sabrina brown

Review of SUGAR BLISS CAKE BOUTIQUE

I have been going to this location since 2009. At ...

I have been going to this location since 2009. At the time there wasn t much competition except Toni around the corner which is mow close and Sarah Candies and deserts shop in Macy s - also now closed. The service was always good and at one point in 2009 or 2010 I had the opportunity to meet the owner of this franchise. She was very pleasant and spoke to me in great detail about her product. So anytime I got the chance to shop in the Downtown area, this was my good to because the service was good, the employees were always very friendly and the cupcakes are fresh and tasted pretty good. My favorite was alway the black and white, peanut butter icing with devils food cake, yellow cake with white icing and dark chocolate icing with devil food cake. The cake portion was always fresh and moist - the icing can be a little sweet but not as much as other cupcakes franchises. My problem is the way they are boxed because I ride public transportation and live at a distance. The boxes are not sturdy enough and the cupcakes tend to shift which leaves the icing everywhere around the box. This why I gave this place a three star because I visited the location today and the cashier seemed cold and distanced; particularly after mentioning the box issue. The last thing I want to DO is spend $17.66 and get home only to see my Cupcakes have fallen apart. So her response was almost like she could careless about my concerns and my prior problems with the box/crumbling falling cupcakes situation. Three stars for past visits but minus the two because the cashier just repeated BAD behaviors by other pasts associates that have been reported earlier by other commenters on this board. APPRECIATE YOUR FORWARD BUT MY CUPCAKES WERE NEVER SWUNG HARD OR TILTED ON PURPOSES SO I WILL NOT BE GOING BACK TO YOUR ESTABLISHMENT AND THANK YOU!! DON T CARE IF ITS INDEPENDENTLY OWNED OR FRANCHISED THAT WASN T THE ISSUE AND CUSTOMER SHOULD NEVER BE SUBJECTED TO BULLYING FORWARDS!!
Just took a picture and hopefully it will be posted of the SLOP that was MY $17.67 CUPCAKES! Thanks for your REBUTTAL but NEXT time TRY AGAIN!