SUGAR BLISS CAKE BOUTIQUE Review

Best peanut butter frosting I have ever had. And I design food tours for Chicago, so I've had a few peanut butter frostings. Their chocolate cupcakes are lighter and melt in your mouth. Plus they have bite size cupcakes for a quick fix.

I have been going to this location since 2009. At the time there wasn t much competition except Toni around the corner which is mow close and Sarah Candies and deserts shop in Macy s - also now closed. The service was always good and at one point in 2009 or 2010 I had the opportunity to meet the owner of this franchise. She was very pleasant and spoke to me in great detail about her product. So anytime I got the chance to shop in the Downtown area, this was my good to because the service was good, the employees were always very friendly and the cupcakes are fresh and tasted pretty good. My favorite was alway the black and white, peanut butter icing with devils food cake, yellow cake with white icing and dark chocolate icing with devil food cake. The cake portion was always fresh and moist - the icing can be a little sweet but not as much as other cupcakes franchises. My problem is the way they are boxed because I ride public transportation and live at a distance. The boxes are not sturdy enough and the cupcakes tend to shift which leaves the icing everywhere around the box. This why I gave this place a three star because I visited the location today and the cashier seemed cold and distanced; particularly after mentioning the box issue. The last thing I want to DO is spend $17.66 and get home only to see my Cupcakes have fallen apart. So her response was almost like she could careless about my concerns and my prior problems with the box/crumbling falling cupcakes situation. Three stars for past visits but minus the two because the cashier just repeated BAD behaviors by other pasts associates that have been reported earlier by other commenters on this board. APPRECIATE YOUR FORWARD BUT MY CUPCAKES WERE NEVER SWUNG HARD OR TILTED ON PURPOSES SO I WILL NOT BE GOING BACK TO YOUR ESTABLISHMENT AND THANK YOU!! DON T CARE IF ITS INDEPENDENTLY OWNED OR FRANCHISED THAT WASN T THE ISSUE AND CUSTOMER SHOULD NEVER BE SUBJECTED TO BULLYING FORWARDS!!
Just took a picture and hopefully it will be posted of the SLOP that was MY $17.67 CUPCAKES! Thanks for your REBUTTAL but NEXT time TRY AGAIN!

I'm a cupcake fanatic / fitness freak from LA... and I always stop by Sugar Bliss whenever I'm in Chicago. Amazing!

Not the most decadent cupcakes, but the minis were a hit. Sugar Bliss has really creative flavors and folks love the petal formation of the icing.

The seasonal Apple Pie was my favorite.

WOULD NOT RECOMMEND.

i received these cupcakes for valentine s day yesterday and while they looked adorable, they tasted horrible. every cake i had (i sampled all of them) was overcooked, dry, and even tasted a little stale as if they d been sitting out for a while before being sold. immediately upon picking the cupcake up, you could feel that it was too dense and see that it was the wrong texture stiff and crusted at the top from being in the oven too long. none of the cupcakes achieved the most basic moist, fluffy texture that i would expect from a place that specializes in cupcakes...the frosting was nothing to rave about either. most were fine, but the cream cheese on the red velvet was was just off and i couldn t take more than my initial bite. i m not sure if the staff was just overwhelmed by valentine s orders or if this is the norm, but i was truly disappointed by the quality of the cupcakes. either way, this experience was bad enough that i likely won t go back to find out.

I ordered a cupcake. That one cupcake alone was $4.41 and it's like the size of a medium cupcake at Jewel Osco. It also tasted pretty average, it wasn't horrible, but it was just okay. It also wasn't very sweet. Sugar Bliss looks really cool and I really wanted to like it. I don't recommend this place. :(

I love supporting this wonderful women owned business! Great cupcakes!

Large selection of sweet and tasty cupcakes. Chocolate and pumpkin cakes are very good. Worth mention that the place is usually not crowded, despite the central location. Staff is friendly and helpful.

I started going here during law school and LOVED IT. The cupcakes were and are amazing and they offer frosting shots! The macaroons used to be amazing but now they are always way too gummy, which is a disappointing. But the ladies working here are super sweet and it's a must visit if you have a sweet tooth like me!

The Chocolate Caramel Is 1 of my favorite cupcakes. They have frosting shots all day for a $1.00. The customer service is great. They make you want to come back again with your friends an family

Extremely rude service on Friday afternoon; one lady explained why there wasn't enough variety while the other lady did not even acknowledge us/greet us, told us at one point that we did not have to buy their product. When I bought a big cupcake for my daughter, she mumbled something incomprehensible about the money I spent there and when I asked her to repeat herself, she walked away from me. I even told her that her behavior was going to give her establishment a bad review, to which she replied, "go right ahead".
I intended to spend loads here but was thoroughly disappointed with the service.

