Tandy Corporation Review

Nice helpful staff, great selection. I'm all inspired to start new projects after my visit!

This store is big and I like you can get anything about leather.

I went there for advice on restoring a WWII rifle scabbard. They gave excellent advice! Thanks so much!

Worst customer service ever, this place in this location (Ft Worth) is not in the business of selling their products. We came on Sunday Jan. 12 2020 around 2ish p.m, No customers just the so called sales person who was sitting upfront and from the looks of it, she looked like she was painting her nails, not sure. She did not greet us, no eye contact when we came in. My husband goes up to her and tells her he is interested in getting into leather crafting but doesn't know where to start. He wants to make a radio holder for his work radio as he is a fireman and needs something to hold his device. The lady just points to where the tools are and leather and that' it. Goes back to painting her nails or who knows what. My husband walks around for 40 minutes and at no time does she offer assistance, not asking, "is there anything I can help you with?" Just sitting there. I mean if someone who was dishonest wanted to steal, they could, since she is not aware of her surroundings, hope they have cameras for thieves because she sux. Such a waste of a 45 min drive. My husband was hoping to begin this project today and was hoping to purchase some materials, but why waste our money on a place that isn't willing to sell their products or offer assistance. It's best to just watch YouTube videos and buy stuff from Amazon or a place that is willing to make a sale.

Beautiful store! Clean and very well lit. The displays are well placed and it is easy to see all products. If you love leather crafting this is a candy store for you! The staff were all very nice and knowledgeable. Pricing is reasonable and fair, and the selection is phenomenal. I am a beginner leather crafter and the store associate who helped me was so patient and kind and took the time to answer all of my questions, make suggestions, and even educate me on quite a few things. I told her what my project was, and what it was for, and she showed me exactly where everything i needed was. I would definitly recomend this store.

The 1 1/2 inch belt buckles arent 1 1/2 inches!?? Just wished Tandy would pay more attention to what they are selling!!! Now I have to figure out what to do with my belts!??

Its a shame that the flagship store is so lackluster. Very rarely do they offer any neat classes ive seen from other Tandy stores. This Saturday class was a holster and I called to reserve a spot and was told, "oh its been canceled", why even bother scheduling? This happens all the time! Staff is meh, not overly friendly for a place where people are spending hundreds of dollars. Save the trip and go to the watauga store!

I really love this store and the staff, the lady very friendly she help me a lot to find all the tools for my project, she explain me everything, the different kinds of leathers, and the best choices, I speak spanish so she was very patient with my bad English, there was a women too and she also help me to find another tools, she went out of her way to help and even try to speak Spanish for me

Nice place to shop for just anout ant thing for leather. Leather. Tools. Supplies.

Very nice place to get leather and manufacturing tools to work with it

First there is the aroma of tanned leather as you walk in the door. Then the staff is friendly and knowledgeable about all the products that they sell. They have classes to learn techniques and just overall there is a general air of "we want you here".

Went in not knowing much about leather working and explained to cat/Kat (unsure how she spells it) what I was needing and she quickly showed me what would be best options. She did this quickly and answered all of my questions and made me feel welcome as a newcomer to the leatherworking world! I'll be coming back for any leather needs!

I've been using Tandy for quite some time and all of a sudden their top quality leather (European single bend) has gone quite low quality-wise to the point where my local store said "Can I send you our best Oak piece instead? All our European single bends are kind of... not great. I don't know what's going on with quality control at the warehouse..."

Tried contacting head office twice about this issue as my company needs high quality leather for the products we make and so far no response to my messages.

Why have an Elite card when I can't even get the product I need or get any response as to why?

I'd probably give more stars if Tandy bothered to message me back.

Very clean and very cordial staff! Only problem are the prices as they are a tad steep!!

The museum, located in the Tandy Leather headquarters in Fort Worth, Texas, contains an amazing collection from the late Al Stohlman, American leather crafter and artist. If visiting the Dallas-Fort Worth area, it is definitely worth visiting the Al Stohlman collection.

Excellent establishment. Employees are very knowledgeable and helpful. They have all the tools and hardware I have ever needed.

Best place to buy leather to customize your cars interior

Overpriced goods from China. You have to have a paid membership to get the "real" price for their products. Lots of other shops out there offering products at fair prices for better quality.

I always enjoy going to Tandy even though it's a 3 hour drive for me. Staff is always courteous and helpful

I run across some good manager specials if I'm looking for some practise leather. The grade they mostly carry is not what I look for but out it's a great place to learn something new and the staff are awesome. Always ready to answer a question.

I love Tandy Leather Factory. I'm only limited by imagination and funds.

i feel at home.At Tandys Good people there. They make you feel at home.Very helpful and patient.

I never write reviews, but Tandy has some the best customer service so I felt I should say something about it. My latest experience in particular inspired me to write this review. I was passing through Fort Worth and needed some supplies so I decided to check out store 4. Very nice store btw. The employee that helped me find what I needed was an absolute delight! I believe her name was Kat. It's so refreshing to be helped by someone who actually practices the craft and can talk shop with a light sense of humor. From the time I set foot in the store to the time she completed my transaction...A++++ experience. Thank you Tandy for always hiring such knowledgeable and helpful staff!

Beautiful leather and craft kits collection. Very reasonable prices and friendly polite staff. Nice!

