Let me start off by saying that the owner of this ...

Let me start off by saying that the owner of this dealership is a great guy and down to earth. In the beginning of our lease he went well beyond what he should have and took care of us after our initial salesman fell short. When it comes to the service department they are definitely a five on some days.
The only downside that I see with the service department is that they have poor communication skills. Try to coordinate a repair and constantly get a voicemail. The poor design of Mercedes has made it where the car has seen the shop more than it should. The next day after leasing our car it was in the shop, NEXT DAY! The reason that I am giving the dealership the rating I am is because of the sales team. I ask for upfront pricing when it becomes available and wanted to be within a certain price point and was told that should not be a problem. Only to come find out that we are over $100 difference between where I wanted to be and where they're saying they can be. I will look for another Mercedes dealership that can achieve my price point. I will leave a review of them once the vehicle is purchased.