I hope the owner takes notice of their service.

The cupcake trend may be on the downward fall, but I still don't hesitate to stop in Sugar Bliss if I'm near Wabash to see what new flavors they've worked up. The menu changes pretty regularly, and if you stop late it is largely dependent on what happens to be left, but these frosting-heavy cupcakes tend to be tasty, albeit a bit expensive.

if i could give no star i would. cupcakes are trendy yet old. flavorless. let me not mention the poor customer service. who ever owns this place needs to reevaluate their sanitation. Lacks flavor, service and sanitation. im not sure if an Asian owner owns this but poor hygiene should not be brought into the shop regardless of she is the owner or employee. please dont waste your time going here. I do not need dog hair in my cupcake or around it . yuck !!!! overall hated this place

Really nothing but enjoyable experiences here, I'll be back. This place has a great feel to it. Feels similar to a restaurant in New York I loved.

This place is great and delicious but a bit pricey.

Went here cos they have a deal on their mini cupcakes- 12 for 15. I was kind of disappointed with the minis, they were the right amount of dense, but they were certainly not moist. We were told not to refrigerate them and we didnt, so am not sure what went wrong, or if they just came like that.

The frosting was good though, creative and Delicious, 2 thumbs up. They also have a chocolate chip in the middle of the frosting :)

The space itself is small, but they serve tea, coffee and milk to go with your cupcake. Didnt really like the chairs, they were not super comfy... more like eat your cupcake and leave.

Really good experience. I ended up in the wrong location after same day ordering and they coordinated to ensure I go to the right location. My order was ready ahead of time and my team loved the cupcakes.

Sugar Bliss cupcakes are my favorite in the city! They have a variety of flavors but my favorites are their Christmas seasonal flavors, such as Gingerbread and Peppermint. The cake is delicious and light and they don't use an excessive amount of frosting. They also have a miniature size, which is perfect if you want the taste of a cupcake but don't want the traditional size.The price is definitely affordable and they're also great to order for events!

It was ok I went today one of my cookies were great but the other one tasted old and stale. The price is a bit too high.

Gourmet Cupcakes, cake pops, macaroons, and in the summer time, handmade popsicles!

What sets Sugar Bliss apart is their daily flavors, and specialty flavors each week. My favorite is the mint chocolate cupcake (during St. Patricks day and Christmas)

The price is pretty high for the menu. They have a decent vanilla milk chocolate cupcake but the cake can be quite dry.
I would also steer clear of the s mores brownies. The marshmallow ganash is always a cold taffy like substance that peels off easily in one marshmallow sheet. The brownie/cookie bottom is also lack luster.

Melt in your mouth cupcakes! Whether you want the full sweet experience or just a quick pick me up taste, stop at Sugar Bliss! The cupcakes are moist, flavorful, and cheap!! So worth it!

Great cupcakes, loads of variety, and it's rarely busy.

Great place to pick up treats in a hurry. Friendly staff ready to make suggestions and talk about their creations.

The best cupcakes and cake pops in the city. Hands down

Cool location to meet with coworkers. Certainly worth a return trip.

I only go here for their pumpkin spice cupcakes which are seasonal and pretty popular of course.

Went here for Macaroons for curbside pick up, they had very bad attitudes. Instead of receiving what I ordered I was giving cupcakes and bad part is they were not willing to fix it. First and last time for me it s a NO. On top of that cupcakes were old and hard.

For 2 dozen cupcakes and cake pops .... Cost me $88.09 (WITHOUT TIP)

Ridiculous!

The macaroons don't explode and fall apart when you bite into them, and the people working there are so friendly!

I still enjoyed the Chocolate Cake items and Bakery items. It s processing also fast and simple. Actually the Chocolate cakes are very attractive and its decoration also simple. I would be eating the salted Chocolate cake every day. My Family members and friends also like different types of chocolate cakes such as full chocolate creamy with dry fruits and nuts. I surprise to arrange the Chocolate Cake for my Friend Birthday at most recent year. She s really surprised and loved very much enjoyed with this cake.

The banana pudding was amazing!

The cupcakes were "OK." I had the red velvet, vanilla, chocolate, and lemon. I'll go back at some point and try the pies and bars.

Must read the parking signs up the street. Very busy corner during the day. Server was helpful. Other than that, it was just OK.

I'll add to this after my next visit.

