Sun Motor Cars, Inc. Reviews

Awesome dealership with excellent service! Thank you!

Called last week to schedule my car for recalls. The girl on the phone took my VIN number and said she would call me back. Never heard from her.
Called Lancaster Mercedes and the guy took my VIN on the phone and had me scheduled in less than 2 minutes.

IT's where I bought my Mercedes! Great people and amenities!

Purchase a brand new GLE 300d from Scot Jones. This is the third vehicle that I purchased from him and I was very please with the total process. I would highly recommend Sun Motors to anyone looking for a Mercedes-Benz. Everything about the dealership is first class.

My husband and I had a great experience purchasing our new vehicle from Brian and the team yesterday. We sincerely appreciated their kindness, helpfulness, and transparency. Not only was this experience not painful (like car buying always seems to be), it was surprisingly pleasant. We never felt pressured or taken advantage of, which has been our previous experience with other dealerships. We are not from the area, but I would be happy to make the drive to purchase from them again in the future.

Not sure what car yet but had a very positive experience with both the manager Andrew Wierzbicki and sales person Devon Wislocky. If I decide on a Mercedes I am definitely giving them my business!

Great dealership. I highly recommend anyone looking for a new or used Mercedes to visit this dealer.

I have taken my cars to Sun Motors for service since 2007, including my mom's Mercedes and my BMW. The service advisors and everyone involved (drivers, cashiers, sales department) have always made me feel like a member of their family. These guys have spoiled me...I went to the VW dealership a few months ago to service my son's Jetta and it was such a disappointing experience compared to Sun Motors that I now take his Jetta to Sun Motors for service. I normally don't bother reviewing businesses, but I just had to share my positive experiences about Sun Motors!!

I bought a 2003 car here in 2005 and have had it serviced here for the last nine years. Never had a bad experience. It s expensive but you get what you pay for. They treat you like royalty and the service is quick and efficient.

Outstanding Customer Service. Was recently rear-ended in my 2016 GLA and the entire team at Sun took AMAZING care of me. They made an unfortunate event far less painful and went the extra mile several times over. Extra accolades go to Rowan, Larry, Jim, and Melissa. Thank you all so much - we won't forget this!

I went to several dealers, including other manufacturers, but by far this was my best car buying experience in a long time. I contacted them online (on a Sunday, after hours) about a couple certified Mercedes I was interested in and received a response within minutes. I was assigned Rowan Dickerson to set up a test drive. Rowan called me, we set up what cars I was interested in a date/time to test drive a couple. When I arrived the cars were ready for me to drive and Rowan searched his inventory to find us exactly what we were looking for. Rowan was very thorough with everything and actually knew what he was selling, which was refreshing since 99.9% of the time I feel like I know more about the car than the "salesperson". We made a pretty straight forward deal and they got me an excellent rate on financing along with a fantastic warranty. The dealership is what you expect. Its new, nice, clean, has a kids area, etc. 5 stars all around for this place, they earned a returning customer for sure!
Great job Rowan and the rest of the team!

Sun Motor Cars will provide an excellent experience at their MERCEDES BENZ, BMW, AUDI, AND PORSCHE dealerships. The company is family owned and operated. As an employee of the dealership, I can tell you that you will have a truly exceptional car purchase experience. We pride ourselves on excellent customer service during the sale and after the sale. As one client stated "The service was outstanding. We were truly impressed with the whole experience and it exceeded my expectations". This is the kind of car buying experience that we provide to our clients. It's "The Best or Nothing"...at our Mercedes Benz dealership.

Spectacular customer service and fabulous work from the body shop!

They worked us in on short notice while we were traveling on a tight schedule. Diagnosed and fixed problem in less than 1 and 1/2 hours. Brian was excellent to work with. We couldn't have asked for anything more!

Rarely have I received such great customer service. I had an issue with the check engine light on my new van and the team at Sun Motors was able to service it on very short notice. It was an overall great experience.

I pick up cars at Sun Motors for an auto auction. I find all their dealerships and service advisors to be very friendly and helpful

Nice people, clean showroom/waiting room and estimated time was spot on.

Easy to deal with. Great customer service. Great vending machines.

Do not trust the diagnostics or reviews at Sun Motors. You will be treated very well by everyone there. However, a non-routine problem developed with one of our vehicles and they threw parts at it in a way that was fast and efficient but way over what was actually required. To give just one example, I needed a repair on a Sprinter van that Sun Motors estimated at $2,400, and I was warned that it could be double that depending on how it went. When I asked the service rep at Sun Motors to keep the parts the mechanic said had to be replaced and return them to me, I was told to take my vehicle elsewhere, which I was glad to do by this point. I moved the vehicle to the Mercedes-Benz dealer in Hagerstown and had it properly diagnosed and researched for a permanent fix of $850. We had trusted Sun Motors over the years as repeat customers and would have gotten burned for it had I not been extra vigilant.

Awesome experience. Please ask for Dan Comune. You'll be so glad you did. Great salesman. Thanks Dan

The best shop for my sprinter. Even have fair prices and they never try to upsell me.

My first luxury car buying experience was awesome! Thanks to Perry Garisto for his attention to detail and answering all my questions. Sun Motor Mercedes sets itself apart from a lot of other dealers in the sense of their no pressure selling approach.

