although I brought them up to mark jr in sales. He told me to bring it in and got me all squared away. Jen in service got my transmission pan gasket and filter and oxygen sensors that I was having issues with taken care. FREE OF COST there customer service is legit. While all this was goin down Ashley in service squared me away with a sweet rental so I could still do my daily things without interruption. These guys are a squared away crew and I recommend them from sales to service these guys got u covered here at Taylor chevy!

I've had nothing but an excellent experience with Uncle Frank!! He went the extra 100 miles to get us the car we needed!! Thank you.. Will be back asap to do business again.

Like a lot of people , because of the poor economy over the past few years , my credit was bruised .. I applied online and was called the next day . My sales person ( Cindy McTaggart) was very professional !! She is a very nice woman that made me feel very comfortable ! I cant speak highly enough and would recommend her to anyone looking for a new vehicle . Very refreshing to work with someone in sales that's not just focused on making money . Thank You Cindy !

Alice my salesperson was awesome she was friendly, helpful and very personable. I had 2 bad experiences at this location and vowed to never go back but Alice contacted me unexpectedly and won me over. I absolutely love my new Blazer RS and I got a fantastic deal. It s totally fabulous!

Ron was extremely helpful and knowledgeable in all aspects of our purchase. He was able to answer all the questions we had about the vehicle prior to our purchase to ensure the vehicle was a good fit for our family. The time involved from our test drive to driving it home was outstanding. Ron was very honest, professional and made our purchase at CHEVY Taylor beyond satisfactory.

2+ hrs for a oil change is crazy plus I ve just had to many problems with them do not come here go somewhere else

I would do zero stars if I could. Literally never can get ahold of anyone in the service department. They take FOREVER to diagnose my vehicle. They had if for 2 weeks straight and STILL didnt fix the problem. Less than 2 months later i had to take the car back for the same problems. I hate this plave and will never recommend then to anyone and cant wait til i can trade my car in

Had a problem with servicer. I'm a lyft driver and maven stopped using location for service. You are supposed to tell the person that before doing work not afterwards.

Jim Marshall and Kurt Asmus are great salesmen to deal with. Great customer service and easy to close a deal with.

Brought my car in for an oil change and inspection for a recall. I was told it would take an hour to complete both tasks. 2.5 hours later I see my car pulled up to the front, after waiting an additional half hour for someone to tell me my car was ready (had to give them a fair chance) I realized that wasn't going to happen and went and asked about it.

My car was in fact in need of the recall work, so I set an appointment for a few days later to get it taken care of. This time the total work would take 3 hours to complete so they offered a courtesy shuttle, which I accepted. Well, I saw the shuttle pull in about 40 minutes after I started waiting and no one ever notified me. I ended up arranging my own ride home.

A total of 6 hours wasted here in a week, my question for you reading this review is, do you really have that kind of time to waste? I know I don't.

They wouldn't take my trade in and if they did they wanted me to pay 2500 dollars and payment would 578 for a 2017 used car

What can I say?! If I were able to give no stars I would.
Let s start with their salesman. Most are rude and unmotivated to help you unless you have cash down and a A-1 credit. Anything to make their job easy. But the real problem is the service department. I ve own nothing but chevys and have dealt with my fair share of dealers and their service centers. Taylor Chevrolet has to be the thee absolute crappiest one yet! DO NOT GO HERE FOR SERVICE TO YOUR CAR!!

Great, friendly service every time I visit for my services. A++++++

I'm tiered of being treated like trash on the street. I feel that any issue or concern I have is of non importance to any one in the service department. I feel that my name has been labeled as a customer that no one takes serious or wants to be bothered with. I have done nothing to anyone and I'm being treated like I don't matter as a consumer. I feel this is wrong and I dislike this type of mistreatment.

Everyone was polite, knowledgeable, and all items in stock

Taylor Chevy has been apart of my entire family's car care for many years. I send my friends and family there whenever a car discussion is brought up. From our vary knowledgeable salesmen Ron Curtis, to our shop expert Joe Kroll and Kaylina. The help not only those three provide along with their whole team is second to none.

Went to Taylor Chevrolet to get oil change and discuss a letter I received in regards to the mechanical vacuum output decreasing on the brakes of my 2017 GMC truck ,they said they were behind on staff so I needed to reschedule in a little while so When I called to make the appointment they asked me if I wanted a shuttle back home and I said no I ll wait they said it could take a few hours so I said OK and scheduled the shuttle also , so on Dec 15th 2020
I was the first one there at 7 AM I could ve made arrangements to be picked up but they said a shuttle was not a problem. Two hours later the shuttle pulls up ,within the two hours they kept telling me he was on his way but never told me that the morning guy didn t show up so they had to call the afternoon guy in early , completely understandable things happen , if they would ve told me by 730 am what happened , my sister was more than willing to come and get me. Later that day I received a text saying if you have any questions or need anything feel free to text , then on Tuesday same day I took it in, I received this:
Hi Michele, this is Christi@Taylor Chevrolet. We are still waiting for a technician diagnosis.Thank you for your patience. I will update you if I hear anything- or will touch base tomorrow.
Last time I heard from them , then Wednesday at like 3:37 I text them and no response , Thursday no response. Friday Morning I call they tell me my truck has been sitting since the day I dropped it off in the parking lot and that there were still 5 more vehicles in front of me . I was not very happy they re not aware if I keep my vehicle in the garage in the winter and yet chose to just leave my vehicle sitting in a parking lot for four days still hadn t looked at it but led me to believe it would be looked at that day. I use to like Taylor Chevrolet but I will not be going back there I would ve much rather them tell me that it s going to be four or five days before they can look at my vehicle and I would have brought it back when they were ready versus them just leaving it in a parking lot just wish they would ve been straight up about the shuttle guy about when they were going to service my vehicle and stay in communication. I never heard from them after the initial day that I took it in. Very disappointed

My experience her was unlike any other due to the tremendous help of Alice Iskra. She made this process insanely easy. Was honest about everything and treated us with such kindness and generosity.

I have had my car there now in 2 months for the 5th time for the same problem. They say it is fixed and 3-6 days later same problem. Stay out of the service department. They will not take care of you. Its just a big joke. Just look at all the bad reviews.

Good service. Truck was taken in for oil change right at appointment time.