I m in love with the delicate piped flowers that Sugar Bliss frosts onto each cupcake, but what keeps me coming back is the kindness I ve experienced every time I step into the bakery.
I highly recommend trying a ginger cookie or using the macaroons as a gift.

I popped in just before closing time (20-25 minutes before) and the staff made me feel uncomfortable. I had narrowed down my choice between two items before I even came in. The two workers just starred at me...they didn't even say hello. I made my decision and went out on the street to eat my cupcake, because it was obvious they didn't want me in there.

I got the almond cake with milk chocolate icing. The icing was fluffy and tasty, wi th just the right amount of crushed almonds, but the cake was very dry.

Pretty to look at but the cupcakes I had were dry. I tried the red velvet and creamsicle

The place is beautiful and the attendants are very nice. I ordered a crepe that turned out to be old and with an off texture, as well as a snicker doodle cookie, which was bland at the most. It s a shame that the products don t match the ambiance and attention.

Great little doughnut shop with great treats of other variation, really nice employees

They had an amazing gluten free cupcake! The frosting was delicious and the cupcake was scrumptious! Perfect pick me up to an over all uneventful day!

I dont know who gave this place a 4, 3, 2 or that nasty 1 star review. They must be crazy l, this place is AMAZING and for a great price in the expensive city here. I got a Caramel Iced Mocha and a Chicago and Morning Glory Breakfast Crepes and they were very well worth the stop in to grab for Breakfast.

This bakery will leave you wanting to leave with more stuff than what you originally thought you were coming in to order. Absolutely great place to come in and order desserts for yourself or family and friends.

The banana bread pudding is what I had my first time coming in and it was very good. Quality is top notch and will be back.

Without a doubt the best cupcake in Chicago. So moist and the frosting is delicious.

The I had a red velvet cupcake and a bite of my friend's cranberry breakfast cupcake, both were on the dry side. I can't say there was anything extraordinary about either one. The frosting was fine, but they should come up with a more creative way of putting it on or in the cupcakes without just glopping it on the top. The cake part seemed like it'd been sitting out a while. We got them before 9AM. Costly for the product quality.

WOW, the best cupcakes we've had in a while. We've been to NY, Seattle, PR... looking for good quality cupcakes! So far Sugar Bliss is the best... image it's so good they had to start selling their frosting shots as well!

Kind-off expensive. But the cupcakes have a great taste!

Stopped In For A Vanilla Cupcake The Worst Cupcake Ive Ever Had In Chicago. Tasted Old And Dry Bad Customer Service Staff Is On Their Phone Not Worth The Price Or Your Time. McDonald's Apple Pie Has A Better Taste. Very Dissapointed.

This place is so cute.Cute little treats. They sell cake pops, cupcakes etc.in a bunch of flavors. Didn't get to try them but will next time. I did try two macarons in vanilla and mint chocolate chip. They were amazing. And I also got a coffee ice pop. Tastes homemade which was really good. Definitely coming back.

My office loves their mini cupcakes for birthdays. :)

I won't rant like a 4-year-old, but let me just say-- the manager at this bakery is one of the rudest people on that entire block-- and I have encountered many individuals between Randolph and Washington :) I had a simple question about delivery, so one of the front cashier girls (also not very friendly) went back to get her dragon of a manager to come and chew me out in the front of the store. Here was my situation, to give you clarity:

I wanted to do a surprise delivery for a business just the next building over. Spitting distance, if you will. I placed my order and the cashier told me, "Oh. Well there is a $17 delivery charge." I was calm as a cucumber, saying "Oh well-- then, if that fee can't be taken off, then I won't confirm the order. That's just too much money for a delivery that is literally right next door". Both girls in the front seemed to agree with me, so to make sure, one of the girls went to get the manager and ask. The manager came out, NO SMILE, and said "There is a $17 delivery fee. That is how much it is. I don't send my girls on deliveries. So, no. We won't hand-deliver for you." And went straight back into the back. Not my idea of awesome customer service... Haha.

So... BOTTOM LINE: Their stuff isn't cheap, the manager is rude, and there are countless other places to go within a 2-block radius if you have a sweet tooth. But if you don't mind the types of issues that I listed above, by all means-- have at it!

(I have had their cupcakes before. I wouldn't say they are THAT great-- but they're not stale, like some other reviews are saying).

I love cupcakes especially the one from sugar bliss cake boutique.

Great cupcakes! A great local success story! Support a local business and get your sugar fix!

Pretty disappointed... the red velvet cupcake was dry and tasted like a box mix. Cream cheese frosting was good though.

Awesome variety of cupcakes. They have regular size and mini. Mix and match, and they have few gluten free options.

