I would like to start this by saying that I am a b...

I would like to start this by saying that I am a beginner at tooling leather. I have watched several YouTube videos, but it is not the same and actually working with leather. I had also spoken with several people in my local area, which is Waxahachie Texas. I was told that Tandy Leather would be an excellent place to get some guidance.

I was very disappointed today with the customer service at Fort Worth's Tandy Leather store #4. When I arrived, around 2:30 pm, the lady that was behind the counter did not greet or acknowledge me or either one of my family members. It was not until I was standing at the counter waiting for her to knowledge me that she did, apparently she was busy painting something, as to what it was I don't know. Also, my wife and son and I were the only customers in the store at the time when I arrived. I informed her that I was new to working with leather and never have done so before . I then informed her of a project that I had in mind and was looking for some guidance as how to proceed. She merely pointed out some leathers that would be good for the project, then pointed out the wall opposite of where the leather was that all the buckles, rivits, snaps and tools that I would need are over there. I wandered the store for approximately 30 or 40 minutes. Finally I just thought what's the point. If the store is not wanting to offer me guidance or help why should I spend my hard-earned money here.

You would think after I informed her that I did not have any firsthand knowledge of working with leather, that she would have offered more guidance. No, she merely went back to doing what ever she was doing before. I would like to think that this is not how Tandy Leather stores normally operate, but my very first experience with Tandy Leather was not a favorable one.

I would also like to add, that after about 15 or 20 minutes of being in the store one other customer did arrive, but left fairly quickly after arriving.