This has been a great experience and the staff are just friendly and very helpful.

I took my GL450 here for an appointment same day service. Once I entered I was completely ignored by the service person I was meeting. He had myself and my one year old standing at his desk while he finished eating crackers. (Rude!) Once my truck was diagnosed he came back with $7,200 estimate with services that weren t needed but tried to force them on me. After going over the items on the estimate the representative walks back over to his desk and talks about my estimate and situation with all the men there. They looked like high school girls. I ended up getting an intake fixed after waiting over 5 hours the car wasn t ready. I had to order a rental car to get home in. This was near closing time as I just got off the phone with the rental company when the service rep walks up and basically tells me we re closing so you re going to need to go is your ride almost here. I took my truck to another Mercedes dealer to get my work done. I paid for another diagnostic test and the services needed and walked out with a $2,200 bill! I would not recommend this service department to my worst nightmare!

They took care of out of state registration delay issue . Everything is cool
Thank you

Great experience. Doesn't matter your budget, new or used cars, the sales team treats you with respect. This is the best buying experience that I have ever had.

They underestimated the wait time first day of their job

Excellent dealership! We drove 300 miles to purchase a GLC which was posted online. Adam contacted us right away with answers to our questions. Dan provided wonderful service in seeing that everything was taken care of before arriving there. Upon arrival, we were greeted by Devin who provided us with a warm welcome, made sure everything went as smooth as possible and the suv was just as represented. Truly a courteous, knowledgeable, and friendly staff! No worries, highly recommend and if the opportunity presents itself we will be back!

I spent two years searching for the right car before diving in this month. I worked with five dealers in three states. What ultimately led to a purchase was the exceptional communication of Adam Mann who took the time to learn what I was seeking and intuitively strike the right communication balance. I ultimately purchased a great car at an exceptional price without a test drive or personally seeing the vehicle because of great full team (Brian, Dennis) communication worthy of my trust. This place appears to be the gold standard of how it should be done.

The worst place i ever been to in my lifeeeeeeeeeeeeeeee stay awayyyyyyyyyyyy i had a simple accident from behind they disassembled my whole rear car even my damn muffler looking for more ways to drain the insurance the worsttttttttttt i picked up my car they shoved all the parts in my truck and put my car outside and shut the doors lucky im not a violent guy!

I drove from Philadelphia to buy a car from Sun Motors. Great people great service. Will have my car serviced by them. Very satisfied.

Let me start off by saying that the owner of this dealership is a great guy and down to earth. In the beginning of our lease he went well beyond what he should have and took care of us after our initial salesman fell short. When it comes to the service department they are definitely a five on some days.
The only downside that I see with the service department is that they have poor communication skills. Try to coordinate a repair and constantly get a voicemail. The poor design of Mercedes has made it where the car has seen the shop more than it should. The next day after leasing our car it was in the shop, NEXT DAY! The reason that I am giving the dealership the rating I am is because of the sales team. I ask for upfront pricing when it becomes available and wanted to be within a certain price point and was told that should not be a problem. Only to come find out that we are over $100 difference between where I wanted to be and where they're saying they can be. I will look for another Mercedes dealership that can achieve my price point. I will leave a review of them once the vehicle is purchased.

I purchased a new Mercedes 300E from owner Klair Sunderland back in the 80's and had a wonderful experience with him and the whole staff. Fast forward to Sept 2016 and now I find myself back purchasing an Audi S5 Cabriolet. Now that the leadership has been turned over to Klair's son Dan, I still feel the same (maybe even better which I didn't think would be possible) family pride of ownership when I came in and was warmly met by my "Audi Brand Specialist" Ben Catlin. Through the whole buying process, it was enjoyable. I would like to also say that the used auto manager Dominic was a joy to interact with. Since I also looked at a BMW (from Sun and another dealer), I would add that the conversations I had with Lynn and Peter at Sun BMW demonstrated superb product knowledge. When I told Peter I was leaning towards the Audi he expressed delight, reaffirmed my decision and showed no concern he would be "losing" a sale. In fact he was happy that I chose to stay with the Sun family even though I didnt buy the bimmer. I sense everyone employed at Sun genuinely feels they are treated with family love, and I admit I also feel that love. Finally a special shout-out to the owner Dan. Through out the month of September Sun Motors donated $100 for every car sold to Bethesda Mission s Community Center! Thanks so much Dan and great work demonstrated by your staff. I am proud to be part of that number and your family!

Great Out of State Buying Experience - We recently purchased a Sun Motors CPO vehicle and had the car shipped to Georgia. We are extremely happy with the provided service and the agreed upon, fair and reasonable price. Adam Mann and Thomas Horvath were very helpful with the out-of-state buying nuances and took care of the paperwork for us. I highly recommend anyone interested in purchasing a Mercedes to check out their inventory and connect with either Adam or Thomas, as they will go out of their way to provide the highest level of service.

Great Experience! Purchased a S-Class and the sales person, Adam Kell, was very knowledgeable of the car. Had a wonderful personality! Our service Adviser is David Foore and again very nice and informative. Looking for a Mercedes? Look no further...Sun Motors is the place.