The cakes are consistently good at Sugar Bliss Cake Boutique and a great place to go with friends and have a good time eating great stuff.There is a variety of items to pick. The desserts is always tasty and satisfy us. Nice interior too .!!!!!!!!!!!!!!!!

Zero stars. Very dry cupcakes. Yuck! $50 bucks wasted on a few small cupcakes the size of my thumb!

Nice Sugar Bliss Cake Boutique for small bites and coffee. Had couple pastries ($2.50 ea)with match latte ($4.50 ish).

Lovely cupcakes with a detailed presentation down to the carrying box. Worth every penny.

Overall a good place. I usually get the chocolate cupcakes here and my sister gets the red velvet. The cakes are usually moist and flavorful. However the icing is overtly sweet for me. I do like the different flavors they roll out every month.

Ambience 4, Price 4, Service 5, Food/taste 4. Overall 4.

This cupcake place is a waste of time! I have been twice trying to give it another chance.Not only was both my order wrong, the staff was rude and the cupcakes were hard and not what I ordered. The store itself was unkept and gloves were not changed. I heard great things about both shops and I had horrible experience at both! Staff was completely unprofessional. They were too busy on their phones and bashing the owner to help my assistant or myself! It s completely over priced and not worth your time and money!

I came in this morning for a couple of cupcakes for my co worker s birthday. The shop was very cute and simple. I like simple. They price points are great.
I ordered a Gluten free black and white chocolate cupcake and a Chocolate milk chocolate cupcake and the design was cute and was what seemed to be the signature floral design. The taste was amazing ! Baked well, cupcake flavor was just right and the frosting wasn t too sweet.
The woman was nice and prompt when preping the birthday cupcake. Very nice experience!

Service was great and friendly. It s a bit of a strange criticism when you shop at a place with this name but I did find there was a bit too much sugar on the cookies!

Sugar Bliss is my favorite cupcake place in Chicago. Every cupcake I've had there has been so good! Their frosting is rich but not too heavy or over powering. I would recomend this to anyone who is craving something sweet and delicious!

Purchased mini cupcakes today that were dry and hard. When I contacted the store I was told that they were baked fresh and I should let them come to room temp. They were purchased at 8am and the 1st cupcake was eaten at noon. Usually this place rocks but I believe that they were left overs from yesterday. The only cupcakes that were dry were their regulars. The daily specials were fine. When I contacted the store I was advised that they were baked fresh this morning and that a daily special that is not normally available was baked off special this morning but the frosting was hard which is not normal.

This is an amazing place with an amazing product and brand. The best part is the people serving are so happy and friendly. Try their OMG cookie. It is so well textured, moist and has a very exciting list of ingredients. By far the best cookie I have had in Chicago.

Yelp had them open on Sundays Noon-6pm. Wish I would have checked Google Maps first.

Weather you are looking for 1 cupcake on the go or a dozen to bring to a party, Sugar Bliss is your spot. The cupcakes are an average size and a fair price at $3.50 per cupcake. #30daychallenge #chicago

I got an assortment of items for an office meeting. Everyone loved the cake pops. But I found the cupcakes to be dry, after only about 30 minutes traveling to the meeting.

First time going there, I spent almost thirty dollars to get home and find that my cupcakes are hard and nasty. I was so disappointed. They had this taste that was horrible.

I truly love this place, just the right size for a sweet treat. A small cupcake is the price of a cake at Jewels but its a treat place.

It s unfortunate that the prices didn t decrease when the size of cupcakes did.

First time here, I came early and ordered two cupcakes, both vanilla, one with vanilla frosting, the other with chocolate frosting, both cupcakes seemed to be old, they were stale and dry. The frosting was hard and stiff, The service was okay, but I would not return here again, as I have been to several bakeries, in the downtown area, this one was not good!

Sugar Bliss is the best cupcake place in the city in my opinion. I especially love that they offer mini cupcakes regularly which is great and unlike no other cupcake place. Those minis are perfect bite sized and the quality is really good. They also customize them to events like a St Pattys day cupcake etc. Very nice people working there too!

The place is adorable on the inside. The staff was polite and warm but the quality of the product was lacking. I got the red velvet cupcake and was really disappointed. While the frosting was delicious the cake itself was hard and tasteless. Hopefully that was a bad batch bc I ve made better.

The cupcakes at sugar bliss are always great. The seasonal cupcakes are always a treat, especially the cotton candy and Jameson and chocolate cupcakes. I would always reccommend this cupcake shop to anyone. It's a top stop on cupcake tours!

My boss used to bring these to work. He shared, unwillingly. They were the best days! These cupcakes are so good and worth the $ (and calories).