Awesome people very helpful quick service amazing show room

Good luck getting assistance if you need it. No one greets you when you enter, unlike other stores I've visited. And never mind if your item rings up the wrong price! You'll only be told there is no manager to assist you, (go figure), furthermore, you'll be told that you can take it or leave it & you can put the item back. Thanks, I'll gladly continue to drive much further from my house the the friendly location on Denton Hwy in Keller!

A couple of indestructable backpacks and a pouch for my Gerber that has lasted and lasted and out lasted three of the nylon pouches.
And I made them.

Looks like 28 of these reviews are fake. Paid Google reviews nice.... How about you pay the bonus due employees instead of thinking of ways to keep it and give yourself larger salaries. Free cars for Abel, Ted the only 2 Regional Managers and all the DM's only so you could put a GPS device in them to track their every move? How much time a day do you spend watching that?
Shannon Greene CEO $509,000 a year for a bean counter
Mark Angus President $499,000 a year for a President that is NOT in charge of store operations?! The current CFO is in charge of store operations, what a joke!
If I was an hourly employee at Tandy right now I would be unionizing.
This is great entertainment! Keep it up! I hope you micromanage everything to death.

A very pleasant business with knowledgeable representatives who are willing to share their expertise.

This was my first trip to the new store and will definitely "Not" be my last! Always quality products but the customer service was "OUTSTANDING". The employees were courteous and very knowledgeable of the products the sell! Worth every minute of my time!!! Thank you Tandy Leather!

Pretty cool place and love that you can buy remenents.

Omfg this place is huge... like ten time bigger than any other Tandy I have been to. The people were friendly and helpful, the leather was beautiful as always and we walked out wanting more.

Absolutely best selection for your leather needs! I love this shop!!!

Love the LEATHER smell!!! Took my Mother and we had a great time. We went to purchase one thing and then ended up loosing ourselves in leather. All of the associate's were well versed in their craftsmanship of leather, very helpful, easy place to spend $500.00. Never fear they have a MILITARY DISCOUNT that you can take advantage of if it applies to you. If you go on Wednesday and wear a red shirt you get $5.00 off your purchase. So much to see, too little time to see it all! We were there so long we had to go get lunch!

I always have a great time at Tandy. The smell of the leather is just awesome and the help from the pretty girl who assisted me was absolutely 5 star.
I don't buy enough there to justify a gold card but the price difference is not that significant that it matters.

Any size and style of leather you could ever need. Tools of every sort.

Great place to get your leather. Great selection and good price

I would like to start this by saying that I am a beginner at tooling leather. I have watched several YouTube videos, but it is not the same and actually working with leather. I had also spoken with several people in my local area, which is Waxahachie Texas. I was told that Tandy Leather would be an excellent place to get some guidance.

I was very disappointed today with the customer service at Fort Worth's Tandy Leather store #4. When I arrived, around 2:30 pm, the lady that was behind the counter did not greet or acknowledge me or either one of my family members. It was not until I was standing at the counter waiting for her to knowledge me that she did, apparently she was busy painting something, as to what it was I don't know. Also, my wife and son and I were the only customers in the store at the time when I arrived. I informed her that I was new to working with leather and never have done so before . I then informed her of a project that I had in mind and was looking for some guidance as how to proceed. She merely pointed out some leathers that would be good for the project, then pointed out the wall opposite of where the leather was that all the buckles, rivits, snaps and tools that I would need are over there. I wandered the store for approximately 30 or 40 minutes. Finally I just thought what's the point. If the store is not wanting to offer me guidance or help why should I spend my hard-earned money here.

You would think after I informed her that I did not have any firsthand knowledge of working with leather, that she would have offered more guidance. No, she merely went back to doing what ever she was doing before. I would like to think that this is not how Tandy Leather stores normally operate, but my very first experience with Tandy Leather was not a favorable one.

I would also like to add, that after about 15 or 20 minutes of being in the store one other customer did arrive, but left fairly quickly after arriving.

My home away from home. Great prices and still haven't come across something they didn't have. Employees are helpful with all your leather needs.

The smell of fresh leather when you walk in is refreshing. The staff are always courteous and helpful.

Awesome selection and helpful employees. There's usually a pretty good sale going on something you can use for a project.

Great place to purchase leather! They have everything for you to make your own leather shoes, buckles and many more things.

Everything under one roof and the knowledge to answer my questions.

First time in this store. I stayed there for hours. Loved shopping at this store. Great selection

outstanding service and selection !!!
ALL the employees there were exceptional, helpful, and very kind.

First time at this store. Surprised to see Dennis from Austin store . Very nice, just trying to get back into leathercraft. Started back in 1961.

Very good customer service, nice variety of leather and tools for all your craft needs. Thank you

Best place to find bare leather and all the accessories you need to make you own leather creations

I have been buying leather supplies from Tandy since 1989 and today I will no longer be a custom. Drove 2 hours one way to get some thing because they can never get my online order correct and would not let me use their restroom. Along with the Drastic drop in customer service and quality of supplies. I am done.

The staff was extremely helpful. Stop by if your ever in the area if nothing else but for the smell.

Great building and great products however very few people seem to work the retail area.

Good store, high prices. Hard to find such a selecton anywhere else. Very helpful staff if you have any questions.